I actually bought a brand new Ford Escape Hybrid about a month ago. The sales guy did not seem to know much about the car at all. It seemed that when I test drove it, it was his first time in one. We went inside and I worked out my deal with the sales manager. Not much pressure, and I'm sure I could have gotten a better deal...but not by much. The kicker was after I had gone to the finance guy and worked that all out, my original sales guy told me that my car was getting detailed and it should be ready soon. I sat in the waiting area and, well, waited........and waited......and waited. Then I finally told them I would be back. I drove my old car back home, and caught a ride back to the dealer with a friend. .....and waited. 3 hours after I signed the paperwork, I finally got to take my car off the lot. My original sales guy told me, "Just so you know, I took car of the detailing for you because it took so long." -- For real? Gee, you sold me a clean car? Awesome, you went out of your way for me...wait a tick. Were you inferring that I was supposed to pay for it originally? Anyway, he then tells me, "I'll give you a call in a couple days and follow-up to see how you like the car."-- Still waiting for that return call. But hey, my license plates came quickly. read more

This review is for the service dept. I've bought 5 cars from this location and still get that non welcoming feeling from their service department. I understand your busy but the customer service should not stop after the sale. The girl that screens calls for the service advisors in the morning needs a re-fresh course around customer service! A simple oil change shouldn't require you to leave your car all day! I would not recommend this service department for anyone that's looking for a good experience. Go to Frontier Ford on Stevens Creek In Santa Clara if you want a quick and amazing experience. read more

Awesome dealership! All of the employees are very knowledgeable and helpful! They have a ton of new and used inventory to choose from which is nice. The service department is also great! Would definitely recommend The Ford Store of San Leandro to anyone and every looking for a new car or needing service!!!!! read more

Never made it in to buy the Ford Escape. Tried to get an online quote from their website and what I got were emails and phone calls from Emmanuel Garcia internet sales manager. Why would you ask me questions that I've entered online already? And then still don't provide me a quote. Didn't get a quote online or by land line. Was ready to spend 35000 until I was told when I'm serious give him a call. Just wanted to buy a vehicle, not play 'used car' salesman games. Was going in this weekend to do business, now I have to find a business man somewhere else. read more

My 2013 Ford Focus has had transmission problems for which an extended warranty is in place. The Ford Store in San Leandro fixed my transmission without any hesitation. I was very pleasantly surprised and very thankful. read more

An update to my service experience at The Ford Store: my husband and I continue to have to call the Service Department and hope for an update about our Lincoln. I will note that as soon as I left my review last week on Yelp regarding the shoddy service, the Service Department was quick to contact my husband to inquire about my displeasure in their service. Last contact from The Ford Store was Thursday afternoon, after my husband made three calls for an update. Tomorrow will be one week that our vehicle has been there, and the follow-up from their service team has been less-than-stellar (borderline abysmal). I really hope that leaving 2/5 stars on Yelp isn't the only way I can receive follow-up from The Ford Store Service Department regarding the status of my vehicle's repairs. As you can see from my initial review, Phil B. asked for me to follow up on my review. I have done so, and left a message with a young lady who said Phil will contact me. I am eager to follow up with Phil B. to discuss this. read more

The worst customer service with all personal receptionist and technicians

DO NOT EVER BUY FROM HERE! save yourself the headaches from their deceiving contracts and lack of service. We purchased a Ford in 2015 here, and of course they were excellent at the time, but once you drive off the lot their service is HORRIBLE. They take forever to answer their phone, and screw you over with their deceiving contracts. As I mentioned, we purchased a used car in 2015 and had a 7 year guarantee, lo and behold, they will not honor it because of fine print stating guarantee starts from 2013! When we didn't even own it!!! Unbelievable! But of course this was not mentioned when purchased, because it's a horrible and stupid, shady tactic. All the service ladies are completely useless and rude on the phone. Condescending, every single time. No matter who picks up, and it's always "ladies"- rude every single time. Their service department never answers and all the people on top don't care to resolve or change anything. Highly do not recommend this place, go elsewhere. This place is 100% the image of slimy car salesmen they warn you about. I would give 0 stars if I could. read more

Very pleasant experience. I went in actually looking for a used Honda Accord which they didn't have.. However, Gabe was still very friendly and eager to find me something close to my expectations and price point. Rather than trying to convince me to move my budget, he worked with the managers to bring down pricing to suit my needs. Very knowledgeable and informative.. seemed like I was talking to someone who just really loved cars. Like another reviewer said, no hard sell. Didn't find anything I liked enough to take home, but still felt inclined to give my kudos. read more

I love my car yet consistently regret buying it simply because coming back here is torture. This is a traditional, big dealership who plays the game of trying to get the most of you when purchasing your car. The entire experience took close to six hours and included all these charges and fees that no other dealer uses. Example: engraving auto parts with my VIN. Um yeah, don't need that ($500). You feel frustrated, sleezy and dirty by the time you leave this place with your new vehicle. Highest pressure sales ever. A good chunk of your time working through the process of purchasing is each individual you meet telling you that unless you rate them five starts on their review, they are in trouble. Seriously by the time the third person tells you this line, you could have saved an hour off of the six hour process. So there is some sort of meaningless performance review and/or incentive system. I couldn't bring myself to rate them low, so I just didn't respond to the surveys at all. This is clearly a management problem and I didn't want to hurt an individual over that. Coming back for service is a challenge. They promise to call you with an update, but never do - you have to call them. Multiple times. A one day service turns into two because they don't have a part on-hand. It's a recall and they knew what the car was coming in for, so there is no excuse for this. You ask for a shuttle to the dealer and they say a half hour. When you call to ask where it is an hour and fifteen minutes later? It's going to be: a half hour. About a year after I purchased my vehicle, I went to El Cerrito Ford with a relative to help them buy a car. What a difference. No pressure sales, no hidden fees/charges, really no negotiation necessary. We did not end up purchasing there (got a honda), but I highly recommend it to anyone interested in Fords. I'm switching to El Cerrito after this - pretty sure I'm outside their shuttle range for service appointments but it'd be worth an uber to avoid dealing with anyone at San Leandro again. read more

Absolutely awful experience. I stopped in on June 28th to have my vehicle serviced, and was told the soonest appreciate they had was July 7th. No biggie- I set the appointment. Upon arriving on 7th at 9:30am and pulling in to the Appointment line, it took about 15 minutes before anyone even greeted me. After finally getting helped, I discussed the issues with my service advisor and mentioned my warranty, which offers rental coverage for 5 days. Here's where the problem begins. After dropping my car off, I don't hear anything back until Friday around 5pm as the service dept is about to close for the weekend. They hadn't even looked at my car, and it was going to sit until at least Monday to be looked at! Now I'm already at my rental coverage limit, and they haven't even seen my car!? What good is an appointment!? I discussed this issue with Lincoln corporate customer service who offers to extend me to 10 days of coverage, thinking that might solve the issue. NOPE! I don't get a call until July 13th that my car has finally been diagnosed and repairs should be "starting soon". Now it's the 15th, we are 10 days in, the rental coverage ends today and the dealership has been MIA in letting me know where things stand. Now I'm looking at another weekend without my vehicle. This is an absolute mess of a situation. The dealership has shown no willingness to work with me, nor have they even apologized for these mysterious delays. I finally got my vehicle back on July 19th. However the problem still persists! For them to have my car for nearly two weeks and not even fix the problem is absolutely beyond me! This will be the last time I use this dealership for anything. My next Lincoln purchase won't be from here.. that's for dang sure! read more

I'm super satisfied with his dealership The guys in the dealership really helped me out with my transmission problem I highly recommend themi also want to say thank you to Paul ford service manager hiss amazing!!! read more

AWESOME experience! I would definitely reccomend Jeff Robinson, he was our salesperson, he was a pleasure to deal with, answered all of our questions, was extremely knowledgeable, our transaction was easy and straight forward. I felt good about the transaction the whole time, finance was easy, they are wonderful, would strongly recommend that you purchase a car from here and ask for Jeff!!!!!!!!!! read more

I am downgrading my review of The Ford Store, but with a caveat that it has to be hard to be Ford in these days of economic turmoil. I brought my lovely 2003 Explorer in to fix a diagnosed bad engine over two weeks ago and only now come to learn that they are building me a new engine in Michigan, so it will be probably another week or so before I get my truck back. Granted it was Ford Motor Corporation that was trying to get out of paying the over $6,000 that this new engine is going to cost them, but since I had all the receipts for my oil changes, they could not do that. I have to give a big thumbs up to Vince Gayle, my Service Advisor, for supporting my case and having a wonderful sense of humor as I kept threatening Ford with a lawsuit. However, a big thumbs down for their new Manager, who is probably kicking himself for buying this dealership in this horrible economy where nobody can afford to buy a new Ford. read more

This place is horrid. (In the background, of course) When you first meet everyone it's open arms and 'oh yes - buy our vehicles' when of course, their only concern - your money and how to rip you off. Let's take this shining example why I DO NOT do Ford and I will never own one - first off, my mom's Edge broke down, on the Dumbarton. So of course, she had to have it towed. I, like the moron I am, told her to go to San Leandro Ford! It was close to my house and word of mouth never lies - bull***. She had a code come up, and apparently, her car just stopped running, it wouldn't shift and when she did try to shift, she said that her transmission almost felt like it was about to drop. I am a diesel mechanic, by trade, have my certs but no longer work in the industry so I had no where to work on her vehicle - otherwise, Ford store of San Leandro, myself and my mother, would have never met. While they had it for a week and half, I did my own research and found out a few possibilities of what it might be. Simple sensors that just needed to be swapped. So, I called and offered what it could be - their $22 dollar an hour salary answer - drop my mothers transmission and replace it. $6,500 was quoted. (BTW - I checked the mileage before and after - they drove it a total of 12 miles) So they never drove it to replicate the issue. My guess they used it to deliver and pick up parts. Typical dealership and typical dealership mechanics. I told my mother to bring the car back to my house and I would work on it in the street. As she tried to drive it back, the guys left it in service mode. (Thanks) SO of course it had to be towed. I then worked on it a bit myself. Checked the trans fluids and filters (NO DEBRIS) (NO METAL SHARDS). Put some fresh trans fluid in, removed the battery leads (Which were corroded as well as the battery leads themselves) and cleaned them. Filled all her fluids, which were low and drove it to my buddies at a shop I take my truck to for Dyno/racing parts/shocks/tune ups. He drove it a total of 150 miles, NO PROBLEMS WITH THE TRANSMISSION. She just had to have the standard rotors, breaks and other small things fixed (normal wear and tear) SO in closing, please bring your business if you want men who think a woman doesn't know her way around a car. (Did I mention I was a female mechanic, too?) Or incapable, lazy mechanics that do not want to take the time to troubleshoot, rather replace a part and make money off of customer and bull*** their way into a paycheck. read more

It's hard to believe that I'm actually leaving a favorable review for a car dealer but I have to say I was very pleased with the service and helpfulness of my sales person Danny Gol. No hard sell, no pressure tactics, no complicated pricing structure - just helpful, friendly service. I think Danny has been in this business for a long time and realizes that repeat business comes from a positive experience. In fact everyone here that we dealt with was very nice and pleasant. Even, the finance guy was funny and easy to deal with. The Ford Store didn't have the Expedition EL we wanted but Danny found it for us and gave us a good price based on the Costco Auto Program which I also highly recommend using. After we bought our new car, Danny walked us through all the car features and how to use them. It couldn't be easier. I will definately shop at the Ford Store again. read more

had issues with my car 2016 ford fiesta se -94,00 miles, and trusted and left it at the ford store in san leandro, i had a fantastic experience friendly, fast reliable service, and so happy my car is back on the road, while there i met the manager paul and he was super helpful, with all the staff always smiling and asking if they could help- me. i will return again and i highly recommend this ford location for all your car needs whether your buying or fixing. 5 stars is not enough for the treatment i and my car received. read more

This store is a liability to Ford Motor Company. Let me tell you why: My wife and I were in the market for a new fuel-efficient car and narrowed it down to the C-Max Energi and the Prius V. Given that my previous car was an ancient Escort that just wouldn't die, I had (and still have) a warm spot in my heart for Fords. That said, our experience at this dealership was laughably negative (and may have spilled over to our view of Fords and the C-Max as well) 1) Stereotypical car dealership experience: it's the internet age! With online price comparisions! Stop it with the "let me talk to the manager" crap. Hint: The Costco auto program is waaaayyy worth it and you don't have to deal with their tactics. 2) They don't know the product they're trying to sell. Had to get passed to two different salesmen because that one didn't know hybrids. Really? Ford has had them out since the Escape. Then two of the cars on the lot had a dead battery and we couldn't test drive one until it got jumped. Wow. Total fail. 3) I CAN'T GET OFF THEIR EMAIL LIST! Clicking "unsubscribe" and replying with "unsubscribe" doesn't work. It's particularly aggravating since the email says "Sorry to bother you with phone calls and emails, but we..." read more

Worst service dealership. Extremely unhelpful. Doesn't answer the phone when you call. Unable to make a decision. Doesn't ever give rent-a-car even though they need to have the car for 3 days to do a 30,000 mile check-up. Of the 25 years dealing having dealt with different dealerships in the whole bay area, this is the worst experience I've had over the past 12 months. I would never by my car from San Leandro Ford ever again. read more

Beware of Service Department! I've been a Ford owner for almost 30 yard and the horrible service department at San Leandro as me re-thinking my loyalty. This place is the picture of complete incompetence. It took three separate appointments to make a four hour warranty repair to my Explorer. First visit - the service rep actually lied about the status of my repair when the car had never even been looked at. Second appointment - vehicle was left with service department for four business days and once again - they never even looked at it. The best part - I even brought in the part that fell off my car and specifically pointed out another broken part - so, now investigation required. At the third visit (a total of seven business days) - finally got the repairs done but will never return to San Leandro Ford. I'm going to drive the extra distance to Walnut Creek Ford where the service has always been terrific. read more

Hi Everyone , i wrote a review of the San Leandro Ford Store not to long ago stating my feelings about the Store itself and my purchase I made there , to my suprise i found out it was filtered from yelp Im here to tell you NOW I couldnt have asked for a better Ford Dealer then San Leandro Ford of California There Service is Fantastic The People outstangding Customer Service Great But if you are buying a Car fron San Leandro Ford Sam Noble is the man to see. His Experience as a Salesman was Invalueble His Knowledge of the Product he is selling Very Pleasant and easy to deal with I would like to thank Sam Noble of Ford Store of San Leandro for a wonderful Experience and a Fantastic 2011 Kona Blue Mustang GT Premium read more

My two month old 2016 F-150 Platinum is my first Ford ever, the driver seat has this clicking noise which will also come on when using the massage seat. I called to make an appointment and I explained the problem to the scheduler.  To my surprise, I have to wait more than one week (12 days) for the next available appointment. I arrived 5 minutes ahead on the appointment day at 7:30 a.m. but waited 30 minutes before I can see the service consultant, Billy. I briefly explained the problem and tried to illustrate Billy the noise... he told me it will take more than one day for them to inspect the seat and I need to leave the car over night because they are 2 to 3 days behind / back logged whatever that means. No rental vehicle will be provided to me since I neither did not purchase the pickup truck from San Leandro Ford nor I have an extended warranty. I told Billy this is not acceptable and left.  Coming off from owning a Lexus for the last 10 years and I still go to the same Lexus dealer for my 2007 GS350. I have to say my expectation to Ford is low but this service experience at San Leandro Ford/Lincoln was really outrages. First, it needs 12 days to wait for the next appointment? Billy the service consultant told me the appointment is just to get to see him. Really? What is the purpose to set an appointment if my car can't even be checked on the appointment day? San Leandro Ford/Lincoln: don't even to bother replying that copied/pasted message for all low rating reviews and ask the customers to call back. If you are truly willing to resolve this problem, call me instead. I am the only 2016 F-150 Platinum scheduled on July 13, 2016 at 7:30 a.m. and my name is Allen C. I have sent an complaint email to your service manager, Tom McNab. read more

Worst customer experience ever!! I bought a 2013 ford fiesta with them in December of 2012. We bought the highest level service contracts with them because we didn't wan any problems. Part of our contract said they would rent us a car for repairs that took more than 4 hours. We had a problem with the Sync on our car and the repair was going to take an entire day and we had to fight and argue with them to get them to rent us a car. Unfortunately, we recently totaled the car when someone ran into it while it was parked. The other driver's insurance settled with us but didn't pay us out the full amount of the loan. No Problem we have GAP insurance right? WRONG!! BIG PROBLEM. I have been trying to get them to even just CONFIRM their fax number and that they got my document since 11/16. It is now 11/29 and they can't even tell me if they got my doc. In the meantime GAP refuses to settle with me. This morning I reached out to all the managers there and am still getting the run around "someone will call you" and nobody does. So, I'm filing a complaint with the BBB and with the State Attorney's office and I plan on suing them for the loan payments I'm still making on our car and for any lost $$$ due to their lack of response. Ironically I was going to buy a 2014 ford from this place to replace the car that got totaled but there is no way I would ever make a purchase from this dealer again. STAY AWAY FROM THEM IF YOU VALUE A GOOD CUSTOMER EXPERIENCE. read more

Preface that this review is not regarding my car, it is about the dealer only. I love my Ford Fusion Energi Titanium. About a year ago I came to this dealer because I knew I wanted a Ford Fusion Energi. The sales tactics are really old school cliche car sales. Does this actually work on anyone anymore? He estimated my trade in would be about $2000 less than what Edmunds was telling me. The Fusion would be $2000 more than MSRP. I could only get a 2015, not 2016 which just came out And leasing would be my only option! I went somewhere else who offered me $1000 more than Edmunds estimate and the 2016 was $300 over invoice for the exact options I wanted... Now, I have been trying to make an appointment for first oil change for several weeks and never hear anything back from them... read more

Let me start by saying that they are very unfriendly, I don't know if it was because it was first thing in the morning or what ,either way no excuses. You should be thankful first of all that you have a job and second of all that you woke up. I made my appointment to get my car serviced only to tell me that they don't service my car with a nasty look on the face . that they don't service my car and that they were sorry, that the girl was new and she did not know. Well then they should train her and she should know what vehicles they take and don't take. My personal opinion do not take your vehicle there. read more

I just recently took my Mom to the Ford store to purchase a vehicle. She had a 1999 Buick Century that was getting old and it was time for a change. We went to Putnam Buick in Burlingame and had a horrible experience. Left us never wanting to step back into there store OR Buick for that matter. I have known the owners of The Ford store for years. I bought all of my Mustangs from them when they owned Hayward and Burlingame Ford. Saw my Buddie Tom O' Leary who is the sales manager. Explained the situation I had and he set me up with Sam Noble. What a nice guy Sam was to my Mom. He was pleasant knew his cars and never once put the hard sell on us. My Mom was a little scared being 73 and having to get out of her comfort zone and into a Taurus. But Sam made it easy as can be. Tom worked the price so well didn't try to hide anything and we bought her a new 2010 Taurus SEL. She is so happy with this car. Still nervous about driving it but she will get use to it. Give this store your business. At least give them the chance to earn it. I think you will be very pleased. See Sam and Tom. great couple of guys. William Silveria read more

I had an apointmnet, and a old a$$ person came to show me what the had in stock "like, I asked for an apointment to order not to see what you are ripping me off with" very rude person. I'm never coming back to this dealer read more

I towed my truck to your shop because it wouldn't start after I had a low oil pressure warning. You looked at the car and informed me that it would cost $780 to diagnose the problem, when I asked why so expansive- you said that it's a whole tear down job, I agreed. You than called a few days later and said that I needed 2 new batteries for about $340 - I agreed. A few days later you called and said that I will need a new oil pump and cover and it would cost a total of about $4300, - I agreed. You asked for a deposit of $2000, I agreed and paid. You called again a few days later and said that the whole engine is no good and I needed a new engine which would cost about $13,500 in parts only, - I disagreed and said that I will tow the car away to another mechanic. I asked for a reimbursement of the difference between what I paid and what was done - the tear down and batteries, your guy (Billy) said that he will look into it, he came back saying that there is no reimbursement, I asked why? He said that he has man hours of work on the truck (even though no replacement or other work was done), I asked for a breakdown of what was done with the hours spelled out, but your guy Billy refused. You guys loaded up the parts to the back of the truck and I towed it away to my mechanic. When my mechanic started to work on the car he noticed a bunch of missing parts, I got a list of the missing parts from him and called your guy back, he said that he will look and call me back, He called back and said that they don't have my parts, I explained that I didn't work on the car or load up the parts, they must be there. Billy said that he will talk to the manager and get back to me. He got back to me saying that the manager said NO, and that they are not responsible for my parts (which they took off and later loaded into the truck). I again asked for a breakdown of what was done so I could see why am I being overcharged, I was refused again - he said that he doesn't even have my paperwork anymore (a week and a half later, yes?) This is completely unacceptable. I will take this matter with the department of consumer affairs, the BBB, small claims court and I will make sure to advertise my negative experience review in all the online sources. Thanks for nothing, See you in court. read more

I WAS TOLD TO "F...K OFF" by a San Leandro Ford Lincoln sales person. After reading the other 1 star Yelps about this FORD STORE - I am not surprised that a salesperson who tells customers to F OFF is still selling cars on this campus. On Tues Feb 24th 2015 at 10am - I took my 2011 Ford Focus in for some repairs that only Ford could cover since it was a transmission issue. As I pulled into the lot - I saw a lone salesperson smoking a cigarette out front of their main sales show room - I said hi and asked him if he knew that some items on a FORD car can only be repaired by a FORD dealership, he responded by telling me he did not know that. I then mentioned "for a guy selling FORDS for living he should know that". He responded with "well why don't you just f..k off" - I was blindsided with that remark, I sort of lost my moment, but as I walked away from the well dressed FORD salesman - I did say "you be sure to share that to the next person you sell a FORD too", and he walked away. I am sure, I am not the first customer he has cursed at. Fearing the salesperson might deny we ever talked, or confront me a second time, I did not report this incident til I got home later that morning. I was also not able to get his name since he walked away from me. I only had my description of him. At about 2pm that same day I talked to the Sales Manager "Jay Z". He apologized the incident ever happen and agreed to look at the video his cams record playback to verify the incident was valid and to confirm what salesperson spoke with me. He told me he would call me back to discuss the issue after he spoke with the salesman in question. He did not call back, but when I called him a few hours later he did tell me that he suspended the salesman for 3 days. I want to confirm that I really don't mind that this FORD salesman told me to F off - maybe I deserved it for bringing up the Transmission issue with FORDS. But what I am concerned about, as of this date is the fact that as you read my Yelp review this salesman is most likely telling other FORD customers to F OFF. And San Leandro FORD LINCOLN condones this - with a 3 day vacation. I would hope this man has a desk job now and is not representing the FORD company with his fine sales techniques. I did follow up and called FORD Corp. - a Rep named "Mike" told me its a local issue and they have no control of their salespeople and as far as corporate is concerned the issue is closed - GOOD DEAL - I POSTED THIS STORY ON FACE BOOK AND FORD COMMENTED : Vince, this sounds like a tale of 3 stories ( your store, the salespersons, and the truth in-between). For the salesperson you speak of to say ill of anyone he must have been provoked by your comments or actions. We do not condone any employee to act in this manner what so ever. The manager on duty apologized to you and your still trying to make prosecute the salesperson and the store through social media without owning up to your own part in this matter and keep things moving as an adult. Sounds like more was said other than just about the "Transmission" during this interaction. Whether they are salesperson, service person, parts person, or anyone at the dealership we are people and consumers like you are and respect is due to everyone. I RESPONDED: I couldn't find my comment that I posted on Facebook- (FORD selectively removes facebook comments) - To confirm all I mentioned to your salesperson is the fact that only a ford dealer ship can fix a ford transmission issue - that's all I said -- then he responded with the F U statement. These are the facts sorry. But what I do care about is the probable fact that he is telling other San Leandro Ford customers - to F off -- and this is why I have not let this issue go -- FORD CORP suggested I do this - to use other forms of media to tell the story - since the case is closed at your FORD STORE and after his 3 day vacation - he is back on the lot telling your costumers to F off -- Sorry - i won't let this issue rest until I know that salesperson is no where near potential customers. Vince read more

This place sucks... I Called the shop before I came out to get an oil change. Ask if they will drive me home to my house in Pleasanton. They say no problem. Then I get there and they say we only go to castro valley. Service tech Willie Pate say I can take bart the rest of the way home and then catch a cab... Of course at my expense. So when I bought the truck new the headlight was not improperly aimed and door not aligned . I know it's my fault I waited a long time to bring it in and get it checked out. I also bought the extended warranty and they said it's not a covered item. They want 75.00 just to tell me the headlight is not aimed right and another 75 to tell me the door is not aligned. Then after they tell me what we both already know (they said both are not aligned properly) Then there will be an additional charge to fix this. Something that should be under warranty. I also brought the truck in because of a valve noise in the engine. They want another $220.00 to look at that and tell me it's broke. This is under warranty but I have to pay this money just to tell me tit's broke? Then another 100.00 warranty deductible... Highway robbery. They nickel and dime you to death at this place... I ended up leaving with my broken truck still under warranty because I have no way to get home.. Come on people, you can't drive an extra 5 miles out of your coverage zone? This is why people don't buy American anymore. Ford Quality sucks & service sucks. No one is willing to go the extra mile for a disabled customer in need at least at this dealership. Thank you for no help Mr. Willie Pate read more

They didn't fix a broken seatbelt that I requested, it is clearly not working as intended and they said they couldn't find anything wrong with it. The quote to replace a door latch was $500 just for the part, and online an entire door panel is less than half that price. They didn't quote me for a price on a part that I requested, they just forgot. It took 4 days to do a routine oil change. When I went to pick up my car they told me they didn't have anyway to access the keys in the service department, despite the service rep telling me I could get the car when I talked to him on the phone earlier that day. After asking to speak to a manager I finally was able to get my keys. The only reason that I keep coming back is because I purchased the service plan, somehow after four years this place keeps finding new and creative ways to screw everything up. read more

Why didn't I trust the reviews?!?! I have had several Fords and been happy with the Dealership Service I have had in the past. So in spite of the bad reviews, I decided to go to this dealership. Duh! Our warranty company said they would pay up to $116 per hour for any work needed and that was still not enough for these crooks. They charged us $160 per hour! I know dealership work is more expensive but SERIOUSLY - $160!!! The mechanic that services my work fleet is at $85 per hour and the shop we usually take our personal vehicles is at $95 per hour. Avoid this Ford service department. Antioch Ford was much, much, much better. read more

This single star is for the sales floor. Honestly, it is more for the sales manager working today and he was really far from earning this single star. As a consumerist, I like to buy things when it is a good deal. Today, I pulled into the parking lot and greeted by one of at least four salesperson who was waiting in front of the store. I tell the salesperson that I am interested in checking out the Ford F150 Platinum. The salesperson runs to the manager and later introduced me to the manager. The salesperson then tells me that they don't have any Platinum's to show and directed me to an FX4. I've never owned a Ford and really wanted to get a feel for the truck. So I sat in the FX4 and then test drove it. I liked the truck. I told the salesperson that I wouldn't be signing any paperwork today and that I was comparing trucks between a F150, Ram 1500, and Silverado. I even told the salesperson that I did not want to waste his time. He said it wouldn't be a waste of time and I wanted to get an idea of what kind of deal I would be getting. Now, if paying MSRP is your thang, good for you. I am a consumerist, I'm looking for a deal. The salesperson walks me in the store and he contacts the manager in the office. After a few minutes, the manager and the salesperson exits the office and the manager asks me if I am ready to sign paperwork. I told him no, I just wanted to know the best price. He tells me that there is a sticker on the window on all the cars with the price on it. He further explained that If I wasn't ready to buy that they wouldn't be negotiating. The managers demeanor and tone was insulting. He continued and said, "What if I gave your $5,000.00 off and leather seats. Would you buy it then." I replied, "No, even if you gave me $20,000.00, I wouldn't buy it." He replied something along the lines of, well at $20K off, and you aren't going to buy today, why would do we need to discuss prices? (Really, at $20,000.00 off, I would've probably pulled the trigger but I was pissed). I was fuming. Prior to going to the store, I went to http://sanleandroford.com and selected "New Vehicle Specials" under "Specials" and found a few "Manager's Special" but you had to either click or call for the price. Why not just put the sticker price on your website and call that the special??? Why not show me your specials if you had any??? These are my thoughts, I went to your dealership and expressed my interest on a Ford F150 Platinum- your top of the line truck and I know it MSRP is about 60k. While you didn't have the Platinum truck anyways, I checked the FX4 you directed me to. When I tried to get the sales price, you basically to me to f*ck off until I came ready to sign paperwork. With that attitude, I would never do any business with you. read more

Three voicemails not returned from service department. When I mention this to person at front desk, the response was indifferent. My next appointment: I had a Monday appointment, so I dropped off my car Sunday night and filled out all the necessary paperwork and also told the person at the front that I was doing that. After no communication on Monday I figured I'll be patient and wait till Tuesday. Tuesday afternoon I called and the person at the desk was surprised that my car was there. Finally they did the work and the iit turns out one of the parts ( strut) was broken so they could not finish the job. A total lack of communication, I just don't understand it. read more

Bait and switch Down payment made for a 2013 Escape for about $26,000 that was not available at the lot (they didn't have the color we wanted). 2 days later, dealer said the car was sold and tried to sell us another that was about $30,000, without the back up camera and moon roof that was promised on the first vehicle. Asked for refund that took them over a week to complete. Very bad experience. Would never buy any Ford because of this experience. Going to purchase the 2013 RAV4 instead for thousands less that includes back up camera and moon roof which Ford wasn't able to offer even for the $30,000 Escape they tried to sell us. read more

This only pertains to the cust.service of the service dept. Was told by service advisor Randall that my car would need to be kept for 1, maybe 2 days. Nope. It took 4 days... and that's with me constantly calling to check for status when he tells me " Ill give you a call tomorrow around noon to give you the status, either way... ill call you tomorrow around 10am to give you the status so you can plan your day accordingly..." Um, no. He never called on his own. It was always me trying to hunt him down and even then, he wouldn't call back. I had to call back. And note, he knows I live in Fairfield which is 47 miles away and it's already about 5p (happened day 2 and 3... maybe even day 1 as well) when I'm trying to figure out how I'm getting home. Randall gets one star. Service technicians get at least 3 stars bc they fixed 3 of the 4 claimed issues. No compensation for my headaches? Nope. read more

This review is for Randall in service. I had an issue with 2011 ford Shelby and passing smog. He worked very hard and was a great communicator in helping me to solve the issue. If you have any problem with your ford I suggest you find him read more

The Ford Store - Car Dealers Near Me - San Leandro, California

For a great, stress-free car buying experience, go see John Briggs. He made our new purchase a breeze. He's kind, caring, and knowledgeable. Thanks also to Rich for all the help! read more

The Ford Store - Come see John Briggs (middle) for a stress-free new or used car buying experience. He was fantastic! Knowledgable, caring, & considerate! - Car Dealers Near Me - San Leandro, California

What a great buying experience. To me customer service is everything. And I've gotta say hands down Emmanuel should be given a bonus or at least a pat on the back post haste. I truly had almost no questions because he answered them before I asked almost like he knew what I was gonna ask. I returned the following day and he had the truck cleaned and ready to go. And I absolutely loved the final detail and the full tank of gas as I drove away. It even got better. The sales manager was fantastic and very personable, I wish I could remember his name. And the finance person was a dream come true and extremely courteous and friendly. Even gave me some fishing tips for crab in half moon bay. Gotta love that extra attention to detail. Overall a great buying experience, and I am very pleased. Thank you all very much. Ron Brooks read more

Last time I will step foot in this service center , took pretty much all day for oil change and a couple of minor things like tire roration. They over charge for crap labor as I noticed they scratched one of my rims. read more