Horrible Experiences. Got a flat on my truck took it in to get repaired and had to wait 5 hours for them to repair. My wife just got a flat a few days ago took it in and the manager told me he could not repair. Took it to Ken's tires in Livermore he patched it no problem. I will never buy tires at Wheel Works Dublin again!! The manager is full of excuses. Bad service. read more

Went to put air in my tire and found I had a loose valve stem core, so air was slowly leaking. Went over to wheel works and asked if someone could look at it. The guy followed me out to the car, glanced at the car, the tire in question, the front tire and asked me the mileage. I gave it to him. And we walked back in. He didn't take the cap off to inspect the problem. He wrote it up and said it was going to be $29.18. I was in a hurry, so I said sure, how long. He said "an hour". I said "an hour?!? I just need someone to look at the valve stem." He said "we have to dismount the tire to look at it.". How do you determine that without even looking at the problem. O'Reilly was luckily right next door. I walked in there, asked where the valve stem tools were. He directed me to aisle 3. Purchased for $3.82. Walked back over, tightened the valve stem and made sure it was holding. Drove to Chevron and filled the tire. Looking at the $29 quote it included the following charges Flat Repair/Patch Plug Flat Repair Labor Tire Balance The tire wasn't flat, as was obvious. It was leaking air from a loose valve stem. Their lose. I need to purchase tires for my wife's car and was going to get a quote from them to bring it in. Needless to said that's not going to happen. My advise...Listen to your customers. Look at the problem before determining the labor needed. I would have gladly paid the $29 if they would have just come out and actually looked at the problem. It would have taken less than a minute to fix, $29 in your register and probably a full set of new tires sold. read more

Shitty service, they only have one guy working the front desk and the wait to check in is at least 15min even with an appt. Then once they take your car, prepare to wait at least 3.5hrs before getting your car back. read more

Today was last straw for me! These guys are generally decent. The prices are also very low and they find discounts and coupons etc. But almost every time I bring my car here, the work is done wrong and I must bring my car back. I had brake work yesterday. I was barely able to drive it back today to learn they had used an incorrect torque setting. Last time I had new spark plugs replaced and they gave me the wrong plugs. My car died on freeway. About a year ago I got an oil change and they forgot to put oil cap back on. Oil spilled all over the engine and I had to waste my time going back etc. I deserve a lot of blame going back to these guys of course, but they always apologize and try to make it up to me. Today the cashier- Turner? Had the nerve, after I waited an hour with no information what the problem was this time, to lie to me that something was just "a little loose" and there would be no charge!!!! Spend the extra money and go to a competent mechanic. read more

Purchased a new set of Michelin Primacy MXV4 tires for my 2012 Prius. Immediately noticed steering vibration on the freeway. Took it to Wheel Works in Mountain View by my work. They found that all 4 tires were balanced improperly (one as much as 3 oz.). After rebalancing all 4 wheels and tires, the car rode smoothly. Also has long wait times. A redeeming trait is that they did not damage my vehicle permanently and they have good prices (at least for the Michelins that I asked them for). read more

I usually go to the other guys, but when I called here I received excellent phone service and they matched the other price.. And they said they would have me done in less than 30min... I decided to give them a shot, and it was well worth it. I placed that call @ 8:45a on a THU, arrived approx 5 min after, the manager John came out and greeted me, excellent customer service. I was in and out of there in under 25 min with new tires! Smooth operation with nice environment, the only thing guys, you need to upgrade your coffee.. read more

I've been numerous times, never blown away but never totally disappointed. Mostly, they don't have enough counter help, so there's always a line, a wait, calls interrupting when you're being served. I spent like 1.5 hours in their store and on several calls this weekend that was mostly waiting. If they get more and better trained people, I'd come back. But my next set of tires and oil change won't be here. Too annoyed at the lousy service. read more

I will never go back again. I came in for a regular oil change and my car has an aluminum oil pan. They over torqued it and stripped the pan. They claimed it wasn't them and then tried to charge me 1k to replace the pan (it's hard to get to and replace my pan - man hour wise). They gave me a plastic plug in the mean time. I took it to the dealer and they just put in a bigger new bolt and slowly rethreaded the pan to fit the bolt I guess ($30). I've had multiple changes now and no one has ever had problems with my bolt/oil pan. The key factor: I didn't take it back to Wheel Works. read more

this wheel works store location is simply incredible! excellent customer service from armando greeting you at the office and helping me choose new tires based on my driving and thereafter explained clearly the costs without confusion. in addition, the expert mechanics, especially benji, as he provided valuable advice during the inspection before replacement of the tires and wheel alignment; this only comes from a veteran who has the knowledge with years of experience. i will keep returning for other automotive repairs as this is really a top notch team of caring professionals. read more

I came in knowing I probably needed brakes all they way around - they installed the brakes in a timely fashion for a reasonable cost - I will be back read more

Thank you to the team at Wheel Works in Dublin. They did a fantastic job on my #MINI Cooper S and were friendly and professional throughout. James is awesome! Special thanks to their Regional Manager, Steve who even dropped me off at BART! Excellent customer service from everyone - above and beyond my expectations read more

Excellent service and very proffedional and friendly honest and reliable felt like a valued customer appreciate the honesty did you ever try to rip you off read more

This location is my favorite. I have been here a couple times and each time I have been helped by very knowledge staff. They make sure to explain all options and I never feel like I'm being taken advantage of. read more

Wheel works is awesome and their employees go above and beyond. They helped me get on the road when I came in last minute and were friendly about it. Thank you so much, I will bring my business here again! read more

Amazing Customer Service! I worked with Marc(Mark),he worked to get me a great deal on a full set of tires w/ alignment and balanced..I appreciate the helpfulness and professional attitude. I called back the next day, talked to Jim the new manager to ask about a noise I was concerned with, not related to the tires that we're put on the previous day, and he said to stop by they would take a look. I appreciate them not trying to up sell me and wanting to really help their customers. I will be back... read more

In my experience, the service I've received at this shop has been stellar. I've always been attended to properly and had my questions satisfactorily answered by the manager John and the knowledgeable staff. Service on my rig is normally completed within the time window as described at write-up. It may seem at times that there may be an inordinately long wait for non-scheduled emergency repairs. I imagine that this is due to their commitment to completing already scheduled work. If you bring your patience with you, you'll get quality service. Plus, they offer competitive pricing on new tires and have a comfortable lobby area with cable TV while you wait. Shopping and dining is also available within short walking distance of the shop (to help kill time while you wait for services to be completed). read more

I had two tires and an alignment done on my truck. I was not real happy with the time that it took Close to six hours but at the end of the day the manager did step up with good customer service and a discount for our time read more

I brought in my car for a simple oil change. After picking up the car I realized they haven't reset the the maintenance needed indicator (which they did the same with my other car) A week afterwards I get an engine check light and had to take it back to them. I shouldn't have to take my car back there multiple times for an oil change. I'll be taking my car to a dealership instead from now on. read more

Went in to have a tire patched. I had to leave my tire because they said they were closing in an hour and wouldn't have time to repair it that day. So I picked up the tire the next day and not a day later was the low tire pressure light blinking. I made an appointment on their website to bring my car back in. After a 20 minute wait, I was told they did not have any record of my appointment and that they wouldn't have scheduled one that late in the day (4 o'clock) because they close at 6. After an hour wait, they tell me there was a second hole in the tire! Wow, what bad luck. 2 holes in the same tire within 2 days!?! Ok. Then, I waited another hour for them to put a new tire on. The technician even stopped working on my car and started working on someone else's who had just pulled up. Over 2 hours later I finally got to leave. And what does the manager tell me? Next time you make an appointment online you also need to call the store! What's the point of making an appointment online if I also have to call? And worst of all, there was no apology. Horrible service!!!! read more

I don't recommend this place at all, I have a Honda accord I usually get it serviced from Honda, just for a change I tried Wheel works at Dublin CA. horrible experience, after service I was driving home when tried put some thing in the dash it just dropped wide down everything inside fell out. They didn't put my dashboard properly went back again got it fixed but some something like broken hing or something on the carpet floor ...they broke my dashboard :(. Then after 4 days of their service my maintenance minder on the dashboard came back on, when I called they said there could be something else wrong. I barely drive my car Coz i stay very close to work and my car is almost new... I am going back to Honda ...quality matters . read more

For those of you that do not have much experience with your cars, you should go to the wheel works in Dublin and see John. The shop is very honest and they made me feel very comfortable. I want to share my experience so that everyone will be as happy as I am. read more

Really love this wheel works after long day at work wife got a flat at the mall of course lol but I put the donut on and drove to this location as soon as I walk in great welcome and took really good care of me and makes me wanna continue to come there.. Good customer service goes along way and they sure have it here. . read more

Pleasure working with Armando. I called the day before to schedule an appt for 8am. I walking in about 10 mins to 8, and he was get to.g the place ready, cleaning the with.does and organizing the magazines and such, which I often don't see general managers doing ordinarily. The service was good, and Armando was polite and most of all professional not only to me but to everyone else. It was a much nicer experience than when I was here about 2 years ago, before Bridgestone bought them out. Ask for Armando, he will take care of you. read more

Honest and fair prices. I take my car here for periodic oil changes and tire rotations. Nice thing about the location is its surrounded by shopping places, so you don't have to be stuck in an auto shop waiting room. read more

I had a great experience getting repairs done. The staff was polite and place was very clean. My mechanic was Bill. He did an excellent job and is very knowledgeable. Bill will definitely come by highly recommended . Ty read more

Very very bad experience. I have Wheel Alignment done from here. After wheel alignment, my tires complete lost the tread and anyone looking with the naked eyes can say that tires are gone because of alignment issue. But these guys never acknowledged that it is their issue. I confirmed from Wal Mart, replaced tires from Wal Mart, did re-alignment from Honda which confirmed that alignment was bad on rear. Looks like their Wheel Alignment equipment is bad and they don't know it. And moreover - they will never refund your money because of their mistake. They will never pay for the damage of tires which happened because of their mistake. This is really insane. read more

Purchased a set of tires from TireRack.com and had them delivered to Wheel Works for the installation. The price for the installation, through TireRack was reasonable. Asked for an alignment check, knowing the car was out of alignment. It took them about 3.5 hours for the work even though I had made an appointment. When I got into the car I checked the tire pressures. The fronts were at 38 and 31 psi and the rears were both at 34 psi. The recommended cold pressures are 32 psi front and 42 psi rear. I got home and verified the pressures with a very, very good pressure gauge and they indicated the tires were completely out of spec. If I had not checked this on my own my band new set of tires would have gone bad pretty quickly. Since their major service is mounting, inflating, and balancing tires I call this a huge fail. Now I have to wonder about the balancing and alignment they performed and hope it was done correctly, since they can't even master a pressure gauge. read more

A relation of mine managed to get my Chevy Tahoe key stuck in the ignition of her Nissan Murano. If you're familiar with the Marano, it has its own key in the key fob, but this relation forgot that and stuck my key in the hole instead. It was stuck tight,. I went to my friends at Wheel Works in Dublin, and asked if they could do anything to get that key out of there. I spoke with Armando, he took a look at it. He then called over Benji, who also took a look and even explained that he had never seen this before. Still, he said let me try something, disappeared came back sat down in the car so fast I didn't even get a chance to look over his shoulder because he was up with the key in two shakes. I couldn't believe it. Those guys know their stuff, and that's why we take our cars there. They take care of any and all of our Automotive needs. If you're in Dublin and you need some work done, these are the guys to do it! read more

Let me just start by saying they need to hire some help. Contacting them by phone is difficult to say the least. I needed 4 new tires for my car, so I went online to check their prices, and get a quote. The cost for the tires, were less than what I was quoted online, ok cool. Dropped my car off at noon, and said I would be back after work. I didn't think I needed to say have my car done by 5:30 pm, because I figured it wouldn't take that long. It's just 4 stock tires, mounted, balanced, and aligned. Actually the alignment is extra. Anyway went back after work and I told my co-worker who drove me. Wow doesn't look like they moved my car, and we both laughed. Well it wasn't all that funny because I went inside, and the same guy that helped me at noon was still there when I came back. He helped the guy in front of me and then I get to the counter and he tells me, your car should be ready soon, I'll be right back. He walked into the service managers office, to let him know when my car got there, and I hear the guy say, well we can only do one car at a time. Your name says wheel works, are you kidding me, one car at a time? After sitting there another 1 1/2 hours making it almost 7:00 pm now, I'm hungry, tired and so irritated. I made sure he knew it to because I told him. Then to top it off he tells me my oil stick is bone dry and I can go next door and buy a quart of oil and they will put it in. So now what, I can't put a quart of oil in my car? Great thanks. He offered to do an oil change free of charge if I wanted to bring my car back the next day. No thanks. I suggest you give them a deadline or you too may be waiting for literally hours. read more

There is a reason I always take any of my cars to this location to get an alignment done. They are always super friendly, will greet you right away and always go above and beyond. Today they really helped me in my time of need to get my Honda Civic Si aligned, not only did I not have an appointment and they'll be squeezing my car in for an alignment, but they are doing more than I could have ever asked of them. Sad I'll be moving to Utah in a couple days, going to really miss this shop when I need them! Can't remember the name of who helped me, but if my receipt is correct the service advisor Brandon is the one who helped me out today. THANK YOU! read more

Do not go here . very very bad experience. I bring my both cars for change break pads . They put new break pads ! They said like that . After few weeks both cars break start same problem again ! I bring back to them . They said put new one again ! After few weeks again same problem both car ! Again same thing they said put new one again ! Still same problem ! I paid to them almost $1000 for both cars ! Now i bring my cars new shop they did gud job ! Never wanna go back to wheel works ! read more

Went in with my BMW tire sensor showing low pressure. I know the sensor sometimes acts up - but I wants sure if there was a real flat. John took a look, spent about 15 minutes diagnosing the problem and confirmed it's just a bad sensor and reset the settings. That simple - no charge, no upsell and very efficient. read more

Absolutely horrible!! The day I gave them my car to service, they were great, helpful even gave me the AAA discount (after I asked, of course). The next day I drove my car, it started shaking, then locked up. Turns out, they left the brake caliber loose, didnt put a screw in. Of course this happens on my way to work, when I have an extremely busy day. I called the Manager, "E" (I'm sorry you're a manger can we use a real name as oppose to a letter) and he seemed unconcerened. Was towed by AAA, "E" had the nerve to try to talk only to the AAA guy and not me, didnt even acknowledge me. Excuse me, my car, I paid you. I began asking him questions and he could not give me a direct answer, not only that, he had attitude. Was it my fault your people didnt double check their work?!?! He called me later to tell me the car was ready, yes they damaged the rim, no they would not replace it, but they cleaned it. I asked them to double check he battery and a wheel alingment as I had also purchased the battery as well as brakes. When I got there two hours later, he hadn't done anything, again after he called to tell me my car was ready. I took my car to the dealership to make sure they corrected their problem. I have never dealt with anyone so arrogant. Not an apology, not "our mistake," "sorry for the inconvinence," Nothing! Its a shame becuase they were so close to work, I would have continued to use them. Not only will I never use them again, due to my ordeal and my venting to friends and co-worker, they won't use them either.They must have lost at least 15 prospective customers from that incident alone. read more

I would give less stars if possible. I bought 4 new tires here and the mechanics do not know how to install them. They install them where they leak air. I went back 4 times in a 2 week span for them to correct the problem and they still were not able to find he problem. The last time they had no clue why or what to do. I went to my mechanic which I have been going to for years with my other car and he told me right away that the kit which got installed twice by wheel works was pinching the tires. He re-installed the kit properly and have not leaked air since. I would not trust any service performed by them. read more

Usually love wheel works but this place is the worst nobody here wants to work they are working just hard enough not to get fired its a joke

I was up in the Bay Area and hit a ladder on the Dublin grade. I towed my truck here - the closest tire place. They overcharged me for off brand garbage - a set for 50% higher than my local guy charged for premium tires. Illegal? No. Questionable? Absolutely. Tells me that when no one is looking, this shop is the little brother that punches you in the nuts every chance that they can get away with it free and clear. Definitely not a place worth trusting with things as important as your tires, time, and money. read more

Wish there was 0 star. They screwed up two weekends. They just wont honor their appointments pretending it is not in their system. One time you give a benefit of doubt but second time totally not acceptable.Perhaps they already have lot of cars to repair and oil change is not profitable. Please learn to value peoples time. read more

I came in to order lowering springs from the manager Armando on May 30th 2017. He seemed like a friendly and straight forward guy and told me that it would arrive the following day. I called the next day since I didn't hear from him and he told me the springs had arrived and to come bright and early the next morning to get them installed. I arrived at approximate 8am and was met by someone else who told me they knew nothing about any lowering springs or an appointment, and that Armando was off. I asked when Armando would be returning and the salesperson had no idea of his own manager's schedule. I didn't want to argue with that loser and proceeded to Big O Tires where they not only cut $100 from the wheelworks price, they guaranteed their delivery and installation. Buyer beware when it comes to wheelworks!! read more

They took forever, and did not finish the job. The took forever to put in my four new tires, which I paid a lot of money for. They did not call me to inform me that my car was done. I had to call them. They did not finish my oil change, so I had to go somewhere else to do it. Ok place to get new tires, but they lack time management skills. read more

They oversell you and then don't back up their tires or warranty when premium tires give out less than half way through their expected tread period due to severe weather cracking, making them unsafe to drive. They mislead you in other ways and you cannot trust them. Specifics: - Bought 4 premium Bridgestone Potenza tires for my BMW at over $800 less than 4 years ago. Was told would be more economical than tires with tread of 40K as these would go to 60K - so worth extra money. I have only driven 28K miles on tires and and still have half the tread left. However, tires unsafe to drive on due to severe cracking on all tires (3 other tires shops and my car dealer said tires unsafe to drive on due to very severe weather cracking on all tires that go down to bare rubber and almost the steel). Even the manager Brian and his staff said this is very unusual and looked concerning. However, Brian talked to his boss and his boss said tough luck, we can't help as tires are made of rubber and rubber wears with weather. All i wanted was a small discount on a new set of tires and some acknowledgment that i just lost half the value of my $800 tires. They could not do anything and had different versions of warranty. Other credibility problems across the board at this store: - Their manager , Brian, gave me three versions of what their warranty was. No one seems to really know what the warranty really is or they are intentionally misrepresenting things. - Their on line site quoted me $450 for set of tires for my BMW 528i and when i came in, they said said the quote was in error and price was really $668 (and they did not honor their mistake. Beware. Things are not as they seem. read more