I first heard about Green mop this spring from a radio ad. I used another cleaning service at that time ,but they kept increasing they fees so I thought I give these green guys a try. I am so glad I did! I live in a 2 level townhouse with a cat. I signed up with them for 6 month to take advantage of their special. They really do an excellent job and the ladies cleaning our house are always very friendly and accommodating. They are always on time within the 2 hour time frame. We like the fact that they only use eco friendly green products and don't charge extra for it. I spoke with the owner Tony I think twice and he was always very friendly and professional so it is very hard for me to believe what the previous reviewers state about him. Our 6 month contract expired just a few days ago but we signed another contract with them without hesitation. As long as they will do the same excellent job cleaning our house there is no need to replace them. Personally I think that some of the negative reviews come from a competitor who just can't digest that there is another cleaning service in "their" area and they loose more clients because of that. We referred the Green Mop to 4 of our friends and all of them are very happy with them. Tony is right in one of his response that you should not judge a company based on 2-3 unhappy clients when they have over 1000 happy ones! I am a business owner myself and know that you can never make 100% happy everyone no matter what you do. So for those who are looking for a cleaning service I suggest you call the Green Mop and make your own conclusion after you spoke with their friendly stuff. read more

I have used this company for occasional housecleaning for a couple of years now, and recommend them highly. The cleaners are hardworking and thorough, and I like that the house smells pleasantly clean when they are finished, and not like foul cleaning chemicals. The schedulers have always been helpful and responsive both on the phone and by email. read more

I have been using Green Mop for over a year, and I have only good things to say about the company, the employees and the service they provide. I have them come every 2-3 weeks and they stay for two hours. They are consistently able to complete a comprehensive cleaning within those two hours, and usually have time for an extra here or there (one time my shoes were all neatly arranged in my closet, one time they cleaned in between the windows and screens not just the inside glass like usual). There are a few things in particular I appreciate about Green Mop: 1. I like that they charge by the hour. In total, I am paying more than I would with other cleaning services; however, they charge by the hour for two employees to come to our house, so I always know exactly what I am getting for my money. If they rush through it, they would not be able to charge as much, and if they spend the full two hours, there is no question that they will be able to do a quality job on the cleaning. It is so frustrating to pay for someone to clean your house, only to come home and have the end result fall short of expectations. This does not happen with Green Mop, and I think it really helps having them charge by the actual time spent on the cleaning. There is no incentive to rush through. 2. They use green products, which is a big selling point for me. I will admit that I have clorox in my cabinet, but I only pull it out and use it on occassion. The employees of Green Mop spend all day every day cleaning and I think it is really important that they are not exposed to harsh chemicals for 40 hours/week. The products they are using work well, and I feel better about having them come in to clean knowing there is not a health risk/occupational hazard associated with the job. 3. Availability and communication - they are always available with a day or two notice, they respond promptly to emails and phone calls and communicate on the day of cleaning to let me know when exactly they will be arriving. Additionally, the couple times I did notice something that was missed, I let them know before the next visit, and they made a permanent note on my file, so it would never happen again - and it hasn't. I know they would come right back out and fix it if I called immediately, but it was always minor so I just let them know the next time I arranged a cleaning. 4. Friendly, thorough and trustworthy staff - Every single employee I have met has been very friendly, easy to work with, and has taken care with our belongings, etc. After the first couple visits, we started leaving keys in the mailbox and they let themselves in and lock up on their way out. We have never had a single issue and I don't think twice about leaving my house unattended. Once time I came home early, and they were in the house, but the door was locked behind them, and I still needed the key to let myself in. Clearly no one was getting in or out while they were working on the house. I originally chose Green Mop because of the stellar Yelp reviews. When I went online today I noticed that there were a couple negative reviews mixed in with the positive, so I decided I should write about my experience. I am guessing there are extenuating circumstances on the negative reviews, since I can't think of a single complaint after more than 25 visits. read more

The cleaners did a great job! I could tell they put in a lot of hard work--they cleaned all the major things that needed to be done and the house looked so much better and cleaner. I greatly appreciate all they did. Also, the response was instant--I called on a Friday and the Green Mop had my house cleaned on Monday--a pleasant surprise since I thought there would be a long wait. The ETA phone call and updates were very helpful. Thank you all again for your attentive service. read more

I used Green Mop for the first and last time a few days ago...Let me say they were very pleasant to deal with regarding call back, setting up cleaning time etc. They were more expensive than I usually pay but liked their organic pitch...(Wash Post article from several years back.) I booked for 2 hours to see how efficient they were/how much they could get done..they sent an extra person so I was told they might finish earlier...fine by me... When they arrived-very nice/pleasant people I showed head of crew/staff what I wanted done...I was concerned about language issues from onset but wanted to see how they performed.... They finished in 1 1/2 hours and asked me to look around..everything SEEMED neat and clean-with exception of beds/sheets changed which looked pretty sloppy..and ALL my throws were folded in bizarre BOAT shapes...ick.....no use telling them to straighten or re-fold-said to me they were not trained... Ran my hand over counters in kitchen and 2 bathrooms and could feel "gunk" on counters...think they wiped around and did not move anything...asked them to clean my drain SPECIFICALLY in my master bath...checked and was NOT done... Wish they had spent more time CLEANING and LESS time folding toilet paper, kleenex, and throws...my house would have been clean.. Last, as a first time customer I waited for them to follow up and see how I liked their service....Not a call or a word....would never used them again... I hope this might serve for them as advice to improve their business....not worth 75.00/per hour for 2 people.... mbt read more

Our house has no ventilation in the bathroom other than a window. We rent, so options for installing a better ventilation system are limited. Because of this, we tend to get a ring of mold around the edge of the bathtub that in 3 years, I've never been able to combat. We've tried professional grade stuff that will burn your hair off, previous cleaning services, re-caulking the tub--nothing has worked. The day before our cleaning appointment with the Green Mop I considered cancelling because I was worried they would judge me for my gross tub (I judge myself!). I'm so glad I didn't because when I saw how sparkling clean and mold-free the tub was, I cried. They did in 30 minutes what others haven't been able to do in 3 years. We've got shedding dogs, potty training toddlers, and two adults that struggle to find time to clean as much as they'd like to. They made our house clean, warm, and welcoming. They were kind, punctual, and courteous and we will definitely be using them in the future. Thank you! read more

After looking around for a while, I finally found a terrific cleaning service. If you're looking, try Frida's Cleaning Service. See my review of them for all the information. Unbelievably good, completely responsive and they showed up EXACTLY when they said they would. MUCH more cleaning for MUCH less money. I wish that I had found them a few months ago and not spent hundreds of dollars on The Green Mop. ********************************************* Holy mackarel, Tony! With your last update you went from internet bully to full-on stalker. I suspect that you've managed to do more damage to your business than any negative review ever could. For the record, what has Tony so very excited is a public record that shows that, several years ago, I moved and neglected to report my change of address to a professional association, as my membership required. This oversight led to a reprimand, which, as I mentioned, is public record. The difference between me and Tony is that I acknowledged my mistake, accepted the penalty, learned from it and moved on. Internet stalkers like you, Tony, are precisely the reason that people don't use their full names on internet forums. New slogan for The Green Mop: If we can't clean the dirt in your home We'll dig some up on you online ************************************************ Well, now Tony is just lying. It's sad and pathetic. First of all, I never, ever refused to give my e-mail to them. It's a lie, pure and simple. If they didn't have my e-mail it's because they never asked for it (or, just as likely, they lost it). Regardless, having my e-mail would not have changed the fact that they showed up both much later and much earlier than they were supposed to and failed to send the agreed-upon number of people half the time. My "quirks" as Tony puts it, are wanting people to do what they say they will do, which means showing up on time (in the large time window that they set, rather than whenever the hell it suits them) and with the number of people that we agreed upon. If these are your quirks too, you are way too quirky for The Green Mop and should use someone else. Trying to shift the blame for repeated mistakes on to their customers is simply ridiculous. Tony should be apologizing and thanking me for giving them a second, third and fourth chance. Most people are not that tolerant. Second, I want to be clear that I was not a groupon user. I paid full rates. I didn't even take the 10% initial cleaning discount. I also tipped at between 20% and 25% on each and every cleaning, despite the repeated screw-ups. I didn't want to take out my frustrations with the front office on the hard working cleaning people. When you finally set up your fantasy blacklist website, Tony, make sure you tell your staff that you're putting good tippers on there because they dared to point out your incompetence. I'm sure it will make them want to stay with you. By my estimation, you have lost nearly $3,500 and your staff lost an additional $800 in tips over the next year alone. Congratulations. You are a business genius. The silver lining is that some other company and their staff will get that money, since we will still be using a cleaning service. I've updated to a one star review because Tony's churlish and childish name calling and threats deserve it. I feel sorry for the cleaning staff that is stuck working with him. They work hard but are losing work opportunities because he refuses act like a professional rather than like a whiny 12 year old on the playground. Update to note: If Tony G. spent half the effort making sure his front office ran correctly as he does responding to Yelp reviews, he'd still have me as a customer and would have made a few thousand dollars more this year alone. Tony commented on my review, so let me be clear. Of the four times that they came out, 3 (75%) were not right, either because of arriving early or late, sending the wrong number of people or both. three times out of four. It doesn't matter how many people they "usually" send. What matters is what we had agreed on. If we specifically agreed that they would send one person to my 16 room mansion or 6 people to my micro-efficiency, that's how many people they should have sent. What they "usually" do doesn't matter. two out of four times they sent fewer people than we agreed on. As for just leaving the keys, please. I don't know these women. We never had the same crew twice. Aside from the fact that I need to be able to tell new people what needs to be done and what doesn't, I am not about to let complete strangers have completely unsupervised access to my home. read more

I've been using the Green Mop for about a year now, and I've been very happy with them. I like the enviro-friendly cleaning products, and their crews do a good job consistently (especially during dog-shedding season!). The owners have always been flexible when we've had to adjust our schedule at the last moment, and when one of the crews accidentally set off our alarm system a couple of months ago, one of the owners personally went to our house to make sure everything was OK. read more

We received our initial cleaning with Green Mop as a gift and were hoping to switch to a green cleaning company. Based on our experiences, I can't say that I would recommend nor continue to use this company. Reading through these reviews now and the company's responses, our experience has been very similar to others'. read more

We switched from another green cleaning company based in Northern VA, and have no regrets in leaving. John and Carla did a fantastic job cleaning our home. Would definitely use The Green Mop again! read more

Sub-par cleaning, and they don't reimburse for damage!! Started using the Green Mop for environmental reasons, but kept using for the convenience. I should have stopped long ago due to their poor cleaning (they only do surface cleaning, eg, move things around and dust, straighten pillows, etc, while routinely ignoring obvious dirt like black fingerprints on switch plates). But the reason I have finally stopped is that I had water POURING through my ceiling WHILE two cleaners were cleaning in the bathroom above--and I was told it must be because 'I have poor caulking' (despite this never happening before or after the cleaning!). I had to incur a lot of expense to take care of the water damage, and the Green Mop just washed their hands of it (despite be an "insured" company). They didn't offer to even partially compensate us for the damage. read more

inconsistent cleaning, and can be sloppy by not cleaning very evident areas that need it. Before they leave, the crew asks for a walk-around and approval, and inevitably i find something missed. If you have a problem w/service, there's no discount off the price, or credit towards a next job. Will not recommend to anyone. read more

This is an update on my negative review. The manager, Tony, decided to respond to my negative review by making excuses for the poor quality of his company's work. Excuse: "there was grime and mold in the bathroom that had already penetrated into the floor and that it was impossible for it to come out completely," Reality: They define mopping as pushing a damp cloth across the floor with a broom handle--no bucket, no actual mop, barely any water, and absolutely no scrubbing. With 5 minutes of work and just soap, water, a cleaning brush and a sponge, I was able to clean off the "impossible" dirt. They even left the brown marks that form beside the base of a toilet--those only require one pass with a sponge. If you want your shower cleaned, buy a bottle of Tilex because it cleaned far more with just some soaking than his staff did. I assumed "green cleaning" meant that they would have some alternative to bleach that could clean a shower. I was wrong. Excuse: "We have 7 tools on all vacuum cleaners so we have edging tools." Reality: The staff did not USE the edging tools. If Tony had bothered to contact me to discuss my complaints, he would have learned that his staff was cutting corners. He apparently prefers to attack me on the Internet. Excuse: "(he) was having them reclean areas that they had already cleaned" Reality: Clean is more accurate than reclean because his staff missed a lot. I didn't want to supervise them, but when I saw what poor job they were doing, I stepped in. I was paying by the hour ($65/hr for two people), so I don't know why he'd complain about this because his company made more money thanks to recleaning. As you can see from his responses to any negative comment on Yelp, Tony does not operate in a professional manner and would rather make excuses than solve problems. read more

As far as quick email responses and updates, they are the best by far. Every email was answered fast (within a few minutes) and they were great about communicating on email only. They were on-time (actually early) and did a decent job. The cleaning ladies didn't speak any English so it was hard to communicate which rooms I didn't want them to clean, but they figured it out eventually. They did a decent cleaning job but not very thorough - they missed a lot of corners of rooms and shelves were hit or miss. They have a policy where if you tell them a few minutes after they leave, they'll come back and fix it but I had people coming over that evening and really i didn't want to make them come all the way back for a few spots that in total took me 10 minutes to fix. They did some nice details (like towel folding, and putting stuffed animals from the floor onto the bed) but the cleaning job itself was kind of sloppy and not a lot of attention to detail which i would have preferred over the cute touches. I think if you have a great coupon you should use it, but it's not a weekly-cleaning type company. read more

This company is not at all what it seems. I was excited to move back home to the DMV from overseas and buy my retirement home. Once I found one, prior to me moving in I hired the Green Mop Inc. to clean. They did such a poor job I had to call them back multiple times. In total I contacted them 3 times because it was so poorly cleaned. The third time the same people returned and were visibly and verbally upset. They claimed they cleaned places which were impossible given their height and they didnt even have a ladder. Nonetheless, they scratched the surface of my cabinets this round and my wife and I began to exchange words with them. They didn't speak English, only Spanish, but luckily my wife speaks Spanish. Their cleaners were rude, lied and even filmed in my apartment supposedly to protect us and them without my permission. Of course, I filed a complaint with their manager and sent pics, video, etc. The manager spoke English and came out to assess the damage. After back and forth they agreed to help with repairs. I didnt even get offered a refund for services not performed. This involved procrastination for 8 months until I took them to court. We settled but their aim was almost certainly to take the consumer on a long road of promises, give up and/or settle since it's cheaper for them. I saw some of the responses regarding negative reviews on Google of their company and it is embarrassingly unprofessional but totally believable. Should they do so with this one they are welcome! read more

Very Happy with The Green Mop crew. 2 hours 2 cleaners, sparkling home! I like the fact they use natural products, but will use other items like granite polish and my favorite wood cleaners. The crew works non-stop, don't walk around with the phone at their ear, polite, and arrived in a timely manner. I enjoy working with The Green Mop. read more

I needed someone to come do a move out cleaning in a day or two, and companies I contacted before these guys were slow to respond with estimates/availability. The Green Mop got back to me right away and did a no hassle cleaning. I got all my security deposit back, something I thought landlords simply did not do. Anyway, I got exactly what I wanted hassle-free when I was stressed out and had a lot of things going on, they deserve my 5 stars. read more

I purchased a coupon through Living Social for cleaning services. I have never had my house professionally cleaned before. The Green Mop was extremely communicative regarding scheduling and the arrival of the cleaning crew (2 people). They were on time and brought their own cleaning materials. I asked them to pay special attention to the blinds as they were admittedly dusty, which they were happy to do. These two women cleaned my 3 story townhome from top to bottom in 2.5 hrs. My house hasn't been that clean since the day I moved in. My carpet was so clean my boyfriend asked if it had been steam cleaned! My house SPARKLES right now. The Green Mop is worth every penny! You will not be disappointed. read more

I've had the Green Mop clean a few times and they've done a decent enough job. So when I called them to clean again recently, I asked them to shampoo the area rug in my living room and the carpet in my master closet. I provided a basic carpet shampooer to use -- VERY simple to use. Well, when I get home, both rugs are SOAKING wet. I get that they should be damp but these were so wet they squished when I walked on them. I emailed Green Mop to complain and they said they were having problems using the carpet shampooer. OK, fine. However, at no point did anyone call me to say they were having problems using it. AND that doesn't mean they should just leave the carpets soaking wet. They did agree to come back and "fix" the problem (which fix occurred while I was out of town). I get back to town to realize that their fix did nothing to alleviate the significant moisture in either rug AND they left carpet shampooer dripping on my hardwood floors. I now have water damage on the hardwood floors in my kitchen AND living room (from under the soaking wet rug). I can't pull the carpet out of my master closet until I pull out all of the shelving (huge project) but I can smell the mold growing and can no longer actually sleep in my bedroom. Of course Green Mops says they aren't liable and won't refund my money. read more

Let me be honest - this is the first review I've ever left for any business, but it's such a terrible one, I feel compelled to write about it. I've never experienced such poor communication in my life. The cleaners were scheduled to arrive at 2:30. At 1:30 I received a call that they'd arrive later, closer to 3:30. My handyman was scheduled to be at my home touching up the paint from 8-1:00 - all scheduled to happen while I'm not there, since he was painting. He was kicked out of my home when the FIRST of two separate Green Mop teams arrived at 1200, 2.5 hours BEFORE they were given my permission to be in my home. Because they had scheduling problems, they left half way and came back. All the while, my poor handyman is sitting in his truck (charging me extra hours, of course) while they were in my home without my permission. To make this even worse, when Mary called me at 1:30, she didn't mention that there were people currently in my home... AND, we agreed that they'd be there a maximum of 1.5 hours, because it was already pretty clean and wouldn't take more than that. So, after I paid the second team (who also didn't tell me they were in my house earlier that day...), I got an invoice emailed to me for an extra $105. Instead of the $105 total I expected to pay that day, I wound up having to pay Green Mop $210 and my handyman an extra $100. Not to mention, that I had people I don't know in my home completely without my knowledge. Talk about not feeling safe at all in your own home... I mean, seriously, if it wasn't too hard to send me all these emails, and call me twice that day to tell me about the time changes, could you seriously not call me to tell me you had people in my house?! I'm so utterly disgusted, I'd give them a zero if I could. The sad thing is, I've recommended them to friends in the pass because of their safe, green products and their cleaners do, for the most part, do a decent job. The unfortunate thing for this company is that their management is the problem, utterly disorganized and clearly missing that common sense gene that is necessary for any business. My husband and I have since taken our biweekly business elsewhere, as have all our our colleagues. read more

Wish I could give them 0 stars. So expensive, such poor work, so much damage to my new house, so unresponsive to our repeated complaints. We hired them to clean our new house just after we moved, especially the windows. They made sure they didn't get much more than the windows done. And they left most of them open and all of them unlocked. They rearranged all of my furniture. They made gouges in my floors and window sills (they claim they were there before and that we agreed. No.), They left scuff marks on freshly painted walls. They did not clean up from washing the windows. I tried repeatedly to get management to come view the damage with no luck. All we get is a chirpy "Sorry about that! And you approved everything before the cleaners left. And we did no damage." I cannot recommend strongly enough that you not use them. read more

I first discovered The Green Mop three years ago. A colleague of mine who had been using them for some time referred them to me. At first, the cleaning was only mediocre, when finally I landed on a couple who did the best job, I requested them each time I needed a cleaning. Recently, I used them again and asked for the same couple. #1, the couple I requested never showed up, they sent two perfect strangers who had not been to my apartment despite the fact that I had asked for this in advance. #2, they did literally the WORST job, they left so much undone in my kitchen (I live in a one bedroom apartment) and did not even bother to clean the window sills of the dining room, kitchen, or bathroom. I was so furious with them that I felt I should not have been charged. They claimed that one of the two people they sent is someone I requested, they offered to have the cleaners come back to my place (which I declined), and further, they sent me emails harassing me and threatening to charge me a late fee for the poor service. They sent claimed I was a fraud, that they would report me to the police, that they would take me to civil court for all of $165. Needless to say, I will NEVER use these people, I will NEVER refer these people to anyone. Don't waste your time, money, or energy on The Green Mop. It is the biggest rip off. read more

They are expensive, but they do a hell of a job. They organized our toothbrushes, folded our bath towels, and neatly piled our mail.

They cleaned my house today for the first time and I will definitely use them again. My house is very clean and it was a wonderful thing to come home to after work. :) read more

The Green Mop crew of 2 cleaned my 2 bedroom, 2.5 bath condo for 2 hours and did a spectacular job! They worked very hard, the place was clean as new and the kitchen and baths were sparkling. I would definitely use them again. read more

I've been very pleased with service from The Green Mop. The crews are friendly and responsible, and Tony and Mia are very responsive by email with special requests or instructions. I really appreciate that Mia came to meet with me in person before any services first began, to see my place and find out any special needs. I've recommended them to friends and would do so again. read more

I've had a great experience with the Green Mop. The cleaners are timely, hard-working, and responsive to any special requests. They clean every inch of the house (they even vacuum the furniture), and they make everything look spotless. I definitely recommend them. read more

We use Green Mop only occasionally when a big holiday is approaching (Thanksgiving, Christmas, Easter etc.) and we have friends and family over. The girls always do an excellent job cleaning and they never mind to do an extra "favor" when we asked them to clean an extra spot. So far we always got a different crew but they were all very friendly and accommodating. Booking is very easy from their website. They are really green and I never saw using them any chemicals in our house. I spoke once with Christian and the owner and they answered all my questions/concerns in a very professional way. I wish every business would be this easy to deal with. I will definitely keep using them and will recommend to anybody who needs excellent cleaning service for very reasonable pricing. Thank you Green Mop! read more

These guys are pretty great. The use only organic products, which is much nicer and really helps if you or anyone in your family has allergies, asthma, etc. Also, they are always available (really, always) via email for last minute instructions or concerns. They've been cleaning our house since 2007 and do a good job - even with the addition of two dogs to the household! They're very respectful of our space and our things. While some crews seem a little better than others, I think theirs is a good service - I trust them in my home. read more

I've been using the services of The Green Mop for nearly 5 years now and I can't speak highly enough about them. I tried a number of cleaning services before them, both in the DC area and elsewhere, and they definitely stand head and shoulders above the rest. It's a pleasure to return to my meticulously cleaned home after they've paid a visit, but it's also a relief because they spend the time and attention to carefully return things to exactly where they belong. In addition, in an area like this where most of us have demanding jobs that sometimes require unexpected time of us, they have been incredibly flexible in scheduling (and sometimes rescheduling and rescheduling yet again) for me, always cheerfully and never "penalizing" me in any way. For that alone, they would probably receive a high rating from me. Add to that their incredible work ethic, their green products (a bonus because I have pets) and they're the tops in my book! read more