This store is not very accommodating, wants you to buy their boxes. I recommend the location near City Center 231 Market Pl San Ramon, CA 94583 read more

I rented a mailbox here & the older gentleman (I think his name is Fred) helped me out. I've also used them to ship a few packages & several Amazon returns with no problems. They get pretty busy at times, but I've never had to wait too long so I would say that the customer service is pretty good. Solid 4-stars for me. read more

I use this store often and always have professional, quick and helpful service. The lady with the long dark hair today helped me with grabbing the end of the packing tape ( which is a pet peeve of mine ) even to the point of getting a cut on her arm! read more

Returned an Amazon package. The lady behind the counter could use a refresher on customer service.....

Went above and beyond. Stayed after hours to complete my finger printing. Seema you are absolutely awesome !!

The person that helped us was very helpful and kind. Definitely would give this store a 5 star review.

Went in for a Livescan service, and was helped by Seema. The service was excellent and the store is clean and well organized. Will definitely return and recommend. read more

Seema was super helpful! Needed a notary, printed documents, shipping, and scanning. She helped me promptly while handling all the customers. Very friendly and impressive. Thank you! read more

Great service, and very reliable store! Seema was very helpful, she was able to help with shipping the package at the closing time!

Seema was exceptional and service was incredible! I highly recommend this location and especially Seema!

I have been to many ups locations and I always get good service but the store in danville there is a woman there who I have witnessed evertime I go in ther fir packages are notary issues if I'm in line I can't help but to witness this woman namEd Seema she is simply one of the hardest working woman also no matter the client thst she may face no matter how the attitude is of thst client and I have witnessed some tough ones there she seems to handle them professionally and patience is her vertue I am a general contractor if she was available and understood my necessarry requirements I wouled hire her for sure UPS is very lucky to have her Frank Souza//A5Star read more

The owner advised me on how to get a hold of a live person at Amazon to get a shipping issue resolved. She was kind, helpful and cared enough to help me. Thank-you! read more

NOTARY SERVICES are EXCELLENT!I called ahead and Seema immediately let me know that she even had chairs for my aging parents to sit in as we signed documents, no appointment necessary. The process was both professional and efficient. Seema and her team assisted us with kindness and even served as our added witness. Thank you Seema for running a family friendly business! read more

I had the pleasure of working with a very kind and helpful person at this location. I was upset about the loss of my father and was trying to get paperwork notarized. I walked in very frustrated on a busy Saturday morning, but I walked out greatly appreciative of the quick help and support I needed to get my notary completed. Highly recommend going there to get a notary in the future! read more

They made it very easy for me to drop off my Xfinity with very little effort. I use this store a lot. read more

Friendliest staff, very professional, and patient. Unfazed by the longs lines of Amazon returns esp on weekends, they are fast & efficient, and the lines move fast. Despite being busy with the shipping, I had to get documents notarized, and they crammed it in and was out in no time. One occasion I arrived to a long line at closing, they worked beyond closing to help their customers. Seema -- thank you for creating probably the best experience amongst the Blackhawk retail. read more

I received service at this store unheard of in this day-and-age. Got there Saturday, _after_ closing time just as the last load of packages were going out on the UPS truck. Seema and colleagues helped me package up, and sent out my shipment _with that last truck_. Saving me from another trip the following day. Amazing service. My favorite UPS store. read more

Went in store to ship some packages. Jacob one of the employees saw that I had parked in handicap and having a cast on my leg, he came out to my car and assisted me into the store with my package. Awesome service. read more

Notary service. What an awesome pleasant experience at this UPS store this afternoon. I went in today (Sunday) to have Trust documents notarized. The Notary Seema, was awesome . She was very pleasant and helpful. read more

Seema provided excellent customer service and was very pleasant. She was also very knowledgeable. attentive, and helpful as well. I would recommend her and the store too. read more

Be very wary of the UPS Store in Blackhawk. I just got ripped off, I think knowingly. Brought a fairly big box in to ship to Arizona, she told me the price would be $137 and would get there Monday. I asked about cheaper options and she said she could get it there on Wednesday for $92. Apparently I should have asked one more time but I was in a hurry so went with it. Didn't sit right though when I realized it was three day select since I know UPS to Arizona is fast using ground. Went back and she was very hesitant to give me prices but finally admitted ground would have been about $45 and get there about the same time, but too late since my package went out unless I want to recall it. She said the ground date "wasn't guaranteed" but I didn't care how long it took, I asked for the cheaper option, and it's actually faster according to their website. They should tell you the cheapest option, especially when you specifically ask. I should have been suspicious when she started high and I had to ask the first time. Take your business elsewhere! My father used to own a UPS store in the North Bay so I know some are well run and I like to support them, but that location is shady. The woman I was dealing with was the manager. Edited to say your response is not accurate. You weren't there and it doesn't accurately describe our phone conversation we had later, where you described this as a "training issue". Only the $137 and $92 options were presented to me, despite my making it clear that timing was not important and I wanted the cheapest option. I did not mention, nor did she, guaranteed delivery, declared value, or signature options, only price. The cheapest option given to me was not in fact the cheapest, and it was not mentioned until I realized my receipt said "3 day" and not ground and went back and insisted she calculate the ground rate. The least pricey option that met my needs had not been presented despite my making my needs very clear. Although I had just sent the package within a half hour, it had been picked up and the option to change my shipping selection involved recalling the package and then returning to the store another day after it was returned there to reship it, which is certainly not convenient. Edited again to add that I just had to update the delivery on the phone with UPS because it was missing the apartment number and they couldn't deliver. I had handed the woman my phone with a typed official address, including the apartment number, expanded zip code, etc., because I thought it would be easier for her than me giving it to her verbally. Guess I was wrong. Awful, awful customer service. She didn't confirm anything with me at the end of putting in all the info since she received a phone call and was multi-tasking at the end of our transaction, just handed me the receipt and waved goodbye. Ug. Do not use this UPS Store location! read more

8/29/18. Needed to drop off some USPS packages in the morning on the way to work, and USPS is unfortunately closed till 8:30am. I stop by this place since I do some misc. business with them (UPS packages, etc.). An old guy (owner?) says they don't accept USPS packages. I know it's a non revenue item, but he claims he can't scan. I understand, and it's not a problem with me. However, he insists that he doesn't accept the packages due to him being blamed for missing packages. So what do I do? Go down to the next closest UPS Store in San Ramon and drop off packages there, where they happily accept them. (BTW, USPS doesn't scan their Priority Mail packages until it arrives at a distribution center...they don't do it at the local post office, so there's no difference between dropping them off at a local UPS store vs taking it to the USPS office). This place is huge on CYA and not at all customer friendly. I will take all future businesses to other UPS Stores in the area. read more

I went in for notary services and Seema was incredibly pleasant and efficient to work with. Was in/out in 10 minutes. Great service!

I have been a 30+ year resident of Danville and have started 4 companies headquartered in this town. I have been using this store since 1997 for both business and personal mail. I also use the store for mail for family members who are living abroad volunteering with refugees as a local mailing address for the banking and healthcare mail. In March of 2022 I sold my latest company, RocketPower, to a $5B multinational. In the last couple months that company has tried to pressure me into giving them control of my mailbox at this location, which has been in my personal name since 1997, since I had some business items sent to that address. Since they have no legal or contractual claim to the box, I told them no. They have now decided to try and intimidate the employees of this store both in person and through other corporate efforts. Fortuantely, employees and management of this store understand both UPS policy and the federal laws around mail and mailboxes and have given in to the pressure from a company who should know better. This is a great example of this store knowing its business and having its local community members interests at heart. I can whole heartedly endorse this store. read more

Very friendly store associates. I showed up right at closing with multiple packages to ship and they had no hesitation to stay open past close to assist me. read more

All these good reviews are because the lady gives a card and asks people to rate on Yelp.. People feel obligated and do the reviews. The service by the lady is rude. I try to avoid this store usually. Don't believe the good ratings. Use some other store if you can.. read more

Seema is awesome. I had to file my tax returns to over 12 states and she went to great extent in explaining, showing and giving me shipping labels. Super helpful. Highly recommend read more

I have been using this location for many years and the staff are always friendly and very helpful. Seema, Jacob and Juanita, along with the other employees have always been efficient and very pleasant to work with. I highly recommend this particular UPS Store. read more

I have been coming to this store hundreds of times and always have been a positive and customer oriented experience. Today I brought 2 zappos boxes from an order. The representative scanned the first box and she said the box needs to be closed and when the second one was scanned she said, sorry you got to purchase tape to close the box. Uhmm after hundreds of packages returned and processed since I have lived here, I have never been told that or at least say, will do it this time, here is where you can see when the box needs to be sealed. With options out there of places to shipping and processing packages, sadly I wont be returning. read more

I've used this location multiple times since it is the closest mailing location to my home. But I'm tired of the poor service and the even worse customer interactions. I dont think it's out of line to expect common decency. Needed some simple notary services and instead got an arrogant, mansplaining rude lecture about the legal system with a refusal from the manager and an insistence that I needed to buy "special" forms. You CAN just say no we dont do that you know. Anyway, found another notary less than a mile away who could, without an attitude. I'll be moving all my postal business elsewhere as well. read more

I have used this location to send my daughters care packages once every month for the last 8 years. Unfortunately, I will no longer patronize this location. On 5/24/22, I sent a package and was helped by the owner. She told me the cost is $20 and I paid it , but asked why there was an increase in the cost to send UPS since I paid $14 or $16 the last few years. She said no, that's the cost for UPS. And, she never showed me the label to confirm the address like her employees. Obviously, she didn't read the address on my package because she sent it to the wrong address!! My daughter noticed the address was sent to her old address on the day it was about to be delivered. It was a major problem to have USPS reroute it. Anyone who has tried to contact the postal service for an issue knows it is almost impossible to get a human. Also, I think this location was sold recently. There was a nice elderly gentleman that use to own this location and was very helpful, knowledgeable and never made a mistake. Again, I WILL NEVER USE THIS LOCATION! There are many UPS stores close by. read more

Best service! Really appreciate the responsiveness of the staff. Highly recommend this particular location.

Speedy service, even when there are several people in line. I really appreciate staff going above and beyond. And Jacob did just that. When he saw me balancing two packages while opening the entrance door, he came and helped by taking the packages from me. I didn't expect it, but definitely appreciate it! read more

So convenient, very courteous and always super helpful in dealing with issues. Nice having them so close too.

Usually very fast and helpful. Jaxon helped me today and he was extremely helpful and provided great customer service!

Came here with my Amazon returns (kept them organized, of course), and Seema was so friendly and sweet. We had nice chat. Store is clean and neat and in a great location. Oh and they're open on Sundays, even better! read more

Went into this store tonight and people, including an employee with his mask under his noshe, not wearing masks. I ask the manager why he doesn't enforce this for the safety of us all. They shouldn't service customers without masks. He said the mask mandate was lifted three weeks ago in Contra Costa County. Not true! He was very rude. The silver-haired guy is always rude but he was terrible tonight and stupid! Never going into any UPS store again after this. read more

They are open on sundays! Need I say more. Absolutely love the quick and easy service there.

They have courteous and knowledgeable staff at this UPS Store in Crow Canyon Road, Danville. Seema was thorough and patient in assisting with our notary service requirements even as the store was near closing time. Greatly appreciate the professionalism. read more

They're open on SUNDAYS!!! I come here almost every week to drop packages off. Great people!!!