We've eaten at TRH all over the country but, even though this one appears to be packed all the time, our experiences here have been very inconsistent. Out of three visits over past year, the first was good but the last two were progressively worse in terms of food quality.
I usually get the filet medallions. For me, price and serving size are just right for special occasions. Our second visit was disappointing (only for me) because the medallions were full of fat and gristle. I did not complain as our group was very happy with their selections and the waiter had told me initially that there were only two servings of medallions left that evening, implying, but not actually saying, that they might not be top notch...so I felt I had been warned. But, we were talking about filet here, how bad could it be? Surprise!
The next visit was a disaster.
My medallions were no better than the prior visit, still full of fat and gristle, plus I had ordered them cooked medium and they came raw. I now understand the term "blue" in reference to rare. Almost immediately we were able to get our waitress's attention, she apologized and took my plate back for additional cooking. In the meantime, my husband had not cut into his rib eye (he had been involved with getting my order right) but when he cut into his medium rib eye it was also blue. By the time we were able to get a waitress's attention again, my medallions had been returned. Even though his steak was not edible, he was starved and had been slowly eating eating on his potato while trying to get someone's attention. Finally, a different wait person stopped, acknowledged the problem, but rather than taking his entire plate back, the waiter transferred his potato to the bread and butter plate and took just the steak back... .???
I finished my medallions or what portions of them were actually cooked medium since one of the three was still "blue"...and we waited (and waited) for my husband's steak. About the time he finished his potato, his steak arrived, not blue, but still undercooked.
This was to be our Valentine's outing. Not a good experience, especially when considering the price. We did make our waitress aware of our dissatisfaction and she was very apologetic, but made no attempt to make a price adjustment.
On our way out, we saw the hostess who happened to ask how everything was. She got an earful from my husband who had just enough time during the walk from our table at the back of the restaurant to the entrance to begin fuming about what had just transpired. As is my role in our relationship, after speaking his piece, he left and I tried to smooth things over explaining that we had been planning this evening, "saving up" and how disappointed we both were with the experience...very disheartening. She asked that I wait just a minute, left and came back with a "free" $30 dinner coupon for two to be used within 90 days.
We have yet to use it. Two months left to get our nerve up to give TRH another try. Not sure it is worth the trauma... read more