Kai and the manager ( I cannot remember how to spell her name) but they are AWESOME!!! Every time I go in there they are so helpful and friendly. Kai helped me get a chair out of my car and then package it up. Not sure how it fit in the box before because it was challenging getting it in. Kai was able to help in taking off a piece so it would fit. He went over and above to help me. Thank you store #0400 Valerie read more

i came here to return a package and they told me that i had to print out my own label on their computer. fine, no big deal. but then they tell me that because i used their computer, for less than five minutes, they had to charge me for the entire hour. i know $2 isn't much, but it feels so scammy i wanted to post a beware for everyone else read more

It was my first time sending a package at ups. James helped me out with patience and answered all my questions thoroughly. I had a great experience! read more

The UPS associate Apoorva was really helpful and incredibly kind throughout the packing and shipping process. I cannot believe how super-fast and super efficient she is at her work! A total five star service! Overall, we had an extremely pleasant experience and would totally recommend this store and Apoorva! Thank you for all your hard-work during these unprecedented and difficult times. Anusha read more

I went here the other day and Paola helped me. She was really helpful and answered my questions. I got done way quicker than I thought I would! Thank you! read more

Great service by the young men here today. They helped me with every step of the process in mailing my package. That made it easy.

I never thought I'd rate a ups store but I can't say how happy I was to go to this store. I popped in first thing in the morning & was greeted by a pleasant guy. I wish I remembered his name bc he was the most helpful person & so incredibly nice. I normally do put off shipping things bc it's a hassle & just plain annoying but going into this store the guy made my dad and I didn't even end up shipping anything! It's rare for me to not do something I came to do & leave happy but they managed to do it. Thank you for hiring great workers that treat customers well! read more

Consistently we recieve excellent customer service at this location for 20 years and the line moves quickly. JULYAN provided top notch service 9/20/2023 read more

I had a great experience with Malcolm today. He went above and beyond to help me fit a table in a box to return to Amazon. This store is always great, but Malcolm's customer service was exceptional. read more

Derrick is superb customer service is off the chart

This UPS Store has the best manager, Apoorna, who has been super helpful and patient with me during two incidents. She has a great staff, as well, who are friendly and just as helpful. Apoorna helped me earlier this summer, when UPS lost a pcakage I sent to Boston. The UPS phone and online customer service teams were poor; providing very incomplete information, after repeated contacts. Finally, after 6 weeks of lost time, they said I had to follow up with the UPS Store from where the package was shipped. Apoorna assisted me and I received my refund in about a week! Today, Apoorna helped me with an Amazon return that was a little more confusing than the usual Amazon return. She guided me through the process with patience and aplomb. Thanks Apoorna! :) read more

Wow Derrick was so nice and helpful and patient. I appreciated his help a lot. Will go back

Derrick is always friendly, helpful, knowledgeable and professional. Excellent customer service!

Terrible for printing. The computer took 3 minutes just to load google chrome, and then kept taking forever to load email and then documents. All the while it charges you, and the staff wasn't very nice either. Wouldn't recommend coming here to print. read more

The UPS Store - Printing Services Near Me - San Diego, California

Lazy ass workers. Called to get a quote and they put me on hold for 20mins, if you're too lazy to give me a quote for a shipment just say it. Told me to call back in 10 mins and still put me on a longer hold read more

Today, I visited the UPS store to print my document, which has over 100 pages. I asked the staff, Stephanie how to do it, and she kindly helped me. First, I couldn't explain to her what I need correctly because my English is poor, and the pages were misprinted, but she didn't charged me. After some trials, finally I could print all pages, and she even gave me a hard envelope to store the pile of paper. It didn't take long and it was very cheap! I offered Stephanie a tip, but she said to me "Keep it for your baby"! I feel she really went above and beyond in helping me with my printing! I really love this shop and will use it again. read more

Everyone at this store is so friendly and efficient. I had to ship out something large and Gordon helped me pack it and had it ready in 2 min, best customer service! I'll keep driving to this location :) read more

Friendly and quick service, reasonable prices. Line can be long sometimes with college kids sending packages but moves somewhat quickly because they're super efficient. I've never been overcharged here. read more

Paola was delightful. She was very prompt with my needs and was very funny as well. This is the location near my work so I'd not usually come here but she made my whole day. read more

Kai is the best and his coworker there too today....Went above and beyond customer service Stay awesome!!

Always super helpful and quick! I do a lot of returns to amazon and have never had an issue.

I came here to get 10 pages of important docs printed, in color and faxed. The lady worker was super nice, she let me use the computer to log into my email and print my stuff. She didn't charge me for the messed up wrong size prints. Reasonable printing prices. I think fax was a dollar a page if I recall correctly. She gave me proof of fax sent too. Thank you. Come here for your printing needs. read more

I've had my mail box here for years and have never had a problem. I haven't used the store for shipping or most other services, though, so I can't really comment on those. The service here is OUTSTANDING!!!!!!!! They've had quite a few staffing changes, but almost everyone has been great (and usually the less than stellar staff doesn't stick around for more than a couple of weeks). The "regular" staff is friendly and helpful. They seem to get to know all their regular customers really well. -Reggie is always nice and welcoming. He is very professional and makes sure everything is right. -Jorge is friendly and a lot of fun to chat with. He even gets my mail as soon as I walk in! -it can get quite busy, but the staff really hustles to try and get you in and out as fast as possible -good location in la jolla colony near utc mall right next to vons -always clean and well stocked -pretty convenient hours, but you can access your box after hours too -lots of parking, usually easy to find, but even if you need to park far away they will help you carry your packages to your car -good supply of shipping and packaging materials to purchase -computer stations to use the internet/printing for a small fee -photocopy machines which the staff is more than willing to help you use -notary services at all business times -i believe they have livescan now too -good background music -reasonable box prices -"real" street address (not a PO Box) so you can receive all packages -send you an email each time you get a package -called me to tell me I received a Birthday flower delivery and held it for me (even put a Birthday card in my mailbox the next day!) -warning: the USPS stamps cost more here than at a regular store read more

The UPS Store - had a bunch of these notepads with a coupon sitting near the entrance! UPS store, regents road, la jolla colony, san diego, ca - Printing Services Near Me - San Diego, California

Lots of good reviews of this store... sorry to say my experience was unfavorable. I arrived around 2pm on 4/14. All I wanted to do was mail 5 letter sized envelopes to the IRS containing tax payments. I needed them post-marked no later than 4/16. The UPS store simply could not get this done at all. The lady working the counter had no idea what I was trying to do or why. Never mind the store and parking lot was jammed with people trying to do exactly what I was doing (pre-tax day). The lady appealed to two other co-workers who stated I should just go to the US Post Office (1 mile away). I pleaded with them to find someone who could handle this seeming simple/basic tasks, but alas they could not. So I left unsatisfied and convinced that the UPS Store serves no useful purpose. I went to the US Post Office, waited in a 30 min line to be attended by a Gov. worker who rapidly and easily took care of my task. I do not understand why the UPS Store is even in business. read more

I've only used this store to make copies. If you get a Student Dollar Stretcher from UCSD campus whenever they are passing them out, you can get B/W copies for 4 cents each sheet. Super cheap price. Great gadgets. The employees are very helpful too. read more

I've only used this location for dropping off packages and the workers here have always been very helpful. The location has mailbox service, shipping services, sells packaging material and more. I was greeted as soon as I walked and helped immediately. I've only been in line once and not for more than a minute. Workers are fast, efficient and definitely look busy every time I've been here... I hate walking into a place where you don't get noticed especially if there's not a lot of people around and I don't like to linger and pretend I'm looking at stuff waiting for a worker to approach me... definitely not the feeling here! The place is tidy and organized and conveniently located in the shopping center near Vons. Only downside is that parking here is horrible, so it's the only downside of patronizing any of the stores in this shopping mall. read more

This rating is based on the limited number of times I've come here (but ALWAYS over any other shipping store, i.e., USPS, FedEx, etc.). Each time I come to drop off a package, I'm in and out in under 5 minutes. The lines have always been short because of the fast customer service, and the staff is always friendly and helpful. These past 3 times I've come to return books (rented books for school, or selling them), I've come prepared with my box and the shipping slip, however the box was still un-taped, or missing something .. it doesn't matter. They took my package, printed out a receipt, and I was on my way. The 3rd place time - 1 min and 30 seconds, the 2nd time - 30 seconds, TODAY I was in and out in under 15 seconds. WHAT?! I'll update my review once I come here more, or for other jobs (printing, copying, a box, etc.). However, like I said, I've only been here a handful of times so I'm not ready to impart my rare 5 star rating .. yet .. till next time, UPS Store! read more

Ive been here a couple of times and my most recent visit was about returning ATT modem through UPS. The staff member always greet and are there for assistance. It was a matter of a few minutes and I was on my way out with all necessary details told to me by the staff member. It looks pretty small from outside and inside but a lot is done here from copying, scanning to shipping and notary service. Good to have this store in the neighborhood. read more

Paola was amazing and provided extraordinary customer service. She was very knowledgeable and made getting a mailbox so easy. I have gone to this store many times and have always been taken care of. The wait is never long. read more

After years of living nearby and having a box here, I couldn't help but be connected to the nice, helpful people at The UPS Store on Regents Road. This store can get busy, but the staff is always friendly and patient. So, so many times they have gone out of their way to help me with printing, faxing, mailing packages at the last minute and getting things notarized. The cheerful crew of Abdi, Sherri, Susana, Stephanie, and Erika are ready to make your day happier and easier. read more

Completely botched our delivery. The store created a label for USPS Priority Mail on a Thursday with expected delivery of Saturday. The letter was not even in USPS possession until over 24 hours later and delivered on Wednesday - four days late. They tried to blame USPS but not buying it - if the hand-off to USPS occurred in a timely fashion, all would have been well - never had any issues with USPS Priority when dropping off at USPS facility - will never use this UPS office again. read more

Met Israeli woman who enjoyed speaking Hebrew with me. She said SicIly has the best tomatoes

What a great team that works there! I had EXCELLENT service from the manager, Susana, and office co-worker, Abdi. Both were very knowledgeable. Susana provided my needed notary request, scanned, emailed ...all done seamlessly and expertly. I will certainly continue to go there for exceptional service (and really good humor ) ....fun time while taking care of important business. read more

The UPS Store on Regents Road represents best in class customer service! Both Jesus and Abdi went out of their way to help me print, pack and ship over 30 packages. All while staying open after hours (closing time) to make sure I was taken care of the first time around! Jesus was very thorough in filling in all of the shipping information and helped cross-check addresses for accuracy. The entire crew at this UPS Store are polite, funny, and definitely have fun while they work. I cannot say enough great things about these guys! I will be returning to this UPS Store location for all of my small business needs. THANK YOU Jesus and Abdi!! read more

The UPS Store - Printing Services Near Me - San Diego, California

Honestly the best UPS store in San Diego and easily beats the FedEx on La Jolla Village Drive. I've been here at least 50 times and each time they seem to do better than the last. This time Susana the manager took care of me and I realized I forgot my envelope. She offered to let me buy one, which I knew was not what I would do, partly cuz I'm cheap and because it's a waste of the envelope i had at home. She slid the item into a spare she had and saved me the trouble of driving home. Now I have a spare envelope (uff) but more importantly I got great service and thats why I keep coming back here. read more

Very happy with the UPS store. I had a somewhat complicated repair return item where I was given a code from Samsung to take to the UPS store. They were able to figure it out. Polite, professional, prompt - thanks! read more

My coworker and I had 29 boxes to ship to our employees and the staff at this UPS Store were so quick and helpful!! They did a great job making sure everything was packed correctly and helping us out with so many shipments. Everyone was super friendly- GREAT experience! read more

A young man helped me when I dropped off a package today. The package was ripped and I had to ship it back. I was trying to tape it together but he said "I'll take care of it". Small gesture but it was so kind. Thank you for your great service! read more

I've never been to an UPS with such great customer service! I was trying to tape my box up in scotch tape, out of desperation, and one of the workers came up to me and helped me out! He told me they'd take care of everything and indeed they did. While waiting for my receipt, I saw other customers come in and leave with a smile. If all the UPS stores were like this, the world would be a better place. read more

Derrick was very helpful. He was polite and his customer service was a 10 out of 10! I will be using this location every chance I get!