I just left Timmons Subaru with my brand new 2017 Outback. I found this dealership while searching online and through the Subaru of America website. I was helped by Cathy in online sales. Cathy is hilarious! No pressure sales, tells it like it is, kept it 100. I had a hard time getting a ride to the dealership(I was keeping my old car) and Cathy offered to come pick me up from Huntington Beach! I picked Timmons based on them having the best price out of all the surrounding dealerships. I gave them my business because they were welcoming, attentive, and non-douchey. The car buying process was fairly quick and they take appointments which is great! The finance team is awesome too. I would definitely come back to Timmons and will recommend to friends and family. Plus they have some super low APR options going on right now. read more

Timmons Subaru - New whip!! - Auto Repair Near Me - Long Beach, California

We are a gay couple that happened to be a minority (African American and Hispanic) and would like to share with you our experience with Miles Custer (Sales and Leasing Consultant) at Timmons of Long Beach that happened on 10/12/15 around 4pm. If you happened to be a minority and/or gay, I strongly suggest reconsider you next visit to purchase or lease a vehicle at this location. We apparently were not well dress for the occasion at our visit, it seemed. (Sorry we forgot to bring our Armany Exchange outfits to "fit in" or get a "better impression" of the salesman in question). The "look" Mr Custer gave us as he was approaching us was not very welcoming but rather intimating and unfriendly as he scanned our clothing from bottom to top. What he maybe forgot to noticed, though, was that his clothing looked formal but with that JCP cheap branded look. Life is full of controversies though!! LOL Our inquiry was to get basic information about the different leasing/purchasing programs they may have. Mr. Custer seemed to be in a hurry with his answer and neglected to provide any detailed explanation for that question. But rather he suggested we must fill out an application to proceed any further after just 1 minute of talking to him. As a matter of fact, that was his second sentence it came out of his mouth. He seemed rush, unfriendly, unapproachable, unconfortable with our presence and conversation and definitely we felt highly unwelcome and decided just to leave. Who in the world is would want to fill out an application when you are not treated with respect and given the proper time as any other regular customer? Not even as a common courtesy (something that is highly unlikely to practice for both of us), both of us felt like shaking Mr. Custer hands after we finished our 1.5-minute-conversation. How many potential Marcus and Jose could have purchased a vehicle if it were not by the wrong perception and discriminatories practices of Mr. Miles Custer? Does Mr. Custer knows that City of Long Beach is a predominantely gay Community based? By the way, my credit report rating score as of 10/10/15 is 768. Is that good enough to buy or lease a car? read more

Not your ordinary dealership. Never have I felt so comfortable, relaxed and welcomed before at a dealership. Timmons Subaru staff was amazing and really broke all the bad stereotypes of buying a car. No poker face needed. Kamiran Beck welcomed me and was awesome!! Broke the ice with a smile and a nice greeting. This man LOVES his job. Informative, honest, funny, and just very human. I ended up buying a car from Kamiran with zero haggling. I told him what I wanted and he did everything to make it work. Even the manager was cool! Great people with great personalities. They made buying a car exciting again. I was very impressed. I love my new car and excited drive it and a lot of that comes from the experience I had at Timmons Subaru LBC. read more

RC was my sales person and was very knowledgeable of the 2016 WRX STi I was planning on purchasing. He was willing to stay late for me to drive down from West LA for me to check out the exact vehicle he had in stock. Here's where it goes downhill. Upon filling out the paper work RC requests my SSN. I tell him that I already have my own financing secured and why does he need my SSN. He tells me it's to "secure" the vehicle and it's not a credit check. I triple verify with him that he's not going to run my credit and it's only for reference purposes. Like the fool that I am, I give him my SSN and load behold there is a hard inquiry on my credit report 3 days later from CREDCO Timmons Long Beach. Also, my credit score take a hit. I called RC with my frustrations and he tells me that somebody upstairs ran it by "accident". He says it's not a big deal and that I can dispute it. Also, that it's part of the patriot act that they need an SSN to check that if i'm a terrorist. I looked into the patriot act for buying cars and edmunds.com says that SSN are NOT required for buying vehicles. What is required is a ID and reporting to the IRS if the vehicles is over $10k. I write an email to the dealer GM April Sommer explaining what happened. The same day I get a phone call from RC again. I tell him that what he told me about the patriot act is wrong. He says he didn't know about that eventhough he's being selling vehicles for years. Wouldn't he know this since he's a seasoned veteran? RC says in two months the hard inquiry would be consolidated, but i'm disputing it anyway. This was the first time buying a vehicle on my own. I wanted to believe that not all car sales people are shady, but this experienced proved everyone right. I feel like I have been lied to multiple times. Like the other 1 star reviews on Yelp for Timmons Subaru of Long Beach say, you can't trust this place. Take this as warning to you all. You will be deceived. read more

This review is kind of long, so if you want the abridged version. It's "I wish I had bought my car from a different dealership." I bought my first Subie here (a 2015 Outback) because at the time, there weren't a lot of Outbacks in So Cal with the trim I wanted. However if I were ever in the market to buy a second Subaru, I would definitely not buy one from Timmons of Long Beach because of the unprofessional and unpleasant sales experience. To give you an idea of how many other dealerships I dealt with, I had visited two Audi dealerships and three Subaru dealerships so I am comparing my experience at Timmons to all of those. At all of these dealerships, I felt like the salesmen were really helpful, professional and personable but the financing manager was usually the unlikeable team member that had to play "bad cop." At Timmons, it felt like the complete opposite. I didn't have to test drive the Outback here because I just came to pay for it and drive it away. However, the entire process took almost 4 hours because it was a Saturday, in December and there were only three finance guys available. Buying the car wasn't too arduous. I had to sign and initial a lot of papers, but the reason it took a long time because I had to wait an hour and a half for the next available finance guy...and because he had to convince me to buy the extra warranty. (I didn't fall for it at first but I eventually succumbed). The internet salesman (Ratana Chhor aka "RC") I dealt with was seemingly professional over email, but in person he was unprofessional and gave me the vibe that he was doing me a huge favor by selling me a car. One example of his unprofessionalism, was RC was a smoker and during our hour and a half wait for the finance guy to be available and for the car to be finished getting washed, he went outside and took two smoke breaks. He didn't say he was going out to smoke he just said "I'll be right back" and just abruptly left. After both of his mini breaks, he came back and sat really close to me at one of their small tables in their lobby and the smell of cigarettes emitting off his breath/body was so strong. I wish I had some gum to offer him. Also, because the wait was so long and he didn't need to convince me to buy the car, he showed me the index of the manual. This was a little insulting actually. I don't I know if he thought I didn't know the alphabet or if I didn't know how a car manual works but he literally flipped through the pages in the back of the manual. Another annoying issue I dealt with RC was he originally told me he could not show me my credit score because of reasons of privacy. His exact words are "You might not be who you say you are." WTH? I have government issued identification, I gave you my social security number, and your dealership is about to sell me a car, but "I might not be who I say I am?" All the other dealerships I went to shared my credit score with me, congratulated me and wanted to sell me a car so badly. RC confirmed with his boss (Jen) why he wasn't supposed to show me my credit score but she explained that they weren't allowed to print out the score, but that he could show me the score on his computer screen. Thanks for clarifying Jen! I guess my overall experience was marred by one internet salesman, so yours might be amazing if you don't have to work with RC. Anyway, I like my Outback and I think I got a pretty good deal on it so I am giving my two stars to Abeh in Finance and Jen, the manager who allowed RC to show me my own credit score. However, I am definitely buying my next Subie in Glendale or Santa Monica. read more

I have a beautiful WRX that I love and care for. My check engine light came on and I immediately brought it in, Garrett Fox made me feel comfortable in the situation. He helped me through the process and gave me a loaner car. My life continued and everything worked out. The level of professionalism is extraordinary, they are all very easy to deal with. The technicians are very skilled and knowledgeable about their trade. Dennis and Glen are very helpful, friendly techs, they explained what the issue was, and gave me tips on how I want to drive my car. Overall I wouldn't trust my car with any other service department. Miguel, Garrett, and Clayton make coming in very welcoming and take the time to go the extra steps to make your life simple. If you own any subaru and have any issues do yourself the favor and stop by! read more

Timmons Subaru - Love is what makes a subaru a subaru. Thanks Garret for keeping me rolling! - Auto Repair Near Me - Long Beach, California

So lets start with my first experience with Timmons I walked in and wanted to test drive a car. I was told by one of the salesmen come back with my parents and he would let me test drive one and would not take me serious at all. So I left and to go test drive another brand and had some friends get in contact with another sales men there. I came back and test drove with him and ended up buying the car. After coming in for services for awhile I came in for my 30k Service and was under the impression when i bought the car it was included in my service package I bought with the car. It was not. Then I went in recently for some work and it stayed there all day the guy never called to update me if it was going to be under warranty or not so I called once and asked. He said he would call me back in 5 minutes an hour and thirty minutes later I called and was told it would not be under warranty. I called Renick because I have had way better experiences then at Timmons and was told they would warranty my problem. So i picked my car up and will NEVER go to Timmons for anything EVER AGAIN. Save your self and go to RENICK Subaru in Fullerton its farther but worth it. read more

I had the most awesome car buying experience at Timmons Subaru!!! Jessica made my experience fast, easy, and simple. I love the fact that they made me feel at home and did not push me on anything I didn't want and made sure everything was explained. Would recommend to all future Subaru car buyers! read more

Henry at Timmons Subaru is the best of the best. Henry is straightforward and knowledgeable. He goes above and beyond to help find the car of your dreams. My husband and I had the best experience finding our family car. Thank you Henry for all your help. read more

I have purchased two cars from this dealer. Sure the buying process was smooth. Anyone car smile with you while you sign for a new car. SERVICE DEPARTMENT- absolutely terrible, they are completely sexist degenerates. They are not knowledgeable at all! They only plug in their little computer things to read it and then if that says nothing's wrong then nothings wrong. They're not actual mechanics!!! Working the service desk for service should be fired, another huge disappointment. I'm sad to say this because I loved my Subaru but at this point I never would want to buy another one again. Who ever owes this dealship should clean house, if they wanted to be successful. read more

On Dec 26, 2014, I attempted to purchase a car via their internet department team. I worked with Ratana. Besides emails riddled with typos, Ratana tried to up-sell me many options and more expensive models. He was also extremely condescending telling me that he has taken "Economics 101" and I didn't know about the laws of supply and demand. Needless to say, I stopped my negotiations with Timmons. I called and spoke with Ratana's supervisor, Jennifer, and she said she would look into it. Two hours later Ratana sent me a rude follow-up email stating: "I can't lose something that I never had so good luck!" So, after asking him to terminate communications and speaking with his supervisor, this is what you get from Timmons Subaru management and salespeople. Instead, I simply used TrueCar to get a price quote without the hassle of rude sales people. I highly recommend it. If you want a hostile buying experience then by all means work with Timmons Subaru and Ratana. read more

Let me start off by saying that, as sales people, these guys are good! However this review is solely based on their service department. I scheduled an appointment to pair a key to my Subaru, my appointment was at 9:00 am 06/30/2015. The service adviser Clayton stated that it would only take an hour, no big deal right... After not hearing from them for 6 hours, I called to follow up on the progress. I spoke to Clayton again and asked about my car, his response was "What! Mike didn't call you?!?! That SOB... I'll call you in a few" Very unprofessional I would say. I get a call back short after, its Clayton again. He says that "Subaru" has not issued the code to pair up the key... Maybe tomorrow he says. 12:01 pm 07/01/2015, I called to follow up once more... (Why can't they keep me posted on the progress?) Clayton says "they have not yet sent the code to us maybe later" What kind of customer service is this? 3:31pm, I get a call "Sir, I have news for you, not good news... We have not been able to obtain the necessary code we need to pair your key" At this point I just wanted my car back. I arrived shortly after to pick up my car, it was filthy they didn't even wash my car (customary when car is left at the dealer to be serviced and the car was clean when I dropped it off)! This was an extremely frustrating experience. Timmons Subaru service department demonstrated lack of knowledge, poor customer service skills, lack of follow-up, simply unprofessional. Update: 9:37 AM 07/02/2015, I got a call from the service Manager Mike... Here I'm thinking this guy is going to apologize for the inconvenience and offer to rectify the issue. Wrong! He called to say that I "crucified" Timmons Subaru by writing my review on yelp, and that he had finally obtained the "code" that was needed to pair up my key, however at this point he was just going to give me the "code" but he was not going pair the key to my car. (I wonder why?) What good is the code to me if I can't pair it to my car!!! Worst customer service experience of my life. It's sad to see that along with chivalry, customer service is also dead. read more

Went in to Timmons Subaru on Sunday 1/8/2016 and spoke with Keith. After spending the whole weekend haggling and getting harassed by other dealers I knew right off the bat there was something different about this place and Keith himself. Being a first time new car buyer he really made me feel comfortable. He accurately addressed my needs and wants and never at any point did I feel like he was another "shady salesman" just trying to make a sale. It genuinely felt like he was there to help and I never felt pressured for one second. Great job Keith! You made my first car purchase experience very pleasant and I am more then satisfied with my 2017 Impreza hatch. In short if your looking at Subaru I recommend Timmons of Long Beach and also highly suggest you speak with my man Keith. You won't be disappointed. I'll be speaking with Keith again when I'm ready to trade up to the sti read more

Timmons Subaru - Auto Repair Near Me - Long Beach, California

Subaru dealer (who ive bought last from) reached on deals they are offering to upgrade from my vehicle. I replied i was interested, received a reply from Adela Rodriguez, in which we exchanged about 15 emails regarding car. We went over in depth how much they would give for my trade, and what i would be buying new car for. I asked at least 3 times (2 in emails and 1 via text) that this is the deal and PLEASE dont waste my time and change when i get there. I asked for her to get manager approval before i came down as my wife and i time is limited. She, emailed and texted back YES this the deal. We made an apptmt. for 5 pm 11/12/20, i texted her at 4pm we were on our way, she said all is ready. Get to dealership she is not there! they gave me sales rep, who quickly passed me to a manager.. He asked about the DEAL, and didnt think it was possible! but if i have proof, they would honor it, as they have in past! i showed him the Emails from my phone.. He asked if he could take it to show Main Manager, i agreed, 3 minutes later he comes back and asks if i can pull it up again, as the screen went dark. I opened up emails and Low and Behold the emails were GONE!!! i laughed! That is about as shady as you can be.. i asked my wife whos excellent with technology.. she spent 5 minutes and some how RETREIVED the email chain!! he asked to have phone back to show his Boss! i said sure, but first i emailed my wifes phone the email chain!! He left, and came back and said NOPE! this is our best offer! original offer was my car in trade and for new car my payments were going to be $475 per Month for 48 months for purchase... There best offer was $493 per month for SIXTY MONTHS!! I explained this is wrong and id be filing to BBB, as well as posting to YELP, they could careless!! i tried to reach out to ADELA on her cell via text, NO REPLY after that!! I have every email and text to back it up!!! Do yourself a favor, too many other REPUTABLE SUBARU dealerships you can buy from! IF they are this Corrupt, i can only imagine what they do in there service department!! read more

Mitch called me after a poor review and was really nice about my concerns about non responsive email and calls. Yelp was a great help to getting issues addressed. read more

The winner and champ - Timmons Subaru and Jessica K for the classiest car sale ever. I walked off of several lots because of inattentive salespeople (mostly other brands, not Subaru). But Jessica knew her stuff. Prompt in communication, high information, and no pressure. She helped me snag the rare and coveted Crosstrek Hybrid. The reception staff is attentive and professional, the finance team was almost too charming, and the location spotless. First time I initiated a car sale online via True Car, so I was expecting a response from a bot. Instead I got a real person who believes in the brand and can sell a car on its merits and not with a mind game. Thank you Timmons. Prostyle. read more

Absolute terrible service and downright rude. Be aware of these guys they were trying to scam me and make me pay for something I didn't need to pay for. I purchased the gold plus 7 year extended warranty plan (full coverage on everything except brakes and tires), I took my car in to get my left rear shock absorber replaced due to a leak. He said he will need $250 to check this out and then will determine if I need to go through insurance if it was my fault this happened or if it's covered by my warranty. So basically he didn't want to take care of it and wanted to charge me, on the flip side I took it into irvine Subaru and was treated completely different. They said of course this is covered and replaced the part FREE OF CHARGE. Be very aware of being taken advantage of read more

My salesman Gary Colfack was awesome he was very helpful and assisted me with all my needs. I was able to finally obtain my dream car, and I couldn't be any happier STi read more

We had a wonderful experience at Timmons! After looking at, and considering several other brands, as an afterthought, we decided to check out the CrossTrek. Having never really looked at Subarus before- wow! We loved it! Our Salesperson, Miles Custer, did a great job taking care of us. He's a young guy, very polite, professional and helpful. He really made sure that our questions got answered, and we were getting the right car for us. As we progressed into the sales process, we were introduced to the Sales Manager, Eric "ET" Teutli. Being in Sales and Customer Service, I can say that Miles and ET did a great job! They let us control the pace of the process, we never felt rushed or manipulated in any way. They worked with us to get the exact car (color and build) that we wanted at a price that was fair for us and fair for them. I'm probably one of the few people that doesn't mind if a dealer makes some money... after all, I want them to be there when I need Service. They'll be my local dealer! When we got to the Finance office, we met with Mario Jean Philippe, who was also great. Very professional and helpful. He explained all of our options and helped us make a decision that was right for our needs. Overall, we have been very pleased with our experience at Timmons. They are a smaller, family run business, and I'd always prefer to support that type of business than a big conglomerate that could care less about me as a person and customer. I have a friend that drives down from Burbank to get their Subaru from Timmons. Now I know why. Thanks everyone, we had a great experience! read more

Don't bother coming to Timmons. They are all the bait-n-switch. Came down here off of a True Car ad that we saw yesterday, talked to them three times on the telephone before we got there and I when we arrived, they reported that the car had already been sold. Then they weren't sure if it had actually been sold or what's going on. Obviously this was a bait-n-switch. Thumbs down on Timmons! read more

I recently had to purchase a new car, did plenty of research ahead of time, and then utilized the car buying service through my USAA Bank. Timmons Subaru made it very easy and hassle free to go through the entire process. Chris A. was the salesman that helped me out with it, and he did a terrific job. I love my new Forester as well, and am very happy with the whole experience beginning to end. I'd definitely recommend checking them out! read more

When I was looking for a 2019 Impreza hatchback, I received emails and phone calls from multiple Southern California dealers, but only Timmons in Long Beach was honest and straightforward right from the start. I worked with Rusty Csonka, their internet sales specialist, and he made the entire car buying experience easy and enjoyable. After I decided to order the car from the factory, equipped exactly as I wanted it, Rusty kept me well informed on my order's progress. I took delivery yesterday, and Rusty spent as much time with me as I needed, and already followed up to see how I was doing. I wouldn't hesitate to recommend Timmons Subaru in Long Beach to anyone else. read more

I hate car shopping. The entire process is insufferable. But it was a genuine delight buying a car from Timmons. They were fair, transparent, and accommodating. Chris Alvarez needs special mention as an outstanding guy. I had a totally weird and complicated schedule for purchasing my vehicle and then moving out of state. Chris took the time to walk me through the registration and tax process to make sure that when I arrived in my new state everything was in order. He then communicated with me at every step in the process and had my car ready to go when I needed it. The nature of car buying from dealerships is tense, but there are occasionally good people working at bad places and bad people working at good places. Timmons is a good place full of good people. If you need to buy a Subaru in Southern California, make the trip out to Long Beach. You won't regret it. read more

Our sales person was Chrissy Concannon. I told her we had a letter from the insurance company confirming the amount we were getting and we should have the money in a few days. She said she didn't need the letter. The deal was made to put down $2000 on a credit card and $7000 on check. They were to hold the check for up to 2 weeks so the check would not bounce and wait for the insurance settlement to arrive in our checking account. If the money arrived sooner we would call and give approval to cash the check sooner the money should be on our account in a few days but we wanted the extra time just in case it took longer. I confirmed this verbally and in an email. I wanted this approved before my wife's credit was checked. I informed her multiple times this was very important to us. I was told she would let the finance manager aware of this. She said this was not a problem. When she approved this I had my wife use PTO to leave work early so she could return the rental car on time and head out to Timmons of Long Beach. After an hour and a half drive in traffic we arrived, confirmed the agreement once again, test drove the Forester and went into the finance office.  We filled out ALL the contracts and were ready to make the down payment. My wife gave her credit card for the $2000, started writing the check for the $7000 and confirmed our agreement to hold the check for up to 2 weeks with the finance manager. This is where the problems started. He said he wasn't aware of the agreement and went and talked to Chrissy Concannon our sales woman but still ran the credit card for $2000. After a few minutes he came in with the sales woman and had her tell us that they could not hold the check for up to 2 weeks. He wanted us to only use the $2000 on the credit card for a down payment which would raise our payment from $318 to $440 a month. This was not going to work for us. We informed them they were going to waste about 5 1/2 hours total of our time plus our gas and we are left without our new car. We did not get home until 10:45 PM. Since my wife had returned her rental car I had to take her to work Friday morning which is 30 minutes in the opposite direction of where I work. I will also need to pick her up from work which adds a total of 2 hours of commuting time to my day also costing me more fuel.  I was also almost 20 minutes late to work due to taking my wife to work today. My boss had to pull me aside to talk to me about this. I was almost written up until I explained the situation.  If I were you I would stay away from this dealership. They go back on deals that are in writing. They are lying crooks. Stay away! The sad thing is the money was in our account 2 days after leaving Timmons of Subaru. They would've only had to wait one full business day to cash the check! Edit 4/10/15: April Somers, the general manager at Timmons Subaru has been a pleasure to talk to regarding this unfortunate matter. She has gone above and beyond what I would have expected to make this right. She has been prompt with phone calls and emails. April knows how to take care of customers. Thank you for working with me regarding this matter and I hope we can do business in the future. read more

I just purchased my Outback through TrueCar and Timmons Subaru. Prior to contacting Timmons internet agent, Bernardo Moretzsohn, I did a lot of homework and price comparisons. Through TrueCar I received a quote from Bernardo @ Timmons. I listed the options I wanted on the car and what price I was willing to pay. They met my price AND we did the whole deal over the internet! No pressure at all. Bernardo was helpful, professional, quick to respond to questions, and when I picked up the car, went throught all its operations in a logical, understandable way. This was the best car buying experience anyone could possible have. Thank you Bernardo Moretzsohn and Timmons of Long Beach! read more

Gary Colfack is one of the best car salesmen I've ever met. I went to 4 different dealerships with no luck before finding Timmons Subaru and Gary. He actually listened to what I said and really tried to help me. He wasn't pushy, showed me what I wanted, and answered questions honestly. 5 stars all around to Timmons and Gary! read more

Maybe it was my fault for not going through the Costco website, but while shopping over Memorial Day I called the dealership and asked for the Costco pricing person and the person who answered the phone said they have Costco pricing and that he had car in stock that I was looking for. We get to the lot and we were greeted and sent next door to the Volkswagen lot next door as they are owned by the same family. So the person who we talked to (I don't want to name him since he was nice and probably not trained) met us and took us on a test drive. He knew a lot about the car and was a very down to earth guy. He wasn't pressuring us at all. So we ask him to bring out the Costco Pricing as it is outlined in the Costco Auto buying program and he brings out this scrap paper with grease smudges on it with some numbers scribbled instead of the Costco Price sheet. That first number was just a few hundred below MSRP and the number for the second car was a thousand over MSRP. Why The Face! He was a little confused by our reactions so he said he was going to bring back the price sheet, and he comes back with the sales manager, who by the way is a very young and smarmy guy. The Costco price sheet looked a little suspect but it had a logo and all with every model listed except a legacy noted as excluded. He did go on about how that Timmons was a family business and it was across the street from a neighborhood, but I do not understand how that would justify paying thousands of dollars more than any other dealer. If that place was truly family oriented they wouldn't have tried to pull a fast one. I went to Truecar.com when I got home and their price from that dealer was near the Costco pricing from other dealers. read more

Poor customer service and bad service overall. First of all, customer service: we have been there several times but they never seem to be able to find our information. We dropped off the car Friday for the 2nd or 3rd time for the same issue (overheating), got a quote for them and gave the go-ahead to start working on our car Saturday. When we called Saturday, we werr told there was no information on the car. So we had to provide all the info. Again. Then they called saying that they were working on it, just running more tests, and they would call us back. We have yet to receive that call. Service: we brought the car in for the same issue multiple times, and each time, it's they find something to be replaced, charge us and then the car is still over heating. We just took it in last month and here we are, back again! They don't check everything they need to and seem to be comfortable providing their customers with mediocre to bad service. After this experience and lack of service for my car, I'm turned off to Subaru in general. read more

I was just there earlier today. I had appt with a sales person Thursday but decided to stop by today because it was more convenient for me due to my work schedule and I let their sales team know right away when i got there. They assigned me their manager to help me, I think his name is (per business request I removed name since there are several people with the same name) who from the beginning was extremely rude and aggressive almost wanting me to come back another day. NO CUSTOMER SERVICE WHAT SO EVER!!! almost as if he was doing me a favor by giving me the time of day. He reluctantly offered me a test drive and during the test drive as i asked questions he had super rude and sarcastic answers. I felt so mistreated and to be honest profiled. I had just finished working out so I looked sweaty and tired so I almost felt because of that he wasn't taking me seriously, felt stereo typed and honestly I hate to use this word but there's no other way to describe it than DISCRIMINATED. mind you, I'm a short Hispanic, middle aged woman with an accent. I bet if my 6'2 middle eastern looking husband would have come with me, I would have received a complete different treatment. What a shame cause I really wanted to buy from them the new ascend but after today, i'm taking my business somewhere else. EXTREMELY DISAPPOINTED WITH THE TREATMENT I GOT TODAY....NEVER GOING BCK THERE!! Who ever owns this dealership should really consider hiring a different, more kind and emotionally Intelligent manager. read more

I just purchased my car last Thursday (crosstrek) and I just had one of the best experiences. I really don't leave reviews almost ever, but I just had to brag about how amazing my experience with Yulissa was when I was getting my car. She was so helpful, always so ready to answer any questions I had. Thank you so much! read more

Without question, Gary is the best salesperson ever!!! He was not pushy, extremely knowledgeable, and patient when it came time to helping us find the vehicle we wanted for the best price. He was such a good guy we named our beautiful Outback after him! read more

Really enjoyed working with Dave Martin the Internet Manager of Timmons of Long Beach. Dave was very responsive in getting me a fast, fair quote on a Subaru Forrester using the Consumer Reports car buying program. He was very quick to answer all my questions and his down to earth style was very refreshing. Ended up not buying from Timmons simply because I was able to get a similar deal closer to home. Will keep Dave and Timmons in mind for the future. read more

Timmons Subaru - Auto Repair Near Me - Long Beach, California

Had a great experience buying my car here. This was my first time buying a car but thanks to Jessica and the rest of the team everything was easy, simple, and enjoyable. read more

I just picked up a 2015 WRX!! I love it! this has by far been the easiest transaction that I've dealt with in a dealer ship. I was helped by Andrew in Internet Sales Dept. I gave him a call and an overview of the numbers I could work with. I received an "after-taxes" estimate that was in the range of what I wanted/expected and was happy to do the hour commute to pick up my new Subie!! I went to all the surrounding Subaru Dealers around the Inland Empire and felt helpless, San Bernardino are willing to strike a good deal with you but only on their current inventory which is small, Ontario had base models with no extras marked up thousands over MSRP because "they're in demand, so we are able to get the most for them" I'm not sure if internet sales are made to be more direct (maybe their salesmen have different goals) but I was told by various salesmen La Puente/Riverside that I had to drop a large amount for the down payment to get the deal I received over the phone/online by Andrew, I was able to get a confirmation that the deal we agreed on over the phone was the deal I would get when I walked into the dealer, (my deal included a co-signer, idk that might have contributed to the deal) but I was happy with it since I ended the call Give Andrew a call I love my new WRX!! read more

My car buying experience for 5/11/2019. Everyone knows that buying a car is always a stressful and intimidating experience. Before I stopped by Timmons I recently came from another Subaru dealership that left me with an awful experience (Orange Coast, Santa Ana). I left that dealership in less than an hour so imagine that. At Santa Ana, the salesman basically baited me in saying that he can provide a better quote than Timmons and that they have all variety of models of the Subaru Crosstrek I wanted. Right off the bat, the salesman starts going into pricing and tries to push a nasty color Crosstrek to me that I did not want. When I told the salesman that I wanted a dark grey color he basically told me that he won't get another shipment until the end of the month. So I left Santa Ana Subaru with discontent and now believing that Timmons was going to give me the same customer service as Santa Ana. I gave Mitch Atkins a call because he originally gave me a quote and sounded super friendly over the phone so I decided to give him a shot. I explained to him my situation at Santa Ana and did not want to go to Timmons if they did not have the color I wanted. Without any hesitation, Mitch tells me that he can get the correct color in less than a couple hours by a trade with another dealership! (Santa Ana salesman did not want my business I guess) After hearing that I went straight to Timmons and got greeted by Mitch! Super friendly guy and genuinely care about this customers. Super knowledgeable about his vehicles and the features that is equipped in all the Subarus'. Right after the introduction we went straight for a test drive and throughout my test drive, Mitch explained everything about the car that made my test drive not intimidating but rather pleasant (and funny). After the test drive we got into the numbers. Numbers were off by a good amount and was not expecting them to be as high as I thought. Mitch slowly explained and reviewed every tax, bill, fees and everything to me. He did not leave one thing behind and was not forceful on pushing anything to me. Most dealerships would try to push like some warranty and stuff on you but right when I said no, he simply just said okay and we moved on! Super Professional! After finances were done, my car arrived and it was the exact color and model that I wanted. Before handing me the car keys, Mitch took an extra 20-30 minutes to explain more features on the car! He explained everything and leave any stones unturned (even taught my girlfriend how to jump start a car). Overall, Mitch was the highlight of my experience and he is a professional at what he does. He cares about his customers and wants to make sure that everyone leaves Timmons with a smile and a brand new Subaru! Thank you Mitch and Timmons of Long Beach for the wonderful experience and the new Crosstrek! read more

Timmons Subaru - 2019 Subaru Crosstrek - Auto Repair Near Me - Long Beach, California

I had to have driven David a little crazy with all my email questions, but he answered everything clearly and completely and was not only polite but pleasingly humorous as well. He did not push me at all - something I was extremely pleased with. (What woman likes that hard push to "get you in the car today"??) Both David and the finance manager Mario were the most professional and agreeable car people I've come across. They are keepers and I hope you pay them well! I would not hesitate to recommend Timmons based on my experience and it was well worth the 40 minute drive. read more

This review is after i dealt with Henry Park for nearly 24 hours straight trying to get y wife the best deal possible. Mr park never once even appeared frustrated with me and i know that i was pushing and pushing for the best price around because money is very tight for everyone. The last time my wife purchased a new car it was only $14,000 and she was terrified that cars were upward of $25,000 to get a decent 4wd car. Henry was incredibly responsive, was a man of his word and the numbers that we settled on Monday evening were the same numbers that we signed to on Tuesday afternoon. I cannot say enough kind words about how we were dealt with. We will be referring friends and family to this dealership as they were able to give us the best offer from (5) different dealerships throughout Orange and LA Counties. I have family in the car industry and understand probably more than I should. Mr Park was patient, kind and super supportive of my wife. She went in to make the purchase by herself and nothing changed from what he and i agreed too. Truly impressed Timmons Subaru. Thank you Henry. read more

Great dealership! They give the best deals and they're always straight to the point! If you're looking to purchase a car look for Courtney she will definitely help you out with the best manner and service! read more

Just bought a car from Mitch Atkins at Timmons Subaru in Long Beach. Buying a car is a big hassle. Dealing with sales people can be a pain in the butt. Mitch Atkins made this the best experience ever. He was AWESOME. Made this so easy. I recommend everyone wanting to buy a Subaru to go see Mitch Atkins. read more

I was finally able to purchase my very first car. I am so very happy with the entire experience and so thankful for Jessica's help! She's truly amazing! She will definitely go above and beyond. You can tell she loves helping others. read more