Lots of people standing around in groups not doing their job or helping customers. This would be an excellent day for corporate to check cameras to see that they pay people to chat with their friends and ignore customers. The self check out line lights are all green but the woman sectioned it off and turns crowds away. Tried to talk to a blonde manager female and male and the girl ignored me and went to the back of the store instead. And the male realized I was taking their photo for corporate complaint purpose and went into the managers office to hide in the front. The owners are being scammed by the workers. read more

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Why are the low value items locked up? How am I going to steal oil and funnels when they check me at the door? $3 item locked up but not the $50 item - so I have to wait 15 minutes for some grumpy employee to open the cabinet. And then I have to do my own checkout? WTF? read more

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There was a minnie car we wanted yo buy for my daughter. And my husband let her sit in it to try it. A lady named Jenn walked up telling him he couldn't do that! I replied " sorry about that we were just seeing if she liked it. And if she fit!" She kept telling us that we shouldn't have tried it! And we kept telling her we were already putting it back! Jenn started getting louder and saying ignorant things so I told her to go on her way. And she should find another job I'd she didn't know how to talk to customers. Then another associate came and said to stop to me! And I asked her why didn't she tell her to stop we already had apologized and was putting it back when she first said something. But she kept being rude. She said yes very true I did hear that. I then was told something in my cart wasn't available til the next day and was told I should read a sign. I replied it was on a aisle and there was no sign. Pls leave me alone! She then told me. That it wasn't going to scan. I again asked to be left alone! I go to pay at self checkout. And Jenn the manager was called regarding other employees being rude to customers and even telling one custermer he was annoying! When she saw me at the register all the sudden security was behind me and all the registers were being blocked. And then I was approached and they asked me to show my receipt at the register! The lady that asked me was very nice! And apologized for the inconvenience. She apparently was told to check if the item that wasn't supposed to scan scanned. Which it did and I had already paid! Jenn is a racist ignorant woman who is even rude to her employees. She needs to be removed from being a Manger! read more

He struck my cart with his heavy dolly cart and walked away without apologizing. I also noticed him responding to customer inquiries in a loud and abrasive manner. He definitely deserves a raise. read more

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Everything locked up now. Nobody to unlock the doors. You have to go to target for Tylenol, soap, paint, etc etc etc

This is my local and all time favorite Walmart location. The staff is always nice and welcoming here. The employees always know where everything is and is willing to guide you to find your items. They never seem bothered and it's always a positive experience. The return process here for items are also super smooth. As long as you have your item and your receipt everything should be smooth sailing. The only ding would be in areas where you need someone to unlock the door for you to get the items, it is quite slow. There were times where I waited 20 minutes pressing the button countless times just waiting for someone to unlock it. Not to mention it also has a Burger King inside. So after all your groceries you can have a nice meal. Overall nice staff, clean environment! read more

My friend loves this place. He especially loves the toy department. He really likes the auto area as well. read more

Walmart Supercenter - Department Stores Near Me - Long Beach, California

I dont normally care enough to leave a bad review but I was so annoyed waiting for someone to help unlock a lockup for thirty minutes. I pressed the button a million times and asked 6 separate people to either help or call someone who can. Don't have lockups if your technology sucks or if your staff cant give two shits to help your customers. Is there only one guy in there with the key or something? So annoying. read more

GREAT CUSTOMER SERVICE John in the electronics department went above and beyond. I was there to buy a phone case. I chose the one I wanted but they only had blue. I didn't ask him to look, but this gentleman said, "wait a minute" and he took me to another part of the department and there were more choices of colors! I got the color I wanted!! He was very thoughtful to do that, especially since I didn't ask. When I thanked him he was polite and unassuming. Yay for people like John in the world. Yay for my new phone case. I need it because I drop my phone a lot. 5 star service read more

Yes I recommend going there my wife n I been going there for nearly 15 years and u find everything

burbank Walmart horrible , Walmart is the worst my order 200013436277804 $400 order 3 days 10 phone called can't get my order only plates the rest not here store does not know customer service does not know WALMART IS THE WORST EVER everytime we order same shit read more

Don't go here if you need the garden centre later at night. I thought it was quite rude the staff wouldn't let me out there despite the door being open. They told me you can't look after the plants late at night. That should be made clear online or at the front doors. I wouldn't have bothered coming in here if I had known this read more

Walmart Supercenter - Department Stores Near Me - Long Beach, California

Walmart automotive did an excellent and fast job for the 2- tires I purchased! I bought the tires from them at a good price too .

STAY AWAY FROM WALMART ON CARSON BLVD !!! Never have I had such an awful experience at a store. I purchased a massage machine on friday and was told by THREE Walmart employees that I could not return my item because of several reasons. It is clear the employees and the manager are not happy to help. Protect your peace and stay away from Walmart Supercenter on Carson. read more

5 stars goes to Claudia in the toys department! Her Customer service is the best!!! But honestly she is just a really good person and has an amazing heart. I was in the baby formula section, I had asked a few people that I needed to get some formula from the locked shelf. 15-20 min went by and no one came over. Finally I asked one last time and Claudia from the toys section showed up, mind you, the toys are all the way across the store completely on the other side. She heard the call again and came all that way! What a great person. I had a good conversation with her, I told her I had twins and they only drink the sensitive formula. I told next time I come back I'll look for her with my twins. Today I went back, we spoke again, she met my twins and she showed us where we could find the baby costumes. But once again she is such a nice person with such a great smile! WALMART YOU NEED MORE PEOPLE LIKE THIS!!! This is the reason why I will keep coming back to this Walmart, because of people like Claudia! read more

Terrible service and I've been waiting 30 minutes for customer service but nobody helped me I asked multiple people, but they all said somebody will come, but in the end nobody came. read more

I would recommend this store to my friends and family. they have a really good selection of things that you can purchase and it makes it really easy to Christmas shop at this location. my son wanted a new backpack for school and I was able to find him a really nice Adidas backpack that cost over $70 online. When I went to this location and purchased the backpack it was only $12 I'm glad this Walmart location has really affordable pricing and it helps people like us who do not have a lot of money still be able to buy nice things and enjoy the stuff that they are able to purchase read more

Walmart Supercenter - Backpack - Department Stores Near Me - Long Beach, California

Why is it when the store did it's remodeling they have placed all of the heavy kitty litter boxes on the higher shelves which has rollers and while trying to lift the heavy box of litter up and out of the shelf the ones behind it push tight against making it totally impossible for somebody of my height to lift and retrieve the boxes of litter. It is a real inconvenience, I have to search the store to find a tall man and ask if he wouldn't mind helping help get me what I am wanting to purchase. Such as real inconvenience! read more

Walmart Supercenter - Height of heavy cat litter on higher shelves - Department Stores Near Me - Long Beach, California

VICTOR (Tech) @ Automotive.Center Very.Professional. Testing my battery, checking the warranty in my Tahoe and helped me with my air.conditioning with answers questions that I had. . This isn't the first 5-star Yelp that I've given this section of Walmart and hopefully it won't be the last. Daniel Fisher read more

Worse fricking store to order a TV and have it delivered, must b 1 delivery driver for the entire store, 1st driver got sick, 2nd driver dropped tv , haven't heard from 3rd driver , walmart delivery SUCKS read more

Just about everything I need is locked up and if you press the button you wait at least 10 minutes and the funny thing is you'll have someone standing nearby and says sorry I can't help you. You have to press the button so I guess no one has a key to open up things such a waste of time. Hint hit Walmart. The homeless by the river bed don't need car products. Free the detailing spray. read more

This location is the worst at the cashier level I will try a different store, after a few years shopping at this location. Either a less convenient Walmart, or, I will cancel my Walmart membership and switch to Target. Last night was worse than usual. 20 minutes in line. When I got to the cashier, AFTER she finished checking items on the last guest - only my food was on the conveyor, there was 1 foot of empty space at the the start of the conveyor. I pushed it forward so I could finish unloading my cart, and she said "YOU DO NOT MOVE ANYTHING THERE! I DO THAT." I was already pissed, and said "There is nothing there" and she said "I DO THAT. YOU DO NOT" Find a different Walmart, or, switch to Target. Walmart is not the only game in town for well priced groceries. read more

Team lead Sophia was rude as h***. Did not want to even help come up with a solution. My bank is sending me a new card and they don't have tap available anywhere in the store. I asked if she could hold my cart for 15 minutes as I run to get cash and she said no, called a guy over and yelled she can't pay for this stuff. HOW RUDE! I know I make more $$ in 1 check then she does in a month. Absolutely no customer service provided. I don't understand how she became a team lead with that attitude. She also did not want to help a new hire that asked for her help. That's who y'all choose to promote... says a lot about this store. It's downgraded. read more

My 5 star review goes to the Manager of the Tire Center, Kevin and the associate Sam. Having a line of customers in very busy hours and some rude customers, one of them been ( a employee of the store) , Kevin handle the situation with grace and very polite. I had to wait for my car for over two hours but the wait was worthy, after Sam worked in my car, I got new tires, rotation and my car feels great. Kevin my 5 stars goes to you and your associates at the Tire Center. If any store manager is reading this review, you should read the other 1 stars reviews and consider doing evaluation in your employees ( that are very rude or check your camera footage so you can see how your department managers reacts to situations in the store) that doesn't have any ideas how to work in the industry of customer service. read more

Walmart Supercenter - New tire. - Department Stores Near Me - Long Beach, California

4 pita pockets were over 6$. I went today to look for gluten free stuff and couldn't afford it. read more

Walmart Supercenter - Over 6$ - Department Stores Near Me - Long Beach, California

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Horrible Walmart I was waiting for an associate to open a locked case and we waited forever I wasn't the only one. I pressed the button over and over and nothing I even called the store and still nothing. Associates here suck i don't know how they get paid if they do nothing and are not willing to help. read more

Decided to do last minute shopping and since near a Walmart we decided to stop here. HUGE mistake! Store was not clean, boxes in the aisles no customer service either. Made a purchase with a warranty and had rep void it to add gift receipt and she didn't void warranty so was charged twice. Tried to explain several times to her and she called her Manager "David" over to assist. Horrible management!! He says "nothing to void, we wouldn't charge you for a warranty and no item"! What? I show him receipt he glances and says yeah it was voided and walks away! Wow really? So I go to Customer service and explain and they confirm yes it was not removed and I didn't as charged twice. Not much, pay attention to what you buy and make sure you don't get charged twice if void an item. read more

I drove a lengthy way to go to this Walmart to pick up a gift that was only in stock here. I ordered online and came for my pick up time and they canceled my order. They canceled it during pick up when I was already there. I went inside and my item was in stock the lady at customer service was very understanding and I rebought the item there. I don't know why someone would cancel an order when it was literally in stock. Very disappointed with service. Don't trust ordering online. LAZY so bad I want to give you a zero, but I can't so I give you a one. read more

Pathetic!!! Only 2 registers open! No sense of urgency! I hate coming here! I will go somewhere else! This family has gotten too much of my money!!! read more

Walmart Supercenter - The only 2 registers open!! Pathetic. - Department Stores Near Me - Long Beach, California

Service is absolutely trash here. Waited over a hour to get deodorant out of the case One employee has the keys to all the cases what a joke Found the guy just talking with employees instead of helping the line of customers at every locked up case read more

Enrique at Walmart vision Long Beach Town Center is very good! The screw of my sunglasses came off, I don't know where to find a correct replacement I asked Enrique how much to fix it and I told him I did not buy the glasses at Walmart. He took my glasses and took the time & found the right screw & fixed it for me , free! I am so appreciative of his help. He even gave me a few glasses cleaner square. Wow! I am glad I shopped there often & Will definitely recommend him to my friends & family read more

If you want to return something and more than one person is in front of you, plan on spending the day. They don't care about customers and services of any kind. read more

The ONLY reason I even go into this store is because I can get motor oil and filters for about 30% less than anywhere else. That is basically all I buy. Fortunately, I only need to visit it about twice a year. I have never had what I would consider a pleasant experience with ANY of the people who work there. At times I can't believe that they even hire the people that they do. I have had employees be so rude that I've thought about reporting them to their managers. I mean, so rude that if someone on the street treated my questions the same way there would be trouble. The people who work there are useless. read more

Question: why is it so difficult for Walmart to hire people with even minimal people skills? I went to Walmart and asked an employee what aisle the coffee was located on. Her response "the coffee aisle". I kid you not. I could almost see her eyes roll. for customer service. read more

This Walmart hires the most incompetent, fucking rude ass staff I've ever encountered. Had issues in the auto dept with stupid/rude staff members before, so I won't use their auto services anymore. Last time I tried to get my car serviced for a simple flat tire, I and the man in front of me were both flat out turned away because they were "too busy" to help us. There were only two other cars in the lot waiting to be serviced...... But I digress. Today I bought an air purifier there, which I requested to get price matched with their website - it was $65 in store, but $51 online. So I went to self checkout and had the young man price match it for me, which he did - but he didn't take it off my bill at full price beforehand. So I got charged $65 AND $51 plus the warranty and tax. Altogether with my other few items, I was charged $155. Clearly wayyy too much, right? Well, when I went to the customer service desk to rectify the situation, a tatted up employee there named Rob totally fucked me over on purpose. He was extremely rude and condescending and came at me immediately with a hostile attitude, telling me that I was "really confused" and wasn't understanding it when he only gave me $23 back to "make up the difference." I was charged TWICE for ONE item at TWO DIFFERENT PRICES. It's not that hard to comprehend that my refund should've been $65 plus the tax. But instead, he gave me the money back for the warranty and $15 more on a gift card and told me, "Trust me, darling, I did it correctly and gave you the right amount." (Gross that he called me "darling" too.) He made me feel totally stupid on purpose to fuck me over by basically calling me crazy when I explained multiple times that my refund should've been the entire amount for the higher priced total. So I went home and did some calculations and figured out how much I was still owed (nearly $50...) and went to a different location to get my fucking money back. The girl at the Cerritos location actually had a brain and gave me my refund and told me to call 1-800-Walmart to report his ass because that is unacceptable (and she's right). She said that that store should be handling their own shit like this, but she was kind enough to help me out anyway. I will be calling tomorrow to report him. I guess I shouldn't be surprised, though - with the exception of the nice lady who helped me in Cerritos, most people who work at Walmart work there for a reason..... read more

I needed some cosmetic supplies that I was running low on and remembered that Walmart was open till 11 PM. Decided to take a trip there got there at 9:55 PM and headed straight to the cosmetic section where it was closed, which came to my surprised having a whole section that is, quite important closed over an hour before closing. Brought my mom over and we spoke to somebody who directed us to the team lead who was a black woman with red hair, we walked to the front to go speak to her to ask if she could open it up as we weren't the only people looking to get some thing from that section there were about four other customers as well looking around for someone to help them get products from that section. We politely asked her if we could grab a couple things really quickly she said no it was closed and I asked when it closed and she said 10 PM. I told her that we got there before 10 PM and she quickly said it was closed at 9:51 PM And again we politely asked if we could just quickly grab some thing and go as all we needed was a associate to open the lock and hand us the product, she again in a rude tone said "no once it's closed It's closed" and something. I recently came back from an internship in Bentonville, Arkansas, which is where Walmart headquarters is, and there is a stark difference between the customer service in Walmart retail stores from there to here the ones located here specifically this location, absolutely lacks and customer service. Also closing the section over an hour before the store closes is insane. This should at least be advertised online so I know not to waste a trip. Don't even bother here, go to Target where everything is open when they say it is and not behind a glass wall making you wait forever for an associate to open. read more

To the higher management, please do better with hiring staff. The lack of customer service makes he store look really bad and cheap. I had to help an elderly man who was using your electric cart. It completely shut down on him. I seen him trying to get his cart working. My husband and I were seeking for help from several employees but they were no help. They all stared and was dumbfounded on what happen.If we weren't there to help this man. I'm sure no one would help him. My husband and I took matters to our own hands and helped him out. Got him to the register to pay for his items and took him to his car. I'm not shocked by the lack of customer service skills. But dang out the kindness of your heart help people out when they are asking for help. DO BETTER Walmart! read more

They are putting stuff out for sale without barcodes then when you're about to buy the items they tell you that you can't because it's not in their system and they can't do nothing about it. read more

At 4:40PM I arrived at this Walmart specifically to get an oil change for my car. When I get to the counter there is a very young man (boy) talking to his friend and does not acknowledge me. When I tell him I need an oil change, he turned around and stated, "it's not going to happen, no staffing." When I told him he needs to put up a sign to let customers know, he just said (sarcastically), "Yeah, we're working on it." Walmart advertises automobile service from 7am - 7pm.!!! This Walmart store has rude employees, no customer service, and posts misleading advertising regarding hours of operation. I will never return to this auto center and do not recommend it to anyone. read more

I came to make a return. I've returned items and never had an issue, regardless of what it was. I came and David the "front end manager" looked at my item (brand new condition, never used) and refused to honor my return and tried to tell me to go to the Walmart I made the purchase from because "they couldn't verify it." I said to him calmly and nicely, what are they going to do there that is different than what you will do here? It's simple scanning the receipt and taking the item back. He refused to respond and kept saying he will not do the return. Fast forward 5 minutes, I think to myself let me talk to another manager. I go to my car, I tried calling to get ahold of someone else to help me and no one picks up the phone. Not in one department did someone answer. So I walk in and request one at electronics. After waiting 5 minutes, I was told a female manager was on her way. Then a young looking gentleman by the name of "Rob" comes up to me. His name tag literally said shift lead. Let me just start off with, this man was so rude and condescending. I really don't think he should be in customer service. I tell him the situation and he said, "Was it David?" Oh then I have to follow what David is saying." Then he asks, "did anyone verify your items serial number?" I said no. He made a face that made it seem like he was going to help me but then stopped. Then he started saying, "you need to go to the walmart you purchase the item from to return it" I then asked him as well, "what are they going to do differently there than here?" He said, "they're going to give you your money back" with a condescending smile. Then he kept disrespecting me and speaking to me with a tone. I said, "aren't all walmarts the same?" He said, "yes they are, you have a point there." I asked, "then how come you can't return it here?" He said, "you're asking me the same thing 20 different ways." I said, "because you aren't answering the question." He said you can take my name down and call corporate. I said I will do that then. As I'm walking away, he disrespectfully says, "have a good day ma'am" Fast forward - I called corporate and they apologized for such childish behavior. Fast forward a few days a very very nice manager calls me and also apologizes for their ruthless behavior. (I'll keep the manager anonymous for safety and so these employees don't get mad at this manager) The manager said, "if you had the receipt and it was within 30 days, I don't understand why David didn't do the return." I came in on a day that manager was working and they told the staff right there to honor my return. The manager checked the items and said the receipt is here and so is the item and to do the return. After this, that manager walked away. One thing I will point out is, the staff working the return area at that moment wanted to also verify my item and actually paged the department that my item was from to verify. This is something David did not do and was too lazy to do himself. After everything, my return was completed here as it should have been. However I will say I no longer shop here or feel comfortable shopping here after how David and especially Rob treated me. I have came to this Walmart since I was a kid but now I refused to and will just drive to a different store instead. read more