If you want to get thru a drive-thru in under 15 minutes, then don't come here!! Personnel are nice, but Mgmt doesn't seem focused on customer service. Hiring issues? read more

If you grew up in a tyrannical household where you were told "you will eat what you've been given and you will like it" and you can't wait to relive those childhood memories...this is the place for you! (Because good luck getting what you asked for) If you're over "fast food" and looking for a reason to sit in your car listening to tunes in 110° for half an hour, miss a business meeting, or maybe even the birth of a child... this is the place to go! (15-30 min average drive thru time) Ordered #1 cheese, mayo, tomato only... was given... #1 with cheese, tomato (soooo close)... lettuce, onion, pickle, mustard... FAIL. The half an order of fries and 3/4 of drink really pulled the meal together. 30 mins in the drive thru gave me plenty of time to asses my life choices (including but not limited to today's lunch decisions), catch up on my understanding of quantum physics, and organize the change in my center console. I get it, I've worked in the service industry, sometimes you just have an off day, there are call outs, equipment goes down...but this isn't the first time or the second time, or even third. In the 18+ years I've lived in this area and gone to this location (which is maybe twice a year just to remind myself why I don't) I have learned to celebrate the infrequent moments that I get the correct order. Good luck Whataburger... I'm sorry I give up! read more

This was possibly the worst fast food place I've ever been to in my life. first of all The whole meal was just salty. They also forgot to add Bacon and extra cheese to our "bacon burgers". Overall I'd give this place a 2/10. I would never recommend this place to nobody unless i hate them. At this point I think my asshole is going to rip out of me because this shit is so hard to handle in my stomach right now that I just hate life. If you are reading this yelp review just know I would never lie to a single human being ever in my life. read more

This location at Bell road and 29th street used to be our favorite location. We tried it again last week, with high hopes and was SO disappointed...won't go back. The guy who took my order got it all wrong---after explaining to him 3 times....he could barely speak English. When I got to the window and nice young man started to read my order back to me and it was still all wrong. Hated keeping ppl waiting behind me. Took a while but finally got it right. I ordered a 3 piece chicken and when I opened the box, two looked normal but for the third, somebody had taken part of a chicken patty and cut two pieces off.... I'll stop there. Super disappointing. read more

This is the double meet with cheese and green chilies. This location is always a solid choice, but the service was outstanding today. My son and I are full. read more

Whataburger - Double Meat - Burgers Near Me - Phoenix, Arizona

Good service Jean want my order take but she made sure I didn't leave without anything.

My co-worker just went and picked up lunch from there. The food was awful. I ordered a simple grilled cheese sandwich with tomatoes. Easy enough, right? No. It had no tomatoes and it looked like they put it on the floor and stepped on it. I have given this place multiple chances, but I'm done. I'm from Texas, the birth place of whataburger(Corpus Christi ), to be exact, and find it sad that this location is a representative of the company. The worst part is that it was the manager who took the order. This is it for me. They have put me off of my favorite burger place. I'm not hiding behind anonymity either. My name is Victor and I will go by there and give my number to him if he would like to discuss it further. I will be sending an email to the corporate office as well. I'm sorry, but I won't give anymore chances to a location that just doesn't care about the quality of service it provides the people who keep their doors open. Join with me and stand up to all the places like this that cry for better pay but don't have the pride within themselves to do the job they're paid to do. Getting of my soap box now. read more

Went in on 6/9 at about 12:20 because the drive thru line was long and hadn't moved after a couple minutes of waiting, figuring it might be faster. Placed the order for one burger and fries pretty quickly but once that was done I noticed a few other people waiting around. One older woman looked especially annoyed, not a great sign. Once she got her food she told a kid waiting in line "you're going to be waiting." Another bad sign. Come around 12:50 I saw someone in front of me still hadn't gotten their food so by that point, knowing I had to be back home soon for work, I let the woman up front know to cancel my order. I didn't bother asking for a refund because I didn't have another 30 minutes to waste on that. Whoever does the scheduling at this location has zero idea what they are doing. It's normally slow to get food here, but today was an embarrassment to anyone who claims to know how to run a restaurant. I heard the woman up front tell a customer they are short staffed, which is already a sign things here are bad. Whether it was due to a call out or just bad management isn't clear, but probably something someone should look in to because this is an ongoing problem here. Today was just especially awful and people on a time crunch should avoid this place at all costs, even if you think you have time to spare read more

We roll through this place on Sunday nights as it's open later than other spots. The burgers have been ok a few times but these last 2 visits left me with the need to write this review. The last visit was eventful to say the least as 5 men began yelling and cursing each other out before the event descended into a full on brawl. 2 guns fell to the ground in the middle of the skirmish and eventually someone called the cops. The fight wasn't Whataburgers fault but the super restrictive drive through lane pinned us in with no exit and no way to get away from the melee. The neighborhood it's in is very rough so be prepared with a 2A alternative if you're going at night. Tonight's visit may have been my last. I ordered and paid online and selected the curbside pickup option. I got there and a vehicle with a large towing load had blocked the curbside pickup lanes. I went through the drive through and explained. They told me to continue through the drive through for the food. There were only 2 cars in front of me and it took more than 15 minutes to get got the window. When I got there, they read the wrong order off. I told them no and I was there for pick up. No big deal. The young man was nice but still handed me the wrong bags of food. I passed them back to him and he found the correct order. I stopped to review the order and he assured me there was no need because they go by the info on the receipt. I accepted that and drive off... only to discover down the road that food was missing from the order. I had to go back, go inside and ask for the missing food. They brought it back to me and I went home. The bottom piece of bread on my burger was so hard I couldn't eat it. I thumped it with my finger and it didn't move. I should have shaved out the softer piece and used it as a water bowl for our puppy. A missed opportunity indeed. Under breath that rock of a bun bottom was a cold hamburger. There was no heat. None. The cheese was not melted at all and just laying there on the meat. My wife pulled a large hair from her chicken sandwich (we didn't order that topping). Both orders of fries were cold and our pets heads were falling off. To top it off 3 sandwiches, 2 fries, 2 medium drinks and chicken nuggets were over $32!!! Yikes. Anyways, I'd recommend avoiding this spot if you're in a hurry, don't appreciate street fights, need edible food and don't want to use part of your house payment to cover the bill. read more

Typical Whataburger food. Drive-thru line was long and a little bit of a wait, but the reward is fresh cooked food that is hot, not heat lamp warm when they hand it to you. read more

I eat breakfast here most days. Hands down the best breakfast sausage patty at any restaurant, and not just fast food, even Denny's or IHOP. Best pancakes anywhere, too, although every now and then they're a little crumbly. I tried with a manager to figure out why, but we couldn't. I thought management was willing to go the extra mile by throwing out the mix and making a fresh batch, even though we got the same results. When they are not their best, the pancakes are good, and when they come out right, they are the best. THE STAFF is always friendly and helpful, too! read more

This place was awesome! You got a great crew! We went in just to get a quick lunch. Everyone was super friendly! Sat down after we ordered and Tommie brought us our food AND she was amazingly friendly, upbeat, and showed us her can-do attitude. The avocado burger, so damn good. I know, I know, it's a fast food place but it's nice to see place that has a crew that likes their job. Sometimes you can not get that at a regular restaurant. Keep up the great work and tasty vittles. We liked all the old pics of the original stores too. read more

20 minutes to get a simple combo meal was rediculous. Very disappointing to see food coming out to people who ordered after me.

I just wanted to give this location and their staff a shout out during these weird covid times. I've been a frequent customer of this location for years and have always had good experiences. They are now offering online ordering along with the curbside pick up and it has always worked smoothly and their employees have been super friendly given the stress and uncertainty were all experiencing. read more

Time to see what all the hype is about. If you're from California, you've probably have never heard of this burger. However, if you've been to AZ or Texas this is just as big as In-n-out. However, while tasty and a huge giant in the burger scene.. The Double Double still reigns supreme in the burger category. *Priced liked a 5guys, add-on toppings like Fat-Burger, looks like a Mcdonalds Burger, and taste somewhat like a Double double from In-n-out. Love that you can add Avocado on your burger... *I was actually really impressed with the quality of this burger. It was extremely hyped from all of my homies who have tried or are from the Lone Star state and I was super excited to try it for myself. *The fries/onion rings were horrible and I wasn't a fan of their one super-size foam cups either. Their table side service also reminded me of 1990's Carls. jr. **Big fan of the burger though for $8.50 for the burger I ordered it's just not worth it when I can get a Double Double for about 1/2 of that and be just as satisfied. ***If I were to rank the burger joints it would be... In-n-out, Mickey D's, Whataburger, 5guys, and Shack Shake dead fuckin' last.... read more

By the time you leave this place you'll be gasping for air saying WHAT A BURGGERRRR. WHEW! Carry on for my review. I've been coming here for 2 years, so my review is a two year study. First thing first to get my 3 star rating out the way, this place is socially awkward. What I mean by socially awkward is the only time they care to speak to you is when they're offering ketchup and salt to you. They just don't greet people properly at ALL here. Someone will be see you walk-in and say nothing to you. Manager will be the only one who says "be right with you". They are lifeless to customers but if you watch them in the kitchen they are active and smiling with each other. I was stuck between a 4 star and a 3 star because of this customer service I have to be honest with you. This place lacks soil when it comes to customers, and the people they are hiring are extremely socially awkward. When you look up at them they look down and walk past you, no smile just lifeless until they head back into the kitchen. Who ever is hiring these people just needs to do better with hiring personalities as well, not just a fill in spot worker. It's not all bad though! If you're wondering, yes, come here for food. ALL. THE TIME. The food has always been consistently mouth watering and fresh, the fries with the spicy ketchup is life (GET THE SPICY KETCHUP). My favorite options are the Sweet & Spicy Burger, Honey BBQ Chicken Strip Sandwich and the WhataFish Sandwich. Again, the food is always great and always ask for fries no salt for fresh fries because they go crazy on the salt here and who doesn't like fresh fries. This place is open 24/7 so if you're around this area looking for a 4 star bite this is it. This place is surrounded by an active homeless area but they want bother you, they usually come in for water and you will see them on bikes. No worries though. This spot is the very few 24/7 spots around and it's not one to miss. As much as I said about customer service, if something is wrong with your order they will accommodate you after explaining. It's not often my order has been screwed up maybe once or twice. With all this said, I hope you enjoy this burger place. Being from Chicago we don't have this place so it was a great welcome to the west burger joint. I always say What. A. Burger after every meal here. Peaceeeeeeee read more

Whataburger - Burgers Near Me - Phoenix, Arizona

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I hate giving bad reviews! Texas thinks Whataburger is the best fast food restaurant ever. From the burgers, to the chicken sandwich I just had, it's all nasty. read more

Ordered some breakfast Sunday morning using the app usually if that restaurant's closed you can't place an online order and you have to go the one over Paradise valley Mall well place your order went to pick it up never got my food once the girl finally unlocked the door she said that she just started the garage She had no pancake batter made yet no one should my order so I said I wanted to cancel it I said how do I get my money back and she told me I had to call corporate so I sent him an email a while ago I just got a survey from them. they took my money so I'm following the street with my bank to get my whopping $6 and some odds since back and change but I want people to know that this location has really gone downhill a lot we've been coming here for over 10 years I think it's more like 25 we've been up in this area but won't be going back there read more

ordered online, had a simple order..just three meals. Pickup time was 5:23-5:25. checked in on the app..then after 15 minutes of waiting. I called, turns out they didn't have any chicken strips. so they offered us chicken bites, which is fine. but we waited another 10 minutes before we went inside to find out the issue. there was absolutely no one in the store and there was one person in the drive through. the wait was ridiculous. it was insane that they would wait to come out and tell us they didn't have any chicken strips...AFTER WE WERE THERE FOR ALREADY 15+ MINUTES. it is now 5:55 and we just got our food. ridiculous, do better. read more

Wow! What a disappointment! My wife and I went for lunch today and what a disaster. We ordered a Whataburger meal and another Whataburger. 3/19/21 order number 141135 We waited 30 minutes for our food. We went inside to order. 30minutes to get cold fries and 2 cold burgers. What's the point? I've been in f&b for 25 years. I literally watched money walk out the door. Are you ok as company with bad service, cold food and disappointed guests? read more

Whataburger - Burgers Near Me - Phoenix, Arizona

I can't believe I'm taking the time to leave a review for a fast food joint, but it needs to be done lol. This used to be a great location until the last several months. I've gotten cold food, literally frozen fries, mixed in with cooked frys and my last two burgers have been so cold the cheese isn't melted at all by the time I've gotten home. Ive done curbside pickup 3 times and ever single time Ive been left sitting out front for at LEAST ten minutes, even though I'm showing up when the food is supposed to be ready. They refuse to give refunds as well for online orders they screw up. They say they can't give refunds at a store level?! Wtf is up with that? Clearly something has changed at this location and after yesterdays cold burger, I won't be going back to this location. read more

I literally ordered a simple plain burger with NOTHING on it just meat and bun. then they give me meat ketchup, mustard, and bun. wtf.

Got a late night craving and rolled out to this location. After ordering my meal i was greeted with a smile at the window and was asked if i needed any extras. The food came out pretty fast, you can tell it was fresh even though it was in the middle of the night. They even dropped extra fries in the bag too, what else could you ask for from fast food restaurant! Very satisfying burger, will be back soon. read more

Let me start off by saying: I'm not exaggerating. EVERY time we come to this location our order is incorrect. It's usually missing something, or they made it wrong (ie Diet Coke when a regular coke was ordered, gravy is super thin like water). If you're going to charge for sauces and dressings, you should make sure they are in the bag. Every single time the dressing you charge me extra for, never makes it into the bag. Your accuracy needs to be worked on. Bad. read more

I go there allot for breakfast in the early morning they great food and great service and they very friendly and nice clean environment . I recommend this to anyone that good fast food to give a try . read more

I never write reviews but I'm shocked this place is rated higher than it actually is. I've been going to the Whataburger on 43rd and bell for years now and they've probably messed up my order ONCE. I also worked there for a few months and the management does a good job emphasizing the importance of great customer service. This location however is something like I've never seen at any fast food restaurant. I sh*t you not my friends and I have gone many times and our orders are messed up 8 times out of 10. We literally have to put emphasis on simple requests when we order through the drive-thru to make sure they don't mess up again. Sure enough, they messed up on that exact thing they acted like they payed attention to and literally repeated back to us through the speaker. Please expect them to: not add/remove things from burgers upon request, forget to give you what is on the receipt, reiterate your order through the speaker but the receipt ends up reading otherwise, and giving you medium fries when you payed for a large. That last one's a classic. I gotta give it to them, they're very consistent at messing up orders which is honestly very impressive. I promise you, from my experience working at the company, managing a cash register and reading the board to see exactly what the order looks like is not a challenge and it's pathetic to see how ignorant and idiotic these people are. I went last night with some friends, and these guys have built a reputation at f*cking up our orders so we couldn't help but check the bags for a couple minutes and had to swap a couple bags with them as per usual because they messed up. They had the last laugh because they forgot a chicken strip meal that we payed for and we actually thought it was in the bag at the time. Damn. Anyways, I'm never going to this location again and hopefully if the building were to ever get struck by lightning and burn down to ashes one day, I would dance and sing naked over the remnants of the once putrid establishment, that embarrassingly called itself a Whataburger. read more

Great service and amazing food. We ordered the patty melt and it was super good. The team lead (Roy) provided top notch service. Highly recommend this location. read more

2/9/2022, Order 547250, 4:41:05 PM. I ordered a Double Meat No onions with cheese DRY. I got Double Meat WITH ONIONS, MUSTARD. I order Whataburger, with Mustard, tomatoes, onions, and pickles. I got Whataburger NO MUSTARD, NO ONIONS, AND NO PICKLES. The large order of onion rings was correct. The total bill was $17.78. I stopped because the dog's VET appointment lasted longer than I expected. I would watch these crazy Youtube, and fast-food restaurants videos of people going off on the employees because their order is wrong to the point they seem to have lost their mind, I would SMH. Well, today I know how people feel. These employees are paid anywhere from $15.00 to $19.00 an hour. Your job is to get the orders correct. We are paying a lot of money for fast-food in today's world. Get the get orders correct or close your doors. Maybe it's time for law enforcement and judges to start arresting the owners and employees of fast-food restaurants for stealing from people because not getting an order correct is stealing. read more

This place does a great job just about every time. Example: drive thru today, guy working window was Ricardo. Clarified my order back to me after I ordered, polite, and up at the window I could see him hustling with a smile on his face. If they aren't lining this guy up for a management position, they should because his attitude was refreshing. You got a good hire there, so hopefully you do him right. Food was hot and fresh, especially the fries. Way better than McD's. read more

This was the worst fast food restaurant I've been to in a while. I went for milkshakes and waited in line for 10 or 15 minutes which was really no big deal. I understand that the drive thru is very busy now. My problem was that after I had waited for 10 minutes, I get up to order and there is a note taped next to the menu that said that they were out of milkshakes. Now normally this would not have been a problem but again I had been waiting about 10 minutes. So then I was stuck in line because there were several cars behind me. The girl taking my order didn't say ANYTHING to me. No "I'm sorry " nothing. I told the guy at the window that the needed to put I sign up at the entrance of the parking lot. So I waisted about 20 or 25 minutes in line for nothing. TERRIBLE SERVICE!!!! read more

I went to this restaurant yesterday about lunchtime. I ordered food for myself and I also for fries and they gave me onion rings.

I do love my Whataburger. Nice thing about this place is that they are used to special orders. Mine is a double burger on Texas toast, bacon, 2 kinds of cheese, lettuce onion and tomato, spicy pepper sauce. Sometimes, jalapenos. This location is getting a little worn and needs a refresh. Also, they do not have the online ordering. But the burgers and fries are great. The Malted Shakes are great for dessert too! Give it a try the next time you crave FF meal. read more

This was my first time here. My coworker hyped it up so much I didn't think it would live up to the hype (in n out certainly didn't live up to the hype). I ordered a double Whataburger with cheese, subbed fries with onion rings. It was very good! Onion rings were good and cooked Just right. The burger was actually delicious. 4 stars because they forgot the grilled onions on my burger. But it was good without. read more

This is the worst Whataburger I've ever been to. They're extremely slow to fill orders at drive thru. They took my order today and then after paying for it at the window and waiting 4 minutes. The employee comes to the window and says they don't have any chicken bits. So I chose strips they tasted like the don't use fresh grease and the cream gravy was burnt. read more

I went to one of the locations one bell rd and 29th street on June 22nd at about one thirty. After receiving my food I when home and opened up the food to find it carelessly made and a mess... no big dear right? So without eating anything I took It back to the store with my receipt in hand even waited in the drive through calmly for my turn and asked if I could have it remade... as I get to the window the girl there wants to start arguing about how I'm wrong and she made it herself.... Cool whatever I just want it remade. Now here's where it becomes a real issue at this time she starts mouthing to the other employee there and then starts treating me like a criminal (getting on the phone, calling people, hiding slightly out of sight and gawking acting like I assul them by asking them to do the job they are paid to do) to which she then makes the other employee come give me my "newly made food" and at that time he also starts arguing or should I say talking down to me... through all this bs and unprofessional conduct the guy made a much more presentable item of food that I wanted fixEd but to top it off they went out of their way to downsize my fries and keep my receipt to make sure I couldn't call this in. Personally I find this very rude for children making as much money as they do to be rude about having to work for thirty extra seconds to try to actually create quality. I did send an email to the compan... probably won't go anywhere but we shall see. read more

I am disappointed to say that I went to the Whataburger on Bell Rd and 29th street again to give you guys another chance and once again as expected the service was horrible along with the food. It took over 30 minutes to get my order when it was a mobile order which should only take a few minutes when you get to the curbside parking. My daughter got off the car and the team members refused to assist her, they instead argued amongst themselves about who would help her. At this point I had to get off my vehicle and nobody even acknowledged me after a while they told me it would still take a few more minutes for my order to be ready. I checked the order upon receiving the food since I knew it would be wrong, and once again the burger was not made as I ordered. I was missing drinks, ketchup, and gravy. I brought it to the team members attention and they "remade" the burger incorrect again. When I left the store with the wrong order since I know they weren't going to make it correctly. They laughed and made fun of me as I left the store mad. I do not appreciate the lack of customer service at this location. read more

Yikes! My husband and I came here a couple of nights ago to satisfy a late night hunger. I had just gotten home from a 13 hr shift at work and was starving. Neither my husband or I have been to Whataburger so decided it was time to try it. What a mistake that was!! We went through the Drive thru, and there was only one car in front of us. That car received their food rather quickly (less than 5 min) and then we pull up to the window. The kid repeats our order: Double cheeseburger, Plain with fries and a diet coke. And a Jalapeno cheeseburger with onion rings and an ice tea. He takes the payment, gives my husband the receipt and we wait. And wait. And wait. And wait. And wait. And wait... we weren't really sure how long it was supposed to take since we've never been but 15+ minutes started to seem too long. Noone came back to the window and all the Millennials in the background couldn't have cared any less to come check on us. Finally the manager (assumption it was the manager based off the guys uniform) comes to the window and asked if we had the hamburger and coke. My husband told him no and reminded him what we ordered. The Manager made some comment letting us know the previous employee "just left". Sooooo...like left for the night? Left for good? Who knows, all I know is that after all was said and done (27min) we ended up with cold fries and onions rings as well as 2 cold burgers with hard buns that we couldn't even eat. What a shame and complete waste of time and money!! I will definitely not be back. I think its safe to assume our food sat that entire time on the counter somewhere and the Manager still chose to serve it to us. Gross!! read more

Texas native living in AZ. Arizona has not much love for this gem of a 24hr fast food jaunt. My gal hates this place but I was able to convince her of breakfast at 10am and wahlah! A believer is born. She had a morning taquito and to her annoyance they aren't taquito sin the general sense. They are more like flour rolled burritos lol. But if you are looking for the fat kids shangri-la look no further than the honey butter chicken biscuit. Heck, get 2!!!!! And their oh jay is the real deal! OJ!!!! read more

Went through the drive thru and a girl asked me to take my order well my son was ordering so he wanted to look at the menu I asked her to give us a sec she was nice about that and said just let her know. So let her know when we were ready 30 seconds later and I was rushed to the point I wasn't done ordering when she gave a price and clicked off. So I said hello and a guy came back on. So you know you were being rude that's why you gave the mic to another person. The customer service from this place was terrible enough for me to never go back again. However, I pulled out allowed my son to go in and order while I didn't go in to avoid conflict. When he got back in the car he said his food was good so to each is own! They get a one star for the customer service from me. Second star because my son said it was good. read more

My first time ever eating at a whataburger was pretty nice. The food was better than I expected. The burger itself was bigger than I thought it would be and the fries were fresh. The restaurant was clean and the food came out quick. Overall I enjoyed my meal at this restaurant read more