I have to give this post office 2 stars and not because I've had bad customer service from inside but over Christmas they lost 2 packages which I filed a claim for and yesterday I called the Passport office just to find out my passport made it to the post office but they never scanned it and now have to get a passport re-issued. The mailman also dropped off 5 packages from Oct-Jan at the wrong door. Thank god I have honest neighbors and they returned my package. They really need to be more careful! read more

Pure nepotism as its best. I had a package being delivered when i was on vacation and I had to pay USPS to hold it at our local post office which is 1.5 miles away from my home. I processed the request online, it showed me the address and location of where the package would be delivered, there was even a fee that I gladly paid since I was worried about porch pirates. When I showed up to pick it up, the rude woman working the counter told me that I did not live in Tarzan and thus should not be there. My license says Tarzana, my car registration, my utility bills everything says Tarzan! She told me that I should try Reseda since it seemed that this would probably be where I belong. My package would absolutely not be in Tarzana as it is impossible for my stuff to go there. I told her that I selected the Tarzana post office since the USPS website showed that was the closes to my home and even took payment. I tried to show her the receipt, email confirmation from USPS saying it had been delivered there and she refused to even look up the tracking information. She pointed out that both the DMV and California where wrong about where I lived as she seemed to know where I should belong. Flat out refused to look at anything outside my ID, even though its shows Tarzana right on it. I drove to the Reseda post office that is over 7 miles away from my home. The agent there told me that the package had been returned by the Tarzana post office to the sender. Not only did I have to pay, but the way I was treated by the woman at the Tarzana location was unwarranted. All she had to do was check the tracking number and see the information, instead she saw me and didn't believe that I would live in this neighborhood. Is it too hard to just do your job and look things up, don't judge people by what they look like. If someone has multiple sources showing the information how hard is it to check. read more

Oh How much I L O V E you Postal Office! Oh how I LOVE driving to your nearest "convenient" location. Oh how I LOVE following blue hairs driving to your destination, at a very very slow pace. Oh how I LOVE standing in line behind retirees, and unkept men with beards that resemble the Unabomber, and mature ladies from the age of aquarius with their undyed frizzy hair. Oh how I LOVE watching NO MORE than 2 postal workers behind the counter helping out 23 people in line. Oh how I LOVE the insitutonal feeling your "store" has. Your white bare walls. The dead silence. The peeling furniture. The rotted ceiling. Oh how I LOVE the cold concrete floors you have prepared for me to stand on for the 30 minute waste of time & life you put me through. Oh how I LOVE your service without a smile. Oh how I LOVE how you made my life so much more difficult by having me drop off any mail over 12 oz. Thank you Tarzana Postal Office for the many years of great memories and redundancy you have dragged me through... read more

Edgar Rice Burroughs probably didn't have this snake den imagined for Tarzana's postal office when he applied for it. The "historic" imagery gets really familiar as you stand in line eternally, waiting and waiting for anything to happen. Some days, the line seems to not move at all. Those days are called weekdays. read more

Been kept waiting for 10+ mins on a Thursday morning, employees kept letting people who weren't ready just cut in line basically and they helped someone that just walked up and spoke to them over me. I have never waited this long to get help at any post office this place sucks read more

I went to this office today, Jun29/2016 to open a P.O.BOX. One of the employee; her name is Laura, has the worst attitude that I've ever seen from a customer service in my life! She's rude, unfriendly, and unhelpful. She has anger. She hates poeple. I'm sure that she has problem. If you go to this post office, stay away from this sick woman. read more

So glad they're my neighborhood Post Office! The people are friendly, knowledgeable and helpful! Sometimes it gets really busy and the lines can be long but they do what they can to help things move along. Lots of folks come in unprepared with lots of questions which slows things up, can't be helped. We all need to show consideration and patience! read more

Eww. Yes. Eww. Thank you for wasting 40 minutes of my life yesterday with your incompetent employees. And Ellie, the PO Box clerk is RUDE and has no service skills whatsoever. Would it kill people there to be friendly? What happened? I left a check in my PO Box to pay for my box. They apparently did not cash it because it was short a few dollars. Did they take the check out of my box? Yes. Did they ever inform me it was short? No. Did they ever return my check? No. Where is my check now? Nobody seems to know. Nobody cares. I know I should have checked to make sure the check was cashed right away but its a small business account with such limited activity that I only do my accounting once a year (shame on me, I am an accountant). I am done with you Tarzana and will be moving to Encino. read more

You would think Tarzana was a ghetto by the attitude of the workers and condition of the facility. On my first visit I found machines that did not work and an obese worker with attitude behind the counter. Now someone is stealing my checks from the mail. I called this morning and someone picked up the phone to hang up on me. This post office is the worst I've ever encountered. Please someone of authority do something about this! I would be embarrassed if I was the supervisor of this place. read more

The supervisor is not accountable and responsible at all and does not accept the clear fault of her staff. Charge me for tracking service for a destination that does not have one ! And more funny does not accept and no willing for compensation or apologies. ..too unprofessional behavior read more

I usually go to the Encino branch because it's closer to me, but I will drive the extra mile to come here from now on. The staff are exceptional, kind, helpful in every way. Although the lines are long like in every office but they the personnel are many and quite fast, unlike Encino which have one or two at a time. read more

what everyone is saying about this Post office is about 100% true. Tarzana is known for lots of old people who can't park between the lines and lots of Persians talking loudly on their cell phones. Some of them are rude enough to cut everyone in line to ask the clerks questions. I HATE that. I normally am just in and out to pick up mail and when I need to send something out, I avoid the line at all costs and just use the automated machine. That is definitely the way to go. The workers have absolutely no personality and no regard for the people waiting in the line. I just don't understand how the 30 people in line can still keep them working at a sloths pace. Funny story: the reason why the front parking spots have a cement poll in front of each one, is because some old person drove their car into the wall by the door about a year ago. BEWARE OF THE OTHER DRIVERS-THIS AINT NO JOKE. read more

Watch out for Laura who works there. Although, she has been there for 32 years her customer service, and the way she communicates with people is so insincere. I'm sorry but I had to call her out. Couldn't watch her talk to people like they were dumb. read more

Really enjoy this USPS store, the staff is friendly and knowledgeable. Always ready to help with easy parking and no lines. Highly recommended. read more

I just had Laura helping me and I have to say this is the first time I've felt UNWELCOME at USPS. I walked in and said HELlO, to which I just got a nasty look. I then got a condescending tone telling me to answer the question on the screen. I ship through USPS 2-5 times a week and have never not had my tracking circled and shown to me, as well as the survey in the bottom. This lady has no idea what customer service is. I will never return to this branch. read more

Laura rocks my world! She's polite helpful and sweet! It's a pleasure for me to go to this post office ! I NEVER in a million years thought I would say that! Well done Laura! Many thanks for your awesome assistance ! read more

Everytime I've came here the workers are always friendly. They have more people working in the front than your normal post office so I'm always in and out. read more

I just get my mail here at the PO. Box. There was a time I hand to ship something, so instead of waiting in line I decide to use the teller machine. In the middle of my transaction the machine froze. I was pretty annoyed, I ended up waiting in the line anyways to talk to a person. But what can you do, you can b*tch and moan until your head falls off but the post office will always be the same. Oh got my money back, btw read more

I recently moved to the west Valley and switched post offices; this one is the closest one with a package dropoff bin so I have used them four times or so. Things take days to get scanned into the system and start moving, and a couple of (large) packages have not been scanned at all for two weeks+ It's kind of a giant pain that I have to go back to the one reliable post office I've found in the Valley with bins inside - the Sherman Oaks one. They haven't ever lost a package or failed to scan it and I've shipped a good thousand+ packages there over the past year. Hey, it's loads better than the Brentwood one by UCLA, which is hands down the worst delivery service, worst customer service people, and parking situation in LA. read more

I have to say, I never expect too much from USPS in terms of getting the help I need but this time, they went above and beyond! I was trying to track down a tracking number but only had the survey number on my receipt. I called and someone named Marwin (sp?) answered. He was so incredibly helpful! He even had me text him a picture of my receipt as well as all the details I could provide about when and amount of my transaction. I typically don't get that much help at USPS and figured tracking down a tracking number would be a lost cause. Thank you USPS! read more

In the mailing industry it is difficult to rate a store based on its product, since the procedure is the same in every store. I base this rating on my customer experience. That being said, I felt awful walking out of this post office. The expereince was so dreadful that it is more convinent to drive to a further location then to come back to this store. The store layout was fine, and the line is expected. The true blame for this review happened the moment I was called up to the counter. Small talk was out of the question, and if you had any concern questions don't expect it to be answered. I first walked up expecting that they can do everything from the counter. Instead the employee told me to grab a letter from the wall ( my fault to assume they would have a letter behind the counter). I did and when I came back he asked me to step aside and fill in my address. This bothers me because instead of going back and forth and waiting for him to be available again he could've told me the first time to do both. Besides, it's safe to assume that they would have the technology to print a label. Now, after waiting and returning to the counter for the 3rd time, I began to ask questions to make sure I dont need to go back in line again. The employee simply ignored and went about doing is work. It made me feel like I was there to bother him. I began to ask about confirmation, and how I will be notified if my letter was delivered. I had to ask him 4 times before he finally answered me and said it will be delivered. In the end, the expereince sucked. A lot of time was wasted and I didn't feel comfortable going to this post office. I was worried all week and kept calling the reciepient party all week to make sure the letter was recieved. I would've used the online tool except I had no idea what my tracking number was since the answer to that question was it will be delivered. Giving this place a 1/5 is an easy decision, and unless the attitude the employees have change, it will continue to be a 1 star store. read more

All go to Tawny... Without her I would find a new post office to ship from. She does a perfect job every time read more

US Post Office - Love my post office because of their employee... Tawny! She is sweet, accurate and fast! - Post Offices Near Me - Tarzana, California

I love our Tarzana Post office. Postmaster Rob and his assistant are very nice and helpful. Our mailman for many years Glenn, who must be cloned and placed in every post office as an example of the greatness. I would like to thank every person at Tarzana post office for all their help. Please treat them the way you want to be treated. read more

I've been going here for years. My main tip...if you're in a rush, DO NOT COME HERE! The line to get to someone at the counter is always a mile long. I've waited 20 minutes or more at times just waiting to drop off a package and get a receipt or send a certified mail letter. There are some very nice and helpful workers here, so extra stars for that. There are a couple of them, though, who are definitely sour. I just waited almost half an hour to see you...couldn't you be a little nicer?! read more

As far as counter service, it's okay. I personally have not had a bad experience with a clerk. The line moves slowly though. My office building is serviced by this post office. In the past four years I've been here I have not received one piece of mail. It is ALL returned. A client brought the returned envelope with her and the property manager must hand deliver the returned envelopes. I've filed a complaint with the USPS but it has not been resolved. Not sure why the letter carrier doesn't bother to take the elevator to my floor and look for my suite. (Yes it was vacant for years... But if a letter carrier has an article with a new address, wouldn't you feel a need to look?) Meh read more

They GIVE the "Best Customer Service !!!" They are So efficient and helpful to all and any of your needs !! Tanya went above and beyond to accommodate me & set up Deliveries that I wasn't receiving and I didn't handle right . I highly Recomend this ups office for all your postal needs !!! read more

Worst service ever. Bad and careless attitudes. And the drivers are beyond lazy. I've scheduled pick ups five days back to back and not once have they come by to pick up my packages. My partner and I work from home and expect packages at all times that very rarely make it to us. This is unacceptable. Also our apartment is behind the mailboxes how hard it is for you to turn around, take two steps and ring our doorbell? They don't attempt to redeliver either. Management please do something about this. I've lost all hope in USPS and if this goes on any longer I will gladly take this further! There's a whole community that can agree your post office is hell on wheels. Not fair on us. read more

The worst US Post Office in the state of California! I walk in to get a quote for International Shipping and am standing in line for at least 30 minutes. Some PO worker name Laura who you can see in one of there Yelp "catalog photos" on here was extremely rude and unprofessional. She was really nice to these two guys before me and for some reason after I asked her for a quote she started snapping at me as if she was talking to some child or her grandkids or something. When I brought it to her attention she was acting rude she got all choked up and was lost for words. Now there's a couple workers there who are nice. But this is not the first time this woman Laura along with there postmaster and a couple of other employees has treated me this way. I plan to file a formal complaint to make sure this is corrected. read more

Had a great experience at this postal service location. Plenty of free parking! I was shocked to see more than 2 employees were assisting customers! There were 5! I waited in what seemed like a long line but it actually went by really fast. This place is a little hidden and not seen from Burbank Blvd. read more

Not sure why the staff has to be so rude.. I definitely will not be back there. Laura had no problem bad mouthing me when my stamps did not print out of the self service kiosk. & when she helped the woman in front of me she acted as if she were being inconvenienced and had no problem huffing and puffing as well as rolling her eyes about the issue. Bad day or not, she shouldn't treat customers poorly. read more

Super fantastic service from Laura. Short line which is a delight. The lobby is nice and clean. Plenty of parking in their lot. read more

I love this post office the staff are alwAys helpful and I always have a pleasant experience Plenty of parking and I love the automatic door. As it's easy to carry packages in read more

I've lived on my street for four years, and have had Greg as my letter carrier the entire time! He's so friendly and helpful. He's had my back on a long vacation when I forgot to take care of the mail. Thankful for the great service and attitude! read more

I am writing this review about my post gal Kelly. I live on Hatteras in Tarzana and ever since I have lived here Kelly has been my postman. She has had a huge impression on me, and not only me but all the other people that live in my gated community but also people across the street as well. She is so genuine, kind and always friendly and ready for a laugh. My two dogs adore Kelly and go mental if I mention her name or they hear her van going past. In fact I have never heard anyone mention Kelly that didn't get a smile on their face. All the dogs that live on my street love Kelly. In fact I consider myself extremely lucky to have Kelly deliver my mail, I am not alone in saying this........... its more like who doesn't love Kelly. LOL There are terrible things that happen in our world today but I wanted to take the time to write a review on someone who really does deserve a gold star. Kelly we all love you Suzie Sharratt read more

Ok, so I am reviewing a post office. Sure, it's kind of odd. But the staff here, in particular, Laura are always awesome to work with. I send a lot of items from my ebay, and sometimes that is a challenge in and of itself, especially with customs forms. She makes it very easy, explains everything, and shows the best way to save money. Also, the parking here is excellent, I can't say how big of a help that is. They keep the lines moving, even during the holiday rush, I've had good experiences getting in and out in a timely fashion. read more

Rob the postmaster was awesome. I was mailing multiple packages on the machine and he helped me figure that thing out. Way to go Rob!!!

Oy vey. The service here is terrible. It's as though the USPS seeks out anyone with an attitude problem and lack of empathy to work here.

I go into this post office daily and have gotten to know the very sweet and kind people working their. So efficient and personable. It is about 50/50 if there is no line or some line. Everyone be kind to the sweet people working so hard everyday to take care of all of us. read more

It has gotten worse. A slow obese woman(Laura?) helped me this time. My arm was in a sling because of an injury. I needed a little piece of tape to make sure the large envelope I was mailing stayed shut. She refused to give me even a little piece of tape. So, I saw priority mail stickers at the counter and grabbed one of those and stuck it on. I didn't want to wait another half hour in line over a little piece of tape. Then she gets really hostile and tells me that I cannot mail it now because I put a priority mail sticker on it. I said just charge me the priority rate; which ended up costing an extra $3. REALLY? You have to be such a lazy inconsiderate govt. worker? read more

The staff is pleasant. They deal with customers in and out. Have some empathy. The nice lady got my package for me even if I mislabeled the apt number. I had all my clothes In them. Luis was very friendly with my transactions today. While you are waiting in line, wonderful memorabilia awaits you. Edgar Rice's Tarzan is what the city is named for or perhaps vice versa. Happy Holidays! read more