I've been a loyal customer of 5 years to Verizon. I'd say Im not very happy with them . I pay a high bill for 2 phones 2 watches for mine and my husbands phone to go in SOS mode quite frequently. It's very frustrating when I use my phone for work ! This is ridiculous. read more

J would give this store's customer service a zero if it were an option. They will sell you a n overpriced piece of junk that doesn't work & then not make right by it, while leaving you waiting for hours to speak to a manager. read more

This place is a disgrace and a joke! The closing time is listed as 7 p.m. we arrived at the store shortly after six pm, there were four customers in the parking lot greeted by a locked door. when the store rep opened the door to let a customer out, all those waiting were informed that the store was closed.One customer mentioned the website stated a 7:00 pm closing time. One of the two employees, supposedly a "manager" ( term used loosely, told the customers he had a submitted the change to the site today. convenient! Future plans, move ALL of our lines from Verizon. The customer service at this location has been and continues to be extremely subpar. read more

If I could use 2 words to define the employees of this store are RACISTS and XENOPHOBICS. I went to this store after I lost my phone during my vacation in Mexico, I was trying to put a physical SIM card in an old phone while I receive the substitute. I found a young lady with a horrible attitude as employee, She initially tried to put a SIM card in the phone but due it was old (iPhone 7) Verizon network apparently was not compatible (I can perfectly understand that) so my girlfriend who was next to me gave me her phone (iPhone 12) to active the physical SIM card, if the employee's attitude was bad at the beginning then got worse! basically she simulated she was trying and then told me "It does not work, if you wanna you can call customer service to see what they can do", it was evident she did not tried. Anyways, I accepted her "recommendation" so she conducted me to the phone and dial the number for me, customer service basically told me they did not understand why the store was denying to give me the physical SIM card and they suggested me to ask directly to the manager about a new physical SIM card so they could active it remotely. My surprise was, when I asked to the manager called "Keth" about that his answer was literally "if you want a physical one you can go to BestBuy and buy one for $15", I could not believe a manager answered like that, I replied "I don't understand why you are denying me the SIM card and also you suggest me to visit a BestBuy when I pay every month a $150 bill to Verizon, I am a Verizon Client not a Best Buy one", customer service told me "don't worry, I will put an order online and you will be able to pick it up in a couple hours". My surprise is when I received the e-mail with the instruction to pick up the SIM card on the lockers inside the store, the locker's screen asked for my phone number, when I put it on I supposed to receive a text message code to proceed, obviously I could not receive the text message because I did not have the SIM card, that was exactly the reason why I was requesting one to use my number. Anyways so thinking the madness was close to end, I pressed the Botton in the screen that says "If you don't have your phone with you press this Botton and a team member will be shortly with you to assist you" (HA! SURE), I pressed the Botton, the manager initially ignored me and went with other clients, finally I went directly to him and asked for assistance, his answer was "we will not assist you, I will not open it you must receive the code if you want to pick it up (obviously I could not), also he added "my employee felt insecure assisting you, so we will not assist you if you want a SIM card go to BestBuy" (again!) I could not believe a "manager" could act and say something like that to a client, I answered him "that is totally fake, if you employee felt insecure assisting me why she conduct me to the phone, dial the number for me inside the store?" it does not make senses for me to receive this treatment from a company as a cliente, and I added "is this because I am latino, because I noticed the rest of the clients are not receiving this treatment, I don't understand why you denied to assist me from the beginning until now to open the locker, I have my ID card you can perfectly verify its my order" after that the "manager" called Keth (with a terrible management of the situation) started to scream "you don't know what you said, get out of my store" I was in shock, I answered very calm "ok, I will leave the store but I will call the police because this is just not right". So I did, I called the police they came and I made the report, I also reported with Verizon, this store at Plainfield, IN is being managed for a person who is not qualified, unable to offer a qualified customer service and unable to listen and de-escalate any situation. In resume, if you are latino don't go to this store, If for some reason you end at this store, good luck! they will treat you like you don't have any value as client, Verizon should take actions about this place. read more

Needed a phone in a hurry when my phone and ID were stolen the day before I was to leave on vacation. Thanks to Will for helping be creative in finding a way to get the phone replaced without my ID. Super helpful! read more

On the Saturday before Christmas, only 4 employees are working. One of which left to go to Panera to get breakfast right before the doors opened. We were here when the doors opened and are still 5th in line. Why wouldn't they be better staffed this close to Christmas? Hopefully our service will be good whenever we finally get to work with someone. We are just finishing up and Anthony was amazing. He is very helpful, knowledgeable and patient. Definitely come and see him if you need any assistance!!! read more

i was told 30 to 45 min wait. Been waiting over an hour and 15 mins just to be skipped in line.

Did not originally plan to offer a review and/or complaint; however, after reading some of these reviews, comparing their experiences along with my most recent experiences I thought would offer my last two trips to this store. First, I dropped my phone and broke the screen protector (with a lifetime warranty) only to be told if I buy a new one I can be done in just a few minutes but if I want to proceed with a warranty then I will have to wait because they would have to get into my account to process the claim which they ultimately had to do to anyway to add the new protector onto my account. Kinda feel robbed!! But then just 2 weeks later, my wife and I decide that we are going to get our parents new Apple phones for Christmas. Go to the store after having been a client for 20 years only to be told "that we could not do that at a Verizon store and that we should go to Best Buy". Starting to see a trend with the employees telling clients to go to Best Buy. I am a business owner and if one of my employees directed a client of 20 years to go somewhere else to spend nearly $4,000.00 they would be IMMEDIATELY be terminated. Thinking this stores employees must have stock in Best Buy or something. Verizon you either need to look into your policies or better select your employees. read more

Was told there would be a 20 minute wait and that there was one customer before me. Proceeded to wait an hour and watch 3 customers who came in after me be serviced before me read more

I've been in here twice for a phone and for a watch and both times the sales guy was not honest about cost/fees. Sure he's nice but he has no clue what he is doing and when you get your bill you realize he didn't explain anything. I had to call Verizon customer service and did get everything taken care of, but I could have just ordered everything online and done it myself rather than be confused by a sales person. Don't go to the store just order online. Waste of time. read more

I called the number to ask if they had a verizon hot spot. Phone call went to a central location. Not the number to the store in Plainfield IN. The lady on the call was very rude and argumentative. Refused to give the number to the store to me. I just wanted to call them and ask if they had a hot spot that I could go out and pick up. Needed it by this Wednesday evening. The lady on the phone refused to give me there direct number and kept talking over me. I finally asked her to quit being so difficult to talk to. She kept interrupting me and talking over me. Very poor customer service. I've never had someone so rude on the phone. I finally said I was getting off the phone and I didn't appreciate her talking over me. She then sent me the same 20 text messages in a row and called me back to argue some more. I couldn't believe it. I don't know what has happened to Verizon but this lady (Aver) was flat rude. read more

I had to drop by this weekend and get my phone looked at and potentially get a new phone. I had to get like a ticket number to wait in queue for my turn. There was not a lot people there but however I did have to wait quite awhile and no one checked in with me. But, when I finally got my turn my rep was super friendly and nice. He got me all taken care of with my phone software issues and showed me some newer iPhones I may get next time. Overall it was a good experience I wish they did a better job with the wait but once I got service I was taken care of no problem. read more

Rude, rude rude. My husband and I stopped in on a Saturday to consider moving to Verizon. They were very busy and there was a wait list. So, we got on the list. We were told anywhere from an hour to an hour and 40 minutes. An hour later a gentleman who came in after us was waited on. I approached the manager, and told her we had been waiting longer than him. She argued that he came in before us. So now another hour later this manager whose name is Allison. Is now available to help the waiting customer's come up to us and says we are next it will be just a few minutes. Two women come in the store and she greets them and discusses their situation. Then she sends them to a table to wait for assistance. She then walks around the store with her note pad. Interrupts several conversations. Goes to the restroom, another 40 minutes goes by and she then decides that she can't stall any longer and approaches us with no eye contact what so ever. Asked several questions and gave us a ridiculous quote. Which I had expected, also telling us 3 times during the quote that Verizon is the most expensive phone service. After a very brief conversation. We leave, and she goes over to the table to wait on the 2 women that came in when we were told it would be just a few minutes. This young lady was extremely rude and unprofessional. Her name was Allison and she also refused to give me a business card. read more

This location has horrendous customer service. After a really bad phone conversation with Jasmine we are rethinking our service with Verizon. It's been very obvious that the stores and corporate have different opinions on how to handle situations. Our phone was so hot after plugging it in that it almost caught on fire. It pretty much melted part of it. They really didn't seem to care to much. Jasmine's calling is definitely not customer service. I have never in all my years at veriVer had to deal with such uncaring people. Avoid this store! read more

The worst experience ever. I've made two trips in one day to this store to get the address correct. To get my Apple Watch that was paid in full. They lied about the whole situation an had costumer service calling me to confirm the address. Hello that is not my job. I'll drive to greenwood before I deal with this jokers again. read more

HORRIBLE service. 1. Just imagine you purchase a phone and the sales person does not check to see it the phone will startup or IF it has a battery in it. The phone had no battery. 2. THEN - the phone number on the receipt is for Atlanta GA call center. They then had to refer me back to the store. ( gave me the secret store phone number ) 3. GUESS WHAT - the store was busy and the manager couldn't talk. All the sales staff was busy so . . . they said they would call back later. CAN YOU IMAGINE THIS LEVEL OF CUSTOMER SERVICE ! ! read more

Rep lied, saying they would insure my non verizon iPhone 6's, I even looked over at the rep standing near her, and he agreed. I talked with the manager and he said it will happen...no worries and that it will be back dated to the day I signed up. (which makes no sense) I changed over to Verizon, to get away from my other, confused and lying carrier. Looks like there really wasn't much difference. Going back to other carrier because at least I'll have insurance. People need to get there act together. Stupid. Wasted my time. I told the rep before I signed up, "now, one of the stipulations for changing over to you, is to get my phones insured". Flipping joke. Thank you for absolutely NOTHING. read more

The Verizon store in Plainfield, IN at the Metropolis mall is the best store to go to in the area. I'm always in and out and the staff is also very helpful and friendly. I've been with other carriers in the past and have never received the quality of service like I do with Verizon. Thanks guys. read more

I really had a great experience here tonight, I have been coming in since they opened and have had mostly great experiences. Tonight I came in for a replacement tempered glass cover on my iPhone cracked. It was literally 15 minutes to get it opened, cleaned like brand new and installed. The people that work here do great work! read more

Always had had good experiences with this store until the most recent visit. The salesman was either misinformed or lied to me about the offers for the iPhone 6s. I had been on a 2 year contract since we began our service with Verizon but now many carriers are trying to get away from that. I had called Verizon customer service to check and see prices with the new smart phone plan vs the 2 year contract and decided I would continue. The salesman then told me that they no longer offer that to their customers and it's a store decision. The manager came out and informed me of the same thing. So I went with the new plan, figuring I would just eat the about $85 difference. I called Verizon on my way home and they said that was not a store desicion; that every Verizon store had to give you the option to stay with the 2 year contracts if you already had one. They suggested I go back to the store and ask the manager. So I returned the next day and the same thing. I asked Andre Johnson the manager if the store grandfathers in or offers the 2 year contract to anyone and he says they couldn't do it, even though Verizon customer service had just told me minutes before on the phone that they would. He gave me the option of returning my iPhone and canceling the new contract since I was unhappy, however I would not get my old phone that I traded in back (a $300 credit), and I would have to pay a $35 restocking fee. So basically I'd be left without a plan, a phone, and down $35 and my trade in phone. I left, called customer service again and they said they had no idea why he would say that, placed me on hold and said they would call the store themselves. After about ten minutes I was told the manager said I must have just understood because he said that he and the salesman both offered me a two year contract. I told customer service that it was a straight up lie, they apologized and offered to cancel the smart phone plan but could not do much on their end about my trade in since the local store had it and had removed the chip. Eventually they gave me a $25 bill credit for the trouble and said if I wanted to pursue it further I'd have to take it up with the local store and apologized one more time. So I only ended up being out abour $60, which in the end wasn't worth dealing with the store in Plainfield again. It was very disappointing knowing that a manager would lie not only to the customer, but also to customer service. I will definitely steer clear of this store in the future. read more