W workers. I don't know why all the comments are about the workers attitude? I was treated with nothing but respect and love. My pizza bites were ready within 8 minutes...and I loved that. The little Latino kid who handed my pizza bites was superrrrrrrrr friendly. All the people hating...are blowing things way outta proportion. read more

I have been going to the one by the food courts for years. My go to is bite size ones in the bag. My favorite is the almond one. My daughter's favorite is the pizza flavor and if we had leftovers they would go into her lunchbox. The full pizza ones are also great for a go the meal. One time we had a playdate and I didn't want them to have such a large sugary slushy each but they could agree on a flavor. The staff was nice enough to let them have half cup of their flavor of choice in their own cups. Plus I think it fun for the kids to watch the pretzels being made. read more

Not sure why there's 2 stalls at Hillsdale, but when one is busy, chances are the other isn't. Might as well sign up for the rewards program since you accumulate points with each purchase and also get $5 off as a birthday reward. I like the almond crunch if I'm in the mood for something sweet or jalapeño for a kick. The cinnamon sugar version tends to be too sugary and they really load it up unless you request otherwise. Service is generally pretty quick and it's a sizeable snack that I can typically share between 2-3 people. read more

We went to the one on the second floor in Hillsdale mall. Got the cinnamon sugar Wetzel Bitz. It's about $9. There were a lot of them in the bags and we couldn't finish it ! Lots of cinnamon and sugar as well! Cravings satisfied! read more

Wetzel's Pretzels - cinnamon sugar Wetzel Bitz - Pretzels Near Me - San Mateo, California

This is a review for the second floor Westzels. I bought 3 pretzels from them the previous day and went I left realized there was a small issue with my order. When I came back to see if they could help me with my issues Brayan and Elizabeth (along with the behind the scenes manager) were super helpful and quickly fixed my issue. Bryan and Elizabeth were super friendly the whole time and made my experience a great one. Pretzels tasted delicious and super fresh. Yum! Thanks so much for everything guys! Will definitely be coming back to this location. read more

it is inside hillsdale shopping center and you just order, grab, and go. the jalapeno cheese dog is great but quite pricey. good thing about grabbing this food: you can bring and enjoy it while you are walking inside the mall... read more

Wetzel's Pretzels - Jalapeno Cheese Dog... - Pretzels Near Me - San Mateo, California

Whenever I return an online Macy's purchase, I scoot right out the Macy's side door and into the mall doors where golden lights of Wetzel's Pretzels illuminates my way to some delicious buttery goodness! The staff are so kind and friendly here! Always smiling ready to assist me with some of those addicting dog bites and pizza bites! Warm, soft, fresh and toasty! I love the bites menu items. Perfect in a cup for walking around or in my case, hopping right back in my ride headed home. They travel well. The regular sized pretzel dogs are equally good. Hot juicy dog blanketed in warm, soft pretzel loving! They also have a variety of slushy ice drinks. Blue raspberry, cola, tropical are a few. Their latest menu item is s'mores bites! Cheers! Stop by for some buttery bites! read more

We were here trying out Sandbox VR which is just around the corner and needed some water. This was the closest spot and I ended up buying some mini pretzels as well since...why not. They were getting ready to close down but were still friendly and quick. Thank you. read more

See all

If you go to a wetzels, you know what you're getting. My kid and I get this when we're shopping sometimes. It's fun and they have different pretzel flavors. They don't need my review, but you could do worse for pretzels! read more

I like Wetzel's. I have fond memories of getting Wetzel's Pretzels with my sister whenever our parents had dropped us off at the mall for the day. It was tasty and, more importantly, it was within our little kid budgets. Now we're big girls with slightly bigger girl wallets but we still like Wetzel's! My sister loves their pizza pretzels but I just love the chewy texture of the original pretzel. So I got one today out of nostalgia while my sister and I were shopping in Hillsdale mall. It didn't disappoint :) It's a great savory treat, I highly recommend! read more

Wetzel's Pretzels - original pretzel - Pretzels Near Me - San Mateo, California

Originally I wanted to go to Hillsdale Mall for both Auntie Annie's and Wetzel's for National Pretzel Day. Turns out Google Maps is inaccurate and Wetzel's also took over the Auntie Annie's location. Annie's had requested you use their app to order which was how I found out it's no longer at Hillsdale. I got a response from Wetzel's Instagram telling me all I had to do was ask for the free pretzel at checkout. Love it! Choice of original or salt pretzel - I went with original. Comes warm and chewy. You should finish the same day, don't wait until it goes stale the next day. Only drawback was that it was so hard to hear the cashier behind the thick plexiglass screen. read more

Wetzel's Pretzels - Pretzels Near Me - San Mateo, California

Super rude and incompetent staff. Tried to redeem my free birthday pretzel and thmwo employees and the manager still couldn't figure out how to operate the scanner, I kept scanning and scanning and yet they said it wouldn't discount the pretzel. Then they gave up and said they wouldn't take the scan from the Wetzel app. So I had to buy the hotdog pretzel. Horrible customer service and experience and the hotdog wasn't fresh and the pretzel around it was super hard. read more

See all

If you're looking for a warm and delicious pretzel on the go then I recommend going into the mall.

You can't go wrong with soft, buttery, warm carbs from Wetzel's Pretzels. Some places do get it wrong by over cooking them and making them very hard. I got a good batch. I went mid-afternoon so the mall wasn't that busy so I didn't have any issues with a long line or terrible service. I was in and out in no time. It's a nice mall with a big food court and a good amount of seating. There is also space outdoors if the weather is good. Review #49 of 100 in 2023. read more

Extremely rude workers here. I shouldn't get attitude because you can't listen to our orders.

Haven't had Wetzel's in years, not since my retail employee days. Came here with the family on a Sunday and decided to treat the kids as well as myself by ordering one of their cheese pretzels and an order of their wetzel bites (paired with their cheese sauce, of course). The food was just as delicious as I remembered it - super heavy but so savory and amazing. They give you a ton of wetzel bites in one order, I think it's best to get at least 2 of the sauces to make sure you have enough. read more

The workers are rude and never seem like they are willing to help at all. I had issues with redeeming something on the app and one of the workers was making faces at me. I've had issues in the past and they were more accommodating but this time around, they didn't care to help me. I will definitely not come back read more

Eduardo helped me pick the best food! Taste so good! Pizza bitz the best of the best! Also customer service was on point

What can I say? Staff is super rude and condescending. They claim to make cheesy bagel dog bites to order but every time my wife and I go there to order them they say they don't have any and fight tooth and nail NOT to make them. This has happened 3 times in the last few months. Every time we go there. This last time they also proceeded to talk crap in Spanish to one another about NOT making the order and saying "I didn't want to make them", then proceeded to laughed about it. I'm Asian but I understand Spanish, lady. What the hell is wrong with you!? Like when you go to a nail salon and the ladies talk crap about you. lol Another time they told us to go downstairs to the other WP. Why? They had the small hot dogs out on the counter, the dough and cheese. Why do we have to go downstairs? When we ordered something that they had in their case and asked for mustard, we got 1 packet. Not the dipping sauce, the small packet that is a tsp size. Will NEVER come back here. Whoever owns this joint needs to get a handle on their staff. This is ridiculous. Went from my favorite place to my most loathed. We grew up here (in our 40's) and this is one of the worst spots in Hillsdale Mall in decades. This review wasn't based on one experience that so many people would post about, this is our 3rd time in just a few months. We tried multiple times. read more

It is a very cute place. The service is quick as long as they don't need to make anything. The food are AMAZING, they're just not good for you. This is a pretty good pretzel place! It has buttery and extremely greasy pretzels! Just make sure not to come if you are on a diet. read more

Wetzel's Pretzels - a fresh baked pretzel - Pretzels Near Me - San Mateo, California

See all

Somewhat new location for wetzels in the mall. Right next Starbucks so this will be crowded when the mall business picks up . The bits are always my favored purchase... wish they would offer small size purchase though . Still my fav snack when near a wetzels read more

Wetzel's Pretzels - Line to purchase - Pretzels Near Me - San Mateo, California

Wetzel's Pretzels Is located on the second floor of the Hillsdale shopping Center, a bit outside the Dining Pavilion. Guilty confession: I have fallen in love with their pretzels! Warm, a little crispy on the outside and soft on the inside, just the right amount of salt - perfection. If we are just having a snack, my wife and I will share one, but a whole pretzel is actually enough for a light lunch. I haven't been too adventurous trying the other ones, but the cheese pretzel my wife had today was excellent. If you can stand a few carbs from time to time, these pretzels are a fast, fresh treat. read more

Worst customer service ever. Got there at 8:58 - they close at 9pm. They had already shut everything down and claimed to have nothing which I highly doubt. If you close at 9 then it should be lights on until then and at least don't look like you hate your job and life! read more

This location is by the entrance to the mall. I was thrilled to see that it was open as I was hungry. Plus I haven't had a soft pretzel since this awful pandemic began. The woman at the register had a hard time understanding me when I asked her if they had any sugar free lemonade. They don't. I got the impression that she doesn't understand English that well as she gave me a plain unsalted pretzel after I asked for one with butter & salt on it. She then put some butter & salt on it, but not enough. It tasted soft & fairly fresh still, but it was kind of plain tasting. I asked for napkins & she said it's in the bag. There's another location upstairs. I'll go there next time & hopefully the pretzels & the service there will be better. read more

Wonderful pretzels and service! Staff are all so kind and the manager Sandra is the biggest sweetheart. I come here everyday after school, sometimes just to get something to drink. I definetely reccomend you all coming here whenever you have a craving for pretzels! read more

Small pretzel dogs were good, tasty and buttery but didn't like burnt hot dogs that were place on bottom of bag. Sales person was friendly and professional. Clean area. read more

If I want a snack while shopping this is my first pick. The little dog bites are my first choice but I'll get anything if they're out.

Just inside the east entrance at Hillsdale Mall, this is a perfect spot to get a pretzel, coming or going. My grandchildren love the pretzels when they are warm from the oven. Snack food heaven. read more

The rule is, do not touch money and then touch food - grab the gloves buddy, just do it. It only takes a few seconds to keep it clean and healthy. read more

A little about me. I have been a Wetzel's Pretzels lover for a long time. Whenever I go to a mall in the Bay Area, they usually have one. I always get the same thing, a salted pretzel and cheese dipping sauce. ...and it's always good, especially if it's freshly made, no matter which location. This location inside the Hillsdale Shopping Center in San Mateo is now located on the first floor, directly across from a super busy Starbucks. They are no longer at the 2nd floor location. I was shocked to see so many Wetzel's employees working in such a cramped workspace. The store is tiny! I mean, it's just a counter, like always, they have no seats for you to eat there. The staff was friendly and they all appeared to be working hard and very professionally. The pretzel I got was freshly baked! OMG, it was so good. Plenty of salt, just how I love it. One big complaint, it just isn't worth the $5. I could get a burrito for that much. So despite the fact I crave their pretzels and they taste great, I gotta give 4 stars. I'll be back, but not often. read more

The young teenagers working the register at this location are super immature and not friendly. I asked for pretzels without salt and it looked like they didn't finish baking them enough because the pretzels still had that doughy texture. Not only are pretzels mediocre but they are expensive. I had to come back because they forgot one of my pretzels read more

I could never do the Atkins or South Beach Diet....I love my carbs! I used to come here a lot when I worked at the mall to get a CHEAP snack or for a light "meal." I enjoy the: jalapeno cheese pretzel (hold the cheese dip cuz I don't do nacho cheese), the sinful cinnamon pretzel, & the pepperoni pretzel. The lemonade is good, and the granitas are tasty too but take forever to melt when I need something to quench my thirst. The employees are also friendly as well and can constantly be seen handing out free samples. read more

When did Pretzels become so mainstream and available!? Before they could only be found at the fairs or at street vendors now they're at all the malls and not just 1 but 2. I do have to say that I like Wetzels Pretzels over Auntie Ann's though. The pretzels are piping hot at WP and so are their dips. At AA, the pretzels are lukewarm, if that, and the dips are cold. What good is cold jalapeno cheese? BLECH! -1 star though b/c as we were walking towards the storefront the guy with the samples walked away. He has plenty of samples still in his little basket. We ordered anyhow b/c we were on a pretzel mission and didn't want anything too heavy from the food court. And -1 star b/c.... We ordered 2 plain pretzels, a dip, and a regular pomegranate lemonade (tasted like cherry, and I saw that the flavor came from a pump). He punched the order into the register and started to get the food together. Good thing we hadn't paid yet b/c as we were waiting I glanced over at the paper menu and saw that they had "Meal Deals". Now why weren't the deals posted overhead on the main menus??? Lame. Anyhow I asked him to change the order to the Lemonade combo, which was a pretzel, a dip, and a lemonade and to add another plain pretzel. Uhm, hello why didn't the fool tell us about the Meal Deal? Or for that matter just ring us up for the meal deal and the extra pretzel? He ended up voiding the order on the register and giving us the Meal Deal and the pretzel. Saving us over $1. Sheesh! Oh and why when we were done and walking away he started up with the pretzel samples again. Jerk read more

Ok, ok, you deserve a 5 star. Went here at around 10:35a on a Monday. Service was wonderful. The assortment of pretzels were plentiful. I couldn't decide. I finally choose the almond pretzel. Oh, it was so delicious (warm, crunchy, chewy, but yet it was like it just melted in my mouth). If I knew my husband was sharing, I would have gotten another. Thumbs up!!! Will definitely come back soon. read more

Pretzel places are usually hit or miss, sometimes it's good and others not. This visit was very good, the pretzels were fresh (I got the bitz), they were not burnt, not too greasy, right amount of salt. I also got the frozen strawberry lemonade. i got suckered into buying the larger size, but that's alright since I was thirsty. The flavor was okay, not too sweet nor too sour, but could have used a little more lemonade-ness. Service was fine, the line moved quickly. read more

Wetzel's Pretzels - Frozen Strawberry lemonade and bitz - Pretzels Near Me - San Mateo, California

There are two Wetzel's Pretzels in Hillsdale Mall. These review comments are for the one downstairs. It was nice of the server to ask if we wanted the "Dog Bites" order in a bag (you know, the ones that come in a tall paper cup). To share with the grandkids. Of course ( grrr! ) I didn't *look* in the bag. And so when we got home (25 miles), guess what? It was a *sack* of plain salted bagel bites ("WETZeL BItZ", apparently). Sigh. Lesson learned (er, re-learned. *again.*) Look in the bag. Make sure you got what you ordered. Or you'll get what you got (whatever they decide to give you). Thanks, Wetzels. read more

Awful service. I asked for dog bites, got regular instead. When I returned to same exact girl, she sad she doesn't care, 'cause I already paid. This is no way to behave with customers. Never again! read more

Super greasy and at the same time burned hotdog buns.. Cashier was Ok but very unwelcoming too.. read more

Wetzel's Pretzels - burned hotdog buns - Pretzels Near Me - San Mateo, California

I seem to remember that when I was younger these, pretzels to be fresher. Cut to present day, they have most of it pre baked. If you ask for a certain flavor, like apple cinnamon, they just brush on the apple flavoring and dust it with cinnamon. Not as fresh tasting and somewhat disappointing. read more

Mmm theres nothing that satisfies a soft pretzel craving more than Wetzels. I love their pretzel dogs, and cinnamon sugar Wetzel Bitz. I've never been a big fan of their granita style drinks, too much ice. But theyr recently came out with a Mocha Coffee variety, and OMG. I have one every day! So delicious. In fact, I kinda want one right now....damn. read more