always getting orders wrong should get someone that speaks and understands English!!!food is real good when you get the right stuff ordered! Wont be going here again to many messed up orders read more

Average at best. Not much more to say. Very commercial and not the best pizza. Could have been cooked longer, not artisan. 5.2 on barstool Sports rating scale read more

I went to order the special online. The manager said it was expired and wouldn't honor the special that is clearly on their website. Bad customer service stay away. read more

It was perfect!!! Usually when I order delivery from here there is an issue which of course always gets resolved within 24 hours but this time I can honestly say I have absolutely no issues to report! Thank you David (the outreach manager). I will say Pizza Bella is my favorite pizza place in Albany and this is why I continue ordering from you guys no matter what. read more

Thank you So much for delivering late at night! The night nurses and night staff at so many places don't get warm fresh food. I know the staff at Teresian House truly appreciated it, nothing was left! Thanks for helping me treat their staff. read more

Westgate pizza bella recently relvoacted their restaurant a couple store down. After opening the doors, this place is vastly large and will be more accommodating to customers that wish to eat in. The fit and finish of their new place is modern and up to date. read more

While I have had tasty pizza from this place in the past, I really think the quality of the ingredients went down when they moved locations. I am giving a one star review largely because I have seen the staff not wearing masks on more than one occasion when I picked up orders. read more

We order from this place often and are always happy. Great service, great food, large menu selection and variety of foods,reasonable pricing! We tell all our friends and family about our experiences with our deliveries and you never let us down. Thanks guys!! read more

I'm normally not a pain in the butt, let me say this, I've always told customers where I work to order from here. I've NEVER been disappointed with my order. But when you order a specialty pizza with an addition of jalapeños, the guy on the phone repeats your order. Not once but twice! You pay extra. Your pizza comes and when you get it inside and it's NOTHING BUT JALAPEÑOS! There's a problem. So now, I attempt to order the same pizza. I explain the mishap, he apologizes and gives me my total. Now I've worked in a restaurant and I work in the service industry. I'm not asking for a free pizza, but ya wanna take $2-3.00 off!? No??? Well learn better customer service. Especially when I order from you 3x's a month or more if I'm at work. I'm not a Karen but I'm extremely disappointed. And working in the service industry I tip well. Nothing is worse than ordering your dinner & you get cheese and jalapeños! read more

Honest Review, I genuinely ate here all throughout college and even post collegiate life while I work in Albany. The calzones and other food has been something we use to buy regularly and I couldn't haven't recommended it enough. I really loved this place. Over the place few months every visit I had here the food began to have slightly less size, food, or even quality. The worst part of it was that the orders have begun to not even be correct. A few weeks ago I ordered my usual calzone, got back to my apartment and it was nothing close to mine. 30 minutes later after going back to the store I get my actual calzone no harm no foul. The last two orders I've gotten calzones and had "extra" items put into it with no regard as to why. My calzones began having broccoli/spinach in it when I usually order cheese and meat. Tonight it was again my usual order and contained honestly almost a full raw onion sliced up in it (not ordered). I sadly just can not order here any more because of the repetitive mistakes I've noticed here over and over. It's very sad, I truly loved this place. Maybe one day it'll be back to its usual results. Until then, I won't be having pizza/calzones in the area. read more

Ordered this recently as not many other restaurants deliver past 12am. I got a buffalo chicken calzone and a slice of cheese pizza. Portion size was very large on both which was unexpected. Taste was average. If you are looking for late night food, this is decent option but there are far superior choices out there. read more

Quite disappointed with Westgate Pizza Bella. This is unfortunately not the first time our pizza has been delivered in such a way. We've also had issues with orders missing food and/or drinks OR never being delivered at all and then the pizzeria employees getting cranky when asked to re-deliver. It used to be my family's favorite pizzeria but we are officially giving up on it. read more

Westgate Pizza Bella - Delivered pizza - Pizza Near Me - Albany, New York

Good pizza every time. Strange crowd hanging out in the restaurant. They should send them home because they're not eating or working.

They delivered an undercooked pizza and then told me they needed to have the WHOLE pizza back to give me a new fully cooked one. They have lost my business. Now I've ordered from them for 10 years and even my office orders from them on my recommendation. Now I would have just considered this a blip had the staff handled it differently. My issue is more with the handling then the messed up pizza. So I wait the 45 minutes for my pizza and the 3 of us grab slices and dig in only to realize it's not crispy as ordered and it's actually undercooked. So i call them and the guy tells me he can give me a $3 credit. I tell him I dont want a credit, I want another pizza the way I asked for it. So he says did you eat the pizza? I said only a little of it. This dude tells me he cannot give me another pizza because he needs the WHOLE pizza back in order to replace it. So i say to him there are 3 of us and we didnt know it was undercooked until we bit into it. Theres less then one slice missing. He tells me he cannot do anything because we ate some. No apology and sorsnt seem to worried that it was wrong or under cooked. I tell him that's not acceptable. His answer is "I have to speak to my manager I will call you back". "I promise I'll call you back" and hangs up. Now I'm hangry. We wait about 10 minutes with no call back and then get in the car and drive up to return the $20 pizza I cannot eat. It takes about 15 minutes to get there and still no call back. So we get there and the guy who hung up in me is there and SO IS THE MANAGER. With this stupid grin on his face (probably didnt expect to see us) he again tells me nothing can be done. The manager handles it better and offers to replace the pizza (what should have been the answer fron the start) but this original guy has lost his mind. He keeps talking over me, he insists there was nothing he could do and that they need the whole pizza back. He then goes on to tell me this is his dads place and they are trying to make money. Oh really, if that's the case you should have made sure my pizza was cooked before sending it to me. If making money is what's important, then you should make good on what the customer ordered. Good customer service could have fixed this and kept me as a customer but instead this guy chose to make an unrealistic request in order to fix the issue and then proceed to be a complete jerk in person. This should have been a simple fix but instead it became an ordeal. On a side note, I asked for half bacon and they didn't even bother to mention it was turkey bacon. My money will get spent elsewhere! read more

I have been ordering pizza from this place for 10 years and we had delivery order today, ordered crispy pizza and got saggy one. Called, Spoke to owners son and asked for new pizza since i cant consume this one since is basically raw, his answers were we we give you 3$ gift card for 24$ worth of pizza and then he said if we want new pizza we have to bring the old one back and he said he will have manager call us, so from delivery we ended up driving down, manager was standing right there and he never called in 15 min timeline so when owners son hang up on us they had no intensions of calling us back. So we raised some heat and brought back their pizza so they can resell it? lol Anyways very disappointed with owners son behavior who was extremely rude and had terrible customer service. read more

Went into Westgate because there were only two people inside and it was after midnight on a Saturday. Despite like 5 people working and no one on the inside they still burned the slices they had to heat up. Pizza was fine I guess but every slice we ordered (4) was the last kind and I definitely would've enjoyed getting what I actually asked for and not picking random cold slices from what was left because employees couldn't be bothered read more

Fantastic nyc style pizza. Very impressed and eat here quite often. I am a bit of a pizza snob and this place definitely impressed me!

pretty good food when everything else is closed, they were quick and gave me utensils and napkins.

LONG wait for a terrible, extra salty, no flavor pizza. Total waste of time and money.

Ordered the Bella salad from Uber eats. I got almost all the way through it and found A GIANT WASP LOOKING BUG. Most disgusting thing I've ever experienced. I call the manager and kindly asked for a refund, and the guy offers no apology and said "call Uber eats, I don't have the money yet". Disgusting establishment, terrible manager. Once he was rude as can be we are raising our voices at him, and he hung up. If I could give this place less than 1 star I would. DO NOT ORDER FROM HERE they clearly have no standards and probably have a filthy kitchen. read more

Westgate Pizza Bella - The bug in my food - Pizza Near Me - Albany, New York

Being my first time here, I asked the small hispanic girl at the register if she had any suggestions or if there was a signature dish. She looked at me confused and said no. I took it upon myself to find something that looked good and while I was telling her what I wanted she acted like I was being a major inconvenience to her. No greeting, no politeness, no thank you. She probably needed to get back to her phone. Who let her work the front with such poor customer service skills? The other hispanic gentleman at the front with bushy hair was very polite, and nice. Let HIM deal with customers, not that other girl. Haven't tried the food yet but this is only about the service. read more

So surprised to see so many bad reviews! I order from Westgate once a month for their excellent spaghetti. My order is always correct, only sometimes is it a bit late. The prices are super reasonable, and their pep pizza is my favorite in the area! read more

The best pizza and customer service ever!! Always order for work parties and they are so nice and walk the pizza out to the car!!

I was going to review this place ages ago but I couldn't figure out what the heck it's name was! Oh yes I used to come here for a nice big slice all the time because I worked next door. Super great value for the money. They reliably have good veggie slices like broccoli cheese. Nothing really to write home about except that it is a quality, consistent pie and a fantastic value. So actually maybe that deserves 4 stars. I originally put 3 stars, but the consistency and value is great, at least for the slices. If they got expensive, I"d bump them down to 3 stars. read more

This pizza is the closest I've found to NYC pizza in this area. And so for that reason I will continue to frequent this pizza place. Yes, there is a weird doughy after flavor and yes, the sauce could have a little more flavor. But it is thin, crispy and has a good sauce to cheese ratio. There isn't marinara sauce clumped in the corners. The cheese doesn't separate from the sauce or crust. I don't get the feeling I'm eating a bread bowl pizza. Source: Grew up on Brooklyn pizza for the first 25 years of my life. read more

Pretty decent pizza! I ordered delivery from here when I was staying at the Holiday Inn Express in downtown Albany in April. I found this place in a brochure provided at the front desk of the hotel. I had grabbed several restaurant brochures and found Pizza Bella to be preferable to the rest of the pizza restaurant brochures I perused. The delivery was quick and the pizza was really cheap - for a medium pizza (yes, I ate that all by myself; don't judge), I paid just $12! So, so, so good. The pizza itself was decent and I liked the toppings, though it was a little soggy and runny and the pizza was hard to hold up to eat. But I still finished it all and am happy to report that I had no food poisoning or upset stomach. In any case, I liked the delivery efficiency, the cheap price, and the choices. I recommend it! read more

This pizza was the best in town, however they messed with something good and ruined it. The dough is bready and really thick, it was more like soggy, soft bread with a glob of cheese. I am so sad, do you know how hard it is to find a good pizza place in Albany that resembles NY pizza???!! Now I need to move, this was the last straw Oh and by the way garlic parm wings sucked, the lacked both garlic and parm. You can do better read more

Only redeeming thing about this place is that they deliver until 4 AM. We got a plain cheese delivered to our hotel at 1 AM and we're really excited until we tasted it. There was very little sauce, and the dough was gross. Maybe it was an off night, but I don't recommend ordering from there unless there's nothing else open. Delivery took about 45 minutes, exactly what they said on the phone, and the delivery guy was really nice and friendly. read more

I ordered 2 calzones for pick up and received fantastic service and food. The calzones were massive and delicious. One calzone can easily be eaten as two meals. When I went in the pizza looked so amazing that I grabbed one. It was really yummy. The cashier was so kind and helpful. I asked for an extra marinara and instead of making it into a big thing she just snagged me one for no extra charge. An overall great experience. I will be back. read more

The pizza here is good and the prices are great. They also aren't a pizza place that will sacrifice the taste or quality for the price. They know how to make pizza that is worth the amount that it is worth. The deals are insane and rival even the hugest corporation deals. Also when ordering delivery they are prompt. The thing that puts me at a 4 star instead of the three is the multitude of ways that one can order food. They have online ordering through a website or grubhub and also can order by phone. It's wonderful. read more

Westgate Pizza Bella is our go-to proprietor for proper pizza. Mrs. Nefarious and I had a hell of a time finding the right combination of good pizza with good delivery service or a few years. Sometimes, we'd hit on a good pie with unpredictable service, merely passable pies served up fast, or some unpleasant combination of both. However, Pizza Bella solved that problem for us. Their margarita pizza and other speciality pies are really good. This isn't Manhattan thin-crust, spongy upstate junk, or deep-dish style, it's its own thing, and we really dig it. My only advice to the kitchen is to add a pinch more salt to the dough; I find it picks up the flavor of the pies quite a bit, but that may be my own palette. The delivery estimates are usually frighteningly accurate, orders from the simple to big catering orders for our parties have been handled easily, and they've got some sort of online ordering now which has worked well so far. For some reason, whenever I call, i'm "Boss" or "Chief". I'm not sure what I've done to merit this adulation, but I do appreciate it. That and the coupons and menus they provide with every delivery; lots of quality here for a reasonable sum. read more

I always ordered from this place cause I always thought it was the closest pizza to NYC pizza. I ordered the coupon deal large pizza, 12 wings, soda beverage with Garlic knots for 19.99 and a side of cheese fries 3.99. This time the price on the menu I have it completely different than what's written on this receipt. 19.99 is the deal however I was charged 21.99. Didn't come with garlic knots although it's written in the receipt for 6. The deal says 12 wings but I didn't receive 12, I got 9 delivered. They weren't garlic parm, it was sitting in a pool of oil. They were chewy. Pizza was decent, different than the last time I order though. And the cheese fries was fries with like less than an oz of sprinkled cheese.. I'm really disappointed this time and aside. One bad experience doesn't ruin it for me, but now I'll just have to keep my options opened. The delivery should always be consistent. Update- I did not go to an alternative option and I did not order the pizza this time. I did order a calzone and sub! They came in excellent and absolutely delicious!! On time too! read more

Westgate Pizza Bella - Meatball sub - Pizza Near Me - Albany, New York

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My usual place I order from was closed, so I decided to try Westgate Pizza Bella. The pizza left much to be desired. Honestly, it tasted like frozen pizza but with more salt. Not nearly enough sauce on it, much like the disgusting I Love NY Pizza chains that plague the Capital Region. The only reason I didn't give one star is because their wings were decent. Something rare for this area. read more

This place has us paying Grubhub and other delivery services charging $1.99 for delivery when they don't even use them to deliver. But if you call the store it's only $1 so all of those extra $.99 is just a rip off for all of us. Plus I waited over an hour and twenty minutes for a tiny 6-cut pizza. Just imagine how long an 18-inch would have take. read more

I'll never order from here again. Ordered a medium pizza and salad last night at 7:30pm. We called to check on our order an hour and a half later. They hadn't put in our order. We didn't get our food until 10:30pm. To add insult to injury, the pizza wasn't great, and the antipasto salad was just some iceberg lettuce with deli meat thrown on top. read more

The last time I ordered I went o the lobby of to pick up food. The guy saw I was in a wheelchair and said the next time I ordered he would bring it to my door to save me from the hassle of getting into the wheelchair and taking the elevator down to the lobby. Today, I got a knock on the door and there he was. I had just started to get myself together to go down when he I got the call but bless his heart he saved me the hassle. What a pleasant and welcomed surprise. read more

Decided to stop by for some pizza with a few of my friends. We ordered ahead via phone for an in store pickup. We ordered the house special, which included a large cheese pizza, with 6 garlic knots a 2 liter soda for the price 10.99! Thats such a deal! So cheap for so much food. When my friends and I arrived to the pizza place to pick it up, they looked a little mess when it came to staff at the cashier and everything. My friend ordered a slice of pizza and I was standing next to her, but I moved to my other friend who was paying and the guy who looked like he was the boss or the supervisor said oh did you want a slice to? And I'm like no, he's like oh sorry you guys all looked the same. Just because we were all Asian doesn't give him the right to say that to us. And he goes like you sure you don't want a slice of pizza? I'm like no, not after what you said to us, and he's like don't worry it'll be free. I'm like no it's okay, and he's like don't worry it'll be free. So he made my friend's slice of pizza free instead. This isn't something that should be funny, he had a smirk on his face when he said that. That was actually really offensive. The pizza deal is extremely worth it, but the service and attitude towards their customers isn't something that should be taken lightly. Atmosphere 7 Service 5.5 Food 7.5 read more

The people here are rude. The pizza wasn't very good and was bland. The toppings were skimpy and the wings were soggy. read more

Worst ever! Got a pineapple and ham pizza and half of it has no toppings not even cheese read more

Westgate Pizza Bella - Happy Hawaiian right??? Smh where's the cheese the pineapple the Ham?? Worst experience - Pizza Near Me - Albany, New York

I tried Pizza Bella for the first time over the weekend and I'm sold! Living in TX I don't have a plethora of good NY pizza at my fingertips, so I always indulge when I'm in NY. I got a white pizza slice with broccoli and it was amazingly good. I'm so glad I gave this place a chance as it has been added to my hit-list for when I'm up there! read more