As many previous complaints., our take out orders had missing items. Contacted customer services via email twice to address the matter and not respond. NO GOOD!!! This is Littleton store at Southwest Plaza read more

The GM James is THE nicest guy - I've had a really rough day and went into Tokyo Joe's to grab a drink to take some sinus medication while I wait for my son to have a CT scan at Health Images (next door). James was SO stinkin' nice that he changed my entire day. That says something of our 45 second interaction! I have just become a major fan of the Tokyo Joe's in Castle Rock - check it out and I bet you will be just as impressed. And tell James "hi!" from the gal who promised the Yelp review! read more

Tokyo Joe's - Asian Fusion Near Me - Castle Rock, Colorado

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Haven't been into a Joe's for quit a long time and hate to say won't go again. The quality was horrific the steak had nasty fat through out. I know our word is in a crisis rite now with the horrible leadership from Washington making meat food supplies difficult but holy cow! I was really hungry so I took a few bites only to cover and toss! Disappointed for sure. However the help was nice. read more

Genuinely the absolute worst service I have ever received from a National chain restaurant. I have never left such a poor review for any place. We waited for over 40 minutes for our order (we had a group of 8 people all 6 had their meals except for us) after a while we asked for an update on our order and a dark curly haired girl responded with "I only have 2 hands" I was absolutely shocked by that response as I was polite and friendly-- I just wanted an update. After another 10 minutes of waiting the same girl comes over and all but slams the food on the table in front of us. Makes a snide remark & walked away with no apology for the late timing or sassy attitude. I have worked in customer service for over 10 years & if I was her manager she would have been fired immediately for that. We all have bad days but no one's day is too bad to be a decent human. read more

Worst experience at this chain ever.... Hostess was incredibly rude. Food took 40 minutes to get to the table and was given a rude response when asked for the status... will not be returning and would advise others to have plenty of time and a tolerance for rude service read more

Took way too long to get our food out and made up excuses why they kept taking too long. Everyone who came in before us came and went getting their food fast and they just seemed to forget our food. They started they ran out of one meat and instead of telling us they made us wait and wait and wait. Would not come here again when I visit. read more

This is the worst "Asian" or Japanese or whatever type of restaurant you want to claim yourself to be. The people who roll the sushi roll should be ashamed of them self with the way how nasty their rolls look like. I mean I could roll it way better for my home sushi version. In fact you want to sell the crabby sushi for 8 dollars are insane to me. This is ridiculous! I mean how could people actually like this place or eat here? Their noodles are soggy, nothing was cooked the right way and sushi looks nasty and takes 30 mins for the guy to roll it up at a dead corner. Bento box? Have you ever see. A bento box? Omg I know we are not in California anymore but come on, this food sucks so bad and someone else knows how to make sushi in Colorado I am sure read more

A decent 'clean eating' option when comparing local fast food joints. The Yakitori Bowl (ramen) is a favorite as is the new Resolution Bowl (sweet potato -yum!), but I've really taken to the Poke options as well. The bowls tend to be a decent portion size which in my estimation is just enough to fill you up, without making you so full that you waddle to the door. This is particularly true at this location as I've noticed (as has another reviewer) that portions for the Poke seem smaller than at other Tokyo Joe's. Now that they've added customizable Poke bowls with numerous options perhaps that will change. The staff is friendly and the service typically quick even when busy so I'll give them the benefit of the doubt and a solid 4 stars. read more

Tokyo Joe's - Yakitori. A classic - Asian Fusion Near Me - Castle Rock, Colorado

I love Tokyo Joes. Love the healthy gluten free options. The Castle Rock location is great unless it's super crowded and then its hit or miss, but everyone is super nice. They only have beer. SO wished they had wine and sake. Then it would be perfect!! read more

Tokyo Joe's - Best salad ever!!! - Asian Fusion Near Me - Castle Rock, Colorado

We lost track of time and realized that we were on our way there 10 minutes before they closed...whoops. We called ahead to ask if we could still come in and place an order to go. RaRa and Josh were SO nice and still took their time preparing our food. I will be calling to give compliments to their manager for sure. read more

I am in the area from the East coast and came here for dinner the other night. Had a poke bowl with tuna and shrimp and it was delicious! Was surprised at the generous portion and loved how you could build your bowl with exactly what you want. Was here with two friends who live in the area and both of them got bowls of some sort but had cooked ingredients in them. It was slightly weird when the server brought out their bowls and said " our manager said we have to serve hot food first so yours will be out shortly" so 5 minutes later my poke bowl was delivered to me, they did forget my Nikko sauce but that was a quick fix. Overall a very good meal! read more

Food is good. Price is good. Ambiance is not good. The line is in the middle of the dining area so everyone in line stares at you when you eat. The tables are way too close together so if you go with just you and a friend, you're essentially eating with random people. Definitely wasn't ideal eating next to two strangers as they talk about what they don't like about their food. We might as well have introduced ourselves since we could hear every word they said. Definitely getting take out next time. Or making a 3rd person come with us so that doesn't happen again. read more

Service is okay. Food, not so much. Noodle bowl lacks simple flavor. California roll tasted fine but fell apart way too easily. I've been skeptical about Tokyo Joes. I won't be back. read more

This is by far one of the best experiences I've had in any restaurant, ever. Andrew, Sarah, Emily, and Serenity took care of us, and were incredibly friendly in the process. Our food tasted great upon receiving it, and we will certainly be back again in the near future! read more

Worst fast food I've ever had. I ordered a chicken protein bowl with noodles and broccoli and teriyaki sauce. The chicken was dry and over cooked and the broccoli was not steamed/cooked at all either. The teriyaki sauce was only distributed on a quarter of my food. The sauce was the only thing that made the whole meal bearable. My girlfriend's sushi portion was incredibly small with barely any fish. One piece didn't even have fish at all. The price is not justified what so ever for the quality of food and service that you receive. read more

So I'm not trying to be a snob and maybe I'm not being more negative because of my great disappointment, but on reflection I have to say and without any doubt the Sushi I had there last Friday was the worst I've ever had. Perhaps it's the new staff, equipment, I don't know, but the most fundamental and critical component in sushi is the rice. First there's obviously not "itamae" and I'm not certain anyone there could be called a "shokunin" either. The best sushi is based on very few simple ingredients, the rice, the fish, the wrap, the preparation and the rice. Yes Rice Twice. The rice in my maki roll was absolutely miss-prepared, it was simultaneously just a tad under-cooked, yet overly wet and completely tasteless. It was if this was an experiment in the manufacturing of artificial rice. It looked like sushi rice, but was a complete let down. My daughter's roll and wife's meals were equally bad. The ambiance or lack there off, tables bolted to the concrete and a dinning expereince that was just shy of eating at Old Navy were the finishing touches. If anyone ever asks you there my suggestion is to just say "NO JOE!" read more

Hey Corporate stop sinking your stores! You need to mark food SPICY DAMNIT! Your Hawaiian sauce has our mouths on FIRE DAMNIT! Spicy food makes us sick thanks for hiding it in your food!!! SO DANGEROUS! Topic at lunch was wondering what else your hiding in your food!!! Also "go tell Corporate" is not the right answer from mgt either. Mark your menus accordingly. BTW you've lost our entire family as customers. read more

On PREVIOUS visit watched employee DROP one of their table cleaning towels on THE FLOOR. Stayed on the floor for about 3-4 minutes before anybody noticed. Then, the employee delivering food to tables picked it up and began using it to CLEAN the edge of bowls of food...about to be delivered to customers. On my CURRENT VISIT (6/23/18) noticed AGAIN somebody dropping a cleaning towel on the floor...and AGAIN...put it back on the counter top where they prepare meals before taking out to customers. If I were the DOUGLAS COUNTY HEALTH department...I'd shut this place down if I witnessed something like this. $11/hour employee apparently don't care too much about YOUR food or it's presentation or cleanliness. Advised the MANAGER of my observations. read more

If you are looking for great food and a great location with staff that listen and care try Castle Rock. I work from Colorado Springs to Fort Collins and my favorite is Castle Rock. I have food allergies and they know the protocol and do a wonderful job. Staff is friendly, good at their job and aim to please the customer. Portions are good and food is always fresh and delicious. I just love Sara, Lily and Paula, thank you, you always make my food the way I like it. read more

Way over priced. Some of the worst sushi I have ever received at a restaurant. If you're thinking about going here don't.

I keep coming to this location because it's is closest to my house. Shame on me. Food takes far longer to serve than other locations and staff always seems new and not well trained. 4 different visits, 4 different food mess ups. Either missing items, like sauce or wrong items such as getting chicken instead of steak for to go order (which I checked and had them switch). Today the pork gyoza was served cold to touch and not cooked through. Also, without sauce. When I told them about it, they brought me another order, but was still cold on inside. Broccoli with chicken bowl also was cold. I guess after a year of trying, they are not going to improve. Thankfully other locations are great, so I will have to plan visits for when I'm closer to those locations. read more

I would like to say I had not been to Tokyo Joes for awhile but today my experience was excellent. The gentleman at the front register named Tobaski was welcoming and smiling. He came by our table asked how our meal was and was cleaning all the tables as well. He made our lunch experience exactly what we were looking for! Kudos to him! Thank you we will be back Tobaski!! read more

Terrible service. 40 minute wait for the wrong order & cold food. First & last time coming here.

Typical Tokyo Joe's, but that's not a bad thing! The food was plentiful, the staff was friendly and the choices were delicious. I've only eaten here a few times, but I will definitely be visiting again in the near future! read more

I love Tokyo Joes, but whoever is running this particular location is doing a really crappy job. The past 5 or so times I have been in here, my chicken has been undercooked or I have gotten so much fatty chicken I have to throw it away. Rice is stale a lot so I ordered noodles instead. They were all clumped together in one large chunk. I had to peel it apart. Apart from the food, the staff is rude and always seem annoyed before I even step up to the counter. Most times I see them all hanging out in the corner. Making it so I have to wait 30-40 EXTRA minutes for my food. Sometimes I've even ordered their pre-made sushi, and it still takes that long. My mother and sister order the gluten free teriyaki sauce, and on more than one occasion they have been served the wrong thing. They have a serious allergy and break out in hives! I'm just disappointed, my family and I won't be taking my business here any longer. read more

Tokyo Joe's - Clump of noodles, after peeling a majority of it apart. - Asian Fusion Near Me - Castle Rock, Colorado

I love Tokyo Joes in other locations. This one needs good management. On my way home from a late night at work, and decided to stop for takeout at 8:30. I was obviously a bother as they had to stop their closing routine to serve me. I ordered General Joes soup and crab wontons. Got the soup home and it was broth with a few pieces of chicken and spinach. No noodles, no egg, no celery or basil. Got 3 wontons instead of 4. Won't be back. read more

So disappointed. When this TJ location opened up, we were so excited. And for awhile the food and service were good. For the last six months, not so good for either. Tonight was the last straw. 46 minutes for an ice cold poke bowl to show up at table. No apologies from manager or offer to make it right. There are so many other restaurants who work hard for our restaurant dollar. We'll spend it there. So long TJ. It was nice while it lasted. read more

We love Tokyo Joe's for a healthy and quick meal and come at least once a week. Tonight they brought it to another level though. Embarrassingly, on our hurry out the door my husband and I both thought the other brought their wallet. Neither did, after ordering, and as my husband was leaving to go home to get his, James took care of our order! He didn't give us a hard time and it was completely unexpected! He and Alli epitomize great customer service. Five star service and food! It's why we're so loyal to TJ! read more

Late lunch on Wed., and James the manager waited on us -- he was great and gave us recommendations. They were not busy ... We ordered the lettuce wraps and yakitori bowl. PROS: The food was gluten free, delightful & tasty. Loved the peanut and lemongrass basil sauces, which added a lot of zest to the food. LOVE the lettuce wraps (especially messy to eat) and my partner truly enjoyed everything about the yakitori bowl. Overall, a very healthy meal we enjoyed. CONS: Wish my lettuce wraps had a *little* more chicken. Plus, tables needed a little attention. It was a little high-priced for lunch ($10.60 & 10.85) but we had a free bowl on TJ's Addict points, which was nice! Recommended -- we'll be back! read more

Green curry sauce was tasty but because the chicken is used for all their dishes it has no flavor as they don't season it.

I'm no stranger to Tokyo Joes but I wanted to say this is the WORST location I've ever been to! We paid at 6:40 and didn't get our food until 7:10! I got an ahi tuna poke bowl and something was wrong with the rice! It tasted like someone poured a gallon of salt on it! But I didn't send it back because it would have taken 40 more mins to get a new one. I felt bad for the kid working cause it was obviously super short staffed during the dinner rush. Really bad! read more

We always have a great experience here! The staff is always wonderful and our gluten-free order is always perfect, no cross-contamination! Last night, just when I didn't think we could be any happier, we met Nicky! I being a creature of habit, always order the same thing, She encouraged me to give a new bowl a try. She explained everything in detail and was more than happy to remove the 1 item I don't care for. It's now my new must order! I would give 6 stars if it would let me!! Thanks again, Nicky!! The Padillas read more

Do not go here. The service sucks. I did an online order and it took OVER an hour to make it. No one acknowledges you and the food could be questionable. Get your sh** together, this chain is great but come on Castle Rock! *ahi read more

After ordering online, I arrived at the restaurant only to discover that I had accidentally picked the wrong restaurant on the web site. (I later confirmed it was my mistake, not a glitch in the web site.) The staff at the Castle Rock store got a replacement order ready in 3 minutes. Plus they called the other store, who promptly refunded my charge. That is what I call good customer service. read more

We usually don't have bad service at Tokyo Joes but tonight was pretty bad. Cold food, long wait and witnessed some staff with terrible attitude (not directed towards us, we just saw it). Probably won't be back for a while read more

I was super excited when I heared my favorite resteraunt was opening a location in Castle Rock. Honestly, the first few months were kinda hit or miss, the food was inconsistent and the staff was all over the joint, but I gotta say, things have really settled in well now and this place is rockin! The online ordering app is kinda frustrating and temperamental, but when I went in to get some help regestering my rewards card, the staff was super helpful! Alli B at the front registers took the time to fix my problem even in the middle of dinner rush, and she was awesome! Super impressed at the attentiveness. Food is great here, and they have very good sushi for the price, and even though there was a rocky start, it just keeps getting better and better every time I come here. Family friendly affordable tasty healthy food :):):) yay! read more

I've been to this place quite a few times but after today will not return. Most of our food made it out timely but we were told the sushi would be out shortly. Well after everyone finished their meal the sushi was still no where to be seen. We went to the counter and the sushi maker appeared upset we were complaining. Finally the sushi came out in a to go box 25 minutes after we placed the order. After we complained blond haired manager came over and was pretty rude. She finally did refund part of the order. Not one apology at any time. Bad management. Many more better places to choose from. read more

For the third time, this establishment hasn't provided the sauce that goes with the build your own bowl. I haven't ever reached out the other two times, but tonight when I called, all they could offer was an apology. They've always been large orders (expensive) but have failed to provide the sauces. So disappointed. read more

Horrible service and this isn't the first time. Both our meals were wrong as well as 3 tables around a us. The kitchen staff needs to pay attention. I won't be coming back read more

Got a white chicken bowl and it tasted extremely bland. You can tell it was frozen chicken. Also, got a salmon poke bowl and it tastes off. You know how you can like taste a scent? Well it tasted/smelled like burnt hair! Got about a quarter of the way in and threw it out. Y'all need to be on kitchen nightmares lol read more