I've been to this restaurant twice and both times I went I placed an order and was told that they were "all out of that" dish. The first time is was Chicken and Waffles and the next was the Chicken Parm. This unpreparedness coupled with insincere and rushed service left a bad taste in my mouth about the place. Especially on top of the outrageous prices. Drinks were pretty good. read more

I have eaten here three times within a decade and had no problems there. My husband adores their cheesecake and the people are always nice. I think considering the size of it, some of the tables are a little too near to other people's, causing me to hear conversations I really don't want to hear. The people who work there are always kind. I never had to wait long to get in, which is also a plus. Good food! read more

I have been to this cheesecake factory location multiple times. I really enjoy the food- its always delicious but usually expensive hence I only go for special occasions. The service varies- some nights are better than others but usually it's never too bad- I also haven't had to wait more than 20 min for a table - I may be very lucky though because I've heard others wait over an hour at this location for seating read more

Definitely would not recommend! My family and I went here for a lunch that lasted almost 2 hours! The wait to get our food was ridiculous for 4 items and then the burger that my mom and aunt ordered came out bloody instead of well done! By the time she received it cooked to temperature we were all done with our meals and she did not even like hers because it was double cooked. On top of everything, my mom winded up getting sick on the way home. read more

It is a shame! What happened to Cheesecake Factory? And what happened to their portions? Just had lunch paid $15 per sandwich that barely had any meat in it, it was basically lettuce and tomato sandwiches. Even the fries was cold. Not returning. read more

I ordered the red sangria for the first time at Cheesecake and it was super sweet an lacked fruit. Other than that our waitress was super friendly and the food was perfect. read more

I love this place!!! Love the skinny menu too!! The cheesecake - is to die for!

I asked to be seated int the bar area for happy hour.. And I told her I didn't mind waiting for the booth to open. So an hour goes by and I ask if it's open now.. She said yes that they were cleaning the table and she would seat me right after they were done.... OKAaYYYy.... Np. After 10 minutes I asked if it was cleaned off yet and if we could sit now... She fucking sat someone else in the booth I waited an hour and a half for?! Seriously??? I wasn't even mad about waiting so long.. But waiting that long and giving my booth that I waited so patiently, quietly for... Uneceptable! read more

Good food. The menu is a little daunting but the service is always good. I highly recommend the Vietnamese shrimp summer rolls and the bang bang chicken and shrimp. read more

As always I LOVE the Cheesecake Factory. The tuna tar tar was usually enough for me and my husband to split as a small app but now I feel like it's gotten even smaller. The spinach and artichoke dip was good. Their salad (half portion) was really big and loaded with stuff. Their half portion pasta was the same deal. I believe what I got was some sort of spicy pasta dish. It could have used more chicken but it was still really good. I highly recommend this location! read more

Food is okay... drinks are HORRIBLE..almost no alcohol, had to order an extra shot on the side for every drink I got, horrible...waitress I had took around 20 minutes to bring my friend water...it's a nice family environment I guess... ehhh read more

Hostesses are very rude they don't even acknowledge you and then took other names first I walked right out after the second person was taken before me. Never going back read more

Good food at a good price. Order carefully, as many selections aren't healthy at all. However, there are some very healthy selections hidden amongst the carbs. I always get the Ahi Tuna Carpaccio and Fire Grilled Artichokes. Delicious! read more

It's rare that I'll dine out at a sit down restaurant by myself, usually it's either if I'm stuck in the city due to snow or years ago on business trips. But today I decided to treat myself to lunch. I've been to this Cheesecake Factory many times, some good times some not so great experiences. The food is standard Cheesecake Factory food. But what really earned them 5 stars today was that no one batted an eyelash that I was dining alone. The waitress was really polite, friendly and efficient. I didn't feel awkward or stared at at all and I completely appreciate that. Thank you for a delicious meal and a pleasant lunch. read more

I would normally rate the Cheesecake Factory as 4 or 5 stars but I had to take a star or two away because they made my husband sick :( I normally love their food and ambiance, although the service is not always great. I usually have very good service. The crispy crab wontons and strawberry martini are my favorites. read more

Ordered curbside pick up. There were no curbside parking spots available since no one cares what the spots are for. I parked next to a taken spot and called the phone number to advise them of my arrival(2 minutes after my pick up time). "Julianna" assured me that she would notify the appropriate employees of my arrival. After more than 20 minutes, I called again to let them know that I was still waiting. Julianna put me on hold and had her manager answer the phone. The manager took my information again and stated that he would bring the food out immediately, and so he did. I could instantly tell that the food had been sitting for some time since the containers were less than luke warm. By the time I got home (5 min drive), the food was room temperature. My daughter's spaghetti w/meatballs and my spicy chicken chipotle pasta were decent. My wife's steak diane was sub par since it was a bit dry all around. The crab meat and artichoke dip was gross and dry. I usually have a good experience here. I don't know what happened. read more

Tonight I had the Boston House Appetizer salad. It was big enough to be an entire meal - and it was probably the best salad I've ever had while dining out. Samantha was an amazing waitress. She was around just enough to be helpful but not bothersome... Great food and service! read more

Great food! You can never go wrong at The Cheesecake Factory and the one in Wayne is no exception. Best calamari, big portions of food, staff is pretty decent too. Try the Red Velvet Cheesecake! It's to die for. read more

Great service great food, been there three times (not from the neighborhood) and never ceases to please

The cheese cake factory at the Willowbrook mall is my favourite dine in and take out place for the past three years ever since I have moved to NJ.I had conducted my college graduation party and several other small mini parties at this place and I have to say that their food, ambience and courteous staff are amazing. My personal favourites from their menu is their Louisiana Chicken Pasta, crab bites, dynamite shrimp, jamaican black pepper shrimp with rice, jambalaya, tex mex rolls , veitnamese tacos , potstickers .Im in love with their pina colada cheese cake , pine apple upside down cheese cake , mango keylime pie, white choclate rasberry cheesecake and red velvet cheese cake.During the fall I must have their pumpkin pecan cheesecake.This is a place that makes me happy with their delicious food . read more

Went here on a Sunday for brunch and ill be damned, no wait! The service was good, drinks we're mixed right, food was good... No complaints out of me! The parking was a B#%*h, but that's ok. read more

Food is good. Very consistent. Huge menu so don't go if you are in a rush. The noise level is high. Great for a group. The wait staff is very well trained and attentive. read more

Dave was our waiter on the late evening and he was fantastic!!! We had to chicken samosas which are a must have a the crab bites for our appetizers. I had the bang band chicken and shrimp which is mouth watering. I will all ways choose cheesecake for a go to late night option. read more

Had dinner there yesterday. First and last dining experience at this location. Walked in we were told 10-15 minute wait to sit outside by A long brown haired hostess and given a pager. Waited on bench outside. Can see out door seating from bench. Plenty of open outdoor tables. Went inside to inquire about seat after 25 minutes. Same hostess was playing with her nails joking with another girl by hostess stand. Explained this to her and lo and behold we're promptly seated with an attitude!. Food took almost an hour to come out. Nothing was good!! As a matter of fact mall food would've been better. 65 dollars and we didn't have alcohol. Never again! read more

This is my favorite place to grab food. I come here for every birthday! Old-fashioned burger is my favorite, and always cooked to my liking. I also enjoy getting the caesar salad and some sort of pasta with my friend and then splitting it - more than enough food for 2 people! The vanilla sundae with melted chocolate is amazing. read more

I've never had such a bad experience with The Cheesecake Factory. Wish I would've gone with my first choice of Bahama Breeze. I ordered a Crispy Chicken Costolleta and it tasted horrible! The mashed potatoes were dry and flavor less. The asparagus were very bland and brown looking as if it was old. The chicken was also dry and just tasted warmed up from like two days ago. Oh and can't forget the avocado rolls I had as an appetizer they were so soggy and tasted reheated. Not to mention the famous "brown bread" tasted hard and old. I was so disappointed, I'm actually glad I didn't get dessert. Never going there again and I don't recommend this location to anyone. read more

Our server was OK however couple of the other servers were chewing gum like horses. Server was really not knowledgeable on liquor. Meals came out one every five minutes per three guest. My husbands burger was overcooked which we didn't complain because we didn't want to stay long. Overall will not be back read more

It was kind of crowded for a monday but we were seated within 5 minutes. But the service was good and the food was even better. I'm satisfied with going here overall! read more

Everything my party ordered was delicious. Service was fast and helpful. The free bread appetizers are addicting! The strawberry lemonade was so good. Definitely will be returning read more

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So, the last review is exactly what I sent in an e-mail to the Cheesecake Factory corporate. I did receive a call from the manager in a day or so, he apologized and asked me again what I ordered and what was the bill, so I told him it was exactly 37 dollar and some change... he then challenged me to say it was a bit high for 3 desserts and 2 coffees like I was trying to up it for my benefit lol. I did get a bit upset and thought if I wanted to do that I would have lied and said we had dinner also... well anyway we did get a gift certificate for 40 dollars, still have it, not sure if I want to go back after what the manager said. NO BUENO! read more

My daughter and her friends went to Cheesecake Factory tonight for her birthday and I am HORRIFIED. Here is a list of things that went wrong 1. First of all my daughter, on her birthday, got her steak tacos TWENTY minutes late. This is unacceptable as her friend who got the same exact order was nearly finished when she got hers!! They ordered at the same time 2. The employees completely ignored my daughter's questions about her missing meal and walked away in the middle of her explanation 3. A side order of fries took THIRTY minutes This is not even the fullest extent of their awful 4. The waiter was complaining about getting a spoon when he never brought utensils for the cheesecakes. He also make rude remarks to my daughter's friend about finishing her meal. That is just complete nonsense. 5. The waiter was DANCING behind the cheesecake counter instead of bringing our order. It took THIRTY FIVE minutes for him to bring a cheesecake and apple crisp. 6. The WARM apple crisp was completely freezing This is not even the fullest extent of their awful experience. Never come to Cheesecake Factory unless you want to be disappointed. I never post reviews but I had to because of how bad the experience was. read more

They get 2 stars because the food is always pretty tasty, but the customer service is beyond poor. On this warm and sunny my fiancé and I decide to dine al fresco here before heading into the mall for some shopping. We got seated right away, however we didn't get offered water for about 15minutes at which time our orders got taken...an hour has passed and still no food. Someone just came out to offer a complimentary appetizer and told us that our first dish got burned. I get it, they screwed up and are trying to recover for the mis-hap, but someone should've come over to us way before I had to flag down our waitress. Literally 15 different parties have been served and left and we're still here waiting... (Haven't walked out because my fiancé thinks it's dramatic and embarrassing). Horrible experience. read more

Just walking in I'm in love! It's bustling, busy, the cocktails everyone's drinking at the bar look awesome... Then you turn... And staring at you are MASSIVE EFFING cheesecakes! Buy one to take home ($50) or after you sit and have amazing Buffalo bites (orgasmic), giant Cesar salad, or whatever your heart desires because the menu is VAST! Large variety of everything! And follow it with a huge slice of a zillion choices of cheesecake dessert! Love love love this sugar high factory! Dieters not welcome! (Kidding! I think there's a low Cal page in menu!) read more

The service was very slow. The food was mediocre. Fried calamari came out as a huge ball all clumped together. In addition, it wasn't crunchy. The breading was soft and a little moist? For one of the entrees, the rice was uncooked. It was still hard. The chicken riesling was okay. read more

My family's favorite meeting place... It goes without saying that the cheesecake (especially the s'mores kind) is to die for!

By no means am I a big complainer and when I eat out I'm usually fine with what I receive. As a General Manager of a Chipotle Mexican Grill I can appreciate situations where guests can be difficult so I don't want to be that person. My lady and I ate at Cheesecake Factory together close to 10 yrs ago for the first time. The meal was great, portions fantastic!! I had the shepherds pie and it didn't disappoint. When our first dinner choice was not available I suggested Cheesecake Factory. So we go there and we sit and peruse the menu. Now mind you on the first page of the menu they go on and on about the generous portions blah blah, so I'm thinking about what to order and we decided on the spinach and cheese dip with tortilla chips $11.00. We get the smallest bowl of dip, I'd say a four inch by four inch by two inch deep bowl 75% filled. Not terrible but you would expect more from a place saying their appetizers are huge...It was flavorful so we over looked that. On to the entree lol if you would call it that. I decided on the Shrimp Scampi and Steak Diane combo she ordered the Shrimp Scampi. We waited and when our server brought our food we were amazed at what was placed before. Now when I ordered the combo I was thinking yeah this should be good and filling so I'm eager to eat. Boy was I in for a shock!! My over a foot long oval plate had three of the smallest bites of steak on one side with some mushrooms and onion with three shrimp all they way on the other side. Now for $21( a dollar extra for sweet potato fries lol) I would expect a decent portion not the paltry amount of food I received!! Hers too, big plate with five shrimp exactly and a small mound of pasta!! I can't tell you how many other place you could eat at and spend $21 and get twice the amount of food of equal or better quality.Total let down and I know things are tight in this economy but that was just wrong how they did us!! So to sum it all up, one guinness, pina colada and appetizer $27.. one Steak and shrimp combo and shrimp scampi $42..... two pieces of cheesecake for $16 a bill for $92!!! and two people that will never return to this ripoff restaurant.........Priceless!! read more

Manager was very helpful when my daughter had an accident and cut her elbow outside while waiting. Service was very pleasant everyone was very nice &food came in a timely manner. Only complaint : chicken on my Louisiana pasta was not very crispy at all, kind of greasy . Everything else was good, drinks were fabulous. My favorite was the Asian pear martini. read more

Service sucks! NOT WORTH THE PRICES! Ten dollars for slapped together frozen food! Not good for vegans/vegetarians. Very flavorless food while older customers can not read the menu as the lights are too dim! Sucks sucks suck! Ghetto human beings only hype this restaurant an wait two hours for a table! Very over priced! How can five customers have a birthday on the same day, in the same restaurant, within a thirty minute time spand within a close range to each table!? Over a one hour wait for food to come to the table! Stop waiting/wasting your money on this mediocre flavorless food! Never look forward going to this restaurant! Stop hypeing flavorless restaurants! read more

I highly recommend the tortilla soup. Delicious! I also love the veggie burger - it looks like a raw hamburger at first but it was pretty good. Great service at the Willowbrook Mall location. Now back to Christmas shopping. Ugh :( read more

A not busy lunch shift and we ordered tapas, but food took a pretty long time. Huge menu variety, always enjoy my Asian chicken lettuce wrap tacos, food is always decent, with a few stand our items. read more