Just dropped in for my new iPhone 6, and Charlie was an amazing help. He helped me get the best new plan and phone at a great deal. The whole staff was very nice, and just another reminder of why I stay with Verizon after all these years! Thanks again!! Natalie read more

Larry. Absolutely fantastic human being and made upgrading my phone a pleasure. A true gentleman who understands that listening to the customer's wants and needs equates to a sale almost every time. He listened to me; and got the sale. The guy is truly fantastic. Not pushy, not cocky, not arrogant. An absolute perfect blend of personality and humility. It isn't until we are hungry enough to change personally that we will see the changes politically and socially. Perhaps then, a revolution can be born. I wish you all the best Larry. read more

Adam was so helpful. I highly recommend! Usually going into the mobile store is horrible, but he was really friendly, and I could tell he was doing everything he could to help me out! He was able to set me up with a great new phone, and went above and beyond to hook it up. Keep up the great work guys! :) read more

I went to the store today because my phone doesn't work , Nicholas was very helpful he's also very good customer service just want to say thank you so much for helping me . read more

Some of the WORST customer service I have ever experienced anywhere! As I read some other reviews I actually laughed out loud. I was going to say the same thing!! It felt exactly like a car dealership! The manager (Brandon Adams) talked in circles, used "corporate speak" words, phrases, and details that made no sense at best, and contradicted himself at worst. When asked to please clarify and explain in terms a kindergartner would understand, he was unable/unwilling to do so. All I wanted to know was the cost of upgrading 2 iPhone 6+ compared to what I pay now. I have been with Verizon for 8 years and this is the ONLY store I've had problems with. Brandon is rude and gives false information about the different plans in order to "up sale" you. I would stay clear of this store. Any other Verizon store in the area is fine. Just don't take your business here! read more

THE WORST. Came here for a phone replacement because mine was broken. Checked in and the guy asked why I was there and added me to the list. He quoted me a 15 minute wait so i went and sat down. 30 minutes rolls around and they finally call my name to tell me that I have to call to make a claim and handed me a card and sent me on my way. The customer service was horrible. Why didn't he tell me that in the first place ?I left the store extremely unhappy for the waste of time when all they had to do was simply tell me to make a call in the first place. Also to top it off only 3 out of the 5 employees were actually helping customers. I saw two of them giggling and flirting and hugging each other behind the counter when the entire store was full. I recommend going to a different verizon because this one is a JOKE. read more

Apparently, Verizon has a hard-core SALES program that their employees are adhering to, and it must pay off. The rep that assisted me with trading up my phone gave me a 45-minute sales pitch that was unrelenting. I don't want to buy your insurance. I don't want to buy your headset speakers. I don't want to buy your version of AAA. I just want an HONEST person to talk to about upgrading my phone to meet my needs. If our group weren't already locked in with Verizon, I'd switch carriers over this. My husband upgraded his phone here a couple weeks ago and received the same treatment. Shame on you guys. read more

DO NOT SWITCH TO VERIZON! I used to have Verizon for many years ago . I left to sprint because of their unlimited plan... I finally convinced my husband to go back to Verizon when I found out about their unlimited plan . Steven lied to us regarding the switch and how the switch works. I guess a sale is more important than giving the costumers the right information,. I paid my final bill of $1000.00 to sprint already and after a month and a half, they cant give me the money they promised they will give ( up to $650.00 per line ) I uploaded my final bill for my daughter's and mine phone twice and they keep telling me they don't understand my bill or what the store did and why they only gave me 1 trade in receipt for both phones .I will probably never see the "debit card" for the trade-in for neither line. they are so incompetent ! i cant believe Verizon is now the worst wireless service out there. just stay with your current provider . you will lose money ! read more

This was by far the worst Verizon store in the area. It's too bad yelp does not let me give negative stars. I was having problems with my ipads' cell data, and have been dealing with Verizon's phone/online techs for few months. One of the tech on the phone suggested I get new sim cards from any Verizon store, so I called the store to verify that I could get new sims and went to the store. But once I got to the store, their manager, TJ, wouldn't let me get new sim cards saying that it won't solve my problem. I told him that I got the suggestion from the VERIZON tech, but to no avail. Then he tells one of the workers to call tech support and hands me the phone even though I told him I've talked to the tech support several times already. So I ended up listening to the same info I already have for over 30 minutes while the manager and the workers did nothing to resolve my issue. BTW, the tech support on the phone was cordial and patient. :) I was getting tired of wasting my time and getting the runaround, so I asked TJ what the cost of the sim cards were so I can pay for them, and he told me that they don't cost anything. What???? If they don't cost anything, then why couldn't they just replace the cards instead of making me wait over an hour for nothing, getting the same info from the tech support that I already knew? Now I'm thinking that there could be some other reasons he wasn't telling me for him to refuse to replace the cards, otherwise I can't think of any reason that a manager of a store wouldn't meet a customer's simple request, especially if it didn't cost anything like he said. Did I get the Sims replaced in the end? Nope. After all that runaround and waste of time, TJ would simply repeat the same bogus reason over and over and refuse to do anything so I had to walk out of the store extremely upset. No new sim cards, and problem still happening. This was the most horrible experience I had in ANY retail store I've been to. read more

I had a great experience here when upgrading my phone. The wait was not long and I was in and out with my new phone in less then an hour.

We received the worst service ever. Kristine and her blonde female manager were horrible. Kristine was arguing with us about our preverence of one phone case vrrsus her likes. She couldnt do anything we needed done. We got an upgrade she upgraded the wrong phone. Her manager was talking about other customers in front of us. Kristine said of course she can transfer all contacts and apps to the new phone. We now have NO CONTACTS OR APPS. The manager handed us the phone and said we were all set. We got in the car to fond the phone had no service. We spent 2 horrible hours for a phone upgrade. Then we had to call Verizon customer service to actually get the account fixed when we realized Kristine and her manager screwed everything up. Very frustrating to go through this. read more

Verizon is supposed to be known for their customer service and probably 9/10 times they are excellent and particularly over the phone. This store may be the one exception. While I can't say everyone in the store is like this I can say that most recently I was not treated like a loyal who has been with Verizon for a very very long time. I just got a new phone with a new two year contract and found a speck of dust on the inside of the screen. When I went to get it replaced within 2 hours of getting the phone, the lady said, "What, this little thing?" Then she started rubbing the phone all over her sweater (don't you care you might scratch the screen?) then proceeded to disappeared for a while. When I found her she was talking to a co-worker by the front door while still rubbing on the screen. She then went on to answer questions from another customer while leaving me standing there. When I had enough and asked for a refund she said that she could replace it for another one. Why the hell didn't you just do that in the first place instead of wasting my time? Why on Earth when the new iPhone is coming out and someone is within their grace period of a brand-new two year contract would you want to piss someone off, especially a loyal customer? Is it your job to challenge someone who is unhappy with a speck of dust that can't be removed without taking the phone apart? I've been happy with Verizon for a long time but this is the first time I am actually considering jumping ship. For sure, I will never go back to that store again. read more

I never saw such awful customer service AND unfair order of customer service in any store, or company. When I walked in the store, there was maybe 3 customers being helped and 2-3 customers waiting. While I was sitting on the bench to the right of the door, I made eye contact with a rep, small petite African American woman. About 15 minutes after I was waiting, another customer entered the store and stood in front of the kiosk in front of the door. When the rep was finished with the customer, she came around the counter to put our names in the computer. She took the gentlemen's name who came in after me first. Then came to get my information. A customer came in after she took our names. This gentleman was rude and seemed to be under the influence of something. He did not like the fact that he was told it will be an hour wait. He made a fuss, and said something to me of which I did not respond. He continued to walk around, almost disturbing the customers. The manager, Audi them went to the girl who was taking our names. He looked at the list to find the rude customers name and proceeded to help him first. With 5 customers waiting before him. I walked out and will never return to this store, even if it is only 2 mules from where I live. There are too many Verizon stores to go to. read more

I have been here three times and walked out mad on two occasions. The first time I was here was to sign up for new service and to purchase two iphones, so needless to say, the sales person was very helpful. The next two times were to purchase accessories, where I was ignored, then the sales people and manager were rude and abrupt when I asked questions about the differences in QI wireless charging pads. I then went to Office depot across the parking lot and got what I needed! I am now having difficulties with my bill from my initial phone purchase, where I paid for one iphone in cash and the other was supposed to be free, but I am now getting monthly installment charges. I'm going back to AT&T... read more

DO NOT go here if you are looking for customer service. You're just going to waste a lot of time waiting or end up getting the run around. I had to stop by here 3 times today... wtf... First mistake was talking to the bald Filipino manager. This guy doesn't know jack. Then I got some help from a short Hispanic dude from technical support who was also no help at all. I came into the store because my 1-week old Droid Bionic had a faulty battery. I had a receipt for an exchange within 14 days of purchase so I thought this was going to be easy.... hello no. These two guys kept insisting it was my fault. I know there is a problem when a phone that is supposed to run for 8 hours standby (worked perfect first week) starts to run for only 1 hour on standby. Baldy kept insisting that I need to turn off my GPS and SLACKER???. First of all the GPS has always been on from day 1 as well as my brightness settings and SLACKER....? It's a GOD DAMN preloaded app that you cannot delete off the phone. I remember one of them telling me it was normal for a 4G to run out of battery even during 1 hour of standby. Haha what a lie. So finally, they let me exchange the battery and it was still draining away it so I took the faulty phone to Verizon Wireless at the Tyler Mall in Riverside because I was visiting my parents anyway. Carole from Verizon at Tyler Mall was a breath of fresh air. Got my phone exchanged with no stupid questions asked. She definitely brought my spirits back up but not enough to stop me from writing a review about Verizon in Costa Mesa. Do not waste your time here unless you are going to get help from the girl with light brown hair. Maybe they need to replace some of these employees because obviously this place is not getting such good reviews. What happened to the customer service? Nonexistent. read more

This is the worst reviewed Verizon Wireless store in southern California and it clearly shows why: the managers from the top down are rotten self serving I had the worst experience in retail that I've ever witnessed in the past few years with Scott the manager here. He blew me off a return process which was authorized by Verizon Wireless and notated in plain sight in their account system. He didnt even try to listen as I was calm and friendly the entire time, and he gave me a threatening stare as he shut me out and told me that we are done. He then looked as if he were about to lose his temper as he turned beet red and walked away. THE WORST. read more

Six employees all gathered around the main desk. Not one greeted when I walked in. Employees on the floor are kind of rude and unhelpful. Few were playing with remote controlled quadrocopter. Not enough phones on display. read more

I was told the wrong information and ended up driving to another location to get my problem resolved. Employee are not knowledgeable, go to a different Verizon store. read more

I am writing this review based on one experience I had with the employees at this store. Very helpful and informative. I really applaud the store manager for all the help i had received. The only downside was it was very busy and I was waiting around for a bit, but I guess that's life in a fast paced world! read more

no thanxs rude uncaring lack of knowledge of customer service... after 20+ years i will be leaving verizon what a sham of a store. never never buyer beware read more

this is the only verizon wireless I will go to anymore. the one at Metro never knows what to do and a few others in Cypress and Newport just don't even try to trouble shoot. This one always makes time to look at my phone, get me a working phone, trouble shoot, call the blackberry people for me, etc. Haven't been disappointed in service yet. read more

Honestly this was one of the worst experiences of my life. I came into verizon to take myself off my family's plan because I wanted to move to a cheaper plan for myself. I told the sales rep that I wanted to go to sprint because it was much cheaper for unlimited data. I listened to what he had to say about their options and was unsatisfied with the amount of money and data he kept trying to sell me on. I kept saying I just wanted to go to sprint because verizon was too expensive for the amount of money I make and pay in rent to live in Orange County. I was heavily pressured into paying 110 a month for 10 gb of data and unlimited talk and text. I left the store shaking after signing the contract. I eventually made peace with the fact that I had signed the contract because verizon does in fact have the best service. Come today I check my bill online and it's up to 145 dollars a month for SIX gigabytes of data, not the ten for 110 I had agreed upon. I called the service hotline at verizon where I was helped by an extremely nice man who did all he could for me but now my plan is at 2gb of data which is all I can afford. I am just sick about the experience I had at this store. I have been in tears all evening. Do not do your business here, don't trust anything these people tell you and absolutely don't sign anything without reading in detail what you are signing. read more

So unfortunately we will be finding a new Verizon store to help us with our needs. I've always come here since living in Costa Mesa and didn't really have a bad thing to say, until now. I purchased a new IPhone and ipad and even changed my plan to the Edge. I was helped by a gentleman named Larry and really walked out of the store happy. I thought I got a great deal and Larry even told me he was able to give my 10 extra GB a month because of the plan changed and different things I purchased. Well after many many phone calls to Verizon and wasted at least two hours on the phone, I decided to just go into the store. Per the manager, Larry should not have offered me the promotion because I didn't qualify. I understand that, my issue is being told one thing and not having it be delivered. All that the manager could offer me was an apology. I suggest if you go to this store, get everything in writing because the offers are not followed through. So I won't be returning here anymore. I will say that while everyone is very pleasant, it's not enough when you aren't given what you are told. read more

I have been to many verizon stores in my time with them as my carrier. But this one store in particular the customer service is horrible. I have been standing in there store for about 45 minutes right in front of their desk. I asked for help when walking in it took them 10 minutes to even write down my name . I wasnt even asked the reason for my visit . While waiting I took notice to every person other than me being helped . I came in for help with my broken tablet but every person who walked in the door was helped simply because they seemed they were looking to buy something . These people must not earn an hourly rate and are straight commission or something. As im writing this I am still in the store waiting to be helped. Stay away from this store unless you want your time wasted. It has been an hour now and still havent been asked once the reason for my visit and every time for the past hour i have tried to talk to someone i have been told "I'll be with you in a minute" read more

Really good cooperate Verizon store. I went there two days ago to switch from Sprint and Bryan was a huge help. He broke down the price of my Verizon plan very cleverly and even went as far to help me with an issue with sprint. Certainly gets a 5 star! read more

This is the worst location with the most unprofessional staff! Avoid this location! They lie about the return/exchange policy. They do not care about customer service or retaining your business! They will rip you off! These are people to avoid! Especially the manager TJ. In fact the only good review this location had was written by one of their employees! read more

In general, the store employees are fine. The issue is simply with Verizon and their over all business ethics and customer service. Do not expect anything extra from them. In fact, you can expect to get taken advantage of. read more

Everyone there was really flexible and helpful. Dealt with the manager, good guy and customer focused. Verizon is the best network and helps when their local store is just as good. read more

I've been here before and have a had a rough experience but needed to stop by again today because of a psychotic Galaxy Note 5. I stopped by the first time this morning because I was being a smart ass and decided to try and fix the phone by myself and ran into a lot of trouble. There were a couple of employees and no customers and I also made an appointment so they helped me right away. I believe I was helped by Marie and Yoshie. These two sorted me out with no problem and got me on my way in a few minutes (10 minutes tops). I went back home and the phone started to act out again, so back to Verizon I went. I handed them the phone, sat down and started to read my book. I hadn't finished the first page when they were getting a replacement on the way for me. My advice is to try not to show up at night. I showed up in November of last year around 6 and waited at least an hour, but my pals Marie and Yoshie weren't there, so that had to be it. Oh, and they have candy too... read more

I have visited this branch of Verizon Wireless many times and I've always been very happy with the customer service. We have a large family and everyone has a cell phone and contract purchased at this store. The manager, ISMAEL FREGOSO, does a terrific job with customer service. It's a pleasure dealing with both him and the customer service representatives situated at this location. read more

By the look of these other reviews I can see that the one I am about to write is definitely a one off bad experience at this location. I used to be a Verizon customer and honestly dealing with this store probably pushed me over the edge to leaving and joining AT&T. I came here again last week with my sister to upgrade my moms phone as a birthday surprise. The wait was ridiculous and somehow we were told it would be about 15 minutes, definitely was not. On top of that we had to watch the most unprofessional manager , TJ I believe, curse on the sales floor and coach/counsel his team members while they were with customers. Working in retail myself I was in disbelief that this man was put in charge. Honestly the guy that ended up helping us was so nice I feel bad for him and the part of the staff that has their stuff together. I wanted to call and complain but I couldn't find a number to do so. Hopefully Verizon will notice something is not right here and step in. read more

Hmm.... lots of bad reviews. Don't get it. My second experience here was as good or better than my first. Ahshanta (sp?) the manager and Larry were awesome. Neither were pushy and both were extremely helpful. read more

I had trouble starting my new Galaxy SIII today. I was impressed with the ability to call in and get a service technician right away. He had me go through some simple steps and in less than 3 minutes had it diagnosed for me. He explained to me what could have caused it (probably was the app I was using that wasn't working well). I feel like now I know how to troubleshoot it a little. The gentleman on the phone did a great job! read more

Jorge is the best. He went the extra mile to address my concerns. I love my new phone.

Verizon Wireless in General have the worst Customer Skills ever. I was being so overcharged and when I went in to talk to them, they could of cared less. I closed my acct and when to T-Mobil. Trying to get my final statement has been a nightmare. I spent several hours going to the stores, and on line with customer service and even finally talking to the Corporate Office in Irvine. The girl at corp when I asked her name she said Receptionist. Really. I was trying to get my last bill because I was paperless with them for over 20 yrs. The store could not give it to me, customer service could not email or fax. No one would help, alls they would do was bad mouth TMobil and not give me much help. I would never go back to Verizon again. They are way over priced compared to TMobil. The manager at the Costa Mesa just stood there and said well good luck getting your rebate back from TMobil, and how there service was... TMobil is great from Customer Service to getting a copy of your bill in the store. So Receptionist at Corporate Office in Irvine.. Go back to School and learn some work ethics and Customer Skills. read more

I went in to this location and had so many problems with my old provider and wanted to switch back to version and sadly I don't remember his name but was very happy with one of the younger guys that helped me . It took like two hours to switch over everything and he was very patient with me. Thank you - Asia read more

This Verizon store is the absolute worst by FAR. The customer service is not only rude and insolent, they are dishonest to boot. Though the wait wasn't long, I have never encountered a group of people less willing to help. I was getting conflicting information from Verizon's telephone customer support and from this store (this Costa Mesa branch was trying to over-charge me). 611 telephone customer support told me they would call the store to straighten it out. She told me she had spoken to an in-store guy named "Ryan". I asked the store if anybody had called to straighten things out and they denied it even though a guy with a name tag reading "Ryan" was standing right there. Ryan at first denied receiving a call and then said, "Unless..." but then his manager interrupted him and later he denied even saying that. Ludicrous. From manager on down, the customer service at this branch is dishonest, uncaring and simply rude. Avoid it at all costs. Somebody from Corporate should do something about their horrible representatives at the Costa Mesa branch. read more

If I could give Verizon NO STARS, I would. WHat horrible customer service and such an arrogant, nonchalant attitude towards paying customers. I have had nothing but terrible customer service from any one I have tried to deal with at Verizon. read more

My phone is 2 years old and doesn't have a charge so I stopped by this location to upgrade last night after work. The wait was far shorter than I expected (less than 20 minutes) and my sales associate was very helpful. Steve checked their stock for the phone I wanted, and although it was out, he was able to order it for me and have it shipped to my house for free. He also helped me pick up the case and screen protectors I needed and got me all taken care of in probably less than 30 minutes. All in all, I spent less than an hour in the store and was able to get exactly what I wanted. The only problem I have is the push to switch plans to their new ones (where you then have to make a monthly payment on your phone purchase as well) but that's an issue for all Verizon stores, not just this one, and Steve graciously accepted it when I refused to switch my plan and didn't insist or get pushy about it after the first attempt to get me to switch over. This is my second time using this store location (first was almost two years ago for other family members' phones) and both experiences where great. Far better than the Verizon store I used to use. read more

Basing my review on today's awful customer service. I went in wanting to turn in old phones for our rebates. I was first greeted by Audi, I explained our debacle with our phones. Long story short our iPhones needed to be restored to factory settings however they needed to be "unlocked" to be able to complete reset. He told me "I'll go get someone in the back who will be able to assist you. We should be able to unlock for you". I said awesome. So we waited around the store for 15 mins like dummies. Meanwhile only one other customer was there. Finally the other available girl asked if she could help. I told her the guy who greeted us said he would help us. I explained our phone situation and she said I don't think we can do that here. I asked then why did Audi say he would find someone who could? Did he just take off?! She went to the back and asked and when she returned apparently Audi said it can't be done. Why would he lie to a customers face?! I feel so disrespected and have never dealt with such unprofessionalism and straight up rudeness at a store. My phone situation is already frustrating having to deal with someone in the store who was willing help but decided to just flake was damn right infuriating! I hate this place! read more