They always short you on their Chili. Their worker is too lazy to scoop up enough Chili to almost reach the top of the bowl where it should be. Then when you call to speak to the Manager, they REFUSE to pick up the phone. They close at 12 midnight, and it's only 10:45 pm. I doubt that their restaurant is so busy that they can't pick up the phone. Tried calling 20 times and they hung up on me 20 times. I don't think there are any good Wendy's on the island, however, the Kapolei restaurant is a little better with their customer service. The one in Aiea is a "dive," and if you do order from there, it's better to order in so you can check the food portions before leaving. read more

0 stars if I could. We just went through the drive through about 1/2 an hour ago and the person taking orders is a complete butthole. They seemed like they didn't want to be there, short answers, with even a some aggression in their voice. When we got to the window we got the vibe that they didn't want us there. They opened the Window, said our total, and got impatient while we took 5 seconds to grab our card. They shut the window and left us sitting there card in hand waiting for them to come back, and practically shoved our food at us. They made everything suck. So we won't be coming back... Congratulations Wendy's, you just lost a customer of 15 years because your employee treated your customer like trash. That order taker needs to find another job if they are that angry about coming to work. read more

We went through the drive-thru and got fries and a Frosty. The fries were perfect -- hot and crispy, I ate almost all of it before we got back home! The frosty didn't really survive the heat and melted before we got back, but I probably should have had that before the fries.. but I just couldn't resist the fries. All in all, just the kind of food you'd expect and want from Wendy's. read more

*BEWARE Breakfast is really BAD!!! Rate? Zero Had breakfast there this morning ordered #8 Meal AND it was the worst, bread was hard maybe old, fries was the worst tasting AND the coffee tasted so strong. read more

Delicious! We had a large order and everything was spot on! Plus, it's always a win with a frosty!

Poor customer service. Front cashier took my order & disappeared after I was trying to put in another order. I had to wait a good idk how many minutes , drive thru was busy doing their own thing. S/O to Sonson I guess he managed to come & take my order after he wasn't busy. Then the front cashier Filipino came back after she disappeared took my order. Lost my appetite lol , Dining room is not clean. the tables need to be wiped down. Please fix your guys phone , apparently it's down‍ I want to speak with a supervisor this is not the first time I've had an issue with WENDYS. chuukese workers talk crap , please speak English in front of your customers it's rude. read more

The employees in the drive thru always rude. They have no respect for any customers. I'm surprised they are still employed. No wonder this location is always empty. read more

Order a jr bacon cheese burger...no bacon. When tried to call to talk to them about phone just rings then they hang up on you. Tried to call 3 times same result. No reason for the screw up they weren't even busy. It's no wonder they weren't. Not the first experience of poor service at this location. read more

Wtf. How hard is it to get chili right? It comes from a can doesn't it? Why the hell did it look like soup. Also the crackers were stale. Go to McDonald's across the street. read more

Wendy's - The audacity to serve this as chili?! GTFOH - Burgers Near Me - Aiea, Hawaii

Make sure to get a receipt and make sure they charged you right! My friends went to eat there and got ripped off. They ordered a bourbon sandwich and asked if they can get a chicken instead of a beef patty (other wendys does it). They said ok but didn't tell them they were charging him $5 extra. He said he wasn't going to pay $5 extra for the sandwich. He then ordered a big cheddar sandwich which came with chicken and when he got home, he got a plain hamburger with lettuce and tomato. I called another Wendy's and asked if they charge $5 extra for a chicken substitution. They said absolutely not. So then I called the Aiea Wendy's and spoke to a nice supervisor. She apologized and said they do not charge $5 for the substitution. Then she handed me the phone and said I should talk to the other manager. I explained what happened and he said the other wendys closed. He said that 3 times. Then I said whats your GM's name. He said I dont know. I said you don't know and he said no and hung up on me. Horrible service!! Now I realized that the employees didn't give a receipt because someone is probably overcharging people. My friends said no receipt was given and the total was $25. Make sure to ask for a receipt when you go there and make sure you dont get overcharged!! read more

Not sure why here's such low ratings. Went drive through and ordered the 4 for $5 which we got double stack burger, 4pc chicken nuggets, small fries, and upgraded drink to a cold brew for .50! Only one car was in front and we got our food soon as we pulled forward. The food was good and the cold brew was pretty decent. Chicken nugget was kinda dry but not bad. The double stack was small but it's a value meal! You can't expect much from a fast food joint in general but my experience was great. 4 for $5 is a great deal I never knew they had. I haven't been to Wendy's in 2-3 years so can't complain about my experience! read more

My friends, my husband and I come here every Wednesday after our dance practice. We love this place, the staff especially Mark are so amazingly friendly, efficient, and very patient. We love the food and service. Mark is always so pleasant and very helpful especially when we're trying to figure out what is best to order. They have the best coffee, frosty drinks, and their new queso fries is awesome. My friends and I will always come here after our Wednesday dance practice and zumba fitness exercise. Again, thank you Mark for always being so pleasant and attentive. Wendy's is fortunate to have someone like you working for them. read more

DONT WASTE YOUR TIME OR MONEY HERE. I just came back from the drive through, they were rude did not greet were joking around throwing napkins and straws at each other and did not give me a straw for my drink nor did I get a spoon or straw for my frosty (go figure) one even messed with the screen of the one trying to take my order, cleared it out and had to put my order back in the screen only for them to not have change and I asked for no mustard and ketchup and of course it was on my burger. I hope management hires workers that can be more mature because tonight was like children working. The food was horrible, nuggets not cooked evenly like they were stuck together one side brown one side white and everything that was fried you could tell it cooked in super dirty not fresh oil. None of the food was hot it was barely warm and tasted like it had been sitting out. It makes sense the rating for this store is so low. It's more expensive than Mcdonalds too, service and food is bad, it's not worth it at all. read more

Solid 4/5 fast food experience. I don't generally go to Wendy's, but my uncle doesn't go too far from his house, so we decided it was best. I'm not the biggest fan of this parking lot, but there are almost a dozen spaces. We dined in, so nothing in this review has to do with the drive thru. Upon entering, it has cool air conditioning and it appears fairly clean inside, no obvious spills or trash to slip on. There was no line and the employees behind the register acknowledged and encouraged us to order when ready. The menu was surprisingly similar to the national ads I see on TV. *All too often Hawaii restaurants don't apply to national commercials or prices. We ordered the 4 for 5 and an extra drink. The food came out quickly and maybe I was just hungry, but it tasted pretty good. An old bonus was that the fountain for filling drinks is outside of the service counter so I could try different drink flavors as I or refill as I pleased. read more

Mobile ordered a larger order ($50); about fifteen minutes after ordering, received a message saying that my order was ready. I went to the counter to pick it up, and they said they were still waiting on two salads. Only one person was running the counter, going between taking orders and filling bags of food. When they finally called my name to tell me my order was ready, I jumped and grabbed my stuff. It was in about seven bags, which looked about right. I get back to work and realized they left out my husbands order - the baconator combo. I tried calling the number on the receipt three times, and it just rang and rang. I tried calling back about an hour later, and still no answer. Fast forward a few more hours, and still nobody picks up the phone. Now I'm out a $12 meal and nobody answers the phone - what do I do?!? read more

Just called Wendy's Aiea to check if they are honoring the 2 for $4 breakfast sandwich offer as shown on nationwide television. The young lady said "no". So I asked if they offer this product for breakfast. She said yes and if you want it you need a coupon. What kind of chicken shit marketing is this? read more

ordered apple pecan salad and has this gross old plastic, very traumatizing good thing was chewing my food, read more

Wendy's - Burgers Near Me - Aiea, Hawaii

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I usually go to Wendy's by the airport since it's closer to town. However, we were at Ford Island last night, so we hit up the Wendy's in Aiea. It was around 9pm and the place was packed and so was the drive-thru. The parking lot is small and had no spaces left, so we parked on the side street. We walk into this place and there are two females taking orders at the register. The line goes down pretty quickly. Within 10 minutes, we are putting in our orders. I noticed that they placed a computer screen facing the customer so that you can see what you're ordering. Nice! We ordered a chocolate and vanilla frosty mix, small chili, cheeseburger jr., two chicken sandwiches, chicken burrito and a medium fries. It took 15 minutes for us to get our completed order. Yikes! The food was decent. It was kind of on the smaller side. Usually, the fries from Wendy's are soggy, yuck. Today, it was somewhat crispy, so I'm not going to complain. Their chili is full of beans. I got full from eating that alone. The best thing from Wendy's is, of course, the frosty. read more

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IDK what's going on with the Wendy's but went there at 6:35 AM this morning. Didn't have the most stellar experience but food came out okay. One thing to note is that they do not have the 2 for $4 Breakfast, but in fact its 2 for $6 (Typical of all Deals in Hawaii; more expensive). I wanted the Chicken Breakfast sandwich but they didn't have it in stock. So I guess not having 1 out of the 3 Breakfast sandwiches for the deal is kind of a bummer. They must be understaffed, because the Lady didn't look enthusiastic, and seemed to be the manager when I gave her my money. Also the fact that they didn't even have one of the Breakfast Sandwiches ready by Breakfast Open. I remember when they first opened in 2006/2007 had good memories of coming down there from after school just to grab a bite to eat. I just ate the Sausage Breakfast Sandwich and it was pretty good, a little bit on the sweeter side but still savory. Must be maple sausage. Also the bread was pretty light. Not a bad alternative to McDonalds. I do have to say CHECK YOUR ORDER before your leave. One time they forgot my Large Fries and I had to drive back and complain about it. They gave me like a complimentary sandwich to make up for it, but as I was leaving again I realized they STILL DIDN"T GIVE ME MY LARGE FRIES. Jeezus. That was in like 2020 tho IDK but it always frustrates me thinking about it. LOL read more

Went on Sunday night at 835p, waited 25 mins in drive thru before ordering. Got to the pay window 5 mins later, paid the cashier then told to go park my car in the parking lot and wait for my food. Little did i know, the 5 cars that ordered before me, they were also waiting for their food. Long story short, i had go to work so after waiting 10 more minutes, i left with no dinner! So much for FAST food! read more

Best service from Mark!!!! Drive Thru King!!!!! Buttermilk master!!!! 100/10 service!!!! promote him or give him a raise or else I will!!!!

Ordered a jalapeño popper salad and it should be named that. Didn't have time to actually read the drive thru description of the kind of salad I was expecting it to be by just the name of the salad. Anyway what I got was 3 pieces of fast food type of jalapeño's, more breaded chicken than jalapeño's, melted cheese, bacon, tomatoes, and barely any lettuce, jalapeño dressing and so called jalapeño croutons. The only thing good that I got was the chocolate frosty which lived up to its name. I don't think I'll ever return to Wendy's even for a frosty. The salad did not live up to its name. read more

Placed an order on their mobile app and after waiting in their drive thru for 10+ minutes they tell me they didn't get my order. No attempt to put the order together or remedy the situation. Called their customer service to get a refund for the $18 on my charge card and am told the store will give me a call soon. Two months later, no call. Called again, this time they tell me a regional manager will call me. I get a call back pretty promptly this time, but it's helpless. He tells me my card shouldn't have been charged (it did) since I didn't pick up the order. He said, "I can help you, but first you need to call the bank to contest the charge." You're kidding, the time I've wasted trying to get my 18 bucks back and writing this review, I'll take a $40 refund and we'll call it even. Ha. read more

Never order using uber. Everytime I've used ubereats or doordash they constantly screw up. I ordered a chicken sandwich with no tomatoes and got only the chicken and the lettuce. On another occasion I ordered extra cheese for my burger and they put the extra cheese in a separate box still cold. I've even ordered my usual order and I didn't get anything but my drink. The service is poor staff unfriendly and seems like their more interested in goofing off probably why they take soo damn long as well. read more

Went through the drive thru & as happy as we were with the fast service (when it typically takes 10 minutes minimum between ordering & receiving food in this drive thru), it wasn't worth the half ass service we got with the small amount of fries. We didn't check the bag this time because the service was so quick we just assumed the workers were super on it, so that's our mistake. But when we got home, imagine our disappointment in seeing this half ass amount of fries in our medium order. The fries were also suuuuper soggy & cold. We only live 5 minutes away so usually the fries are still somewhat warm & crispy so we didn't think to check & be THOSE people. But damn. Next time we'll just order a small since that's all we seemed to get & our drinks were also not cold??? Like they never put ice at all in our ICED tea. read more

Wendy's - Ordered a medium but I guess they didn't get the memo. - Burgers Near Me - Aiea, Hawaii

Ok food but the customer service is that of a mc Donald's, not happy when if you forget you want sauce when ordering and ask for one sauce packet after lol read more

How good can your food taste when you need to drive back more than once to correct your drive thru order? While I can speculate on the reason being a young temporary summer hire, I strongly recommend following McDonald's lead by having an employee check orders before distribution. That includes making sure when more than one salad is ordered, more than one fork is provided and not a fork & a knife. FYI, Wendy's salads are difficult to eat with a knife. One star, because yesterday they were much better with fulfilling the order properly. Today was unacceptable. read more

Wendy's - The line of people inside waiting for their food - Burgers Near Me - Aiea, Hawaii

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Food is okay. If driving a car (not SUV or truck), need to be careful not to scrape the bottom of your car on the driveways on the side streets. Best to use the Moanalua Rd driveway for both entering and leaving the parking lot. read more

If I could give a zero I would. Lady at drive thru had a bad attitude and when I asked her to repeat what she said cuz I couldn't understand her she flipped out and started arguing with me. Super bad customer service and I will never go back. Supervisor ended up finishing the order because the other lady was not having a good day. Then we I pulled up the angry lady was there staring at me like she was gonna fight me. Short skinny lady with jail tattoos on her face. This area wendys is known as the worst on island and it lives up to that status. read more

Don't go to this location at night. Went through the drive thru, and ladies are blasting music. Sandwich and baked potato was alright. Very disappointed in the baconator fries. read more

Wendy's - BURNT Baconator fries. & ok Bacon Cheese Baked Potato - Burgers Near Me - Aiea, Hawaii

Food is okay but soda is ALWAYS flat. They need to get another soda machine. So irritating to drive through and later find out the soda is flat. Now I avoid going there if I have to buy a soda. read more

Wendy's - Burgers Near Me - Aiea, Hawaii

Order a kids chicken nuggets not spicy and got 4 spicy chicken nuggets. My kid was so mad and mouth on fire!!!!!!!

Let me start by saying I get it. Covid has a full choke hold on most restaurants. BUT... letting food go out the window that looks like this is unacceptable. When competing restaurants charge a third of the price for the same thing, I don't mind getting terrible food. But when I go out of my way to pay three times as much for a biscuit, I expect to be eating a decent biscuit. The chicken was probably cooked the night prior and was what they needed to get rid of this morning. Lucky me I guess. read more

Wendy's - There's meat in there somewhere...??? - Burgers Near Me - Aiea, Hawaii

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this location was open and not busy at the time we arrived after spending the morning on Ford Island. Our order was taken at the counter and drink cup given immediately. Our meal was ready by the time I had the drinks poured. Very happy this location had indoor dining since so many fast food places are take out. I ordered my burger different than then normal way and they delivered it correctly. Fries were hot and freshly cooked. Burger was warm and had fresh produce. Tables were clean and bathroom was stocked. Employees were quick and got us in and out fast. We will return on our next visit. read more

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Very disgusting food. Everything was cold had the dash meal called an spoke to manager. He says well the warmer is on. Put together like they are feedin some animal No pride in their food delivery read more

Wendy's - As you can will see the band is horrible fried cold whole meal not to standards. Not made fresh - Burgers Near Me - Aiea, Hawaii

Unfortunately this place in Aiea Wendy's has poor management skills. Service very poor, someone from corporate needs to come and check this store in general. Needs more training on staff and upper management. Will never come to this place again. Food is cold, treated me a customer with no respect. Tables still dirty. Just everything very bad. read more

I got the mozzarella chicken sandwich here. One of the patties had no chicken in the middle it was just breading and some weird substance. Also got chicken nuggets that tasted like plastic. The workers sounded like they wanted to be anywhere else in the world but there. Do yourself a favor and never go to this place. read more

Wendy's - These were the two patties that came in the sandwich, completely different colors, textures, and tastes - Burgers Near Me - Aiea, Hawaii

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Arrived at 6:30AM and they weren't open. All posted times said they were going to be open. Ended up at McDonald's when I drove by I saw 2 workers in the store, one of them on the phone yelling read more

I love Wendy's chili and will keep going there for it! Met GM Bernie who was very friendly and thanked me for visiting since I go there often. He even gave me a small frosty! It is always nice to be acknowledged and appreciated!! Thank you Bernie!! read more

Pumpkin frosty was good. I like the variety of flavors they try, like strawberry and now pumpkin. Convenient location right in Aiea main road. read more