Well, TNR Appliance did it again! (They repaired our Miele dishwasher under warranty a few months ago - working great now!) Recently, our 3 year old Speed Queen washer started doing some really weird stuff - wouldn't finish cycle, wouldn't completely fill, no spin cycle - and Kyle came out and after asking me what it was doing, asked if we are on a well (yes) and said he was pretty sure it was our water intake filters were clogged. He unscrewed the hoses at the machine and removed the extremely filthy filters and showed me how to clean them with an old toothbrush in the sink. He advised us that many folks on wells see tiny gravel and bits of "stuff" that will eventually halt functionality and that we can easily clean them ourselves about every 6 months or so. WOW! Who'd have guessed? You learn something new every day and I'm so pleased that TNR Appliance repair folks are there to not only fix but show you how to maintain your own machines better. THANK! read more

TNR Appliance is GREAT! We had our oven go out on us, it was not coming up to temperature so essentially it did not work. We called TNR, they got us set up with an appointment quickly, giving us initial cost details up front and then sent Jeremy out when our appointment time came. Jeremy showed up well within the time window. Jeremy was polite, well mannered, tidy, efficient, very knowledgeable and was able to diagnose the issue quickly and get the parts that were needed ordered right away. He informed us of the price for the parts and how long it would take to get it, then showed up again within the time frame he told us. This was an old oven and slightly unique so it would have been pricey to replace and based on my quick search it would have taken months to get so he saved us in a big way. We will definitely call TNR should any of our appliances give us trouble in the future! -H Smith read more

Austin came by today and fixed our gas stovetop and washing machine as a ticket through our home warranty. We had been given the run around with another company who said we needed a part that was backordered. Austin not only fixed the non working burner without needing the part (it never needed that part apparently) but he showed me how to do it myself if the burner gets bogged down again. He then cleaned and tuned every single burner and checked out the oven! He ran a quick cycle on my washing machine to see what the noise was and climbed in behind it to find out about the spring that was clanking. He called me before arriving, was very nice and polite, and very helpful. I really appreciate their service. I will be keeping their card on hand to use once the warranty is up next month! read more

Requested service on a 5-year-old GE refrigerator and had a serviceman arrive two days later, spend 5 minutes to plug into the refrig computer and diagnose the problem, leave us a bill for $491.73 with no receipt, and leave. Parts were available locally from GE, but were not picked up for a week. When TNR was called because we never heard from anyone, we were told that no one come return to finish the repair for 2 additrional weeks. We asked to please ship the paid for parts to us and we would take care of the repair ourselves. After waiting an addional week for the parts, we called to see if they were ever shipped to find out that they would do it today. It has now been one month with no refrig. Service as poor as I have EVER had. read more

Austin came out to asses the trouble with my 2 week old Miele gas range and found the issue swiftly. He had the part and replaced it. This whole process required dismantling the range's oven and pulling the range out from the wall.....all was done carefully and methodically, taking every precaution. As he put things back together he showed us how the range's oven worked and that was great! He also gave us a wee tutorial about the burners, etc. We felt thrilled that TNR was able to respond to our need and that they sent Austin, so knowledgeable and thorough. And he came to us on a Saturday. We will certainly call TNR for any other appliance problems and recommend them highly, especially Austin! Maureen and Gerald read more

Dustin came to my home this morning to replace a part under warranty for my KitchenAid dishwasher. He was on time, respectful of COVID precautions, and very efficiently went about his work. He was friendly and polite, and neat and tidy as he did his work. I really appreciated the consideration he showed toward me and my home. After replacing the part, he explained to me how the new part would correct the issue with the dishwasher, and even ran the dishwasher through a short cycle to make sure all was working as it should. I have had an excellent response from this company and would welcome again both Dustin and the previous tech, Austin, who diagnosed the problem. Thank you to both and to TNR Appliance repair. read more

I moved into my house in July. Soon after moving my Viking refrigerator stopped cooling. I quickly found one of the few companies that works on high-end appliances in the Salem/Portland area. TNR (Tim-the owner) came out that week and was able to adapt a part he had on hand while saving me a bundle! A second issue (preexisting) that caused us to call again was a fan in bottom of fridge making a high pitch buzzing sound. Again, Tim came by without an appointment, disconnected the fan, as it was unnecessary to operation of fridge. Then proceeded to do a maintenance walkthrough on my other appliances. All on his own time. You just don't get this kind of service anymore. Wow-were we impressed!!! Thanks, Tim! read more

Our 2013 Miele dishwasher quit working in August 2019. We ordered apart from the company, but it did not solve the problem. TNR was the only company in the Portland area that repaired this high end dishwasher. Austin, the lead service technician came out and fixed it, using a part he brought with him. He was very friendly, efficient and knowledgable about the dishwasher. He explained that it would work better if we did not rinse the dishes before loading and told us we were using the correct detergent. He was so right! The dishes are cleaner than they've been in a long time! We would HIGHLY recommend TNR to fix any of our appliances. read more

I had a warranty claim on my Frigidaire stove due to a failed burner and was connected with TNR to have the service completed. There was a minor issue with the first repair that resulted in one of the owners personally coming in to handle the follow up repair. Amazing customer service, he allowed me to watch him complete the repair, explained to me everything he was doing, advised me on how to do repairs myself in the future if I wanted to and was overall just a great conversation. I rarely need appliance repair, but will recommend TNR up and down! 10 out of 10! read more

The issue is that we did not use the function after the repair. The first time we used the function it did not work. We did contrary to the installer's write up we did not say do not install the part. The technician that came to install the part said it was not necessary since the door lock worked. I have no control over what he put in his report but what he told TNR is simply untrue. We would have been happy to pay for the part if required. This was explained to TNR and why we thought they should send another technician to fix the door. read more

I was thoroughly impressed with the level of service we received from TNR. The office staff was very helpful when we made our appointment and the service techs were just great. Showed up early,took the time to explain what they would be doing, and took the time to make sure everything was working properly. Their card says they are the nicer repairman and that is so true. Thanks guys for your great service. Not something we get much of these days. We will call again if we have any future problems. I would recommend using TNR. read more

Let me begin with saying Rory and the TNR Appliance Team are truly my HEROS! Not only did they do a great job at fixing our Viking Fridge, but they understood how important it was to have it fixed and went above and beyond to accommodate to my needs. They are personable, polite, experts in their field, perfect communications and made sure that a recall, I was unaware of, was completed. Trust me in saying that I will use them again in the future if needed and vouch for them. Thank you again Rory!! read more

Great service. First they were very responsive through Yelp and on the phone to schedule a service visit. I was having issues with our Viking Dishwasher. I had tried to problem solve and fix myself to no avail. They came out and analyzed the issue to some frayed wires in the door that a previous owner of the appliance had caused. Tim was really nice and thorough about his repairs through the whole thing. He fixed the frayed wires and got the dishwasher up and running again. read more

This is my first ever Yelp review, but I just had to give a shout out to Dustin, from TNR Appliance. We'd been having major troubles with our Miele stove not lighting properly for years. Dustin was friendly, efficient, explained what he was doing, and got it working fast with a new part. He then carefully showed us what to do if it happened again, where to clean it, etc. I will definitely be recommending TNR to anyone that needs any sort of appliance repair. read more

Just got off the phone with Rikki. I had scheduled an appointment to repair my microwave and she called me back with an update. The repair was going to be over $600. She had spoken with her technicians and they suggested unplugging it and leaving it for 10 minutes. I did and it WORKS!!!!!! She definitely went the extra mile to get me this information so she deserves 5 GOLD stars and a Starbucks card!!!!! read more

Had trouble with my new Frigidaire oven not coming up to temp so service tech Dustin Craig came out to help me unfortunately it was a case of poor installation but he was able to point out the issue and I was able to correct it he was even kind enough to help me reinstall the oven and now appears to be working great Will definitely use them in the future read more

Andrew came out to troubleshoot our range/microwave combo and narrowed the issue down to a board that was bad. The team worked with us to get a replacement part installed and we are up and running again, which was much more cost effective than buying a new appliance. We are glad we went with TNR Appliance and would use them again if we had any issues. read more

TNR Appliance Repair is the best we've ever used. Dedicated professionals who actually care and strive for excellence on a daily basis. Highly recommended!! Avoid the hassle, frustration and loss of money with the other companies and call TNR Appliance Repair the first time, everytime. Bremerton, Washington Dryer Door Repair read more

Excellent service company. My viking refrigerator stop cooking. I called viking and was told to use TNR appliance. Tim showed up on time and had my refrigerator working in about a hour. Best part only cost $175.00. I will definitely use them again for my other appliances if I have another problem. You can't go wrong with these guys read more