I don't usually write negative reviews unless they need to be written, and this is such a case. Ordered take out the other day and I have to say my experience was poor, to say the least. The best part of the experience was the appetizers (most of them anyway) and they looked like they were prepared 10 mins prior to the entree. We ordered the steak and shrimp and a bacon cheeseburger, not too difficult right? Both the steak and burger were charred badly but only on one side. I understand when it's busy and cooks are rushing and forgetting things for a little too long (I have worked in multiple restaurants in the past 7 years) but it is unacceptable to throw food into a container like it was and hope the customer doesn't notice or care. It is a shame because this is the first time I have had an issue with this particular restaurant. (the other 2 visits I've had here were fine). The only positive thing I can write about my meal is that I love the rattlesnake bites but they were the best thing I ordered that night. read more

We've had good meals, so-so meals, and excellent meals at various Texas Roadhouses through out our trips through Diner Houses from California to Pennsylvania. This one would probably be a 5 Star on a good night, less on a busy night. We have never seen the same Server twice and I'm assuming there must be a big turnover in help. Depending on the night and whether it is a weekend or holiday, the service can fluctuate between excellent and almost non existent. We have no problem with the items we have ordered, except for the waits on a busy holiday or weekend evening. On our latest visit we had a new server who was followed by a "veteran server" who watched her and at one point leaned over to help her. We were impressed. I personally think those who expect a server be there every time they need something need to go on a night that is not busy or go to a place that can give them the service they require. I, personally, have never had to deal with the demanding public we seem to have in today's world. I've watched these Servers smile as they go between the tables taking orders, serving and going back to check that everything is to the customer's liking ~ and all with a smile! Texas Roadhouse, you have a good thing going, with your food and your help! We keep coming back for more! read more

We were very pleasantly surprised. Our previous experience with Texas Roadhouse in AZ had been mediocre but we were really craving a good steak and decided to try it. My son-in-law loved being able to pick his own hand cut steak - a 25 oz ribeye which was excellent. My daughter chose the large prime rib which was also excellent. I chose the largest filet. Excellent also. The quality of the meat certainly contributed to the results but they also cooked it just as we ordered - medium rare. We're pretty disappointed when restaurants discuss what medium rare looks like and then we receive medium instead. They've already decorated for Christmas. The lights looks great but the rest of the decorations were pretty goofy. They wiped our table and booth just before we sat down and failed to bring us peanuts, appetizer/bread plates and silverware/napkin but no worries I just grabbed it off the next table. Otherwise the service was good and attentive. We bought the most expensive options plus a blooming onion and two large beers - our bill was about $105 before tip but it was worth it. We will return again. read more

Let me start by saying I had no issues with our servers. The food was my issue. Steak - chewy and overdone. Shrimp - cold and not grilled long enough. Ribs - fatty and not cooked, were sent back but not much better. It's bad when the best thing you had was the side of vegetables. read more

We arrived on Saturday evening. It was busy but overly crowded. After a short wait, our party was seated at 2 separate tables. By the time we ordered our food, our section was starting to clear out so it was definitely not that busy. It took over 45 minutes to get our food. My steak was overcooked, dry, and they didnt even give me the right steak. I ordered a rib-eye and I'm certain I was served sirloin that had been sitting out for awhile after cooking. It was the worst steak I've ever had. Yes I could have sent it back but I really did not want to wait any longer. The waitress was not very friendly or helpful either. We didnt even get drink refills. It would have been nice if my meal had been taken off the check but I didnt want to raise a fuss so I just ate my lukewarm, dry overcooked steak. read more

Music is quieter than most Texas Roadhouses which is a HUGE plus! Every worker we had contact with from start to finish were great and servers both nights we visited were very attentive. And people, can I just say if your server is doing a great job please tip them as such. read more

My friend and I are in from Connecticut for a few days and were looking for somewhere familiar to eat dinner. We were seated right away and Delaney was our server. The very first thing she did was apologize for our wait and my friend and I just looked at each other like "what wait?!" Our drinks and food both came out super fast and everything was delicious. Everyone apologized for us having to wait but there was never any waiting. All the staff are extremely nice and all the food was fantastic. read more

The service always very good, however the bone in ribeye that I had was poor to say the least! Raw and then refired and tasted awful, could not stomach it at all. read more

Pulled pork dinner was great, their bbq sauce was also very good. Their fresh rolls with whipped cinnamon butter is incredible! Wish I was here longer, but on vacation and passing thru. Glad we stopped here. read more

Visiting the area from out of town and ordered take out from this Texas Roadhouse. We have them back home so it was something familiar. The service was incredibly fast and friendly! Asked for extra rolls and butter and they gave us more than extra! The food was hot and fresh. Would recommend. read more

The worst service and the lousiest prepared steak dinner I've ever had... I would have enjoyed a burger at McDonald's more,honestly.i would give them negative stars if available. read more

Went out to this place last night for dinner. Service was fast. After receiving my steak and beginning to eat it, I pulled a long black hair out of my mouth. They quickly took the steak back and brought me another. By the time I received the new one everyone else in my party was finished eat so I took it home. I felt like I was pushed to keep quiet and calm about the situation and wasn't even offered a discount or anything. Very grossed out and will NOT return! read more

I'm not a big fan of "steak house" type restaurants, but this one I never seem to mind. It has a good variety of foods that always taste delicious at a decent price. Every time I come whether it's in Palmyra or in other places, I always get the friendliest servers. And as many times as I've been here to eat, I've never had any problems with food nor service - so here's 5 stars to that! read more

Steak is Horrible. Food came out warm with unmelted cheese. Good beer. VERY LONG WAIT FOR FOOD.

As usual with any Texas Road House we've gone to we are never disappointed. So if you see one in your travels give them a try. We have been to many different ones. read more

I took my family here for dinner before my son went off to college. We ordered prime ribs, BBQ ribs, pork chops, and fried chicken. Everything were good. The service was good. read more

Even though our waitress was nice and the food was good I really think they should have waited for people to finish eating their food before starting sweeping. I don't like my steak with a layer of dust. read more

The service is great and our dinner was yummy and came out quite quickly! The snake bites are hot! You can't beat the free rolls and cinnamon butter! Had burgers this time and no complaints! read more

Normally, we have good food. Last visit, the steak was overcooked, which they took back and replaced with undercooked. The third time the steak was cooked by the kitchen supervisor (their offer) and was fine. Lately, the steak has not been as tender or well cooked as usual, but I have to say they didn't charge us for the dinners. They were so apologetic about the mistakes that they took the price off the bill without us even asking or complaining. The burgers are really tasty, so maybe we will stick to those for a while. Wish the draft beer selection was bigger too. The staff there is always polite. read more

Easily the worst Texas Roadhouse experience I've ever had. My family and I were in the area after going to Hershey Park, and decided on Texas Roadhouse for dinner after. Our local Texas Roadhouse has always been great, but this was a terrible experience overall. The waitress was slow, and the food was sub par. My prime rib was extremely fatty, and was practically raw, despite me ordering medium. The cheese fries were cold, even though they took forever to come out. I ordered a salad as one of my sides, and I had finished it before the appetizer came. My wife ordered an alcoholic drink, and it didn't come out until we asked where it was after nearly 15 minutes of waiting. When it came time to pay, I gave her my card and she brought it back for me to sign. She then came back just a couple of minutes later and asked if she could take it, and was pushy about it, which I didn't appreciate. Overall, it was just terrible. I wouldn't come back if you paid me. Avoid this mess and look elsewhere. read more

This place is awesome. If I could give them 10 stars I would. No other restaurant in the area can compare to the food or service this place provides. They can get busy on weekends between 5-7pm (because this place is A+) so plan accordingly. It is worth the wait if you do! fyi they have call ahead seating and I think a online thing as well. read more

This was my first time going to Texas Roadhouse in Palmyra and I will not be coming back. We knew it would be busy on Mothers Day so we did the call ahead service. We have 2 toddlers so we did not want to have to wait for a long time. When called they indicated the call ahead time was 45 minutes. We showed up at the expected time and found the table was not ready but we expected that we may have to wait a little bit. We didn't expect to have to wait for 45 minutes with two toddlers. They did have some crayons for kids to color so that helped but 45 minutes was definitely longer than we thought we'd have to wait having called ahead. I understand you can't exactly predict wait times but I didn't expect it to be double what they told us initially. So we finally we were seated and got to order relatively quickly, which was good. Next problem, toddler 1 food came out quickly but the rest of our food didn't come for at least another 25 minutes. For anyone who has had toddlers you can imagine the issues this created. After he finished his food and his plate was cleared from the table the rest of our food arrived. The food was ok although the steak was not prepared to order. They did ask us to cut into our steaks but at that point this experience had taken us so long already I couldn't take anymore time to send food back so we said it was fine. Overall this ended up being a very stressful experience that could have been handled better. read more

Everything here is absolutely delicious, the service is always very good, and the wait is never too long. My only complaint is that they aren't open for longer hours! read more

Still one of the better places in the area to eat. The blooming onion has gone down hill, we have gotten several now where the outer onion skin was still on it. Batter completely uncooked in sections. So we are done getting that. The steaks are always good in my opinion. The staff extremely friendly and pleasant. We will continue to eat here from time to time. read more

The service was excellent, prices were great and my steak was cooked to perfection. The loaded potatoes had real bacon pieces (which I appreciate) and the bread and butter appetizer didn't hurt, either (honey butter with glazed rolls--yum!) People were friendly, service was fast and areas were clean. It definitely satisfied my craving for a steak and I will definitely come back! read more

My order was wrong and didn't get the correct food until everyone else in my party was ready to leave. Waitress seamed over worked and always in a rush, didn't even get extra towels we asked for. The food was good as always but not even a sorry about my mixed up order. read more

Always a great deal on Wednesdays for the 9.99 steak special, nice sized steak, a salad and side at a great value. Friendly and usually quick service. read more

We had gone to the one in Harrisburg quite a few years ago and now I remember why we never went back. First off, let me say that the servers are very good. Attentive, polite, friendly, cheerful and helpful. That being said, it's the only good thing I have to say. We sat down and were immediately served huge rolls that were extremely doughy and heavy. I guess some people love the cinnamon/sugar butter but if I wanted a pastry I'd get a cinnamon bun. I don't want dessert for dinner. And those buns were ridiculous in their size. Who wants half a loaf of bread before dinner? Then the music started. LOUDLY. Very loudly, followed by cheering and clapping from the bar area. Yes, now I remember. It. Is. Noisy. Yup, great for my husband who spent the entire meal saying "What?". Then I saw they had fried pickles on the menu with horseradish sauce. Oh, one of my very favorites. Except these weren't fried pickles, they were pickle chips. There was practically no pickle and all breading. Tasteless. The horseradish sauce, which should have a kick to is was bland. It tasted like mayo. And I don't even know what the other sauce was that they served. All I can say is, it was nasty. Then we had chili. Not too bad to start with. However, the more you ate of it, the sweeter it tasted. It was very hot/spicy (which I usually don't mind. In fact, chili should be hot and spicy, but this was a little too much) but it was way too sweet. Glad I didn't eat that breakfast butter first. Then I had the sweet potato, which came slathered in that cinnamon butter and brown sugar on the side. The cinnamon butter with all that sugar wasn't all that great on the sweet potato. And whereas, I like brown sugar on my potato, with all that sugared butter, it was sweet overload. Then I had the BBQ chicken. Can we say "sweet" again. Not to mention it was pink. I'm assuming the entire thing was pink because they have pink lights in the ceiling. At least I'm hoping that's why it looked so very pink. It wasn't very moist. I peeled the skin which was covered in the sugary BBQ sauce off and just tried to eat the chicken. It still wasn't very good. My husband had a steak and mashed potatoes. Now my idea on mashed potatoes means that they are light, fluffy, salted and peppered, have some butter in there and have some sort of milk or cream added. These were dry as the desert and chock full of lumps of potato. I guess they took the term "mashed" literally and didn't whip them up at all. I have mashed mine before, but somehow I can manage to get most of the lumps out. Hell, I can do that with a fork if I have to. Nothing was too hot temperature wise. The cheese on the chili never melted, the butter on the sweet potato and the mashed potatoes sat there and stared at me forlornly. All in all, it wasn't a pleasant experience. I must say I do give points to the server for taking the pickles off the bill. As opposed to The Olive Garden and Ruby Tuesday, which took away, respectively, a desert which the waitress acknowledged that people didn't seem to like and a hamburger which was salty and tasted just plain weird. I don't mind something sweet served during a meal. But that needs to be balanced out with other flavors. The entire meal cannot be a giant bag of Domino sugar. Now I know why they only have 3 items on their dessert menu. After all that sugar, who wants dessert? And I kid you not, as we left my husband had to sit down because he thought he was going to be sick. We ended up sitting there for over a half an hour and drove home with the window wide open and a plastic bag on his lap in case he threw up. I can't say decisively that it was the food, but he doesn't get sick when I cook. read more

The worst place possible, I called to make a reservation and arrived on time. I was told to wait 15-20 min, which I didn't think was too bad at the time. After the first half hour went by I asked again about the time for wait and they told me another 15-20, at that point I was getting frustrated. After the hour mark we went up and asked again and they said another 20 min. Now I'm pissed, what is the point of calling ahead if you have to wait ridiculously long for the wait anyhow! I had decided to leave because it was obvious this place doesn't want my business. I went to Arby's instead. I then called the Manager to tell her about it and she wouldn't do anything about there service. read more

Whenever we go to Hershey, we always visit this place! The steaks here are cooked to perfection and so is the rest of the food on the menu.Everything we have tried was awesome.The staff are very warm and friendly. They greet you with a smile when you walk in and make you feel welcome. Prices are very decent and the service is excellent! We will be going back for sure! read more

We used the No Wait app and were seated quickly after arriving although their was a long wait. The Fried Pickles were OK. Some were too oily. The Rib Eye was cooked well but had too much fat on it. Our waitress was pushy to get orders in as she found their was a table of 19, 24 and 12 coming in. She made it seem it was for our benefit to get order in, but she seemed overwhelmed. The brownie Sunday was good. Overall a good dinner at a chain steakhouse. read more

I would of gave 5 stars but all the steaks at table were over cooked. We all requested medium and they were well done. Our waiter was great!

Friendly service sirloin steak juicy, I love the rolls. Always fun cracking open the peanuts. Steak fries are really tasty. Highly recommended read more

Typical chain steakhouse. Good food, good atmosphere, nice staff. Love the fried pickles.

Every time I have eaten at Texas Roadhouse it has been a great experience. The food is always cooked the way I have ordered it and the wait staff is very good and attentive. I would recommend the steaks and the BBQ ribs! read more

Hands down one of my favorite steak and burger place. Fresh made burgers (no frozen patties here) and the cinnamon butter for their baked bread is amazing. Service is always great but the food speaks for itself. Love it. read more

We love this location! Ask for Carol. Service and food were phenomenal. We will be back!!

Great food and a good place to take Friends and family. I had the 10OZ Ribeye and it was almost fork tender and very flavorful. Be careful of the peanuts cause you can fill up on them real fast. The sides I like was the green beans as the have real pieces of bacon that you can see and taste. Lots of places you taste the bacon flavor but not parts. Never tried the deserts as i am always too full with dinner. read more

I was so excited to eat here as my boyfriend and I were on vacation. I've heard so much about TRH from friends and my boyfriend worked at a Texas Roadhouse in the past, which is supposedly much better. I've always heard good things and had great expectations, it was also my choice to go to TRH that night. However we were thrown off when the waitress, Raquel, continually forgot everything from drinks, sides, bread, we had to ask over and over again until finally she would bring whatever was needed. She got worse as the meal went on. Being a server myself for 5 and a half years I do not complain because I know how hard it can be sometimes, but she wasn't busy at all, the restraunt was very dead, and never once apologized for 'mistake' after mistake after mistake. After about 10 minutes after giving her our entree order my boyfriend went up and grabbed the bread basket himself, because it was clear she wasnt bringing it even though we did ask. She made it seem like we were a nuisance to her. At the end of our meal once she fixed the wrong check and re-presented it she never came back to see if I needed change, which just topped the cake... At that point we had both had it and tossed the whole thing up to a loss. Really almost ruined the end of our vacation. I regretfully left her twenty percent if she had shown any interest at all or hospitality to our table or even apologized ONCE, I would have left more... and if I hadn't been told by many others that Texas Roadhouse was so good, I would not be going back. I think I will give the Reading location a try next time, not this one. Never again, worst service of our lives. With that being said I will note that the food was very good. read more

Very disappointing visit. Tuesday evening at 0615 was told 20 to 30 minute wait...no problem as they were very busy. My wife and I stood patiently next to the door by the "call ahead" check in spot. Since, I was just waiting, others were coming in, I decided to hold the door for some folks as they entered. Well to try and make a long story short, my wife and I, after 25 minutes, watched as a person walked to the check-in area and complained that it was taking too long and asked how much longer it would be...amazing....they write next. We saw others with a look of surprise as the seated the couple. Another person approached the counter and again the same thing occurred. To the point, I watched the couple's, that I had opened the door for get seated before us..and they did not call ahead as we were standing next to the counter and heard each interaction. If the restaurant has the policy that a comparing customer gets preferential treatment, then shame on them. When I went up to hand them their little buzzer back and started what I had witnessed, we were told that...you guessed it, we were next. I chose to leave...yes it was principal and I'm sure the bill I would have paid is of no consequence but I won't be back. read more