Horrible customer service. We were there for 3 minutes and I have never been so offended by a salesperson in my life.

I stopped by the store (at 4:20 on a Saturday) while shopping for flooring for our new home. The door was open so I assumed they're open and started looking around. A few minutes later an employee's head peeks out from behind the desk, and she barks at me telling me they're closed, acting as if I'm trespassing. I asked to take a quick peek to get a sense of their selection. And she rudely told me to leave. This is no way to treat a customer, close your door and update your signage if you don't want anyone coming in. read more

Tile Direct - Would you assume they're open? - Building Supplies Near Me - San Marcos, California

Could not believe how rude and lacking of customer service. We walked in, and no one bothered to greet us or ask if we needed any assistance. We shopped and found a few items and waited for a long while to get the attention of the lady behind the counter. She was on the phone, then doing something else, and never looked up to even say "I'll be right with you!" When we finally had her attention, she wrote down a few things and said "I'll send a quote in a few days." A few days? It's tile! Couldn't this be done the same day, or on the spot like at all the other tile retailers? It took them 4 days to email the response. When we came back to drop off the tiles, there was a different sales person, but with the same attitude. We waited and waited, and then finally just returned the samples to the big table. They couldn't be bothered with us. What a shame. Tile is tile. You can get the same tile at a big box store, a boutique retailer, or a strip mall. But customer service is not something to skip in this type of business. Shame on the management for not encouraging their employees to provide better service. It's not that difficult, really. read more

The Manager is not only extremely helpful but has a incredible sense of style coupled with phenomenal knowledge

Customer Service is awful. Went there on 4/19 at 2pm, sales lady was on the phone with a customer and another customer was in the store. Once she got off the phone, she helped the customer that was there already. We kept looking through the products while waiting our turn. Another family walked in. And of course the sales lady offered her assistance to them. Sounds about white! And by the other reviews, seems like this is a normal thing. read more

**I'm editing this original 1 star review to 3** I revised this review from 1 star to 3 based on our pick up experience. My original opinion of - if you don't know what you're doing, don't go here, stands. BUT... We got our delivery today. A few boxes of tile were broken! Carlos at the shop was SUPER helpful and made everything right immediately. How one rectifies a problem shines, and Carlos shined. Maybe go through the week if you need extra help? ** Original review below. ** If you know what you're doing & shopping for, maybe Tile Direct is the answer for you. If you have no clue - Tile Direct is not your answer. We were part of the "no clue" club. The Great - The tile is nicely displayed and great lighting The Good - There is a nice large selection The Bad - We had to keep asking the sales rep questions to keep her from walking away from us. (It looked like she was just putting displays back up - not handling some urgent matter) The Ugly - When it was clear we had no clue what we were doing, the rep didn't offer to give us a little extra help / knowledge. When we ordered tile for the floor - she didn't tell us why that specific tile wasn't maybe a great idea. She gave zero help to 2 OBVIOUS novices. We ended up buying tile only to be told by the person doing the installation that the style we bought would not work. When going to a specialty store - one would expect you'd get some extra help / knowledge. When going to a specialty store - you expect that you are going to the pros. Tile Direct might be pros in the field, but they aren't interested in setting their customers up for success. read more

If you have questions, are still deciding on things, or need design assistance STAY FAR FROM HERE. they very clearly only care about the customer they can close the deal with that day. Went in looking at tile, we're in the beginning stages of designing so we weren't there to place an order - but surely not a throw away customer, though we were treated as such. Being inside for 40 minutes not once did the associate greet us, ask how we were doing, or offer to help despite us pulling tiles left and right, working on our design. When she finally did choose to acknowledge us, she did not offer any further attention beyond saying hello, then promptly going back to ignoring us. When I asked for VERY basic details about the tiles we'd narrowed down to, she brushed me off, gave no information (I was asking for brand/company, color name, and price) and literally turned away mid sentence to talk to someone else. Absolutely appalled by this behavior, lack of respect, and incredibly disappointed by such a negative customer experience. read more

I waited 20 years to have the resources to remodel my house. With a very tight budget and a very small bathroom I came to the nice folks at tile direct to pick out tile. I am so overjoyed with the help I got and the price point I was given. This floor tile was two dollars a square foot more at another "discount" tile store. I couldn't be more satisfied and will absolutely use tile direct for the next project coming at the end of summer. We even came to pick out tile with our two-year-old granddaughter in tow but patien and creativity was the order of the day! read more

They have a very large selection of tiles for floor , backsplash , bathrooms and many more ! Good customer service as well ! Everything I liked though was expensive. Best to have your contractor help if you have one . I will go back here to shop in the future . read more

Tile Direct - Entrance from parking lot - Building Supplies Near Me - San Marcos, California

See all

The store has such a variety you can always find something to pull a great design together!

I was so happy yo find Erin at Tile Direct. We are doing a huge remodel and I was having trouble finding fun unique tile that was still affordable. They had a good selection and were helpful in putting things together. My order took longer than it was supposed to with all the Covid shipping delays. But Erin was great at communicating with me so I knew what was going on, we will definitely use them for the next bathroom project :)) read more

Tile Direct - Backsplash - Building Supplies Near Me - San Marcos, California

Great personal assistance! Erin is wonderful! There is a huge selection to choose from.

We found the perfect ledger and porcelain for our fireplace here. Much higher quality than Lowe's or Home Depot, and not much more expensive. Erin has been such a pleasure to work with. We've been there twice and each time she has been wonderful. The last time we were there she spent each minute until we left guiding and helping us. She is knowledgeable, kind, friendly, and gives great advice. Truly a class act. This is the first and last tile place we went to. Definitely recommend. read more

A few months ago I purchased Italian tile from Tile Direct to remodel a 28 year old guest bathroom. Roxie was marvelous in helping me select the tile and offer advice on composition. (See photos). When it came time to do the shower pan, the supplier sent the wrong tile. This delayed the work but Jamie did her best to get delivered in a timely fashion. Both women are helpful, delightful to work with, and they know their stock well. The showroom is packed with nice choices and has a table where customers can lay out a plan with the tile. My experience with the company was excellent and I love my bathroom. read more

Tile Direct - Completed guest bathroom - Building Supplies Near Me - San Marcos, California

See all

Great experience! Jamie was amazing!! Not only were they best price in town, but they also were so helpful throughout our very large project. They went above and beyond to make sure we were happy! We will definitely continue to work with them in the future. Thanks again Jamie for all of your time and efforts...they were very much appreciated!! read more

See all

After ordering two different tiles for our remodel, I called to check on the delivery which was past due. Erin advised she would check on the delivery and call me back. She never called. After we did receive the order we wanted to return or exchange one of the tiles. Erin told us she would contact the supplier regarding a return and she would call us back but again she never called. We then went into the store to see if we could get a bullnose to match our other subway tile. Erin advised that the tile did have a matching bullnose available and we told her we wanted to order some. Asking what availability was, Erin told us she would call the supplier to check stock and told us she WOULD CALL US BACK but no call. We really wanted the matching tiles but had to proceed with no help from Erin or Tile Direct. Zero customer service. They are good at taking your order but don't expect even the most basic customer service. Remodels are stressful enough without being strung along with no help when needed. Strongly suggest you steer clear of this store. There are other very good tile stores nearby. read more

We went to Tile Direct after reading some the reviews for one of the tiles I had selected at a big box store. The tile was obviously of lesser quality. Erin Walker helped us and brought up some things to consider that we hadn't even thought of. Her ideas helped us pick out the tile that will bring our project together in a more cohesive way. I highly recommend them. read more

Tile Direct is our go-to place for all our home remodeling tile needs. We've chosen tile for our kitchen floor, kitchen backsplash, and 3 bathroom floors here. Roxy is super sweet and is an amazing designer and has helped us choose tiles that perfectly complements our home and personal aesthetics. Greg is also super helpful and friendly too. I would highly recommend Tile Direct to anyone who is looking for tiles as part of their home renovation project! read more

Rude. Was not even acknowledged after we walked in. The woman was helping someone else, but stopped to help a contractor that came in after us. Never once told us "I'll be right with you." Taking my tile business elsewhere! read more

I recently built a new business and needed a very specific look to my floors. I saw tile direct on here and had mad respect for the fact the owner, Greg, responds to every review... showed me he really cares! When I called I described the look and showed them pictures of other franchises I was modeling after; Greg got me a terrific deal and exceeded my standards on quality and service. I will definitely recommend to others. read more

We recently remodeled our bathrooms and purchased some marble for our countertops. The whole experience from Tile Direct was simply exceptional from the quality of their products and service. The store has a very large and diverse selection of tiles, marbles, wood, granite, etc. You name it, they have it. Not only was there a lot of different choices to choose from, the quality was also the same or better to the samples on display at the store. Unlike some places where the sample differs from the actual product, what you see is what you get here. The owner of the store is also very friendly and knowledgeable about his products. He was able to tell me the differences and make good recommendations based on my needs. Very easy to get along with and the customer service was exceptional and I had personalized attention in helping me pick the right marble countertop. I would definitely recommend Tile Direct for anyone looking for marbles, granite, tile, wood flooring, etc. The product selection was large and diverse and a very knowledgeable owner who was very friendly to work with. read more

Initially met with Roxy and she helped me get a great deal on some beautiful floor tile! I absolutely love it. Laid in a Versailles pattern, it's just gorgeous! Worked with Jamie the next time I went in and she helped me design the patterns for two bathrooms done in hand painted Mexican tiles. Beautiful! Hoping I can figure out how to add pictures! The quality of the tile is amazing! I would highly recommend these guys! Very cool people and extremely helpful! read more

See all

When we originally came to Tile Direct it was owned and run by a husband and wife-John and Frankie. I'm told they had some family emergency and had to sell the business and move back to New Zealand. Bummer. When we worked with John and Frankie they were great and I would have rated this place with 5 stars. Now that it is owned/run by Greg and his mother and some other random younger female employee it has really gone down hill. The prices are still great but communication and customer service is downright bad. The younger girl was unable to answer any of our questions and seemed to know very little about the products. She offered to ask the owner or his mother and have them call us back, we left our contact information and 3 days later had heard nothing from them. We called back and spoke to Greg who admitted he had never received any kind of message. At the time we were looking for a couple of different products, 1 being a basic marble subway tile. We were told they don't carry it, and while they could order it, he would prefer not to, and then suggested we try Bedrosians. That is horrible business in my opinion. We ended up ordering everything we needed from another company, and while we paid slightly more, at least they communicated with us and were polite. read more

Tile Direct was super helpful and we found amazing tile here! Nothing but good things to say, more pricy than Lowes but the quality is so much better. We LOVE our floor. The only bummer was we had some issues with their contracting company (EHI) not fully completing the job and taking off with the check. Not a reflection on the store but maybe shop around for a contractor after you buy your tile. read more

Nice show room. No pressure. If you want someone that may not be on display, Gregg will call around and try to order it for you. Excellent service and prices. Have EHI granite install my tiles. (See my 5 stars review there). If I had known how smooth this own remodeling process is, I would have ripped out the old carpet and ugly white tiles a long time ago! read more

If you are redoing the tile in any part of your home you should use Tile Direct. We have worked with both locations and found their customer service to be outstanding. They have an excellent choice of tile, plus their staff provide great ideas for your project. read more

I am a property maintenance supervisor. We have a on going projects selecting tile for our different properties. The staff at Tile Direct & especially Roxy has gone on and beyond in accommodating our special needs including making special arrangements for a curbside delivery. They have a huge selection with reasonable pricing. I used to go to the big box stores. I believe I found a gem they have experience designers on staff. I place my orders with Roxy under a week it is at my curbside just for a little extra charge on my delivery. Worth it to me. The manager & other designer are extremely helpful as well. We will continue to buy all tile and stone from Tile Direct. Their prices competitive with the big box stores but with a better selection & quality. read more

See all

I recently had to build out my new business from the ground up and I contacted tile direct where the owner Greg was so helpful and knowledgeable on everything that I needed! He also got me a killer deal and helped me stick to my overall budget. I will definitely be back to work with Greg on future projects. read more

This is a great place in San Marcos if you're looking for any kind of remodeling tiles and floor work. They are very professional and polite and awesome. Thank you very much for helping us with our dream remodeling. read more

Jamie and Roxy are amazingly helpful. I ordered tile from them for a small bathroom project and yet they took the time with me like I was doing an 80k kitchen! I have a 1960's project house with many years of projects and they have earned my business! Great job ladies! Anyone can feel sold to. Very few people in the business anymore are just good at doing the right thing for the customer. Jamie was gracious and I know she has my business for my kitchen remodel next year... roxy that backsplash you designed for my bathroom will be stunning!!!! read more

I have recently purchased very large quantity of chiseled marble tiles in versaille pattern from Tile Direct and without doubt the quality and the service are 5 star. The tiles were 100% as perfect as the sample board in the store. The owner even called me to verify that everything OK with the order and we do not have broken tiles. Very courteous and personal. Thank you for wonderful experience ! read more

I stumbled upon this place while searching for the right tile for my champagne taste and beer budget. They exceeded my expectations and will be back when it comes time to do my Kitchen. read more

Great store with good prices and a large selection. Possibly doing a remodel soon and this is definitely where I am taking my business. Knowledgable staff communicate well and give good recommendations. read more

There are many tile places to choose from in San Marcos, but my first choice is tile direct. Not only do they have great selection and a comfortable showroom, but they go above expectation in customer service. Roxy took extra time to help me with a tile crisis and I was so thankful. I have no hesitation in recommending them to anyone. read more

I had the greatest experience working with Jamie at Tile Direct this past summer. She was very tuned into my design idea and had great suggestions about making it come to life. She is very knowledgeable and easy to work with. I appreciated the flexibility and great prices in getting not only my backsplash tile, but also our beautiful Italian porcelain floor tile on time and in quality condition. I highly recommend the store, its products and Jamie's expertise. Thank you! read more

I am returning customer . I made several purchases in the past ( from old owners) and have just purchased natural stone product from Greg. ( Apr 18,2014 ) The customer service is as excellent as it could be. Greg even shopped around to find best delivery option for me. Their prices are very very competitive and they always give discount for large orders. I love this store because they don't cheat their costumers, their display samples are what you get, unlike other places that display premium grade product and deliver grade b. read more

Great selection and the staff is very service orientated, I highly recommend this store as they have a wide range of very unique tiles things I was not able to find in other stores. I also found their follow-up to be excellent. I will be back to buy more tile! read more

As a real estate agent, I refer all my clients to Tile Direct. Greg, the Owner, takes great care of each and every individual. I have never had a disappointed client! I would highly suggest Tile Direct to anyone looking for a great selection with good customer service. read more

Excellent customer service. The inventory consists of high quality products at reasonable pricing. First selected very high quality Italian tile that turned out to be above estimated budget. The owner quickly found another product with very similar colors and pattern that was within budget and yet still of very good quality. Used their installers and the end result was above expectations. The owner was very accommodating and immediately took care of a missing part that allowed the entire project to move forward on schedule. read more

I have been in this store twice recently, and both times was ignored and treated rudely by the saleswoman. The first time we came in, we were not greeted at all, we stood at the sales desk to ask a question of the woman seated there. She was organizing some paperwork on her desk and we should wait on the floor until she had time. After about 5 minutes, she did come out on the floor and answered some questions - but overall not very helpful. Gave the store another try about a month later, same sales person, no greeting at all. I loitered around the store for about 15 minutes, and was never greeted or addressed at all. There was only one other customer in the store at the time. It is inexcusable in such a small business to not even acknowledge a customer in the store. There is no way to even see tile prices without help from a salesperson. I will not be going back for a third time. read more