We needed a van or small moving truck and a buddy was able to get us a same day reservation at this…read morelocation on very short notice. The guy that runs the place Joe is not your average Joe. If your the sensitive type, one to getting upset easily or don't have a pair of balls you may not get his sense of humor. He tells it like it is. Some people may not appreciate this type of personality. He has a couple of shop dogs that are super friendly. There is one rule. Clean out the bed. Sweep it, vacuum it, do whatever you need to do not to leave a mess. If not you will be put on the naughty list. He is not your mother and he doesn't have time to clean stuff out. If he does he will charge you $20.00. There are actually 2 rules. Refill the tank. Luckily Costco is right down the street. Super grateful Joe had a available van. He thanked us for our business and shook the Misters hand. I got to pat the dogs on the head.

Friendly customer service. However, I would advise documenting your rentals condition if dropping…read moreoff after-hours. We topped off fuel level to where it was when received and swept the cab and cargo bay once we were done. This shop charged us for "cleaning fees" and "fuel charges". I have fuel receipts which coincide with the miles driven according to the vehicles mpg. The vehicle was left cleaner than when received. Apparently money means more than integrity. Plenty of other Uhaul rental locations to choose from. Shop around.

He helped us rent the truck and was polite and professional. I recommend coming here. :)read more

Just called to search for a trailer. There is no trailers available as people move out of…read moreCalifornia and no one coming in. The gentleman I spoke with went above and beyond to look for an availability. Even though I wasn't able to secure a trailer, I really appreciate him searching. Thank you so much!

I went here to have a trailer hitch installed on my 2023 Hyundai Santa Fe. I also asked them to do…read morethe electrical wiring for me. The appointment was on time. The product they installed was exactly what I ordered and the workmanship was excellent. I thought their pricing was great. I've installed trailer hitches on two other SUVs at non U-Haul locations and the price was nearly double on both cars

Worst customer service experience I've ever had. Called this morning to ask if the location would…read morestill be open because of the chemical spill a couple miles from the location. I was told I'd get a call back with an answer. Shortly after I get a call saying "if you come right now you can pick up the keys". After getting dropped off doors were locked and only the manager was behind the counter. She immediately tried telling me to leave because they were closed but I explained that I was called and told I could still pick up. After a couple minutes of going back and forth she finally let me in but not until after a "I'm sorry your rental is more important than my health". I responded with the fact that I was called and told I can pick up the vehicle, I wouldn't have gotten dropped off other wise. She ignored that and just continued being rude. After finally getting the keys while she was on the phone in front of me she said "yea some people just don't understand the health impacts of chemical spills". I responded with another "you guys called me and said that I was good". She then said no one called me and told me to leave. Attached is a screenshot of the incoming call from U-Haul telling me to come get the keys. I wouldn't have had any issue going to a different location for pick up. But I was told this one would still be open. The store messed up but instead of taking ownership of putting out bad information I was the one blamed. Do better.

They are awesome people who work there. They have good stock and great prices Very friendly and…read morethey take there time to explain everything to you

PERMANENTLY CLOSED!!!! The recording says due to Covid- but California/Orange County has lifted ALL…read moreCDC precautions, so this YELP, is False advertising and why This company won't spend 2 mins to update this information so people don't drive out here to get information only to see a LOCKED & EMPTY OFFICE. After reading all these great reviews, sucks that such a successful company decided to stop helping people gain a CDL for employment. Let's go Brandon

Beware of not getting what you want here and through the Penske website. I reserved a common van…read moreonline. The morning before I was to pick it up, I was called and told they are very popular vans and I couldn't have it. They would give a much larger truck, which would not work at all where I was going. And they also offered me a discounted mileage rate on that truck that was higher than on the van I reserved. I told them it wouldn't work for me and they started looking around SoCal, unable to find me anything that would work anywhere nearby. This is BS, as in Bait and Switch. If your website reservation system is a lie, then take it down. Reminds me of the "Seinfeld" episode with the rental car counter. Seinfeld: "But the reservation keeps the car here. That's why you have the reservation." Rental car lady: "I know why we have reservations." Seinfeld: "I don't think you do. You know how to take the reservation. You just don't know how to hold the reservation and that's really the most important part of the reservation. The holding. Anybody can just take 'em." Penske's inability to hold a reservation cost me three hours in lost time as I was on my way to a memorial service. I'm only giving one star since the lady on the phone was nice and did try, but Penske's reservation system wasn't reliable for me and I won't trust them again.

This was a great experience renting a moving truck through Penske and picking it up at a Home Depot…read morelocation! I made the reservation online through the Penske website a few days in advance. The base price was very competitive for a 17 foot truck, and the cost for mileage wasn't a big deal since it was a local move, but I believe it was competitive as well. The main thing I wanted to avoid were the long waits and terrible customer service that I had read about in the U-Haul reviews. Well, this Penske location came through! My reservation was for 9am and there was no wait. The Home Depot customer service desk is where you pick up the rental. There's a small amount of paperwork, then they walk you outside to check the truck for damage before you leave. They got me in and out quickly with good customer service. Upon returning the truck, I brought the keys inside and they walked out and checked for damage and gas levels before signing off. Everything went very smoothly!

Bad customer service. Had a reservation on that place then of a suddenly the moment we would pick…read moreup the truck, the truck was not available. Plus the customer service did not help us at all.

Just spoke to someone to get the availability on a trailer. Apparently, the lady who answered the…read morecall was too busy for me.

They were quick and fast with getting a rental truck available for the day. They had a few less…read moreoptions then a typical uhaul but otherwise still great service! It's slightly hidden as it looks like a car repair shop but I will probably use them now if I need to move anything again

Super friendly staff. Quick pickup. Easy drop off. No hassle rentals. Paperwork is minimal,…read morestraightforward and clear. Will rent from them again!

This review is based on just the propane refill…read more PROS: - I rolled up and was instantly greeted by an employee asking what I needed. - I needed to top off my propane tank, and he immediately hooked it up and filled the tank. - There is no fill MINIMUM or price, unlike some other local propane fill stations. - Currently, it's $4.29 per gallon + tax. CONS: - The only thing I can think of is, there are really no well marked parking spots here? I kind of just pulled my vehicle up next to the huge propane tank. The employee said it was okay since it wasn't busy. FINAL THOUGHTS: - If you NEED to fill your PROPANE TANK, this is the place to go. I once went to a location elsewhere, and they charged basically a two 20lb tank minimum. Rip off. GO HERE. It's almost as easy as filling up your car with gas.

Solid spot to refill your propane tank. I pulled up 15 minutes before they close and they still…read moreprovided great service. PDQ earned my business and will be coming here to fill my propane tank.

We had to move suddenly over Thanksgiving weekend and I found Family Affair Moving along with two…read moreother companies. One call to Darlene and I didn't call the others. They provided more movers for the hourly cost than the other two companies and were available. Darlene was kind and amazing, and thorough in asking questions about furniture, packing, pets, and exercise equipment. Things I didn't even consider! Day of the move (Saturday after Thanksgiving) Ryan, Santos, Mario and Amir showed up on time, carefully wrapped all of our furniture with either blankets or plastic wrap. The asked questions about where things should go, and questions about how to assemble or disassemble things. This is our third move, and we are not as young as we were with our last move. We had to make two trips, but it was still within budget. Next move, I'll call them again, and pay for packing (which we thought we could do on our own in our 50s!) Book this place and don't go anywhere else! Thank you to everyone for our amazing team and the seemless move.

First of all, they showed up On TIME! Thank you to this…read moreA-TEAM Santos, Andrew & Mauricio - truly, you are amazing!! You all worked so hard, nonstop & no complaining for 10 hours!! You all meticulously wrapped each item - I really feared all the valuables, antiques & stuff weren't going to fit in the ginormous truck BUT with your mad Jenga skills, you got everything from the apt, with stairs/elevator into the truck and into the storage unit!! Awesome - worth every penny!!