Horrible service Waited 10 min for a drink while rest of table got theirs. Waitress no where to be found. Food came out cold

Easy to use ordering online for pickup. I really liked that they updated the progress of my meal completion via text. I had a poor previous experience with the sides, but the sweet potato and Mac and cheese were great with the Rack of ribs. Great price for a full rack- it lasted for 2-3 meals- much bigger than I thought it would be, so I was glad I did take out. read more

Went here on a Tuesday night for a quick family dinner before some back to school shopping because we had a gift card. Service was prompt, and our waitress was training someone so she was very attentive. Beer was cold and fresh, and the bread was the highlight of the meal. My filet was ordered medium and came out med-well with emphasis on well. Waitress offered a replacement but we were in a hurry so I declined. Meat was decent grade, but dry due to being over temp. It was fairly heavily seasoned and very salty, as were the smothered onions and shrooms that came on top (which I would recommend you get even tho the onions were a little under done). Forgot my green beans, which was a blessing in disguise because when they came they were drowning in some weird greasy sauce. They were basically inedible. My son's hot dog was average as was the wife's BBQ chicken which was essentially a grilled chicken breast drenched in sweet baby rays, not what I'd expect from this type of restaurant. The steak fries were soggy and limp and my daughter's chicken tenders were nearly burned and drenched in grease. I had to peel the batter off and find the few pieces of edible white meat so she could eat something. I looked at the other reviews as we wrapped up our dinner and it seems like this particular store in the chain is very hit or miss as to quality control. We must have gone on an off night. The good news is that we had a gift card and it didn't cost us much, but I would not hurry back after this experience. read more

The 5 hostess standing around doing nothing watched us for 5 minutes before taking our name for a waiting list these people are useless. Not that this place cares Cranston one is better read more

You cannot go wrong with Texas Roadhouse. I always get the country fried chicken with brown gravy and mashed potatoes. Texas Roadhouse has to be one of my go-to chain restaurants. The warm bread and butter are thee best! I always ask for some to go. read more

Texas Roadhouse - Best bread & butter - Steakhouses Near Me - North Smithfield, Rhode Island

The food and service are great best tasting steak and very good cocktails and the staff is very friendly

Excellent. Great food. Great service. Super accommodating. Thank you!! Xxxooooxxxooooxooxoxo

Disappointing. The service was great from our waitress it was everyone else! The bar tender kept talking to only 2 ppl at the bar so it backed up all our drinks and that came 30 mins later. Then the food was blah, they didn't even serve us all together so we ate our cold meals because the kitchen didn't bring it out in time. I felt bad For the waitress because it wasn't her fault and she kept going back and saying something she did take money off of our bill and we tipped her very well. If you're looking for a fast dinner this is not a place for you but it wasn't busy for a Sunday night. read more

Not My Favorite Location I am actually a fan of this chain. Not necessarily this location. It is a little too Woonsocket for me. However; we had our typical order. Split a 16 oz ribeye, with a side of ribs and two chopped salads. Everything was pretty good and the steak was cooked properly. I really can't complain. I prefer the Cranston location. Thanks read more

Stopped in for the early dinner special. We had grilled pork chops and sirloin steak. Everything was delicious. Our server, Gabriella was very helpful and knowledgeable. Honestly, she was one of the best servers we've had in a while. Thank you!!! Good food, good prices, great service!!!! read more

Food was burnt to a crisp on the top surface. Nagged us way too much throughout the visit, including strongly insisting/ranting we donate to a charity while we're eating. I've been to several TR's across the country. This one was the worst by far. read more

Went here on a whim, we had plans to go elsewhere and there was too long of a wait so we went here. Very friendly and informative staff. They let you try some of the sides if it is your first time, the string beans and corn were both delicious. I love the variety and quality of the steaks and they were cooked exactly as ordered. read more

. Ashley was a great waitress which is why I gave 2 stars. Food was equivalent to frozen and very expensive. I could make a better homemade margarita for half the price. Will not be coming back again. read more

This is my first time ever stepping foot in this restaurant and the door manager told us our wait would be 30-45mins and to sit in the car or outside (mind you it's 44 degrees) and that we would get a text when our table for 3 was ready. Ww graciously waited in the car for the 40-50mins before my friend who put her name in decided to check where we were in the line, well the DOOR MANAGER tells her that it would be another 10 mins. So we decided to wait the 10mins plus and then go in. After MORE than an HOUR later, I asked the door manager where we were in line and his response to me and the general in front of me is "DON'T WORRY I GOT YOU, it will be a few more".I told him it was well over the "30-45min" we were told and it was actually MORE than an hour wait, and Ray's the door managers response was we can't control the overturn . I said I understand however I don't feel it is right to mislead your patrons. It was 1hour and 20mins we waited until we were called to sit! I will NOT BE BACK to this location again! read more

Food is good but not excelent. Management: Is a total disaster, rude, dont even care about employes, favoritism with people, teamwork doesnt exist, racism. People work for three months and left. Theres no profesional ethics inside the kitchen. read more

Good family steak place.... Bring the kids!!! Nice sized menu with good food and very reasonable pricing.... Fun atmosphere--fairly noisy so it's okay if u wanna y'all or the kids wanna horse around.....The staff does a little line dancing here n there while u eat and everyone is offered free peanuts to break open and enjoy**** read more

Last night was awesome. Our server 'Griffin' was the best we've ever had Texas Roadhouse. It was a persons birthday, he tried hard to get her to participate in the saddle, or the singing and dessert, but she wasn't having it. The food was exceptionally good and all was filling. I love their margaritas. They have the best ones ever!! Money well spent in the 4 of us! read more

Texas Roadhouse - Steakhouses Near Me - North Smithfield, Rhode Island

We find the food consistent and tasty, and due to covid get take out every Friday. The order checking by Roadhouse is inconsistent, to say the least. Last week, 2 side salads were omitted. The week before missing condiments. 3 weeks ago, 2 pork chops ordered well done were pink inside. I unpack the order totally every week before leaving the lot. About 2/3 of the time there is a problem. There is only 1 person at the take out window, and they take walk up orders ! How would you like that if your order was cooling off on the shelf ? But we keep going back ! read more

I ordered take out so I can't speak for the dine-in experience...yet!!! We had hands-down the best experience as far as take-out orders go! We got there a little early to pick up but put wait was well enjoyed, all thanks to Fatu! She gave us some delicious hot and fresh bread while we waited and I swear she never stopped smiling, all (but one) of the hostesses were just as sweet and friendly (the taller lady with black hair, could not stop rolling her eyes and scoffing at everyone and everything.) Regardless of that one hostess's horrible attitude about life, everyone else had great personalities, and were very chipper, including the chefs! Everything was super clean and I just can't wait to dine-in, especially because Fatu made our take-out experience truly wonderful!! read more

This location is absolutely apauling. Not only is the manager, steph, rude but it is simply not not sanitary. The kitchen is a mess and there is food on the floor. The silverware is barely washed, just wiped down with a dirty rag. Another thing to add is that Steph Morley the manager has serious attitude and anger management issues. Over the past 3 months she has lost almost 50 employees because they were overworked and underpaid. Steph is cheap and a sad excuse for a business woman. I do not recommend this location. read more

We had family visiting from out of state and decided to go to Texas Roadhouse in N. Smithfield RI for a family gathering and dinner. There were 10 people in our party so we did call ahead seating. My daughter had to deal with a small crisis with my grandchild so she let us know she would be about 15 minutes late. When we arrived we texted as we were told and were surprised to be texted right back that our table was ready. When we went in we were told that we could not sit until my daughter got there because all parties needed to be present before being seated. So they left 8 of us standing in the lobby area until she arrived. I don't understand this at all. If our table was ready, why couldn't we sit instead of being in everyone's way. My daughter arrived and we were brought to our table, or so we thought. They brought us to the area where the wait staff computers were and were trying to figure out what to do with us. We were again in the way. There was a booth and a table that could be pushed against the booth table which would accommodate us perfectly. The staff said they had to check before moving the table and came back to say they cannot move the table because the booth and the table had 2 different wait staff. They offered us a back to back booth, which we did not want since we wanted to be together. It was a family gathering after all, why would we want to sit apart. We finally settled on two tables across from each other. One of the tables had an extension that they offered us which could have worked to get us all together although maybe a bit tight. We were discussing this when a manager came over, Kerriana, who immediately started telling us how they cannot accommodate 10 people and that this is all they can offer. I started asking about the extension for the table and she cut me off and said that the table did not extend and they could not accommodate 10 people. I started to tell her that we had been there multiple times before with 10 people and they were always able to accommodate us. She went on and on in her nasty tone to point out how this was all our fault and they could not accommodate us. She was so rude and feeding us bull, which we knew because the table did extend and they can accommodate 10 people since they had many times in the past. We were considering extending the one table instead of sitting apart at two tables when Kerriana said she would check back to see what we decided. She didn't come back until we were ready to leave. Someone like this should not be in a customer facing position and especially not a manager role. Another manager, Adriana, came to our table and said she just had to come over and apologize for the rude behavior we experienced. She was very nice to us and understood completely why we were upset and did not understand why we were being treated this way when they knew before we arrived that we were a party of 10 and wanted to be together. It only continued to get worse. When the wait staff came over there were two different waitresses and I told them that we were together and they said that they would be working as a team to take care of us. Why was having 2 waitresses okay here, but was not okay when we were told they could not push the other table against the booth because there were two different wait staff? Both waitresses took our drink orders at the same time, but our drinks came out about 15-20 minutes after the other table. The wait for drinks was about 20 minutes from the time we ordered all night long. Our first table also got their salads way before we did and they were done by the time ours got to us. Same with the meals. My daughter ordered her steak medium rare and it was well done so they had to get her a new one. My son ordered his prime rib medium rare and it was raw and had to be taken back and cooked more. My granddaughter ordered herb crusted citrus chicken and got chicken that was smothered with onions and mushrooms which was not on the menu. As I mentioned we have been to this restaurant many times and have always had a good experience, but this was the worse restaurant experience I have ever had. I have never experienced such rude, mean behavior before. I do want to point out that the manager, Adriana, went out of her way to make us feel better and to make things right. Because of her, we may consider giving the restaurant one more try, but we shall see. If you had more staff like her working last night then I probably would not be writing this very long review. read more

Place was clean, service was great, and my steak was cooked right and was very tasty! Good job Texas Roadhouse! I have eaten here before but this was my best experience to date. Keep up the good work. read more

Texas Roadhouse had always been a great family friendly spot I bring my wife and 9 year old son when we need our 'delicious food' fix. This evening, I had ordered food for myself and my son for pickup as we did not have the luxury of eating out tonight. Which was brought to us in a timely fashion I must say, and the girl (I believe her name was Alena) was terrific! Food was exceptionally warm. As we arrived home I divulged myself into the delicious steak I ordered along with loaded mashed potatoes (YUM!) and a side of apple sauce and of course, the cactus blossom appetizer! After taking a couple of bites, he had discovered his steak was barely cooked with the statement, "daddy why is my steak chewy?" I investigated and was shocked. We had specifically asked medium and was shocked to have bitten into a very raw steak! This isn't like them. I leave this review because it was my son, not myself and I care for his well being. Otherwise, Texas Roadhouse, you still have my heart (and belly) read more

Texas Roadhouse - a piece of steak on a grill - Steakhouses Near Me - North Smithfield, Rhode Island

Good atmosphere, friendly staff, and the chili is amazing. Well decorated, decent prices, and very COVID-19 friendly. Definitely coming again. Great place. Great food. read more

Texas Roadhouse - Chili - Steakhouses Near Me - North Smithfield, Rhode Island

I give it 2 star because the service was not good our witness was Mia for about 30 minuets and we didn't get our drinks in till she appear again to take an other customer order and them remember our drinks plus we ask for more bread and it want to an other family and then when our food came they brought it the wrong order for my wife she order bbq oven roasted chicken and got oven roasted chicken instead but the fix it quick other then all the food was great. read more

Texas Roadhouse - Texas Roadhouse - Steakhouses Near Me - North Smithfield, Rhode Island

Came here for dinner and had a free app with the purchase of two entrees. I gave him the coupon number before ordering our entrees to help him out so he could get that taken care of after ringing in our entrees so he didn't have to do it at the end of the meal in case he was busy. Food was okay. The bread was the star of the night lol. We got the fried pickles for an app. They were tasty! My husband ordered a rib eye which he said was very good, but the sides were lacking. The green beans were comparable to baby food. Extremely mushy and overdone. I ordered the veg plate with Chili which was bland, the loaded mashed which were good, the corn which also resembled baby food, and a garden salad. I don't know if our server was new but at the end of the meal we sat with our finished plates for some time, and that's when my husband noticed a hair in his loaded mashed. I chose not to say anything because I know those things happen and it's not the servers fault. After waiting for at least 7-10 mins waiting for our check we ended up just giving him the card when he came to clear our plates so we could just get out of there. He came back after running the credit card, and we noticed he never took off the appetizer. I looked around for him but couldn't find him, so we just left. Yes it was only a 5 dollar appetizer, and he probably just forgot. But I would recommend people checking the itemized receipt before paying to be sure! read more

Had dinner tonight at Texas Roadhouse around 7:15. Delicious food, terrific atmosphere and a wonderful server named Ashley! She went above and beyond to make sure my family's night went well. The only downside to the evening was the terrible attitude from the host. Upon being greeted unenthusiastically, he rushed us to our seats and gave us attitude when we requested to sit in a booth as opposed to a mid room table. Thank god for Ashley! You truly have an enthusiastic employee who can deliver service with a giant smile. As for the host, I don't know what was stuck up his rear end but I'm glad my tip does not go towards his service! read more

I ordered a porter house steak medium well and it came out raw and bloody. I could tell the steak was not cooked right by the outside color and the x Mark's were barely visible. I ate the tender side of the steak and left the other half. I would of sent it back but I know they were just going to mic it and ruin it more. While I was sitting I overheard another customer telling the waitress his steak was not cooked and bloody. The chef here need more training it's not that hard to get this right. Going a lil over cooked is better than under cook is what I learned in my days. I never had any problems at any other texas road house locations accept this one. read more

Restaurant used to have dirty silverware so we stopped going. I mean it was so bad, the forks and knives were extremely dirty with dried chunks of food on them. Then went last night and surprised they finally provided clean silverware! However my 6 oz sirloin was probably the worst cut of beef ever had. Every single small slice I had was grisly and chewy. I didn't complain but now regret that I didn't. That experienced really turned me off from this place. read more

Always consistent dining here. Got the filet and shrimp and everything was cooked to our liking .. Everyone taking proper precaution with sanitizing and cleanliness. Will be back read more

Looks like at first a basic old Texas restaurant. I walked in and I was amazed. Lots of sports going on and very nice and fast service. Our server was very funny and nice and got us our drinks and food very quickly. I had a sirloin medium rare and it was awesome! Perfectly cooked with corn and fries on the side. If you are near Woonsocket or North Smithfield stop by this restaurant for dinner! It's amazing. read more

I would give 0 stars if I could. Me and my girlfriend went for dinner on 5/28 at 6pm. We waited an hour for our steaks. Both were absolutely terribly cooked. One was an 8 oz filet and the other a 12 oz New York strip. We asked for new steaks and they brought us some charred version of roadkill. The manager (Courtney) and waiter, Timmy, both said the kitchen was having serious issues and they apologized. Courtney told us she would remove the steaks and give us a gift card for another visit. After waiting, she came back to tell us she could NOT offer a gift card because it would create a red flag since our steaks were expensive. Stay away from this establishment read more

Texas Roadhouse - Picture below is a full filet brought back in charred pieces after not being cooked correctly. Still rare and completely disgusting. - Steakhouses Near Me - North Smithfield, Rhode Island

We recently ordered take out specials for Easter and Mothers Day 2020. We had the rolled rib eye and then a prime rib (boneless) so tender it melted in our mouths. The prime was beautifully marbled. Superior meat. Both absolutely delicious. I really don't care about the sides. That I can make. Very organized quick pickup. They are working during a very stressful time yet the aim is to please and they succeeded. Thank you again!! read more

Ate here last night w/ my co-workers. Nice place but a little bit loud. I had the 12oz Ft Worth Ribeye, best steak I had ever!!! Meat was tasty & cooked to the temp I requested. Kudos to the guy who cooked it! I had the Caesar Salad & Seasoned Rice for sides, both were good. Just took a while to get our food but it's worth the wait. Will definitely be back, this time w/ my family. read more

Texas Roadhouse - Ft Worth Ribeye - Steakhouses Near Me - North Smithfield, Rhode Island

Great Staff. Friendly and a fast service. My Ft.Worth 16 oz ribeye was a bit undersized with lots of fat. I got a to go order so if your going to get blue cheese crumbles make sure to tell them you want it on the side. I was wanting to save my crumbles for a salad.loll Other than I say give it a go !!!! read more

I've been looking forward to the opening of this location since it is close to where I live and shop often. It's nice to have a good sized parking lot with only one other restaurant near by [it's part of a newer shopping complex. The restaurant is recently built and brand new. Now, this goes in to why I'm giving 4 stars instead of 5. However there is potential for me to add a fifth star on a later date. Upon arriving the doors were held open and we were quickly seated - while being seated it did not appear that the gal seating us, and the hostess were communicating just as much as they probably should have. Once we were seated, it then took about 20mins for our server to see that someone had been seated in her section without notifying her. So, I totally get that she wasn't at fault - there just wasn't the communication that needed to happen. Once Shelby realized that we were in her section, she quickly apologized and made up for lost time; got us our drinks and took our orders promptly. She was also so kind to let us know what was on our food dishes in case we wanted to add or remove certain things. I'm not a fan of onions -and neither was she, so she made sure to put in that there shouldn't be ANY on any part of my meal. The chili was AMAZINGLY creamy and delicious [and I'd even come just for this for lunch now that I know how good it is] - no onions in sight and piled with yummy melty cheddar cheese. Now, the main dish... I ordered the steak tips that had mushrooms [NO onions] and brown gravy, with loaded potatoes - cheddar cheese, sour cream and bacon...except for one thing. There were onions slithering all over my delicious steak tips. Now, Shelby was awesome and said she could have the dish remade, I told her not to worry and shoveled them out. Once the onions were removed, ahh the glory of the dish was amazing. I'd definitely come back - and order the same thing / but this time, I'd make sure that it was clear that my "special" instructions were applied. This place would be great for lunch and/or dinner, yummy food - fun staff and hey, free peanuts! read more

Texas Roadhouse - Love the cartoons of famous country artists ! - Steakhouses Near Me - North Smithfield, Rhode Island

Awesome dinner. Friendly staff.. quick service... delicious food.... Great drinks....My server was Brianna and she was terrific!!! Thank you... read more

I have been a big fan of Texas Roadhouse but I went to the North Smithfield location and it was so horrible. I ordered a New York strip that had a literal vein across it and sent it back just to get one that was 50% fat. Then my partner ordered a prime rib and it was so under cooked that we sent it back just to get one that was harder than leather. We spoke to the manager and they did nothing about it. Usually places are very good about pleasing the costumers but we didn't get any discounts or even an apology. Makes me not want to go there ever again. read more

Loved my burger, very messy,but awesome. Will definitely come back.. no complaints. Had a very nice waiter. read more

Texas Roadhouse - Steakhouses Near Me - North Smithfield, Rhode Island

First time there. The food was great! I ordered one of the steak combinations. I had the steak and shrimp. This was the first time that my steak was cook perfect . Some other places are either overcooked or still kicking. The shrimp was fantastic. I had a side salad with the house dressing, also very good. On the service, they did a great job. They seated us immediately and never had to wait for a waitress . We had our bread and drinks within minutes. I will say it was a very enjoyable and tasty visit. We will be back read more