I've been to other Texas Roadhouses, but this one hit the spot. They were extremely busy, but I have never had a steak and baked potato that was so on point. I would recommend hitting up this steakhouse if you want a good steak for a decent price. read more

Our visit to Texas Roadhouse was an unexpectedly heartwarming experience! To be honest, I didn't have high hopes for the chain when we first decided to go, but we had a gift card and figured it was worth a try. I was immediately taken aback when we saw the overflowing parking lot and massive crowd waiting to be seated. I thought -- what is so special about this chain restaurant? And it didn't take long until we found out. The restaurant had free peanuts in the waiting area to keep customers busy and not hangry. When we meandered over to their steak display while waiting, their staff were also quick to offer us complementary, fresh baked bread and honey cinnamon butter as well. Once we got seated, our waitress asked us if we had dined at Texas Roadhouse before, and when we said no, she immediately came back with a complementary sampling platter for us to try all of her favorite homemade sides! Then she made sure to walk us through the menu and provide recommendations before taking our order. The food itself was delicious, with our favorites being the blooming cactus, salmon, and burger. After we wrapped up, the manager also came by our table to thank us for dining with them and gave us a complementary bag of peanuts and a coupon to come back for a free appetizer! All the staff wear a shirt that says 'I love my job,'' and their actions to make us feel welcomed truly speak to that. While we've dined at most restaurants in downtown Charlottesville before, I'm happy to say Texas Roadhouse provided hands down the best customer service we have received in the Charlottesville. We will be back! read more

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Ordered 2 simple bacon cheese burger for pick-up. Supposed to come standard with lettuce, tomato, red onion & pickle & steak fries, your choice of how well cooked. Husband picked up, brought home, neither of us ate half. Both burgers had bacon & cheese. Nothing else. Cut in to see which burger was which. Ordered one med & one med-rare-both the same, well done & gray no lettuce, no tomato, no onion, just blah. Steak fries wet & floppy. $25 for dinner down the drain. We have tried Texas Steakhouse multiple times since they first opened in Charlottesville. Every time an issue. Officially done, if you can't do a burger....the bread & butter will not save you read more

We had a very demanding group of 8 at the 5pm supper hour in our local Charlottesville, VA location. The service was tremendous and our waitress was great. All of the orders were perfect and complete. Steaks, chicken, hamburgers and kids meals too. Hailey kept us in hot roll and drinks the entire time and was very attentive. We even had a birthday girl and she got the royal Texas Roadhouse treatment. Thanks again for our wonderful evening...until next time! PS: Hailey did a great job! read more

Came in for my wife's birthday dinner, i ordered a 8pz thick cut NY strip. This is what i got (see photo) complained to server she got "manager" (we'll just call her pink shirt girl) who i later found out from the general manager was just in training, well this pink shirt girl decided she wanted to belittle my issue and argue with me about it "thats just the way they come" lady i been coming here ever since y'all opened several years ago and i order the same EXACT thing, thats not "how they come" told her to piss off i didn't want it to argue with her anymore. Then the ACTUAL manager came by making rounds and asked how everything was.... SHITTY! Thats how. I dont appreciate being argued with ESPECIALLY by a "manager" anyways, GM comes by and asks how it was told her my issue asked did i want another one, why for y'all to do something to it? Nah just take it off the bill. She was ok and understood my frustration. Y'all tell me if this steak in the photo is a 8oz strip. Ive been giving TR my business ever since yall opened, good atmosphere, generally good service, this was the straw that broke the camels back. In summary; unless you want to be argued with by the "manager" in training, dont go to this place. Go buy you a ACTUAL 8oz thick cut strip from your local grocery store and cook it your damn self. Birthday dinner RUINED!!!!! read more

Texas Roadhouse - 8oz NY strip with a ranch cup beside it for size comparison. - Steakhouses Near Me - Charlottesville, Virginia

My wife and I ate at this restaurant for dinner last night and we couldn't even finish our food. We both started experiencing an upset stomach in which I had sharp pains and diarrhea after leaving the restaurant. All through the night we felt nauseous, my wife threw up and I've continued to feel bloated. Needless to say we're throwing away our leftovers and NOT going back to Texas Steakhouse in Charlottesville, Va for awhile. read more

Me and my family went today and the service was amazing I got the Andy steak and it was cooked to perfection the waiter was so kind and really patient the bread was amazing my 2 year old kid is obsessed with it it's so soft, sweet and fresh. I 100% recommended 10/10 read more

Haven't been to Texas Roadhouse in a while so thought I'd try it for lunch. Got there early securing a booth in the bar. Too many TVs broadcasting afternoon sports that were boring. Ordered a burger and a Caesar salad. Salad was buried in dressing. What lettuce I could scrape the dressing off was fresh and good. Burger was lacking. Cooked nicely but heavily charred on the outside with some new seasoning that tasted like garlic salt. Accompanying fries were soggy, lukewarm, and unappetizing. Companion had a small filet and reported it as "good" but not as good as earlier visits. Service was slow at best which likely attributes to the cold fries. Understand my visit was right at opening but the kitchen and staff seemed like they weren't prepared. Texas Roadhouse is a quandary. Sometimes good; sometimes no-so-good so knowing what one will get is inconsistent. Prices have gone up as well which doesn't lend it self well to taking a dining chance. Hopefully Texas Roadhouse will right the ship. read more

Food is always hot and fresh. I've never been able to get a steak cooked medium there at all most steaks are cooked medium well to well done. All service members are amazing! Wouldn't recommend any of there seafood either! read more

It sucked last night, the waiter we had was terrible!! Waited forever to get salad and as soon as the salad arrived they brought our dinner out. One of us ordered a beer and he finally had to go to the bar and get it himself!!! The waiters tip went to the bartender!! read more

Service and food was terrible. Chicken was burnt and dry. Bread Plates, basket, and trash was never cleared off the table, drinks were rarely refilled, and my cheese fries did not come out with my sandwich. I waited for 45 minutes for the fries. My family was done with their meals before the fries came out so I had to get them to go. In addition, the cheese was not melted on my fries. WORST Texas Roadhouse ever. read more

Food was great! They are abiding to local guidelines and spacing out the tables. All servers wearing masks. All food runners wearing gloves. Condiments and salt & pepper were served in individual packets. Food was delicious! read more

Food and service great Dan my waiter is fantastic I highly recommend this place thanks Texas Roadhouse and Dan

My family and I love to go to Texas Roadhouse for dinner. But yesterday Sunday 1/21/24, was the first time we have had such a bad experience. It started with the fact that they had no dinner rolls ( they were having issues with their oven), which was something that happens. But then when we were ordering our dinner we were told they were out of ranch dressing for the salad. Reason given was they had a busy Friday. My wife ordered the Cheeseburger dinner but when it was brought to our table they were out of mayonnaise also but didn't say anything about it when we ordered. The manager was called to the table and excuse was the delivery truck had not arrived yet. They evidently got the oven fixed and brought us rolls. There was 3 rolls the size of a golf ball. They shouldn't have even brought something like that to any table. I do not blame our wait person for this. She was very nice. read more

My kids took me there for Father's day. Took an hour and a half to get our food. My youngest son and daughter in-law had to leave and take there food with them because they had to be at work that night. The food was barley warm when it got to the table.. My wife's and my daughters steak were cook wrong took them both back 2 more times before they got them right. By that time everyone else at the table was almost finished eating. We eat at the Texas Roadhouse in Harrisonburg all the time with not one problem so we figured we'd try the one in Charlottesville. Never again. VERY VERY UNACCEPTABLE read more

The rolls were amazing!!! I ordered a Country Fried Chicken and unfortunately, not the best I had compared to other similar restaurants. It comes with 2 sides of choice, I had chili and fries, which were also a little underwhelming. read more

We came to this location with a family. My son is pretty much allergic to everything one can think of and they took amazing care of him. The ambiance is super fun, feels like I am ba k in TX! read more

Took a picture because I knew no one would believe me without evidence. Bug on my lemons and paper on my burger. If your workers don't care, why would I come back and patron this restaurant. My baby back ribs were dry. And at the bar it is social hour. The girls don't work they talk with the guys at the bar. Avoid. read more

Texas Roadhouse - Plastic paper on burger. I was served this - Steakhouses Near Me - Charlottesville, Virginia

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I ordered a curbside order. They never came to bring it out. So I took my self into get it (like I had already seen 3 others do) and they wanted to make me wait. I said look I've been on hold trying to talk to y'all for 45 minutes you don't answer phone you don't bring me my food. I just want my damn food. Finally they bring it and this little entitled Karen with an attitude started lecturing me about cussing the hostess. I said damn I didn't call her an incompetent shit or say anything else. Never apologized just thought she'd lecture me on saying damn. I told her well I've been on hold for 45 minutes you don't answer the damn phone, don't bring my damn food out and I have to walk in and get it and listen to you lecture me when you guys are in the wrong. The food was of course cold except salad which was hot. Paid $35 for food not edible. Don't bother going there! read more

Their menu is very enticing, and they offer a large variety of selections, but they try to herd you into where they want you to sit and I want to have a look first and choose myself. Some of us like to sit quietly and away from a bunch of other diners who have kids, babies, etc. So I just walked out. I like to eat at a place where I have a little say in what goes on while I'm there. read more

I had very little expectations from a "chain" steakhouse but I was pleasantly surprised, I had a stirloin medium rare and it was cooked perfectly and the steak itself was very good, our waiter named Deven was top class, attentive but not overly and pushy, very good experience read more

Outstanding food at a fair price. I had a ribeye steak here and it was very good quality and cooked perfectly ( Med Rare). The vegetables were fresh and crisp. Best of all the service was great in a clean environment. Thumbs up to the whole staff! read more

This is the second time we order Togo from here. The food was great and the service in the To-Go area was way better this time than it was last time! I walked in to place my order, and was greeted very kindly from the three ladies. They all spoke and were all very polite. A lady Vic took my order, she was very helpful. My food finished really quickly, we had salads. Vic bring our food to the truck and was very nice and polite and even made sure I had everything we needed! Thank you so much!! read more

I ordered the chicken fried steak, with gravy. It was "beyond salty". My wife's sirloin was good. I would not go back! A little pricey! I would have sent it back, but I didn't want wait. read more

The food was great. We got steak, chicken caesar, salmon and more. However, a drink and caesar salad was missing from the order which was a bummer. read more

This is one of my favorite chains! They consistently have delicious, hugely portioned meals, reasonably priced, and served by excellent staff. And the complimentary rolls with honey butter that come out before the meal (and during the meal) are incredible. We came in for a dine in meal for the first time since COVID19 for their Halloween special and were impressed with their precautions. We did their call ahead seating option and texted when we arrived in the parking lot. We were told to wait and then they texted me when they were ready for us to walk inside. The staff is masked. Patrons are seated every other table and they have added clear partitions between tables. Travis was our server and he was wonderful, especially given that it was a busy night for them. He made us feel so welcome and taken care of (always difficult when there are 3 young children in your party.) Highly recommend! read more

We had the best time! Our waiter was absolutely amazing and very helpful! He was on top of everything and made sure we were taken care of! Will definitely be coming back! read more

My father offered to take me for a steak and I had never been here so I decided to try it out. We showed up at litteral prime hours (7pm) but were seated immediately. I passed by a usmc dog on the way to the bathroom and hoped it was a corps theme, but our waitress mentioned she was in the army so no dice. Service was cheerful and she dealt with my sister's really stupid special instructions without complaint, my father's medallions came out great and my steak came out overcooked. Steak was quickly replaced with a bigger steak so certainly no complaints there. Prices were reasonable and I had a positive experience. Overall well run franchise read more

Texas Roadhouse is one of my favorite chains of all time. My reason is simple: those rolls with the cinnamon honey butter are simply to die for. Then you also have great quality meats - and I typically order the bone-in ribeye. Everything was cooked to order and they kept bringing out as much bread as I can eat, and refilled my sweet tea in a jiffy. Have always had great service here and the staff were very friendly. read more

Got there today around 4 and they did have one large party, but other than them it wasn't particularly busy. We were seated quickly and our food came rather quickly, but my steak wasn't well done. Waited 10 minutes after we asked for our waitress and had to flag another server to send it back. Finally our waitress returned and said it would be back out shortly, but they did have a large party. After another 15 minutes of waiting she came over and said it should be right out and I asked for a tea (that she never brought). Another 15 minutes go by and she never came back she sent someone else over. Never did find out what happened to my steak, but the waitress (Haley) pretty much ignored us after that. They did offer to cook another steak that I could wait for, but I declined. They were nice enough to remove the charge from my bill (hmmmmm considering I didn't eat it, do you really think I should have to pay for it????? We have been here before when it was busier and the service and food were good. This time you completely missed the mark and Haley should've checked on my steak and let me know that they "lost" it. Whatever.... Considering it was 4:00 on a Friday where you had plenty of waitstaff standing around talking and laughing.... I'd say you suck!!! read more

Great place to eat we have been coming here faithfully 2-3 times a month. I have had one bad experience but the manager came in and resolved everything for me. Definitely recommend read more

Texas Roadhouse - The rolls - Steakhouses Near Me - Charlottesville, Virginia

My boyfriend and I come here a lot!!! And each time is a great experience (hence why we always come back). Last time we were here and our orders got completely mixed up and we waited a while (it was busy) the manager kindly covered our entire bill , offered us extra appetizers (free) and put the correct order in which was brought out in no time. Food is always good . Love it . Salmon is bomb ! read more

Service was garbage took 1 hour for 10 fries and a sweet tea. Never have waited this long for such bs. I will never come back to this place ever again. read more

Everytime I come here they don't cook sirloin to order they don't suggest or upscale drinks problems with servers are a hit and mist what a disappointment nice restaurant in charllotesville va with a management that doesn't care about making sure there workers get it right I am honest I am not lien read more

Texas Roadhouse - Don't come here every time I come here they don't cook food right servers hit and mist management don't care about complaint - Steakhouses Near Me - Charlottesville, Virginia

The food and service was amazing. However, this is not what prompted me to leave a 5 star review. It's what went WRONG that made me decide to review. We ordered steaks. Mine came out incorrect. The server immediately took full responsibility, stating he rang in the wrong steak by mistake (huge points for being honest and not blaming anything else!) Then the owner brought out the steak and asked if I would cut it in front of him to verify the cook. He immediately noticed a problem, before I could uncomfortably pretend it was correct, and said it's undercooked and he's going to fix it. When he personally delivered it to the table a few minutes later, it looked amazing! Let me not sell this steak short... It was so delicious, I wanted to walk it to the nearest Ruth's Cris to show them how it should be done. Mistakes happen, but great service and a greater outcome out weigh the boo-boos, by far! Many restaurants, and service industries in general, seem to have forgotten how important good service actually is. Kudos to you Texas Roadhouse! Amazing food, arguably even more amazing service :) thanks. read more

Went for a to go order was told to wait 10-15 mins after i waited for a while (about 20 mins) asked again. She went to the back then asked for a name and i told her she hadn't asked for my name before then she went to the back again and came back to tell me i had to wait another 10-15 mins. So she didn't even put in my order, disappointed. read more

I just have to comment on how kind and accommodating the staff is here. My boyfriend and I placed an order for curbside pickup and the woman made sure to reassure us that our order was coming out soon, even in the rain! She told us they were short staffed and you could not at all tell due to her speedy service. The food was delicious, cooked perfectly, and super fresh. Thank you to the kitchen, wait staff, managers,etc. who are working so hard, it shows! read more

Unfortunately when you ask for take out, you're on the phone for about ten minutes, before being transferred to a Texas Roadie, to place your order, where you are on hold for another 10 minutes abs counting..... We could have used the App, but their specials are not always on the APP. When I drive by they were not that crowded either for a Thursday evening. I understand these are trying times, but it's not the first time this has happened when I called to find out the specials and place an order. read more

I just left dinner at Texas Roadhouse in Charlottesville. I have been to several other locations, so I knew what to expect. I called ahead and ended up waiting about 10 to 15 minutes after my call ahead time. I have a dairy allergy that I promptly notify the wait staff of as soon as I sit down everywhere we go. My waitress did not seem concerned at all, and shrugged off my allergy. It made me nervous eating anything there. When a different waitress brought out our food, I tried to confirm that my grilled chicken was in fact dairy free. The lady just said she didn't know and walked away. We won't be returning to this location. My biggest complaint though is how loud it was. As I mentioned, I have been to several other locations. I have never felt that it was too loud like I did tonight. The music was incredibly loud. The waitresses could not even hear us to take our order. The other patrons were all having to yell for people at their table to hear them. I couldn't wait to get out of there. read more

After being turned a way from BJ's Brewhouse down the street because I was a party of one I decided to stop at Texas Roadhouse and I'm glad I did! I was welcomed me with open arms...Thanks Kacey! My server Mina rocked it too! read more