Very responsive and easy to deal with. We were looking for a car for our teenage daughter and they…read morecalled right away after I sent an online request. Kathy confirmed details of the car and availability. She's professional, courteous and did not pressure us at all. We ended buying a different car from a different dealership because of my daughter's preference in vehicle, but they were ready to go just in case that deal fell through.

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.

I came to Cal West nearly defeated, thinking I was not going to find a car within my budget that…read morewas good enough. Matthew was an amazing help. He stayed an hour after closing and managed to sell me the most perfect car ever. The entire selection looks like it is well maintained and well taken care of by Cal West. I am extremely grateful for him working with me. My bf will be coming back to buy a car from them as well in a few months. Thank you Cal West!!

Used car sales is not an easy business. I have been in the car business for over 40 years so I…read moreknow just a little bit. First I will start with Matt. He was a total pro. Reviewed the total price for the sale, the doc and selling fees added to the deal were fair and reasonable. The paper work was a breeze, although I was a cash buyer, so I cannot speak to the finance options. He did make me aware of the warranty options a few times but understood my desire not to purchase. In the end he helped with my two car logistics so I could get my new car were it needed to be. The thing that stood out the most about Cal West was their cars. My car was exceptional, low mileage, one owner, dealer serviced its entire life. As I looked at their inventory I saw the care they took in selecting their inventory. I did not see any cars on the lot that would be an automatic not buy. Quite the opposite everything I saw had strong consumer ratings no matter how old. Your mileage may vary but as someone in the business I would rate this independent used car business as way better than average. The fact that they have been in business for 45 years certainly says something about their ethics and business practices.

CHRISTIAN GONZALEZ, he's one of the good guys!! Rare to find someone as helpful as he is…read more Professional, transparent, and very patient. Helped me get into the CX50 I wanted. Be sure to ask for him if you're in the market. He's the best!!

Awesome place with great people. I'd recommend this place in a heartbeat…read more I bought my Mazda3 here and from start to finish I felt great. Awesome and knowledgeable people who care about customers.

I was looking for a way to enter the EV market without breaking the bank. As a Honda fan (previous…read morevehicle was a 2010 CRV) I knew I could rely on the brand to offer something that was brilliant in quality and drivability. However, seeing that most of the inventory out there was brand new and out of my price range, I decided to look at older cars with EV/hybrid functionalities. I have to thank Ricky (Ricardo) and Mary Cao for not only their prompt and excellent service, but also their willingness to be honest and straightforward with me with the whole process. I truly felt like this experience was tailored for me, even though I already was decided on the 2018 Honda Clarity they had in stock. As a person who works in customer service as well I felt I knew these people made the taxing experience of shopping for a car easy and relaxing. And that is what we all want at the end of the day, trust and faith we will get what we desire. Kudos to you two and your team! One happy librarian.

Yikes. We had a scheduled maintenance check and they mailed it in. Zero confidence they actually…read moredid any of the work - just because the discrepancy between what I could see and what they wrote on the diagnostics. Because they may have done some of the work I have 2 stars. We paid for a "tire inspection" and the paperwork says our tires were all "green" rating (all good) but when I called back to question it (just looking at the tires) and they said "oh yeah these actually need to be replaced". We had a slow leak they didn't find it and actually gave us BS tire pressure on the write up. I got home and it was 4 lbs below and our leak is not that fast. They could have easily done their job and upsold us 4 new tires. They upsold us on resurfacing front brakes but don't have ANY measurements on the wear and tear saying "any reputable mechanic will always resurface front only" but the quote was so high that it was a blessing that helped me find my new mechanic. So thank you for that.

On 8/30/2025 I purchased a 2022 Mercedes Benz GLB from Enterprise Car Sales in San Leandro, CA…read moreputting $5,000 down. Within the week I had to take the car in to the shop for rattling when the AC was on. Turns out something was installed backwards. Within the second week the Apple Car Play started failing. I took it to the dealership, one of the gentleman came out and did a quick troubleshooting (deleted devices and added back). Fast forward to March 2026, Car play has FAILED. I take the vehicle for an oil change and find that the engine is failing, including an engine oil leak, coolant system failing. While trying to establish the validity of the warranty and find a good shop for the repairs the car has shut off in traffic twice, continues to run hot and the breaks are going out already. I have spent $600 on a rental car. I have reached out to San Leandro several times and spoke with Boris. The last of which he offered a discount on the rental which still totaled $600 for how long I will need the rental. I asked explicitly to speak with a Regional Manager about surrendering the vehicle and submitted an online complaint more than three weeks ago and no one is responding. I have also filed a complaint with BBB. And by the list of other complaints I'm not the first person sold a vehicle that they claim has been through a rigorous "certification" and inspection and the ENGINE is failing months later.

This enterprise office has always satisfied me when I need a . Rental , Ive been coming here for…read moreyears I never had any real serious issues. I always received affordable rates and Discounts , and very professional...

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

Went here to buy a used truck. Loc was very knowledgeable and helpful during the entire process…read more One thing I just got disappointed is when he promised us that he'll put a full tank of gas but just did half tank instead. Not really a big deal, but just don't promise anything you cannot do. Over all we were satisfied with the transaction. Will still do business in the future.

Rob helped me out a lot with getting the right service for car. He did a great job trying to find…read moreways how to resolve issues.

I recently purchased a vehicle from Diamond Auto Sales and…read moream quite satisfied with the vehicle quality, fair price, exceptional customer service, and overall experience. The owners and staff are direct, honest, and work with a high degree of integrity. I was able to drive the car several miles away to my mechanic for an inspection before purchasing, which took the entire day. The purchase process was smooth and straightforward. Because the person who details was out on the day of my purchase, I was able to drop the vehicle off the following Monday for a full detail. I highly recommend this business -- the team at Diamond Auto are professional, respectful, and take great pride in their work and business.

Diamond Autos was incredibly respectful, kind, and caring throughout the entire process. The…read moregeneral manager worked very hard to make sure I left the dealership with a smile and in the exact car I wanted. He never gave up and made sure I felt valued and respected. He took the time to listen, shared stories, showed genuine care, and made the entire experience a positive one. I truly appreciate everything he did for me.

If you need a car go check out Big Lam Motors. Lam, Chris, Alejandro, they took care of my wife and…read moreI for our "new to us" vehicle. We went there yesterday to check out the car, it was late, before they closed and they still let us test drive the car with just copying my wife license. We went home to apply for some financing and that fell through. We communicated a lot between Lam and the team and we received financing through them. Today we were in for about 20 mins, this was the best experience and quickest that we have ever purchased a new/used car and we have purchased many in our life time. Best shout out and a huge thank you to the team at Big Lam Motors!

Appreciate the quality of the cars here and the service of the BLM team. Clean cars, no issues,…read morehonest owner.

As quick as can be for a car purchase! Ricardo was very nice and well informed. Very clear process…read morefrom start to finish. I can't recommend them enough! Completely hassle-free!

Tony sold me an extremely clean car. He was also extremely kind and professional and easy to work…read morewith. I have bought many cars over the years and he is by far the best in the business. Thanks so much Tony!