I paid 139.99 plus tax for a wheel alignment. Came back to realize it is only warranted for three…read moremonth. Although there was no one there needing an alignment. They told me it was not under warrantee. I see now why their bays are all vacant. I give them 1 more year before closing.

We bought a battery for an Audi in may 2025. The car sits at the airport 3 weeks at a time while my…read morehusband travels for work. The car began having issues starting in November. They tested and said battery was fine. Continued to have issues and they tested again. Said fine. Took it to our regular mechanic and tested today. Tested weak. Brought it back and they refuse to do anything even admitting they installed an incompatible battery originally. Stay clear from this place. They are dishonest and not interested in doing the right thing.

I went to 2 locations and the exact same result. NO ONE will…read moreacknowledge you. Even when you ask for help, they say. "Hold on" and NEVER get back to you. Plano store, 1900 Dallas PKWY, Very Rude. I made an appointment with the Carrolton store, 3408 E. Trinity Mills. Again NO ONE acknowledged me. My 10:30 appointment was cancelled at 10:48. WHILE I WAS IN THE STORE!! "I apologize, sir. Would you like to make another appointment for tomorrow? Not no, but HECK NO!

I love this place. Great service for meGone there four years. Two months ago, my wife took my car…read morein for tire repair. Simple plug. No charge, because it was the tire they sold us four years ago. Today, I hit a curb - destroyed a tire. They replaced it at a discount. All done in less than two hours, including front end alignment. Then they restored all the spare and jack to their proper positions in my trunk - without me asking.

Great service and staff who were there, but they were short handed. My main problem is they took…read moreaway tv, coke machines, coffee machine! Sitting here for 2 hours without those little luxuries was disappointing. I miss my 13 years of NTB hospitality. Please bring it all back!

went in for a front end alignment.... jarrel at front was great. when hte alignment was done,…read morejarrel had left and another person (young guy) tried to ring up the sale. little to no english. finally got through it. go in truck and drove away. seemed better than it had been.. tough to tell on local rodes at 30 mph. noticed that my tpms was no longer registerintg any tire pressure. did not correct itself. drove it next day, highway speed. not working. front end not as i had hoped. still swaying and drifting on highway. called mavis and spoke with andy. primary focus was tpms not working.. "not our fault" .. proceeded to assure me that with his yiears of experience and knowledge there is no way that a front end alignment could affect the tpms system. i suggested that maybe a wire had come loose or gotten pinched. andy was adament this was not possible. said it must be the sensors (all 4?) went in on saturday. spoke with jarrell. again, very professional. explained the scenario. brought out one of the techs.. explained the whole scenario to the tech, only to find out he spoke little english. but he spoke enough to say it wasnt their fault. seems to be a common theme.. oh well... i'll tell two people who will tell two people who will tell two people. seriously, the quality of people working on your cars now a days is pretty horrible. no oversight. anyone who can turn a wrench is hireable... pep boys, firestone, even dealerships (richardson dodge is the worst) good luck... rob h. carrollton tx

Great service, they fit me in on short notice and gave me a quick oil change. At the end the owner…read moreeven applied a coupon for me that I wouldn't have thought of looking for. Great value!

Good guys. Honest and reasonable pricing. Trust me, I can be very critical but Ernesto and Robert…read morekeep it real. I appreciate them and their work.

Decent service. Charged me $470 to replace my catalytic converter. They replaced it in less than an…read morehour and my car has been working just fine.

I was referred to B&B muffler, as I thought the noise in my car was coming from the muffler. They…read moreput it on the lift and came back and told me that my muffler was fine, but that I needed some shocks. Unfortunately, they didn't do shocks, but they didn't charge me anything. The whole team there is very, very nice and I highly recommend them.

The Mrs. and I came in here to buy a brake light for my car and the people there were extremely…read morehelpful in getting the right bulb for us. One of the guys even volunteered to install the light for us after we purchased the bulb. Customer service at its best!

I had a issue with axle purchase after 6 months store manager Leo obliged for the part replacement…read moreas it was under warranty without any issues

The reason we drove 68 miles one way to do business was 100% due to the Car Pro Show recommendation…read moreof Five Star Ford Carrollton. The buying experience started with Rocky Wall a little over a year ago. After I described exactly what I wanted, Mr. Wall did his due diligence and found 'our' truck on a freight car in Mesquite. Great buying experience. Fast forward to Jan, 2026, our truck developed a problem and would not leave our garage under its own power. I called the dealer and talked with Mr. Trey Russell, Mr. Garrett Tidman, and Mr. Will Miller. They, each one, reassured me that I would be taken care of! What an understatement! That team sent a wrecker, picked up my truck, fixed it, and returned my truck to me! I have never encountered customer service like Five Star Carrollton provided. First rate employees taking care of the customers! They earned my business! I will stay loyal to Five Star as they stayed loyal to me. Doug Plume

This was my first time buying a car on my own and building my credit, and Claudia from Five Star…read moreFord in Carrollton made the whole experience so easy! She answered all my questions, never made me feel pressured, and took great care of me from start to finish. Even the finance part was way easier than I expected. I couldn't have asked for a better first car-buying experience. If you're looking for a vehicle, definitely ask for Claudia!

Brought my car in because of a VERY low right rear tire and wanted to see if it could be repaired…read more Jarelle took great care of the situation...checked out the tire and assured me that if the tire could not be repaired, a replacement tire would be free because I added the warranty when I bought the tires two years ago. It turned out to be a screw in the tire, they were able to fix it...and I was out of there in 45 minutes! I cannot imagine why anyone would go anywhere other than Discount Tire. They are..."Simply the best!"

Outstanding service every time. Today I needed a spare installed and a tire ordered…read more Luis and his crew were so kind and efficient !!