Quick response & professional estimate. Prompt service and knowledgeable service team. Thank you to the Trusty Warns team

Yes it's very sad that the owner passed God rest his soul he was a great guy and the best in the business when it came to designing systems to keep your home dry. HOWEVER I WILL NEVER LET THEM ANYWHERE NEAR MY HOME AGAIN. Their customer service is a complete ZERO. They don't have their own pumps anymore or carry insurance for sump pits so forget about that. They just called to cancel our appointment for tomorrow with NO explanation. DON'T MAKE THE MISTAKE OF USING THEM ANYMORE. read more

People like sump medic (other companies) Previous Employees of Trusty Warns Inc. who are posting their phone numbers to respond to people here on YELP & other outlets HAVE ALL Signed A NON COMPETE in the past with Trusty Warns while employed with Trusty Warns. It makes a huge difference when you are speaking directly to the Actual Business itself. When our dear father passed away, our business was subjected to many many people with their "hands out" and Many Ex employees who stole ideas, money and personal property from our company. This is why we as Trusty Warns stand by our company Name/pattened PRODUCTS and our dearly departed leader Karl O. read more

Had initial great overall experiences with Trusty Warns, until today... Trusty warns completely dropped the ball with their customer services experience and I will not be utilizing their services in the future. read more

I am so disappointed with the response and service from this company. We had a backup sump pump system they installed years ago that did not work when we lost power several months ago leaving us with a flooded basement. I contacted them right away to get the system replaced. The technician who came out was clear that they would waive the service charge and put in the new system as soon as it arrived. Here we are several months later and I have not received a call or response from them. When the sump pump went out this morning I called them and got a voicemail. I was frustrated over the situation so I called another plumber who answered the phone and came out in 1 hour and replaced the backup system and fixed the sump pump immediately. Do yourself a favor and steer clear of this company unless you like being frustrated and cleaning up floods. read more

Trust Warns is a wonderful local company we have done business with for 35 years. When we have called for service their response is always prompt with great communication. Carrie in dispatch and Daniel the tech, are awesome!! In the 35 years we have had the Trusty Warns backup Sump Pump System the unit has saved our finished basement from damage at least 1/2 dozen times when we experienced extreme storms. Great company! Jim and Mary D. read more

I have the system but now I have to change the battery and all I can find is Watchdog battery. Their website is very poor and with very insufficient information. It doesn't say where to buy the parts from nor there is anything about the spec or compatibility. No matter how well the system is, this is the recipe to lose the customers and market to others with better website and customer service. read more

Have had Trusty Warns System in our home for a long time. We have been very happy with it and with the PM service during that time. Great people and great service! Have always appreciated that they show up for call when they say they will be there. Jim D. read more

Knowledgeable and friendly staff. Service does what we need it to do. Thanks for a great product.

I called Trusty Warns to schedule an appointment because the house I purchased has a Trusty Warns system already in place. I can see that the system is not operational. I was told that the charge for a service call is $145. My question was if the $145 was then put towards the purchase of a new system. It was not. A service call charge of $145 is ridiculous. I can put that towards a new system that Trusty Warns will not be installing. Take your business elsewhere. read more

Trust Warns provides some great sump pump and battery backup systems. The service used to be stellar too, but seems to have been slipping. -Hourly Rate Now Obscene -New Techs Less Experienced -- Taking Longer for Same Job -Long Appointment Lead-Times; Long Time to Return Emergency Calls -Did Not Respond to Complaint Letters (Email or Postal) After Last Visit So if you get their equipment but have someone better to service it, then you've found a winning combo. read more

Our home builder suggested Trusty Warns. I had not heard of them, and the builder assured us they were the best in the industry. After doing some reading on-line and talking with other builders it was clear these folks had carved out an incredible niche focused on high quality sump pumps and battery backup sump pumps. Now, 13 years later I can see the Trusty Warns difference. They are indeed a step above. We have them come out each year to do preventative maintenance. A well-run company with techs who are knowledgeable, and many seem to have been with the company for years and years. And no issues and peace of mind for 13+ years. Prompt and professional service. read more

I work for a plumbing company and we're always pushing Trusty for back up systems with our customers. They've got a great system and I've seen a lot of their systems running for years and years. If you have a finished basement to protect this is the way to go. read more

I don't know why they are listed under Auto Repair but I did have them install a backup system in our house. This is an amazing, amazing company. Their prices were on par if not on the low side of what full service plumbing companies charge, but their product is by far superior. After one of the recent (2015) storms and power was out for a while, I saw their truck in the neighborhood waiting with a load of fresh batteries; as the pumps were still running, but the electricity wasn't on to recharge them. Oh, and they are more than back up pumps. If your primary pump breaks, the Trusty Warns will take over. The ordinary backup systems I know will only operate if there is a power loss. Trusty Warns allows me to sleep soundly. read more

Without question Trusty Warns is the best sump pump backup system available. We had ii installed in 1998 and kept our basement dry during power outages ever since. The area where we live is heavily wooded and power outages from power lines downed by fallen trees and limbs happens sometimes as many as six times a year, with the longest outage lasting almost five days. Needless to say, having a good battery backup sump pump is sacrosanct where we live and I cannot overstate the peace of mind that our Trusty Warns gives us whenever the lights go out. THE PUMP - The Trusty Warns pump sucks out more water per hour than combined capacity of the two primary 1/3 hp pumps in my two sump well pits. According to the literature, it can pump 3840 gallons per hour which is more than double the pumping capability of other brand systems on the market. The pump will automatically kick on-and-off anytime the water level in the sump well pit rises above a preset level, either when the main power is out (works off the batteries) or if the primary pump fails (works off the AC). THE CHARGER AND BATTERY - The current charger Trusty Warns sells is a 50 amp unit and mine is an older analog 30 amp model. It is more than 18 years old and still works just fine. The charger is an automatic self monitoring system and constantly monitors and keeps the two 100 ampere hour marine batteries fully charged at all times. According to my calculations, the two batteries should have enough juice to run the pump continuously for seven hours. Keep in mind though that in actual use the pump runs intermittently, turns on just long enough to drain the well pit down to a safe level. Mine runs usually less than a minute a time; the short run time is one of the advantages of a high capacity 3840 gpm pump. SERVICE - No complaints here. They were always very prompt, courteous and professional whenever we called them or have their technicians here to do the annual system check and maintenance. Very nice people to do business with. read more

Professional, trustworthy people. I have had them at our home now for two different issues and both times they were efficient and very helpful. read more

Trusty Warns not to trusty! Came to my home after "pushing" to come to give me a quote. The employee forgot to plug my pump back in when he left! In my new basement, water flooded the rug in my new theatre room. Owner came out to check, said he would pay. Now not answering phone calls or emails! Typical bad business practices, wouldn't trust them! read more

I agree they have great battery backup systems but there service is aweful and not what it used to be. Try The Sump Pump Medic for service, they are well versed with Trusty Warns systems and have fair pricing. They can be reached at 847-708-6987 or on the web at www.sumppumpmedic.com. read more

I heard rave reviews from a neighbor so I called them to schedule an appointment for someone to come out and look at replacing our sump pump and backup. Nobody showed up at the the time scheduled or at all. No call to tell us this, change the appointment, nothing. Glad we didn't do business with them, I can only wonder how we would have been treated if we had a problem after having paid them. read more

Had them come back to do the other half of the sump & they were charged me a price on par with what other places were suggesting. They were able to come early to my house for the appointment & were professional:) read more

I had the battery backup unit for 7 years, its a great unit. I also got the yearly service check but starting last year (recession) the compamy has lost site of what made it great. The last service the technican suggested that I replace the main pump after 8.5 years of faithful running. We agreed, to be on the safe side. The new pump failed after 19 months ( 2 weeks out of warrenty. Called them out - they longer supported the pump or any repairs. In this case it was a smiple switch but they wanted to sell a complete new unit for a 10 dollar repair. This is on top of the 130 dollar per hour service/install charge. Calling the company was useless as none of the desicion makers are availible an leave it to powerless customer service people to blow you off. I referred at least 3 people to this company but it has abanded all the thing that made to good in order to push product. read more

I called there to get a new battery for my backup sump pump. The women told me the battery itself costs $325.00. To have it installed would be an additional $100 plus. So I took the battery out by myself and brought it over to Batteries Plus. A replacement battery there costs $125.00.... It is the Same Battery. $200.00 difference. Crazy!!!! read more

Unfortunately, I have had an issue with my Trusty Warns backup pump (will not be strong enough) and have tried over a dozen times to speak to the owner of the company (who installed my system) and left countless messages with the secretary there, and no one ever calls me back. A very expensive system, and it seems well made, but there are stronger backup systems out there and unfortunately customer service after installation is, as the others have mentioned, disappointing. read more