Terrible terrible. Not only was the store owner cranky and rude, he turned my packages away! Said he was too full to take my packages to ship. I've never heard of that before, and he didn't seem too packed either. Just terrible. read more

Awful customer service! Gabby answered my call asking about fax prices, then when I jokingly told her that I could go buy a machine for that, she smarts back "well why don't you go do that then". Their past customer service has been like being served by zombies who just took a bong hit, way under how other UPS stores operate, so this tipped me over the edge...I will NEVER be back. read more

I am only giving one star, because I have to. NO STARS!!! I would never EVER go to this store! I called the store for one of my customers and the man who answered the phone was so RUDE and hung up on me! I can not believe that this store even has any customers left with the way I was treated! Dear UPS Store owner, here is some advice..... "People will forget..... the things you said, the things you did, But they will always remember the way you made them feel..." ~Maya Angelou read more

As others have stated, this store is the worst UPS store I've ever been to. Owner will not provide a drop off receipt because "he doesn't make any money off it" and there's no need for a receipt since I have a prepaid shipping label. He then goes off by saying that a receipt is useless because he's not liable for any missing packages. Really!?!? You want me to drop off a $2,000 camera that I'm returning to Amazon in your store without a receipt confirming that I actually sent the item back. No thanks. I've made a formal complaint to UPS Customer Relations. UPS confirms that a receipt is required and there is no policy or business decision that states otherwise. Anyone else who has received sub par treatment from this business owner, please contact the following numbers and voice your opinions: 858-455-8885 and 858-623-1786. Stay away people! It's not worth it. I live close to the store but I don't mind driving a bit further to the UPS store on Bancroft instead of dealing with this idiot who doesn't care about customer relations. read more

The guy running the store here was very unhelpful. He turned me away first thing in the morning because I had too many boxes for his empty store. When I asked why I was being turned away with UPS labels on my boxes from a UPS Store, he complained saying that is what they make me put on the front of the door. Not sure what type of business you're looking to be in but maybe this isn't it. So, as not to just complain, I did call UPS and they said there is no corporate policy for turning people away and in fact stores do make money on each drop off. read more

I will never go back here again!!! I used to come here years ago when it was Mail Boxes Etc. and loved it. However, recently I had some copies made here and the sign clearly stated that the price was less for more than 100 copies. I had 150 copies made and the man (I believe the owner) charged me the price for less than 100. When I pointed the discrepancy out to him and reminded him of the sign, he snapped at me and said, "I can't do anything about that! The computer charges it and I can't change it"! I was so taken aback by his attitude and rudeness, I just left. He is the owner, for crying out loud! Of course he could change it! This was NOT good customer service and I will take my business to Postal Annex in the Ygnacio Shopping Center or the UPS in Countrywood where they always treat their customers with respect! read more

I've been going here for at least the last five years to mail packages, send in returned merchandise, have used the notary service, and today I used their shredding service to destroy personal documents. I have never had a bad experience here and have been helped by the young woman, the owner and another employee - all pleasant, professional and timely. They recently remodeled the store and it's clean and modern. Plus, they offer a humorous selection of greeting cards. read more

Came in for the notary. The clerk kept disappearing in the back room every 30 seconds and working on the computer. The transaction went too long and we had to correct mistakes because he was not paying attention. Will try to stay away from this location. read more

I send packages out at least twice a months , I was very happy initially with the new ownership and employees. However, the old employees recently left and the owners are not there any longer most of the time. As a result, the service is circling the drain. I work 8-5, and today I had a large package to drop off after work. The store is open till six. There was no parking by the store when I got there , but I was able to park a little farther away. By the time I carried my large package to the door it was already six o'clock and the door was locked. I saw the employee there through the glass door who was typing stuff up on her computer . I waited patiently for a few minutes hoping she would understand that my package is heavy and unlock the door, so I could do a drop off. She obviously saw me standing there but didn't bother to get up. She knew me because I just spent $ 70 yesterday sending out packages, and we had a small talk, but she obviously didn't care. I knocked , after that she gestured me that they are close, and I had to leave with my oversized heavy package. This demonstrates total lack of customer service and consideration. From now on , I am taking my buisiness to postal Amex , they are open till 6:30 and would not disrespect a customer . It's ok that they are two blocks farther away, it's going to be totally worth it. read more

Excellent service - prompt , efficient , helpful and friendly . Always good service here ..

Just awful customer service he deserves the gold medal for the worst service provided by a human

I will never give my business here again. Never in my life have I met a person who was so unbelievably rude and lacked any sort of customer service skills. It's like he wants you to leave when you walk in. I was ignored for about the first 5-10 minutes while he's busy doing something, didn't bother to let me know he'll help me when he's done. When he finally got to me he acted as if I was completely bothering him to ship my AT&T equipment back with the return label. I won't be back. read more

Had to send a letter with proof of mailing, so I went to the UpS store to send it certified. The guy working at 3:45 on Thursday, April 22nd was a complete jerk. He told me he refused to postmark with today's date because the mail had already gone out. I said I didn't care what date it was marked, I just needed it to have a date and proof it was sent. He advised me he couldn't do it and I needed to go over to the post office. After going back and forth for a few minutes I made it clear I did not need it marked with today's date, and he finally agreed to stamp it with tomorrow's date. What an unpleasant experience. Then he charged me $8.69 to send the letter, and I already had a stamp on it! If you can avoid going to this location, do it! The location near Safeway on Bancroft is much friendlier. read more

As a mommy of two little ones (a sleeping 2 month old and a two year old) I called and asked if it would be possible for the worker to meet me by the door- I was parked in the front row and wanted to drop my prepaid package off. The man on the phone acted like I was a huge inconvenience. When I met him there was no one else in the store. Talk about bad customer service. Help a mom out Mr. read more

I'm amazed UPS would want to be affiliated with a location with such poor customer service. I recently went in to drop off a package with a prepaid amazon label. I requested a receipt as I have done before at other UPS stores in the past. The guy sitting in back looked up and told me he didn't do that. I explained that I knew this was within the realm of possibility, given every other UPS store does this routinely. He informed me that he didn't make enough on those packages and didn't want to accept liability. What?! I wish I was exaggerating, but sadly I'm not. Has anyone ever heard of a shipping company that didn't accept liability for packages they are shipping? Ridiculous. i'll never come here again. read more

When I'm in the Walnut Creek area, there are 2 UPS stores that I use that's convenient as far as location. I sell stuff online and drop packages mostly everyday. This specific store is probably the worst service provider ever for UPS. One of the older guys who seem to be either the manager or the owner is always giving me an attitude every time I ask for a receipt for dropped off packages. Always telling me it doesn't mean anything and that they are not responsible for it if it gets lost. Says it with attitude too like i'm trying to ruin his day. The first time I went there with shipping labels on my packages already, he asked me to just lay them down the floor and/or the counter and walked to the back of the store. Yeah..absolutely, I'm just going to leave all these expensive stuff on the floor where anyone can walk by and grab them. Packages can get lost and without a receipt, you don't have anything to prove you shipped the item if it never got scanned and entered the UPS system. Hello??? read more

New Owner of this business is a welcome change and is competent, patient, efficient and extremely helpful (unlike his predecessor). Both of my recent transactions were exemplary! read more

I just wasn't really pleased with the service at this particular store. I also feel like the some of the products they sell are overpriced. I do like their notary service. I'd suggest that their customer service improve as great customer service always make for loyal customers. read more

Zero stars if I could. Double charged me for my order and then didn't know how to refund. Couldn't ask anyone to help and said "come back tomorrow" to get it refunded back on my card. I don't live in the area, so I am out the money they double charged me. read more

I'm totally confused about the negative reviews for this place. I'm in here quite a bit and the owner is so nice and kind! The staff has helped carry things when I've been shorthanded, they've packaged up and taped my boxes for me, and though there seems to be a bit of turnover (not surprising) the people who work here are pleasant and helpful. I don't know what other people are expecting out of a UPS store, but this one is enough for me. read more

Walked in at 5:55 PM and asked if I could possibly get two signatures notarized? (I had raced home and stopped at a store closer to home, only to be told glumly by the idle clerk "no notary service after 5:30"). At UPS, I got service with a smile! Fingerprinted, ID'ed and signed, out in 6 minutes. Thanks UPS!!! read more

I went here to get a passport picture on a weekend and the service was excellent. There was one person in front of me in line so I told the guy that I was going next door to place an order for my bagel and that I would be back. When I came back, someone walked in front of me, but the UPS man helped me first after explaining that I had already started the transaction with him and that I would be quick, which I appreciated! I'm unsure why there are so many negative reviews, when I had nothing but a helpful and positive experience. read more

I have had a box here for almost 2 years. I receive several packages a month, and mail out one or two per month. Although the staff is no nonsense, everything is dependable and reliable. The owner is busy constantly, so get used to it. Most of the people who have reviewed this place complain that the staff does not have time to kiss their ass and provide services not intended by a regular UPS Store. So they complain that prepaid labels make them no money? Call UPS and let them know that this policy hurts local stores. Don't complain because the staff is honest: they will still process and mail it for you. Don't expect free tape, and make sure your receipt reflects what you actually think you ordered -- this is common business sense. So stay away if you are an infant who needs your butt wiped, but if you want consistent service that is reliable and predictable, use this store. read more

I've been a customer here for the last three years and have had nothing but good experiences. Whether it is picking up a package,sending one out, getting something notarized, etc the owner has been nothing but professional. read more

Could not be happier!!!! We had this location box up some family heirlooms that we sent from CA to TX. Pat was very helpful, super professional, and could not have been better. ALL of our items, including a full set of china for 10 arrived well packed, and not a single broken item. Total lifesaver. read more

Negative stars. Single worst customer experience of my life. Was completely ignored as the only customer in store while gentleman had his family and attorney gathered around the register signing legal papers and apparently creating a family trust. Two more customers entered , one was addressed and told to leave his package, the other turned away because "we prefer to do things we get paid for". I then spoke up and asked for service and was told he didn't have time for me because I was doing an AT&T inverse return. He then went back to his personal business. What a joke of a business. read more

Terrible customer service. I dropped by today and asked if i could drop off a small prepaid package for usps to pick up. He very rudely told me no. It wasn't the fact that he wouldn't allow me to do it that upset me but the way he talked to me. Beyond rude. I usually mail my Christmas packages out of here but will never go in again. read more

DON'T GO TO THIS UPS STORE!!! I went to this UPS store to drop off a pre-paid package, and was met by a pretty ugly and RUDE counter person. He was in his 50's and I think he might of been the owner or manager. When I tried to drop off the package, he "growled" and rudely told me to leave it at the counter . I asked him for a drop-off receipt (which the other UPS stores give) but he snapped at me and said that receipts weren't given and I can go to another UPS store if I want receipts. Just an angry man....He was probably mad that the label was already pre-paid, so he wasn't making any money from the transaction. read more

I have been dying to write a review of this UPS Store and its owner, Pat (the guy so many reviewers have referred to) for many years now. However, I wanted to wait until I moved out of the area as he presents as a bit "unstable". I was a box holder and a customer for over three years. I checked my mail daily so that has me at roughly 1000 encounters at this place. And let me tell you...it ain't pretty. First, Pat is a first class, A+, #1, cream of the crop horses behind. A real "Richard", if you catch my drift?!?! I'm also pretty sure he's an alcoholic. Anyhow, I had, on countless occasions observed him yell at and accost customers. One day, I walked in and observed that he had a black eye and I wasn't surprised to overhear him explain that he had been attacked. He blamed it on unsavory types "from Concord"; his words. (If you know the location, this is hilarious because two feet away...IT'S CONCORD!!) I personally had two negative interactions with him. The first came after my mother died. My stepfather had shipped a few of her things to me. In my grief, I was not as on top of going to check my mail. Well, when I did, Pat got in my face (literally in my face) and let me have it about how dare I leave a bunch of packages in his store and not pick them up, how he was going to charge me a storage fee, how when I signed up for the box, I said I would pick up boxes...blah, blah, blah. Seriously, my mom had just died. Have a heart. The second time I was 9 months pregnant and I had two large packages. When I went to pick them up I asked for help with the packages out to my car. For some reason, this didn't sit well with him. Lots of huffing, mumbling and heavy sighing while helping me out to my car. I was very pregnant. I needed help. He said to me, "can't your husband or someone else help you with this?". Why yes, Pat I am married and my husband could help me, BUT IT'S YOUR FREAKING JOB TO HELP PEOPLE WITH THEIR PACKAGES!!!! I honestly don't understand why this guy has a job HELPING PEOPLE. He is the rudest, most mean spirited person I have ever encountered in my life. I think he might be dead inside and now he's trying to kill his shell with alcohol. Very sad. Hey, Pat-HAVE ANOTHER DRINK WHY DON'T YOU?!?! read more

Zero/Negative stars. The doors bell chimed as I walked in. Owner/manager on the phone talking to someone for help about claim or complaint from someone. The bell was loud enough to be heard but I received no acknowledgement from the man on the phone. I walked around a bit to make my presence known-he still had his back turned toward me. After 8 minutes of waiting (friend with car running outside) I asked if I could get help. He looked up brushed the back of his hand toward me in the air as if to "shoo me away" and turned his back towards me again while taking on the phone. No verbal acknowledgement of "I will be with you". It was clearly "YOU ARE DISTURBING ME AND GET OUT OF MY STORE". At Least that was how it looked and felt to me. I am still hurt by this guy's reaction. I suspect this man is the owner so I don't expect to ever return. Especially since Postal Annex is right on Oak Grove/Treat and another UPS store is on Bancroft/Treat. I rarely if ever post a complaint review but I just can't get past this one. No one should be treated this way from a worker let alone an owner/manager. I guess he doesn't need the business. read more

Came in to ship a box and the man Pat proceeded to help someone else and then helped another person. Unprofessional and won't ever come back. Go to a different store. UPS should be ashamed that they'd let someone use their branding and tarnish their reputation. read more

My 4th time dropping off at this store, hopefully my last. I believe corporate may have talked to the owner, because he did give me a receipt after I insisted, along with a lecture about how all the information on the Amazon return label "goes into your computer" when you print it. He wants people to just leave packages on the counter for him to scan at his leisure, or maybe not at all, since he seems to have trouble with machines. I don't feel confident to leave it at his discretion, given that he seems to lurk around in the back with packages piled up on the counter, it seems slightly risky. Getting him to perform this same service that all other UPS stores do without even asking is like pulling teeth. He is surly every time I've used this store, and really seems to resent dealing with customers in his own business. Judging from the state of his gin blossoms, alcohol may be a factor, as an earlier reviewer has suggested. My advice is not to engage, and don't give him money. Countrywood is close by, & if they're not open, the hipster UPS in Pleasant Hill is open 'til 7pm, & they're pretty nice. And for you 5 star reviewers who question all the other consistent reviews here, I'm always polite & pleasant with people in the service industry, as I've worked in retail/restaurant before myself. This place has problems. read more

AMAZING SERVICE! My father called me on a Friday afternoon from the SF airport. He was on his way to Cape Town, South Africa and did not have enough medicine to last his entire trip. This UPS store was very helpful over the phone to tell me what I would need to bring so that medicine would clear customs. I got to the store at 4. They got the medicine packaged, took care of all the paperwork. I paid for delivery in South Africa on Wednesday. My father had his medicine in 60 hours (Monday afternoon in Cape Town). THANK YOU! I am going out of my way to go to this UPS store again. read more

This is the worst UPS store I've been to, and it's not a hyperbole statement. The owner/rep was sitting in the office when I entered the store and completely ignored me even though he knew I was standing there (the door rings when customers enter). When he finally got around to crawling out of the office, I told him I needed a shipping label printed, and he told me they don't do that at this location and turned me away to get it done at some other location they have a "We Print" sign at the front of the store. The service and attitude was so ridiculous, I felt compelled to write this review immediately when I got into my car. read more

Went to this UPS Store today and the guy (who I am assuming is the owner/manager) sucks! As others mentioned on here, I went to drop off a package with an Amazon pre-paid label and he complained that he "didn't make any money off of this type of label". When I asked for a receipt, he said, "we don't do that here. If you have your tracking number, you should be fine". I've always received a receipt when I've visited any other UPS store!!! This guy is a jerk! Will definitely not be going back here - crappy service. If you like crappy service - this is the place. Unhelpful behavior guaranteed! read more

This is by far the Worst customer service I have Ever received in my life! I am even taking the time to write a letter to corporate regarding the service I received from this so called "owner" named Patrick. I needed to get a passport picture done today and unfortunately my eyes were looking up instead of directly to the camera. I asked nicely if I could retake the picture one more time, and the owner gave me so much attitude and told me it will never look right and if I wanted another one he will charge me again. I told him that I was not satisfied with the picture and it was not right for him to charge me again when I just wanted one more picture of me looking straight. With a grunt he took another one. I went to the post office to renew my passport with his pictures and the post office said they couldn't accept my picture because the background needed to be white and it was the wrong size. It needed to be 2x2 and the pictures were Not that size. So I had to pay again and retake the pictures there in the post office. I went back to the UPS store so I could get my money back since I was not able to use them, and as soon as I walked into the store the manager said, "Not you again, what do you want now" I was shocked to be received in that manner! I started to explain to the owner Patrick what happened at the post office and he cut me off and said "Theres nothing I can do about it, Im not giving you your money back" and was raising his voice saying "I never had this problem before" I brought the picture from the post office and his pictures that he took to show him the difference and yet he was still stating that theres nothing wrong with the pictures he took and told me to leave his store and never come back again. Again tried to explain to him in a calm manner and he told me "You know what take your dam money", he opened his cash register and threw the money on the counter. I was speechless by his attitude that I didn't know what to say. I was thinking you can't reason with stupid so its better to not say anything at all because it won't go anywhere. By looking at the reviews it shows that Im not the only one, and by writing the letter to corporate I hope something can be done. This "owner" Patrick should not represent the UPS franchise! read more

This is my first review on yelp. The individual who helped me (an older gentleman) charged me $4 to tape three small packages. His reasoning was that UPS did not pay him to provide the tape. I was shocked because I could have bought a small tape from him for $3.95 which I could've used for probably 10 small packages. When I told him " you are charging me $4 for this?" he said "this as well as the fact that I'm doing the job for you". Nice Service! read more

I just followed up on my complaint on this store with UPS corporate - they said my package had been found, and their records indicated that the owner had called me to let me know that he found the package - he has not called or made any effort to follow up with me, after screaming at me the last time I was in the store, blaming me for losing the package. The least he could have done was call to let me know he found my package and apologize for his totally inappropriate behavior, but he did not even do this. AVOID THIS STORE read more

I really don't understand all the bad reviews regarding the owner. While I was in the marines across the country he had a dozen items sent to me with no problem and was very nice to my mom. I went in yesterday to send a package to Germany and he was very respectful and helpful. I think where the problem is is the customers. People who came in after me were actually quite rude, which can wear on anyone after awhile. Give the guy a chance, go in with a good attitude, and you'll be fine. read more

The guy that said the owner isn't rude doesn't know what he's talking about. Of course he wasn't rude to a customer he made a ton of money off of. My husband dropped off a package and the guy was really rude to him and refused to take the package because the postage was prepaid. This guy won't help you if he can't make any money. Don't go to this franchise if you have to return anything, or if you're looking for reasonably priced services. read more