This is going to be quite an extensive review because I am going to share my entire experience from the past week here in a nutshell. I purchased a beautiful GM Certified Pre Owned Tahoe April 30,2016 and left the dealership extremely happy. The next day, the check engine light came on in the vehicle and I took it back and asked for my money back. I was told that I could not get my money back and that they could either switch out for another vehicle or I could have them fix it. Darius who was assisting us at this time tried to find me another vehicle for 4 hours but in the end i couldn't find another vehicle that i liked during this time, asked to speak to the general manager because i wanted my money back and after the SUVwas in service they said there was nothing wrong with the Tahoe I bought, so they reset the sensor because Jeremy said that it turned on because it had just been detailed and that these things happen. We told him that the engine was shaking and that didn't seem normal but he insisted that the Tahoe was running great so I left with the Tahoe I initially purchased. A few days later the check engine light came on a second time. I took it right back to Tracy Chev again and they ended up keeping it this time because of an oxygen sensor issue. They called me later the next day and said that even though they replaced the oxygen sensor the check engine light came on again! At this point I refused to keep the vehicle as I only had it for a day when all these problems surfaced . I was loaned a service vehicle from them to drive and they ended up having my Tahoe longer than me. I told them I wasn't keeping that Tahoe even though i loved it but due to its issues did not feel safe and asked for another meeting with the GM. Never got it. Took it upon myself to email the GM and set up my own meeting with him in which he replied promptly and met with me today. He was extremely understanding and appologetic and told me that yes I could have gotten my money back per the GM certified 3 day/150 mile customer satisfaction promise and that he was sorry I was misinformed. He had Darius ( the only one who kept in contact with me the entire week and tried effortlessly to find a solution) help me by looking for another vehicle I was 100 percent happy with and that if I wasn't happy I would get my money back as it was paid in full. Now this is the type of customer service this company stands for and followed through with. I have to say that it should have been followed through with the first time I brought in the Tahoe and that is one of the reasons I gave 3 stars. It took a week because other employees here were giving me the runaround and avoiding my concerns and making excuses but in the end, the GM, Michael Whang, floor manager Whael and Darius full filled my request and the GM Certified promise as well as Tracy Chevrolet's promise to live up to customers expectations and exceed those expectations. I left there today with another Certified Pre Owned Tahoe exactly like the one I had originally purchased with a good warrenty for my troubles and stress. Although they didn't do everything they could in the beginning and some of their employees that i will not mention need to be schooled on proper etiquette in handling certain situations and customer issues as well as learning to be respectable and responsible to their customers and reading up fully on the GM Certified promise, the end result was, I was taken care of by Michael Whang, Whael and Darius, found a solution and was put into anther beautiful 2015 Tahoe and so far I am happy once again. Darius was very helpful and sincere and i would recommend speaking to him if you are interested in buying a vehicle from Tracy Chevrolet. I understand that it's not their fault that there are some vehicles with issues because they don't make the vehicle, they sell them, but customer satisfaction and safety should be their number one priority at all times and when a customer tells them that something is wrong they should listen instead of trying to find ways to force them to keep an expensive vehicle that has many issues just so they can keep that sale going. I was finally showed that respect today. I was going to write my review last week when I was upset that I felt like my safety and concerns didn't matter and apparently there was a lot of miscommunication and avoidance but I can say honestly at this time that I will recommend Tracy Chevrolet for your car buying needs. And don't hesitate to speak up if there is an issue. They will find a way to fix it and make you happy if you speak up. read more

I would HIGHLY recommend Tracy Chevrolet if you are looking for a new or certified pre-owned vehicle. I have purchased cars at other dealerships in the past and had terrible experiences with rude or lying sales people, salespeople that act like vulchers as soon as you walk onto the lot and financing nightmares. You don't get that at Tracy Chevrolet, you get outstanding customer service. I took my 19 year old daughter to purchase her first new car. We walked onto the lot and were looking at cars for about 10 minutes and then decided we wanted to get inside of one and check it out and maybe take a test drive. We looked around the parking lot and no sales people anywhere. I thought that was cool as heck! They want YOU to approach the salesperson first, instead of vice versa. So we walked up to the main showroom, walked in the door and saw a salesperson off to the left and another ahead of us, but as bad as this may sound, I didn't want to talk with either of them. I looked back toward the right of the showroom and there were a couple more salesmen and I walked right up to a gentleman named Tom Friedman. Tom seriously made the car buying experience an enjoyable one. My daughter wanted a Spark because they're "cute" (teenage girl) but after I test drove it, I was NOT impressed at all. She mentioned to Tom that she had wanted a Cruze since she first saw them, but they were out of her price range since she had to make the payments herself. Tom then told us about a Certified Pre-Owned Cruze that had just come in the day before. My daughter saw it and fell in love immediately and.... it was in her price range. Mama test drove it for her and it was definitely a better car, more stable, more power, lots of bells 'n whistles. So we start the financing process and it was a super enjoyable experience too. My daughter had a monthly payment she felt she could afford and was scared to go over that amount. Stacy Foreman, the Finance Director worked her magic and came up with something pretty close to the monthly payment my daughter was hoping for and talking with Stacy was a joy. She is such a remarkable woman. When it's time for me to buy myself a new car, I will DEFINITELY be going to Tracy Chevrolet! Thank you Tom and Stacy for making my daughter first car buying experience an amazing one! read more

I went into Tracy Chevrolet last month after scheduling an appointment to look at a car (Used Chevy SS). Chris Morri was more than happy to help me over text, phone etc and answer all of my questions. I have challenged credit and he was professional and still willing to work with me after not being approved. I finally got an approval thinking all is fine, Teddy I believe helped me out at this point because I was really trying to get this car before anyone else did, in great condition and reasonably priced. All is well until they can't verify my co-signers income. Keep in mind this is 2 weeks after already having the car. Came down to the point that I needed a new co-signer. This is where the finance guy Romell(sorry if I butchered your name bro lol) and Chris both are very helpful and very patient with me, trying to work with banks to solely get me approved until I got one of my potential co-signers to come thru. While still having the car. It did get to the point where A guy named Adam called me (who was kind of rude over the phone tbh) and told me they needed the car back. I came there the same day with my co-signer and made it happen and the car became mine. Then I run into another issue with the bank as they got the sale price wrong and denied the contract and wanted more money down. God it was a mess but I put the more money down and finally got it funded. All while not bringing the car back lol. Especially thank you to Chris and Romell man, very patient never got mad or anything and had faith in me that I would make it happen. Without them, it's very well that this car could've been back for sale and with somebody else. Now the cars officially financed to me and we are all good. Still got an issue with the vehicle itself and Chris said as soon as I'm ready he's gonna try to pull some strings to get it fixed. (Used car no warranty but we will see what he can do!) Great guys and appreciate both of them being patient and informative, and helping in any way possible. Definitely would buy from them again this time with better credit lol. read more

I have a short story about my good experience from buying here and having my car only serviced here (Thanks Ryan). I visited several places and the two cars that I wanted were a chevy Cobalt, or a ford focus. My favorite car at the time was a ford focus but the better deal lied with Chevrolet. I had received three thousand in rebate off the car so I decided to go with it. The salesman at the time was very nice and helpful, I admired that because every other salesman jumped in front of our car yelling SALES? SERVICE? OR PARTS? It was a good experience buying the car, needless to say, and it was ordered after signing the paperwork. The car arrived and when I was pulling out of the parking lot the salesman walked out and looked straight at me. I thought something was wrong but he stopped by my window and said that he was able to get me an additional one thousand dollars in rebate. The car had already been purchased and his job was done, yet he got me another one thousand dollars off, I was very happy to sign a few more documents. The next part of buying a car is the service area in which repairs need to be done. There have been a few recalls for the car and every time I go to have my car service they check to make sure nothing was recalled. The main person convincing me to buy at this Chevrolet dealer was because the service was great and she was right. They are always really nice, and remember who you are, also they wash my car even when I'm only getting an oil change. The other day I brought my car in because I thought one of my tires was leaking. They found out it was a nail and I wasn't just imagining it. I asked how much it was and he said don't worry about it, everything is taken care of. I bought no extra warranty with the car just the 100,000 miles/ 5 year warranty. If you are looking at these reviews because you want to buy a car I would definitely recommend coming here to buy your car because you will get great service when buying the car, and after you buy the car. You can't ask for anything more. 5/5 Stars Brandon read more

it is so refreshing to get good service nowadays. Tracy Chevrolet had a car posted on Cargurus I was interested in driving but live an hour and a half away from their establishment. I called on the car and Fabulous Fabiola took my information and sent me a video via text of a gentleman named Darius who would assist me through the process. Darius is a soft spoken and polite young man who is knows his cars. He was there to greet me the following day and take me on a test drive. He showed me all the fancy things about my car, the Carfax report, and talked about what was under the hood. When we got back we negotiated a price and I told him I had to think about it and went home. He did not cram the sale down my throat which has happened to me in the past when purchasing a car. Darius gave me the appropriate amount of space and learned the way to communicate with his client. Every client is different and for me it is via text messaging. I asked him questions about the car all week and he even kept in touch with me on his days off from the dealership. Once it came time to solidify the financing he worked with me to get my application in electronically so my paperwork time at the dealership would be minimal. I squabbled a little about the interest rate - he told me he wanted me to be comfortable and gave me the space to check out financing options with others. Come to find out I was getting the best APR available in the market. The day we finalized the deal his smile said he was celebrating with me. He was very respectful of my time. Even after the sale he is still answering my questions. He has great follow up and is a very productive salesperson. Great experience. Thank you Darius! Oh, and I love love love my new car!!! read more

Two weeks ago in early April, I purchased a new 2014 Chevrolet Spark from Tracy Chevrolet in Tracy, CA. I wanted to rush right home and write a raving review but decided to give a little time, when the newness of the experience had somewhat settled in. I am now ready to write that review. As a female, I am very skeptical/hesitant when it comes to dealing with purchases of large amounts, especially when I am dealing with a male seller. I have found many times they have the tendency to throw numbers out as if they are really helping a female customer, but in reality they laugh all the way to the bank after having made a deal that was definitely anything but a fair deal for the female customer. So, to avoid such a situation, I worked out everything online with Mike Turner, the Internet Sales Manager. When I felt the price was right, I wrote it down and made the trip to Tracy to pick up my new Spark. Mike was busy and another sales rep by the name of Abdul had to help me, and immediately I felt the scam was about to begin. I thought it was starting when they informed me the trade-in I had been offered was going to have to be less upon seeing my car. I stuck to what I had been told online and Mike made sure it was honored, The experience was profoundly pleasant. Chevrolet definitely hired two winners when they hired Mike Turner and Abdul. They were approachable and attentive while I waited for all the paperwork to be completed. I LOVE my car and would not hesitate for a second to recommend to anyone looking for a car to try Tracy Chevrolet before going anywhere else. Not only are they willing to work with you to help you get your dream car, but they want you to walk out 100% satisfied. Great experience!! Mary E read more

We planned a road trip from central CA to NV, unfortunately approximately 90 miles into our trip my Chevy truck overheated. I called my roadside service who recommended towing me to the nearest dealer "Tracy Chevrolet". I arrived 3 hours before closing and was told that they were to busy and wouldn't be able to look at it until morning. However, they offered to prioritize my truck the following morning. Thankfully they're great shuttle guy was able to get me to a hotel for the night. Morning came and no word, I called numerous times to be told that the service reps. were to busy to take my call. Eventually Ashley J. called me back to say the repairs would be around $4500- and I could reduce the price by $200- if my cylinder heads were not sent out to a machine shop for inspection which would take about a week. I had explained the situation about our travels and that this was not an option for me. I told her I'd be in to pick up my truck and rent a truck & trailer to get it home to my own mechanic. She offered an alternate solution of having a new motor put in for around $7000-. This made absolutely no sense to me at all, her suggestion was almost twice the price. I was charged $140- just for them to take a look at it without any repairs done. After getting back home and having my local Chevy mechanic look at it I needed to have my water outlet replaced for under $30-. What a joke !!!! They were looking for an opportunity to take advantage of the situation that we were in, horrible way to do business. They should be ashamed of themselves. BEWARE ! read more

I had been saving my money for a good amount of time to get my first car from a dealer. I see a great car with reasonable mileage, the color I want, and it was a manual...Perfect for me. So I call the dealership and get Harry. I tell him about the car I had wanted and he said, "I will set the car aside in the shade and put the keys in my pocket." That was so helpful because it felt like hell on earth that day. I had no intention of actually buying the car right then and there, I just wanted to test it to see if I had liked it. So I take a look at it and he tells me, "Take it for a whirl." My friend and I are in the car testing it out, doing all the stuff you need to. Test the brakes, test all the electronics in the car, test the air conditioning. AC was in prestene condition I'd say. She asks me, although knowing my answer, "You like it?" Of course I say yes. We come back and they run the paperwork to see if I qualify (keep in mind, I'm 22 with only 2 1/2 years of credit). The sales manager told me with me being able to keep a job as long as I have and have pretty good credit for the length that I have had it, there is no reason I would haven't qualified. Even though I didn't get the greatest interest rate, I'm young, I know I will buy another car in the future, so it will only help me in the long run. I was very happy with how I was treated and delt with for my first purchase. I would definitely recommend Tracy Chevrolet. Hell, my fiance even wants to come in and get a truck :) read more

I had such an amazing experience at Tracy Chevrolet that I just had to share. I went in knowing exactly what I wanted--a Chevy Spark, even though they've been discontinued after 2022. To my surprise, they had exactly one available: a 2021 with 70,000 miles, priced at $9,999. The moment I saw it, I just knew it was the car for me. My best friend has one (hers is marshmallow-colored), and now I have mine in red hot--it felt meant to be! What truly made the experience special, though, was the team. My salesperson, Jose Rodriguez, was incredibly kind, relatable, and easy to talk to. There was absolutely no pressure--just genuine help and great conversation. Christian handled the financing, and Mike helped make sure all my paperwork and details were in order. All three of them were professional, patient, and genuinely warm. We even chatted about San Francisco life, and it turned into such a natural, friendly experience--it honestly felt like we became friends. They also shared that they had hosted a community event recently and are working on building connections in Tracy, which I really appreciated. That says a lot about the kind of people they are and the culture at this dealership. I've been to many dealerships over the years, and I can confidently say this was one of the best experiences I've ever had. Their sincerity and kindness were 100% on point. I highly recommend Tracy Chevrolet to anyone looking for a vehicle. They truly have an outstanding team! read more

We came here to look at a truck for my husband. It was late in the evening and we didn't expect to buy one that night because we just started shopping. It was almost closing time and the salespeople were all busy with customers. Despite being busy "Tino" Torres still authentically greeted us and made sure we were well taken care of. After meeting him my husband and I agreed there was no need to look any further because we knew he would make sure our car buying experience was exceptional! This guy was so amazing that he was able to help our family and his other customers simultaneously, but was able to make us feel as if we were his only customers! That takes talent and a high regard for customer satisfaction! We went for a test drive and were ready to sign the papers. I always dread car shopping because it usually takes so long to complete the process. However, Alex, Matt, and "Tino" completed the process quickly and smoothly! These guys answered all our questions and ensured we understood everything throughout the process. They were honest, knowledgeable, and friendly. They provided top notch service and stayed late to finish up our paperwork. It was the easiest and most pleasant experience I have had buying a car. Tino even followed up with us after our purchase. That is the type of service that deserves your business and loyalty! These guys were great and I will go to Tracy Chevrolet for all my future car buying needs and recommend people to do the same! read more

Tracy Chevrolet did a great job last night on the purchase of my new Stingray Corvette. I called in to check inventory and I spoke with Fernando. Fernando was knowledgeable about the car and the options I wanted. He immediately sent me a few photographs of the window sticker so I knew I was going to look at exactly the car I wanted and that the car was exactly what he said it was. I've had problems with this in the past and was wary of the dealership switcharoo routine - not so in this case. Fernando confirmed the car, price, options and we discussed trade in value of my car. I received pre-approval from my bank, I called Fernando and we made a deal over the phone in about 3 minutes. No hassle, no haggle - a few negotiations and we were done. I drove out to Tracy Chevrolet and met with Fernando and met with their sales team. I arrived at 8:30pm, the store closes at 9 - they told me it wouldn't be a problem. Wael Ereikat is their sales manager, he did a fantastic job of finding a great rate on financing, the sales team worked quickly together to complete the sale and have me on the road in about 1 hour. I am very impressed with my experience and with their sales team. They were straight forward, honest, didn't stall the sale and were very friendly and energetic despite going home late. Thank you for the fantastic experience. read more

Read ALL The negative reviews :) Disappointed with Chevy and this dealer specifically. 1. I am unhappy with Chevy's implimentation of the electric vehicle. They had good technology and they threw it away. They used our money to build a dead end half-breed plugin that is overpriced. 2. I went the dealer in 2010, looking at the new Malibu hybrid. The salesman was lazy. He just stood on the corner of the lot smoking cigarettes and wearing sunglasses. He didn't know anything about the cars at all. I asked him about the Malibu hybrid (which was way more cost and only got 2 MPG better than the standard Malibu).. "People buy hybrids to be 'green', they don't care about efficiency", What? 3. I went to the dealer again, last month. Same deal. The saleman knew NOTHING, literally nothing, about the cars he was supposedly selling. He was annoyed that I wanted to drive several versions of the same vehicle, that I took to long on the test drive (he didn't bother going with us, probably wouldn't have helped anyway). It is an extreme disappointment because I have purchased around 8 new Chevy vehicles and the car company is seriously apathetic. In my opinion, the USA government shouldn't have wasted our money trying to save them. See my review in Tracy Honda, that's another story :) Y-el*p s-tink$ read more

I came to Tracy Chevrolet after doing a lot of online research and calling dealerships to see what they would offer me for my trade in. Not only did they have exactly what I was looking to buy at a great price, Tracy Chevrolet gave me the best deal on my trade in, and I have to thank Fernando for that. He did an awesome job and handled all of my trade in details, including the price they were going to give me, which was great. I also like the fact that this is his one and only job-to buy cars. He isn't busy trying to sell you something. He really was working to get me a great deal, not focusing on getting the dealership a great deal. If you want to trade in your car, call Tracy Chevrolet and ask for Fernando. I also want to thank Mike Turner for a great job selling us our new car. He wasn't pushing anything on us, and he answered all of my questions without making me feel like I didn't know what I was talking about. He did a really good job listening to me and what I wanted and didn't try to persuade me otherwise. I would also like to say great job to Wales who handled the finance paperwork and made that part quick and easy. Overall I would recommend Tracy Chevrolet. By the way, this is my first Yelp review. I signed up because I was that happy with my experience :) Great job guys. read more

THANK YOU TRACY CHEVROLETE AND GOD BLESS. I had the best experience of my life ever with the amazing, professional, honest, courteous, knowledgeable, helpful, nice employees at the TRACY CHEVROLETE. TRACY CHEVROLETE have defined and overpassed "EXCELLENCE IN CUSTOMER QUALITIES" and stand tall and proud. I called and inquired for a new car: Cindy the beautiful employee welcomed me to TRACY CHEVROLETE, asked to come down and test drive the new car, then, told me take your new car home. I was extremely impressed and happy with her kindness and respectfulness. They took their time and explained everything to me. All staff were helpful to all guests. They treated everyone like a family. I recommend all people to drive a little to TRACY CHEVROLETE and save a lot. Just as I did from San Jose to Tracy. You will be rewarded and happy. Please go to Tracy, visit, you don't have anything to loose, make a mini trip, and have a meal in Tracy. Meet the best amazing and magnificent professionals of TRACY CHEVROLETE. You wouldn't be disappointed. These are remarkable professionals and would take a good care of you as they made me very happy. I love my new TRACY CHEVROLETE car and get compliments everywhere I go. THANK YOU TRACY CHEVROLETE AND GOD BLESS read more