just imagine Jean Ralphio going, "The wooooorst." because this place is the worst! they refuse to deliver packages even when a signature isn't required and there's no reason to need a person present for the delivery - like for example on a property with a parcel box. I had a deliveryperson tell me not enough money had been paid for a package delivery, so I would have to give him cash and he wouldn't be able to give me change. that's literally robbery???? it shouldn't be arbitrary whether you do your job or not. I'm assuming that none of these people care because they know how difficult it is to fire government employees, but I actually can't tell if the problem is stupidity, laziness, or malice. read more

I went to mail off 6 small packages. I never like using the self-service device. I prefer the human interaction and would rather have more employees there than machines. While waiting in line this female Asian employee comes up to me directs me to the machine and charges me 2.32 per mailer. When I go to correct her saying some are lighter and will cost less she refuses to let me go back in line or operate the machine myself. She was rude and unprofessional. If I ever have another experience like this I am going to go back to my Marine Corps thought process and rip her soul apart. read more

I really don't understand why my mail is late.

Overcharging for priority because they don't know how to measure large boxes. Insisting all the other post offices are wrong. Go figure.

This is our neighborhood post office we use all the time. I've never had a bad experience here. The employees are efficient and quick. They are friendly but they don't piddle around-the line moves quickly. I was impressed over the Christmas season how efficient they were. One time they had a line out the door. I was discouraged (I don't do well standing very long) but I was through that line in ten minutes. They also have seats for those who need them. If it's a long line they often have someone come through and electronically process your order to make the line move faster. read more

Three windows and three people working each window not too bad wait time three minutes read more

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I was not impressed with the attitude of the clerk who waited on me on the afternoon of Wednesday January 30, 2008. Her Name is Janine, and the incident took place at the Mayhew Post Office in Sacramento, CA. Janine Was very rude and condescending to me, and when I reminded her that I was the customer, she said that it didn't matter and that there was nothing I could do about her attitude. Janine refused to get me my registered letter, and I was so upset about the whole thing, I walked out without my registered letter. I would like my carrier to bring it with him next time he makes his rounds. I should be home. As for Janine, I recommend she be terminated. Short of that, I feel that she should be reminded of who she is paid to serve and why it is not a good idea to talk back to the customer. Sincerely, Mr. RH Parsons read more

Best USPS branch I've ever been to. Kelly's customer service was on point. Keep up the good work!

I actually love this post office. For the most part, the lines move quickly and the clerks are very nice. Thanks for your great work ladies!!! read more

Worst experience at a post office. Total of 6 employees and only one helping people. All of the others are just chatting with each other.

Kiefer Post office is the worst! They have a lot to learn in the customer service field. I went in today to speak to supervisor regarding a package I had been waiting for- containing personal and confidential 401K information from my bank/Wells Fargo. I confirmed with WF today it was mailed to my address on Tues., 1/6, they did not receive it as returned. I asked Post office Supervisor if she could check to see if someone turned it in as it may have been placed in the wrong box. The supervisor had a "I don't give a #Q&$!" attitude. I explained my situation, she said to consider paying for a post office box; that was her reply. I then explained that 2 days last week I had to "blow dry" my mail as it was drenched. I wasn't going to complain until this latest issue. Her reply to that: "We had several days of wet weather last week. (DUH!) There is nothing we can do; I was a mail carrier myself, it is hard work". (Really?!!!!). This Post office is as worthless as t _ ts on a boar hog! read more

I would give a minus 5 stars but is not possible. They lost my package, and I called this post office direct and spoke with ELAINE, who said that will contact the carrier and call me back. The second day in the afternoon I called back, since I never heard from them ( my package still missing even if it shows on their website that it was delivered ) and spoke again with Elaine. When I started to ask some logic questions, she said that I don't want to listen to reason, that the carrier did not contact her back ( even if she is his supervisor) because maybe he had some family problems !!!!!!!!! So, screw the customers, who cares that they paid for the items, who cares that they have a daughter who is in tears, we the usps have to follow the procedures..... and even if they screw up , you the customer are on the wrong. She threaten me to hang up the phone, because she said she went above and beyond to help me ( with what?) and I have to be patient. So, in today's economy, with thousands of people off work, UPS, is still keeping employees who are doing mistakes, and on top of that the cover for them. When I asked her why the carrier did not live a message for her, she tried to protect him by saying that maybe he had a family issue and needed to leave ASAP. Really, with today's technology he could not live a message for his supervisor, if indeed she left a message for him? Which makes me think, she really lied to me, and I know that the package was delivered probably to the wrong apartments, and since the quality of my neighbors went down, I am sure they will not give me my items. Thanks good the company that I bought from , were really really nice, and they will send me another package by UPS. read more

If I could leave a negative star I would. I've lived in Rosemont for 4 years and have had the absolute worst service. This post office hires the most incompetent workers from the mailman to the supervisors. And the lack of training, customer service skills, attention to detail, is evident. They are so careless with others personal information (social security, pay checks, government id's, etc). They consistently deliver my mail to the wrong addresses. The worst cases have been when they mailed my refund checks to wrong addresses and my passport! In addition, I regularly receive other people's mail. The contents of mail that I have not received due to a lack of attention is very confidential. No wonder there is so much identity theft and fraud when the mailmen and post office willingly give other people your personal information. I've complained in person & over the phone to different managers and nothing has changed. This never happened in the 20 plus years that I lived in South Sacramento. read more

If I could leave zero, I would. The customer service at this pretend wannabe post office is non-existent. The employees march to the beat of their own drum, not their customers. I was trying to retrieve a Fedex Smartpost Pkg (delivered thru USPS). and was told:"see that pallet? That's where your pkg. is and you are not getting it." Typical behavior for these Government slugs. It's about time somebody did something about how they conduct business. I guess the next email is to the Post Master General and perhaps Daryll Steinberg. This is pure BS and it occurs repeatedly over and over and over. Wake up and get a clue" the public is your customer base and we don't like paying for bullshit and employees having private conversations. read more

Nice, friendly postal workers. Easily & competently answered my questions.

They have decided not to allow customers to leave their already paid for packages on the front counter anymore. That would not be a problem if they would empty the drop off bin in the lobby. Today I went in at 11:35 am and the drop off bin in the lobby was locked because it was full. I went inside and the front counter where I used to drop off my prepaid packages has a note stating packages cannot be left there any longer. I had to stand in line with only 1 window open. Totally dumb. I sell online and drop off there all the time. Now I will find a different location as they obviously do not have enough staff to take care of all. I will also look into Fed Ex and UPS as alternatives. read more

I was calling from Los Angeles, and had to get a package intercepted. Kalli and Nicole were just amazing. They were both informative, helpful, and were just even nice to talk too, especially since I was very overwhelmed being transferred from one post office to another. I had a great experience, and thought this situation was going to be very complicated. I was very lucky to have such great assistance from Kalli and Nicole. I don't know unfortunately which location in Roseville, CA they worked at but I was a very happy customer. Thank you a million times again. :) read more

Too bad I can't give this particular post office zero stars! My constant aggravation with this place is due to my parents living in the neighborhood of Rosemont for the last 10 years. This post office consistently screws up mail deliveries with a passion. My father and I have similar first names that start with the same 2 letters and apparently reading names thoroughly which would wipe out any confusion is too hard for the employees at this post office. So you know what's consistently happened over and over again? My dad's mail is forwarded to me and then my mail is returned to sender because this post office can't get it together. If I have to talk to the supervisor at this post office one more time my head is going to explode. Don't even get my started on the post office employees at the front desk who are completely incompetent and rude. How many times have I stood in line for 45 minutes because three people were ahead of me? Too many times to count! This post office delivers mail however they see fit. If you're waiting on an important letter they'll make sure it isn't delivered because they hire people who either can't read or don't give a damn about their job. I believes it's a mixture of both. read more