Service was slow. Took 20 minutes for an fajita plate and a single taco and I had to remind them. "Hey did you forget my order" Everyone after me was served. Shocking they did. I started putting my order in at the kiosk at 1:44 with an employee at the counter with his back to me the entire time I was halfway through putting my order in when he finally goes. Oh, I didn't see you there. So I just finished putting my order in. 20 minutes later and she had to go up to the counter and ask for something like you know my food. Not a very good look for you, which I am very familiar with Torchy's and is one of my go-tos when I'm on the road. read more

I still can't believe this experience. I witnessed an employee, Leann, become extremely confrontational, yell at me, provide inaccurate information to the manager on duty, and attempt to refuse service to me -- all between approximately 9:30-10:00 AM this morning. I stopped by Torchy's on my way to work and experienced some of the most unprofessional customer service I've ever encountered. I walked up to the empty cashier counter and placed a to-go order through the kiosk. During the ordering process, I selected buzzer #8 before realizing the buzzers on the counter were not arranged in order, so I started looking through the stacks to locate it. Leann had seen me walk in, but had been sitting near the bar area. Once she heard me moving the buzzers, she came around the corner and immediately yelled, "What are you doing?!" I calmly explained, "I'm just looking for a buzzer because I assigned myself one before confirming where it was." Since no one was at the counter to help, I was simply trying to figure out whether I still needed the buzzer or if there was another option. She then became increasingly aggressive, grabbed the buzzers from me, and said, "It doesn't matter if nobody was up here! Don't go messing up our stuff!" I was genuinely confused by the level of hostility because I had already started putting the buzzers back in order. I responded, "I'm literally fixing them now. You can stop being disrespectful." She then told me she didn't have to stop doing anything and threatened to refuse service. After being spoken to that way, I asked if there was a manager available. She went to the back and later returned, saying the manager did not want to speak with me because they had supposedly seen what I did on camera, and that I needed to leave and slammed my food on the counter. Shortly afterward, someone walked in wearing what appeared to be a law enforcement-style shirt. Around that same time, I had taken a picture of Leann for this review. She had been walking toward me but stopped when I asked him whether he was a police officer. After he said no, she said to him, "Don't talk to my customers. Ignore her. She's been causing problems all day," which was confusing considering I had only been there a short time and had not caused any issues. Eventually, I saw who appeared to be a cook come out from the kitchen area, so I asked in Spanish where the manager was. Leann interrupted and said she had already gotten the manager, but shortly afterward the cook got the manager, Reina, & she came out. I explained what happened and asked whether it was true that she had declined to speak with me because of camera footage. Reina apologized and said, "I'm sorry this happened to you. You shouldn't have had to deal with being treated this way early in the morning. No, I did not view any cameras, I'm the only manager here. I've been trying to tell our general manager about the way she treats us and customers but they still have her here." She also helped process a refund for me since I no longer felt comfortable receiving food after the interaction. I have never experienced this level of rude and unprofessional behavior at a restaurant before. I appreciate Reina stepping in and handling the situation respectfully, but the interaction with Leann was shocking and disappointing. read more

Torchy's Tacos - Leann - Tacos Near Me - Houston, Texas

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Love it here! Straight from church to the tacos! Baja shrimp taco and spicy brush fire taco are my top twin flames. And Jayla at the counter suggested the Mexican candy drink. After having said drink... I don't remember the ingredients but it was good. Tonight the girls scouts are also selling cookies. read more

Torchy's Tacos - Mexican candy drink - Tacos Near Me - Houston, Texas

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Chips and queso served with tacos instead of beforehand. That's always a disappointment. Two avocado slices that were browning were served with my quesadillas. (See pic) Cheese not melted on the wrangler taco I ordered. They're going through the motions here, but there's no love. read more

Torchy's Tacos - Two very unappealing avocado slides with my quesadillas. - Tacos Near Me - Houston, Texas

First times visiting Torchys Taco and we were not disappointed. Greeting by Maya, she was helpful and friendly. I ordered a brisket taco, beans and rice and a drink. You are given a small "pager" of sort but to my surprise , it doesn't light up when your food is ready. It is only used for a staff to locate you to bring you the order. Seemed a bit odd but if it works- The place was decorated very eclectic. We enjoyed the place very much. A full bar is located inside . The taco was amazing with the chipotle sauce added to the top! The rice and beans topped off and complimented the taco. The only reason for 4 stars is that being our first visit, it was confusing where to get our drinks as it was located almost parallel and behind the cashier- seemed off again. The layout was just confusing. However with the great food- I will be back and would highly recommend eating at Torchys! read more

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I love Torchy's tacos and specifically this location. They are always so nice. The ambience is very chill. The food is always very fresh and well spiced. Especially the queso. They are very quick with the food and we are always in out in 30 or less minutes. Amazing place! read more

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Torchy's was a terrible experience, I ordered queso Togo INSIDE and it took 30 minutes with I kid you not only 6 people sitting the bar while the employees continuously telling me it's coming I watched the woman at the bar order queso while I was waiting for mine .. got hers before me ! And I still had to wait 15 more minutes for mine queso was mid , service is butt, they're overpriced, the employees are rude why would I spend anymore money here read more

Torchy's has perfectly seasoned tacos and slightly sour margaritas at good prices. Nice lunch break!

After having a not-so-pleasant experience several weeks ago, we have went back a few times, and the service/consistency has been much better! I look forward to many more tacos and margaritas here in the future! read more

Slow service. Tacos arrive cold. Service and food used to be better. Since moving to their new kiosks things have taken a turn.

Went into Torchy's around 10:30am on a Saturday for some breakfast. Before heading out on my errands, I decided to sit at the bar to eat and re-energize. Erin at the bar, greeted me quickly and helped me pick out which breakfast tacos to try. I mentioned being a little hungry so she brought me some chips to enjoy while I waited for me tacos - really a step above! The food was delicious, I got my zen, and the service was wonderful. read more

Torchy's Tacos - Tacos Near Me - Houston, Texas

Best tacos and even better sauces to choose from! Their margaritas are SO good! Our go-to breakfast taco spot! read more

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Please stop letting children sit at the bar. As adults we do not want to sit at a bar with a child. We actually came last night and left as there were wild children at the bar. Other than that the food is great! read more

First things first, the queso here is fire!!! My boyfriend always talked about it and I finally got to try it! Stopped by here on a Thursday and it wasn't too busy. The person that helped us out with ordering I forgot their name (red/orange hair and glasses) was funny and nice! We weren't rushed or anything but felt welcomed. Service was good! We got the hillbilly queso and that was inhaled by my boyfriend and I. We also got the trailer park taco, Mr.orange, and the chicken fajita! All the tacos were filled up pretty good and seasoned well too. It isn't your traditional Mexican food but it is pretty good. Although it was good it isn't something we'd get all the time though. Maybe once a week or two weeks. Well balanced but on the heavier side. A solid filling meal! There is a small bar for you to order drinks and they have daily specials I believe. On Thursdays I think the drinks are 50% off the torchys martini. We got the torchys Paloma! It wasn't that strong but still pretty good. Tables were clean and modern inside. A very casual sit down restaurant! read more

Torchy's Tacos - Mr.Orange, Fajita, and Trailer Park tacos - Tacos Near Me - Houston, Texas

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3rd time in this location in the last several weeks (summer of 2025) and two out of three times right at lunch and boy was the food V...E...R...Y S...L...O...W to come out of the kitchen!! Not sure if this is chronic for this location or it is just bad timing (both of those times were right at 11am) although this is twice they've let me down. Maybe it was just a perfect storm and the area businesses and their call in orders as both times people (workers and food delivery companies) were waiting on big orders. In the bright side, the food has been good or at least as expected. read more

Visiting from out of state..... Stopped by for brunch after landing at the airport. Loved the flavors of the tacos. Few items were not available as they were waiting for some delivers to come in. Nonetheless since we were eating at Torchys for the first time, we didn't mind trying other available options. Dont remember the names of all the tacos but between the 8 of us, we had pretty much ordered every taco on the menu :) Loved their salsas. read more

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Every Torchy's besides the first one I ever tried in Houston is always a FAIL!!!! I always take my time having them repeat my order back to me at least 3x and somehow, it's always messed up. Stopped by to grab a bowl and again, she repeated my order back to me 4x, I kid you not. 10 minutes later, my food comes out, mind you it was a to-go order and I'm glad I checked it, but half of what I ordered was missing. I asked for blackened salmon, rice, avocado, lettuce, spinach, grilled onions, cooked cabbage slaw, and peppers. I got regular salmon with rice and lettuce. The manager had to remake it and when she brought it out, she said how everything I ordered was at the bottom but she gave me extra. Girl, no it wasn't. The bowl isn't deep enough for me to have missed "everything at the bottom". Sigh. read more

I was honestly surprised at how horrible the service was today. I had to wait almost 30 mins for 2 tacos, chips & queso, just for the tacos to come out cold and chips to be extra salty. Not to mention it was only me and 3 others customers inside the restaurant. Workers being flirtatious with each other walking around playing around, it's like there's no type of management whatsoever. read more

I haven't had any issues here and the food is consistent as far as Torchy's Tacos go. I also didn't know you could have a small queso until this year and I had gone to Torchy's for years lol. read more

Didn't get to catch the gentlemen's name with the glasses that rang me up but just want to say I appreciate your customer service and being attentive while I dined in! Hope management recognizes his efforts! Will be back! read more

This Torchy's location has lost two stars from me for placing self-ordering kiosks at the counter. I ate here on a Sunday at lunchtime. It was very busy. There were no employees available to take orders, just the kiosks. While I understand the purported cost savings of replacing staff with automation, one of Torchy's strengths is great customer service. A kiosk is poor service. It signals that profit is more important than people. More important than customer, more important than employees. read more

Always the same dam thing with this Torchy's. After so many years. I'm done with them now for good. First you order online and end up waiting way longer then expected time. Might as well go line up inside. Second you get home half your order is missing, never put the right sauces you order. no napkins, no silverware for the bowls you order????? The people that work here don't care at all about anything and are lazy. Should changed the whole entire staff here in the Katy location. Never have this problem at the locations in Houston. read more

Again, a horrible experience. This spot was so vibrant and wonderful when they opened. Since Covid, it's like a funeral home with the worst energy and they can barely get your order right. It would be no surprise if this one closed. I even ordered ahead to pick up and there were still issues. What a shame to have witnessed it's decline. Oh and forget about the bar. I tried to have a drink last night here. Not only was it dead and somber like a funeral procession but there's no more bottles of wine. Your choices are the wine in a can. I walked over to Grub instead for a more normal bar experience. read more

Torchy's Tacos - Decor is great. - Tacos Near Me - Houston, Texas

My visits to Torchy's are always consistently good and this location was no exception. Lots of parking in the lot. Service was quick and friendly. The queso and tacos were great as always. read more

Needing to help out local restaurants as we are in such a state under social distancing rules these days. We thought how about Torchy's It was great! Tried the beef fajitas and they were remarkably good and an excellent value for the price. Great taste and plenty of beef with tasty tortillas and accompaniments for a very good price. Brought to our car with a very polite young gent wearing a mask and gloves. Of course you should tip well these hard day's.. i suggest 30% or more if you can .. the waitstaff and businesses everywhere need our help! Support your restaurants! read more

Torchy's Tacos - Pick up only during covid days! - Tacos Near Me - Houston, Texas

How about not serving us cold B.F tacos! Seems like they gave preference to the take out orders or they simply forgot that our order was just sitting there. And they weren't even busy! read more

This is a regular lunch spot for me. Great tacos and great ambiance, no complaints on my end. read more

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Veronica was amazing!! Went to lunch to enjoy some tacos and queso :) Service was speedy and food was hot.

I came here on a Saturday evening 45 minutes before closing and I had such a great experience Veronica was amazing and customer service was amazing. read more

amazing customer service and the employee Veronica was very nice to talk to. She was always checking on us to make sure we were okay. The food as absolutely amazing as well read more

Veronica was great. Made recommendations and checked on us regularly. Food, as usual, was fantastic.

This is my go-to location because of where I live. I always order the Baja shrimp and whatever the taco of the month is. The food is always fine but I don't like how they make drinks here. The perfect patron Margarita is my usual (and the torchytini) and this location makes them both too sour. The gessner location makes them perfectly. I always sit at the bar and the staff is fine. read more

Torchy's Tacos - Baja shrimp and taco of the month (chicken and waffle) - Tacos Near Me - Houston, Texas

The jerk chicken taco and the chicken fajita taco were both bulging with meat, warm and most importantly flavorful unlike at most Tex mex places. I loved the different sauces and cold beer. The wait was a bit too long and the guacamole was fine but could use more fresh cilantro and other typical fixings that make it spicy. Thank goodness it was not drenched in lime. The tacos were excellent and beat any from an upscale restaurant. Such a good value too! We will be back! read more

The restroom were disgusting. Waiting time huge even with a few customers . Old chips , cold and too salty. The worst torchy in Houston, Katy , Fukshear . read more

Veronica has great customer service. I enjoyed talking to her. This place is nice and clean.

Popped in to grab a couple of tacos before heading to our weekly troop meeting. Fast delivery, on breakfast tacos, and one of the gents offered a complimentary chips and queso with a purchase, since we were first timers. Only flaw was the queso was spicy just a tad. When I requested mild. read more

Went into Greenhouse location tonight. This place is so dirty and messy. I'll post some pictures. They don't have wine anymore. The drinks are not that good. Food is still good, but I am worried that there's droppings in it. Need a good manager to clean this place up! Do better! read more

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Wow! I love this location. I've been to various torchy's but this location has superior customer service & the food tasted even better!! My favs: trailer park trashy & their special taco (naughty Santa). I hope they add the naughty Santa to the regular menu because it's my favorite!! read more

Torchy's Tacos - Trailer park trashy & naughty Santa. Both super good!!! - Tacos Near Me - Houston, Texas

Great tacos and queso, my favorite is the barbacoa taco. Their happy hour menu and margarits are great too. read more

Torchy's Tacos - Torchys Queso - Tacos Near Me - Houston, Texas

When it comes to Torchy's Tacos, I can proudly say that I've tried every taco on the menu minus the breakfast tacos. And I've been to most of the Torchy's in Houston. But this location is probably the best one I've step foot in! When I asked my boyfriend last Labor Day morning what he wanted to eat, I was so thrilled when he said Torchy's! Hallelujah! I found myself a good one you guys! We came in around 10:30 and there was barely anyone there. The guy at the cash register was super nice and friendly and was happy to help us order. I got my go-to orders: Trailer Park (trashy version) and Brushfire. My boyfriend got the Democrat and the Alabama Shake. All were delicious as always. What really stood out to me about this location was the interior design, seating, lights, and even the bathroom. I loved the booths and the decor! Prettiest, most clean Torchy's I've been into. My boyfriend even said that their tacos are better than the ones he had at the other Torchy's! My only complaint is that I ordered my Trailer Park trashy and got the normal one. Oh well.. Torchy's knows that I gotta diet keep the weight off.. I'm glad they opened a Torchy's in this area and answered my prayers! Can't wait to be back soon. read more

Torchy's Tacos - Tacos Near Me - Houston, Texas