Our messed up water system was set up by another plumber years ago and was not up to code. It didn't allow us to open certain windows of the house due to dangerous fumes and horrible pipe placement. Works plumbing came to check out the work and explained to us every detail of what was actually needed. They gave suggestions on how they could fix it and quickly wrote up a quote. The pricing is very fair and we even got an itemized list to know exactly what we'd be paying for. We initially thought it would take days for them to replace, repair, and reroute some pipes but they completed it in a day! They worked long hours to make sure we would have our new water heater working properly. It's so quick to heat up and I'm looking forward to a lower energy bill now. We're also relieved to not be breathing in fumes by one of our bedrooms. Thanks Works Plumbing and shout out to Raymond for your fast and clear communication throughout the entire process! read more

Used them in August 2019. Had the same issues last week ago. Brought a snake machine that was not working. Used a camera to determine the cause of our stoppage but was unable to go more than 30 ft and had to stop because of water in the pipes. I personally went to their office and asked Ray personally why the tech couldn't finish the job due to the fact that they didn't want to damage their camera and charged us as if the job was completed successfully without resolving our clog. Had the problem recur this week and called another company who was able to utilize their camera; bypass the water area and take their camera line all the way to the street junction almost 77 feet. . 2/9/21 Based on my review I received a call from the Owner's Wife. I told her what happened and explained to her what happened and how their Techs shouldn't go out without their equipment fully functioning. She said she would talk to her team and get back to me. Well it's going on 3 weeks and no call or follow -up to her phone call to me. In addition if the tech who was advised by the office not to continue to run the camera line because it may cause damage to their equipment a company should have some type of insurance for these types of occurrences. read more

Travis was efficient, professional, and did a great job clearing out my sinks. Highly recommended.

Our tank lever wasn't working. We are staying at my sister-in-laws home so we figured we call for some expert service since we just moved and we're exhausted. They quoted $430.00 to replace the lever. (BTW a completely new toilet costs less than $430.00) It's an American Standard toilet. Nothing special. So we asked why so high. They said it's because they guaranteed it for 6 months. I laughed, looked at my wife and said let's cut our losses and I'll fix it. The lever replacement cost 16.99 from ace and no tools necessary. I believe they take advantage of seemingly unknowing women. Beware for gouging prices and stay away from this company. read more

Travis P. was my technician and he did a great job. Good communication and a hard worker

Called this company to come out and unclog a slow moving drain. They were at my residence very fast. They had told me over the phone that there was a $42 service fee that was refundable if we proceed with the drain cleaning. I asked for an estimated cost to unclog the drain and she quoted me between $100-400 not knowing the complexity of the job. Technician comes out and before he enters the house makes me sign for the $42.00 then looks at the drain and quotes me $520.00. I didn't go with them as I feel that this was to much to unclog a slow residential shower drain that shouldn't take longer than a hour max to complete. I feel the right price should of been $150-300 they were trying to price gouge. Not good business. Be aware. read more

Lalo was extremely helpful and clear in providing me the details of how to correct several plumbing problems. I really appreciated the time he took to help me understand the work to be done...a very nice and professional young man. read more

I had a collapsed sewer line under my driveway The team of George, Ray, Travis were great and efficient to work with, as their concrete contractor. But due to rain and dealing with insurance Jan, February and March things took longer. As with all contracting jobs communication with the customer is key, right up with prep work, like taping areas with plastic. Yes I would hire them again with these 2 conditions met Thank you. read more

Outstanding service. Travis was punctual, professional and very nice. He resolved our issue quickly and explained everything to me. Thank you Works Plumbing. read more

Really good people! The person on the phone was very helpful and always got back to me quickly. I never hung up with them feeling confused. I can genuinely say that I greatly appreciate them! read more

We had a backed up in our shower, Travis and Lalo helped us within a two hours. So glad we went with works plumbing. Will continue to call works plumbin! read more

I got charged for nothing. Nothing was done. He just looked at it. I do t feel I should have been charged for this visit.

Had 50 feet of pipe that needed to be replaced. David & crew nailed it!! Unfortunately on Monday they didn't show up during the time they were supposed to. The happy go lucky damn receptionist did not bother to give me the common courtesy or respect as a customer to let me know they had an emergency job & wouldn't be coming for at least 2 to 3 hours later than our scheduled appt. Someone needs to have a chat with her. SO DAMN RUDE read more

Its Friday night and my kitchen decided to stop working and water started to backup on my sink. Called these guys and even it was late in the day, they managed to squeeze me in and came to my rescue. The prices are reasonable and affordable. Mateo gave me options on what it will take to fix my clogged drain. I chose the middle one and repairs was done in a reasonable time frame. Overall I was completely satisfied. read more

We had a clogged toilet line and called them (we like to keep local). They cleared the line after pulling the toilet up. It took 4 1/2 hours. The cost was $823. Yep. Three days later it clogged again. Pulled the toilet up and couldn't clear. They left at 1130 am and said they were going back to the office to prepare an estimate on what we should do next. Never heard from them. At 700 pm I called (mind you no toilet) and asked where the estimate was. They said they emailed it and figured we didn't want to proceed. I didn't get it. Okay we will send in morning. In the morning they apologized and said they didn't have my email but I got an appointment confirmation both times in my email. The estimate was (get ready....) $6k!! It wasn't spelled out line by line regarding parts and labor but mentioned in a paragraph fixing things that weren't broken. The fix was very drastic and didn't seem to fit the problem. I asked if someone could break it down. The technician assigned called and said he'd come over. We weren't satisfies with answer describing why the cost would be so high; parts, labor we don't know. You could look up in the garage and see right where whatever was blocking the pipe was. No breakdown. No other options. I told them that I was going to get another estimate and at a minimum could I please get my receipt; which I had never received from the first service. It took a few times requests but we got it. It didn't say much. So we called another local company and paid $223; line was clear in 45 minutes. They appeared to be a lot more knowledgeable and ended up clearing the line going through the trap in the garage and clear upwards. The clog with maybe 5 ft from the trap. Less evasive, less mess and so much cheaper. He looked at all the options and saw he didn't have to pull up the toilet. We ended up a few days later getting a slow down, so we did have them cut and replace some part of the pipe and trap; they found a towel in there. That was the issue. The total for all of this was $1,300. I sent my concerns after not understanding the reason for the drastic $6K in work for just a toilet line to this company and the only follow up they offered having the technician call me to see what my concerns were and try to again answer our questions. I guess we have to agree to disagree. No formal response from company was ever received but I saved $5k. read more

I received a call from the Operations Manager today. Unlike the previous person I had spoken with, they were willing to take time to fully understand the situation and work directly with HomeServe to get clarity on the situation. I appreciate their willingness to address the situation but wish it had not taken so much effort to find someone at Works who was willing to make this a priority and help. read more

Great people - were available immediately, super prompt and professional. They got the job done, a little pricey, but they gave me a handsome discount. Their technician, Omar, is a superior plumber read more

David and George were amazing today...My water heater was leaking at 8:30, and they had it replaced at a great price by 12:30...Thank you both So much! Bill G read more

Mario arrived on a Saturday morning sharp at 9am and unclogged our kitchen sink within an hour. He was efficient, courteous, took covid-19 precautions. There aren't enough words to explain how glad and relieved we were with his service. Highly recommend him. The world needs more super Marios like him! read more

Great professional and quick service! Shamir was friendly, efficient and professional He fixed the leaking problem in my sink and garbage disposal in under an hour, highly recommend!! read more

My kitchen sink and laundry are backed up in the home I'm renting in half moon bay. I called works plumbing and they were very responsive. They had Mario and his helper at the house very promptly. They offered three different very high price options to either snake the line or snake the line and hydro jet the line. I chose the 500 and change option to snake the line. The snake used was previously snapped off so the full length could not be utilized and it did not have a cutting tool due to it being broken previously. This severely diminishes the tools effectiveness. The technician Mario admitted this when I asked. He tried to use the larger snake but it would not enter the smaller size utility clean out. Before looking for another clean out or trying to snake it again he offered hydro jetting services for another 800 plus dollars. If the snake had been operating properly to begin with there was a good chance it would have cleared the drain. Or if he had used the larger machine from a different clean out that could have been effective. I paid 500 plus dollars and the pipes are still backed up. Mario admitted it was obvious I knew what I was talking about because I worked for a plumbing company in Oakland for over ten years. Keep in mind I've switched professions so i am not set up in a service van like a company who does it everyday. Renting a snake machine can be time consuming and somewhat costly so I chose to call a local company to reduce energy expenditure so I could focus on my own business. I'm appalled that they collected the money after rendering the service but doing so unsuccessfully. As a consumer I'm left speechless after talking with Marie in the office who assured me they don't work for free and this is normal practice. She pointed out that I didn't choose to hydro jet the line which may have fixed it. She insinuated the job wasn't finished because I didn't choose the more expensive jetting option. I told her snaking it should have cleared it for sure the first time. Jetting is rarely required in standard residential applications. I asked if I chose to jet the line and it didn't work would I be charged the full price of 1500 plus dollars despite it not working? She says yes. Im mind blown. I chose to not have them back to continue because I have zero confidence in the ethics behind this business. I wouldn't expect free work and I was willing to pay the premium rate which was about 500 an hour given the quote amount. But the pipe still wasn't cleared. It's still not clear now. I was told an officer manager would call me so I am waiting on that. In all my prior years of service work before changing careers I never would have handled a customers billing and strategy going forward like this company did. I'll wait on the response before I contact the better business bureau and take them to small claims court. Company's like this will continue to over charge and remain unclear of charges until you are in a pressured scenario. This is what they want. It's the bread and butter for them. I hope they change there ways! read more

They charged me $69 to come out an give a quote which turned out to be $419 for a simple job - to install a J-Bend pipe under the kitchen sink. I had already remove the broken pipe (took about 3 minutes), but didn't have time to get the replacement pipe (a $27 part). The plumber who came out was very nice. He spent 15 minutes in my kitchen, just preparing THREE quotes as required by his employer. The highest of which was $1,400+ and the lowest was $419.00. He told me he felt helpless because he couldn't change the quote and that other companies he's worked for it would have been more like a $70-$80 job. He also said he just started working for them and had been getting the same complaint from other customers all day. THEIR PRICING IS OUTRAGEOUSLY INFLATED. I will never call them again. I encourage anyone considering using them to check the NEGATIVE REVIEWS - you will see a consistent theme about over charging and their responses are ridiculous. Please notice the owners response - trying to twist my words. My expectation was NOT $100. I figured in would be somewhere closer to $165-$185 considering the retail price of the part was $27 and it was a 10 minute job. I see this as just another example of their deceitfulness. Please notice the owner updated the response AGAIN stating, "We understand that everyone shops at different stores on what they see as the value of what they pay for." To that I say, true, but NOT EVERYONE GETS CHARGED $69 TO JUST SHOP. To be really clear, I believe that paying a fee for a quote is not unreasonable. It becomes unreasonable when, for example, the job that needs to be done is minor, but the company sends a technician out who wastes 15 minutes of time just to prepare 3 quotes required by the company - 2 QUOTES FOR WORK NOT EVEN NEEDED and 1/the lowest near double the going market rate. read more

They assured me they could help with a sewage emergency for my elderly mother with dementia and then delayed their time frame and then canceled because they said they couldn't use the access point through the roof even though they originally told me they could. Completely irresponsible. Will not be using them again. read more

We called Works Plumbing in Pacifica last week regarding a leaky faucet. The one star is for their good response time. They came out the next day. After speaking with Eduardo we decided to go ahead and opt to put in a new set altogether as it seemed like a couple other little issues were beginning to make an appearance in addition to the very obvious one. He gave us three options, well two actually plus an add-on price for something he mentioned almost immediately that "might" be needed (angle stop valve shut off) for $557. The two options were a complete rebuild for $817.50 or a new basic kitchen sink faucet install at the cost of $1,294.70. Yes, $1,294.70! My mouth literally fell open. If we went out to purchase the set we wanted it would be two hundred less he said. A big Red flag and warning bells were going off for sure. So, needless to say we did not go with Works Plumbing. The next company we called came out and installed a new kitchen faucet w/ spray hose (which we went out and purchased) for $150 ! Be aware. read more

Very responsive to my request for sewer lateral replacement estimate but with a $49.00 charge for estimate. Once on-site, the technician said estimate requires additional charges. At that point, I terminated the estimate. I already have 3 estimates for which there were no charges so I'll go with one of those for this $20k work. read more

$526 to fix a slow bathtub drain. It's no longer slow. I wish I had shopped around for a better price.

These guys are top notch. We had an issue at our house and Jorge took the time to explain everything to us every step of the way. They are professional and very helpful. I would definitely recommend Works Plumbing for all your plumbing needs. 5 stars all the way! read more

These guys are the most expensive option you will find in SF. Not to be trusted with very questionable business practices. Also showed up well after the time window provided and then gave me the we don't want your business quote. Save your time for a more honest and trustworthy professional. read more

I recently had some service done by this company and I will tell you that these guys are amazing. I could already tell that they are true professionals before they even stepped into my home. I was surprised that they placed a piece of cloth cover on my floor. Once Joe inspected the leak I had under my crawl space, he gave me several options on what it will take to do the repair. I was at first thinking on doing the cheapest option, but I realized that it is not about the price that they gave me and instead the way and manner they would conduct the work. I am willing to pay any price as long as I know that the results will be worth it. Now after seeing the finished repairs, I will tell you that, yes it was truly worth it. read more

I was in a bind late on Sunday with a leaking pipe. I turned off the main valve and started calling several of those "24/7" plumbers with no success. I decided to focus on a local company near Moss Beach and Works was amazing. They picked up the phone, said someone could not come out late Sunday, but did promise to be there at 8 am the next day. Not an 8-12 window, but actually at 8. Sure enough, at 8 sharp, Angel knocked on my door. He was friendly and went straight to work. Soon, he found the problem, fixed it, and was finished in an hour. Not only was the price more than fair, he did a great job, and was clean and courteous at all times. I was definitely impressed and would highly recommend them. They are awesome, and Angel was great! read more

This is the best plumbing company ever. I called and was able to have a plumber sent same day and they sent Angel who has 10+ years of experience and could look at the problem and immediately figure it out. It was a delicate and complex issue with both the water heater and the gas connector cable and he was able to come back the next day with all supplies needed and do a fantastic job. Above and beyond. I can't recommend enough. read more

Weird that Margaret says they did no work. They were sure in my house for hours and hours and hours and hours. Yes they were. No they didn't charge ME for it, they were supposed to charge the insurance company. Bunch of whackadoodlies! read more

We were hopeful when we read the reviews. On further inspection, the recent reviews are not so good. Works Plumbing sent a plumber who was not a journeyman, more of a handyman than a plumber, who had been employed by the company for only three weeks. Pleasant fellow, but not familiar with his company's policies, and he had to take lots of digital photos and report back to his service manager - who would then not permit work on the diagnosis of the problem, which was the whole purpose of the visit. Prices cited PRE-DIAGNOSIS for repair and replacement were in the hundreds even thousands of dollars - that is, we were upsold before we even knew what the source of the problem was. For his part, the plumber had a conscience and did not charge us for the wasted visit. We have never had a plumber visit like this one - and we hope you can avoid a visit like this one. read more

Mario was absolutely amazing. He was super sweet and extremely helpful. Would completely recommend them!

I called them to do a simple job. Our sprinkler head was leaking. We don't use our system so all they did was turn off the main line and capped off the line. They over charged me of $1200.00. There was no turning back and I had to pay. This company is a scam and they rip people off. Don't ever want to call them. This is a warning for all of you. This is in Pacifica on Palmetto Ave. I am speaking for my elderly parents on their behalf. read more

Angel is just that an Angel! He provided me a few options with our bathroom toilet that needed replacing. He went to get the toilet. He came back and a half hour later the old toilet was gone and the new toilet was in! There's a reason why I chose Works Plumbing & Rooter and it was Angel's 5 Star ratings and reviews. You won't go wrong with this company!! read more

They are really responsive and nice on the phone. However, even though I specifically asked them for repair of my water heater, I was given quotes for new water heater installation (plus membership fees of some sort). The quote for repair was more than double of what the other two water heater companies quoted me. I think if you need a brand new water heater, they would be a good option. I didn't mind paying for the visit, but I wish they'd just told me that they didn't really do simple repairs over the phone. read more

I'd like to introduce you to my new plumber, Works Plumbing in Pacifica. I had my first sewer backup in this house in 12 years. I called my regular plumber (those who must not be named) and they said they'd put me on a waiting list, but couldn't give me a "day" for service. Next I called Works Plumbing. Right from the initial call the staff was courteous, professional, and helpful. Taani and John arrived less than 2 hours later. They were both great. They checked around the property for the best options to address the problem, explained all options available to me, and quickly resolved the issue. They cleaned up, closed out, and were just as courteous on the way out as they were on the way in. Living on the coast can be challenging, particularly when it comes to service calls, and even more difficult when something is urgent. It's nice to have a dependable local option. I will definitely call Works Plumbing first next time! read more

Call this man. I called, his wife took my information and told me he could be there in about 45 minutes. Jorge arrived around fifteen or twenty minutes later. I told him the problem he gave me the rate. ($145, which was about the going rate I learned from previous rooter searches on the phone, but none available so soon that day) Jorge was pretty sure it was a simple clog and he was right. Done. Jorge cleaned the site and was very professional. While writing the check I saw he had a very nice truck and asked him how many trucks he had. He said he has two but that he had to lay off employees due to the recession and loss of work. I encourage anyone looking for plumbing services to call this professional. Help his business grow so he could spread his good work ethic to those who need his services and needs them quickly. Thanks Jorge read more

Wow. What can I say. I phoned the boss (Jorge) at 10AM to see if he could send someone over to fix a slowly draining shower. This was NOT an emergency by any stretch of the imagination. He sent the lovely Mike, at 10.30AM who fixed the shower in about 10 minutes. Super professional Fast Professional Quality Work Easy to deal with Fair prices Why are you still reading? Call them! read more