I just bought a house where this company installed the floors around 2020. I'm not sure of the exact date. Today I had the LVP flooring pulled up because I discovered "cupping," which is warping and separation of the planks. Long story short, I contacted the company to discuss what my options were and they were SO rude, not helpful at all, and basically denied any responsibility. The issue turns out to be an EPIC failure on the install. There was NO polymer/plastic backing laid down as was industry standard at the time and there were dozens of broken slats that were installed anyway. This is throughout the house. The flooring cannot be repaired, it must be fully replaced to the tune of $20,000, and they don't feel the least bit of responsibility for installing a floor that lasted about 4-6 years at most. NEVER do business with this company. read more

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Working with a salesman got a quote for an area rug. Went in on a Saturday and he was not there. The individual there was lying on a couch in the show room and seemed to be half asleep. He never got up from a prone position and basically wanted nothing to do with me. Finally got In touch with the salesman who gave me a quote and the price more then tripled from original quote. Buyer be ware! Had to give them a one star rating, zero was not an option. read more

Call was great called them early morning to check and see if they cut custom carpet sizes first lady was very polite and transferred me to another who was also a delight. Confirmed they could cut my custom size, 30x30 then drove on in. Floor person was probably the rudest employee I've ever encountered, talking down to me and mocking me when I mentioned the carpet size. Told him I called and confirmed earlier then he started getting more upset and hostile for some reason. Confirmed the number with him and told him it was two women I spoke to, an operator and someone from the warehouse I assume, he then got even more upset saying it's not possible no women work there just him. So I left and tried to call back to speak to the warehouse again, he hangs up on me twice, then on the third gets all upset I wanted to speak to the warehouse then tells me he spoke to her and I never mentioned size. No idea what he's going through at the moment but calling someone a liar...while lying to them yourself, mocking them and talking down to them over what was potentially just a miscommunication is wild to say the least. Especially while he's white-knuckling that huge stick and getting redder and redder in the face. read more

Got this message from John after he sent me a text the day prior. I replied the day after receiving his text. I did ask if a quick turnaround was possible. This is unprofessional to me and honestly even if I had more time, I wouldn't want to work with a company that makes you feel incompetent. If the timeline is not within what you require, that's all that needs to be said. read more

America's Finest Carpet - Flooring Near Me - Temecula, California

I recently had carpet installed in my home and my experience all the way around with John and his team was wonderful! I was in a bit of a time crunch in getting my home fixed up to be placed on the market due to needing to fly back to my home state to be with my mother who is ill. I had an estimate with John on a Friday and the carpet was installed by Wednesday evening! Everything went smoothly and John was very communicative with the process. I highly recommend this business! read more

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I literally cannot say enough good things about America's Finest Carpet (AFC.) This company exceeded all expectations at every step and I would recommend them to absolutely anyone. Before contacting AFC, I had gotten a quote and agreed to an install by one of the "big box" home improvement stores. I won't go into detail, but I will say that America's Finest Carpet did everything the big box store promised to do, at a better price, all while delivering superior customer service. Left in a bind by the previous company, I called AFC on a Thursday to ask if they offer Saturday installs, which thankfully they do. I was assisted by a gentleman named Arthur who was very knowledgeable and provided exemplary customer service. Less than an hour after leaving the showroom, Arthur himself was at my house taking measurements to provide a quote. I had a quote less than an hour later. Somehow, despite the carpet being the same price from both companies, and the "big box" home improvement store offering free installation - Americas Finest Carpet was $200 less expensive. I agreed to the price and Arthur assured me he would reach out the next morning to schedule the install. Without fail, Arthur called me right on time and got the install scheduled exactly when I needed it. He followed up with me several times days before the install, keeping me in the loop on the installers anticipated arrival time. Sure enough, the installer showed up exactly when Arthur said he would. I met Rodolfo, who despite being there solely to install the carpet, demonstrated the same world-class professionalism and customer service that I had experienced thus far. Rodolfo had the job completed in exactly the time he estimated - about 1.5 hours. And he did an EXCELLENT job! I never thought I would be excited about carpet, but Rodolfo's level of talent, expertise, and craftsmanship was phenomenal. I was stoked. Arthur called me about an hour after the install to follow up and make sure I was satisfied with the job. Incredible customer care, from start to finish. I cannot thank him, Rodolfo, and Americas Finest Carpet enough. If you need flooring, trust me - don't waste your time with one of the big box stores. Americas Finest Carpet will do a better job, for a better price, and with infinitely better customer service. read more

Absolutely Amazing!!!! Art is super helpful and extremely knowledgeable. He helped us pick out the best carpet for our new home. He made the process seamless and easy to follow. He came to measure the space personally and was super great. Then came install day.... and went perfect. The team came in and was very clean and efficient with time. We had an amazing experience. I would highly recommend Art and the team to everyone. read more

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My wife and I recently purchased a new home and we were referred to the AFCC Team from Temecula. The store manager Art and his team helped us greatly in choosing a flooring that we felt would be a great quality product at a great price. From coming to measure the model home for specs and pricing, to managing the job throughout, we were very pleased with the service. They even stored the flooring in their warehouse until my home was finished being built. They started on schedule kept us informed during the installation process. Pedro and his installation team were amazing. They were very professional and did a great job with the install of the flooring and even did some extra touch up painting that we needed. His crew went above and beyond and finished ahead of schedule. I will always refer my friends and family to Art, Pedro, Maia and the rest of the team at AFCC Temecula. read more

America's Finest Carpet - Great room/kitchen area. - Flooring Near Me - Temecula, California

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Very nice company, they were so flexible with changing our install 5 times! Art was very responsive for my care and concerns during the installation process and Norma was always so nice and patient with me. read more

The name of this company should be America's Worst Carpet because that's exactly what they are. I ordered carpet with installation from this company for my home that I'm putting up for sale. They sent dubious, devious and very unprofessional people to install the carpet. First of all, the carpet that they installed look like quilt. They slap pieces of carpet where they cut the carpet too short, there are seams where there shouldn't be, the seams are crooked and they are very obvious. They are very careless when cutting their carpet. There are cut marks all over the baseboard. Also, I paid $250 for their installers to move my furnitures (which are not that many since we moved everything else downstairs. (I have a contractor fixing the upstairs during that time.). There are dents and scratches on my furnitures which I don't understand because there is enough clearance through the door as we have double doors in the master's bedroom and they are just moving them a couple of feet to the hallway. I even offered the help of my contractor, his assistant and my husband as they were willing to. They just didn't care to do a good job at any of the work they needed to do. There are cut marks on the fixed cabinetry at waist level. I understand if they are close to the floor but up that high? The installers lined up my bedroom furnitures to hide the very obvious seam that they created at the top half of my bedroom floor. It's unbelievable! I thought I hired professionals. The installation on the stairs are so crooked and concaved, I had to repaint every step of the stairs close to where the carpeting end. The carpet is such bad quality, it sheds easily and leave bald spots. It also created a big gap between the curtain and the floor. I have to mention that my old carpet was cheap, too, but my curtains fall on the floor with about an inch breaking. I called to have someone redo the botched job and spoke to 2 people including the installers' manager, specified for them NOT to send the same installers as they did such an unprofessional and incompetent work. I was informed by the manager that they are good but was just in a hurry because they did not want to encounter traffic going back to San Diego area. If they did not want to be inconvenienced, why take my business in the first place? They sent installers the next day and guess who showed up to my house--the same exact installers with a smog look on their face! I was livid! The clincher? Per the installation manager, I agreed to have the same installers back. Why would I want the same unprofessional, dishonest and incompetent people? It's beyond my comprehension. I asked them to send installers the same day because they already delayed my remodel two days. They claimed they couldn't. I went ahead and told my contractors to install the baseboards as I didn't want to delay finishing the remodel. I only have a few days until my house was to be listed. I asked if they can just refund the areas that they botched. They said they wouldn't and that they can try to reinstall, will be careful and will touch up with paint if needed. The paint was the least of my worries after witnessing how their installers perform their job. Also, he was confident to state that because, in case of damage to the new baseboard, the liability is on my end. He claimed they can install without damaging my baseboard when one of his staff already stated that's it's inevitable to cause damage to the baseboard because of the way they install the carpet. These people are not very forthcoming as you can surmise. So please think twice before using them. See the pictures I've posted before you make the decision. Don't make the same big mistake of trusting these people. (PS: there are many more pictures of their careless and unprofessional job but for some reason yelp is not posting. Message me if you want them.) read more

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We wanted to updated our flooring and fireplace tile in our home. We saw the fall ad on TV and decided to stop in the local showroom. We were greeted by Darcy, who was friendly and helpful showing us samples of flooring that met our needs. We also met Jim Burke, our sales rep, at the same visit. We scheduled an appointment with Jim for measuring and viewing of the flooring samples in our home. He was friendly, knowledgeable, and offered suggestions for our home. The quote we received was fair and ultimately we decided to move forward with the project. The project included demo of tile and carpet, installation of luxury vinyl flooring, baseboard, and stack stone around our fireplace. The demo and installation of our flooring took less than a week. Our flooring installers, Angel and Oscar, were fantastic! The ladies in the SD office who scheduled our install appointments were friendly and helpful. We are very happy with how our flooring turned out! The install of our fireplace tile turned out great! The whole experience from staff, installs, to the completed project was amazing! Thank you to Jim, Darcy, Angel, Oscar, and the SD staff! read more

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This store has a nice showroom with tons of flooring options. Staff is friendly and knowledgeable. If your looking for flooring for your home I highly recommend America's Finest Carpet. read more

EDIT: Jim Angel, the manager of all five stores, called to address the situation and proved that this family owned business means business when it comes to customer service. Wish them much success. They have a great employee who went above and beyond (I'd give Maya 5-stars) but unfortunately their manager Arthur is rude enough for me to not want to do business with them so I left. Hope Maya finds a new mentor, she was very professional and went above and beyond to try to assist us in finding matching flooring. read more

We were in a time crunch to get our carpet replaced after our previous tenants trashed our home. Art was able to get the estimate done over the weekend & have my carpet replaced in a week.. Awesome customer service!!! Rudy, the installer was awesome! He removed the carpet/padding, installed the new carpet/padding & hauled the old one in 2 days.. all by himself. I highly recommend!!! read more

We had roughly 2,100sf of luxury vinyl plank flooring installed in a newly purchased home. Art, the store manager, went out of his way to measure, price out and find products available to fit our time schedule. His customer service was top notch, returning calls and attending meetings. Pedro and his team's installation was professional and accommodating, no quality control issues. read more

We are very happy with our new flooring. It was installed quickly by a very hard working installer. Who cleaned up after himself often during the day. Arthur at the Temecula store answered all our questions, estimated the project the next day and gave us a very good price. We highly recommend America's Finest Carpet Company. read more

After I decided my 19 year old carpet was old enough, I guess that's easy to figure, I started researching carpet showrooms in Murrieta and Temecula. I went to four and easily decided that, America's Finest Carpet, was the best choice. I wasn't disappointed in my decision. This was the only company that showed professionalism from my first walk in. All the others didn't seem to be able to find time to give me proper information and details about my options or samples that were of useful size. I wanted a medium range price carpet with the best pad available on the market. Believe me, a good pad is worth all expense. Dee was my sales person and spent all the time necessary for me to be informed. The other three locations were very brief in the explanation details. One company wanted me to pay the full cost of the carpet upfront. That is not how this industry does business. I paid a small deposit with the balance upon completion. Yes, it is necessary to empty your closets half way up. Time consuming, but it does force one to examine what you really want to keep. The installation went smoothly and I'm very pleased with the results. My general advice, buy as much quality as you can afford and buy the best pad on the market. Choose your supplier by research not on price alone. America's Finest Carpet was a perfect choice for me. read more

Very easy company to work with. They are very responsive. Their showroom is expansive.

From the first interaction to the last, everyone I talked to was knowledgeable, professional and eager to help. Maya in the showroom was great. Arthur came out to our house on a Sunday due to a crazy schedule. I would highly recommend them. read more

I needed carpet fast..... and Arther helped me out. Came out at the last minute notice and measured. He got lots of choices for me for colors in my price range. read more

Our carpet got installed a few days ago and it looks great. Arthur was so helpful and patient with us. He went out of his way to come look at our house after his shift was over and give us a quote. I highly recommend going with America's Finest and ask for Arthur. read more

When I arrived to the store, I was politely greeted by Arthur. He was about to go on break and close the store. But he happily allowed me in and heard my request. He was a wonderful help to me and enabled me to locate a carpet that I had been searching for. They offer excellent customer service! read more

If I could give them a no-star I gladly would do this, this does not concern the sale process of this this is the service after the sale where they have horribly dropped the ball. They claim to use their own installers, last Friday they missed a schedule appointment and when we called after they weren't there claimed that they didn't even have us on the schedule their fault not ours, we rescheduled for today Friday the 22nd between 8 and 10 they did not show up and said they couldn't be there till at least noon we can't wait till noon on a Friday. at this point I have no choice but to file for a chargeback on my credit card for the whole $2,400 they charge me to put carpet on the stairs. I will never do business with them again I would recommend everybody not touch this place. the expense and hassle to get the smell of a problem fixed on her stare is going to be costly to them I am not letting this go so if you want to get hold of us because you know who we're are I'll give you about until noon today. and then I'm going to file the chargeback with visa and guess what I spend so much money with them I am going to get it read more

Carpet was the last phase of our home upgrades. Some work done by other companies did not go smoothly, so I was nervous about the carpet install. However, my concerns were quickly relieved when the work began and when it was finished. Frank and his crew were excellent at what they do. They worked around our schedule and the rain. The install went very smoothly and we couldn't be happier. Also, dealing with Jorge at the store was very easy and productive. He came and gave detailed measurements for the carpet, advised us the best way to have it installed, and scheduled the install, again working around our schedule. We actually had to reschedule our install date three times with no problem.He was very helpful with letting us take several samples and keep them as long as we needed, and he gave great advice for the type and style of carpet that would work best for us. We had no issues with America's finest carpet, and have no reservations about recommending them to others. A few photos are attached, and there was even more carpet laid then what I'm showing here. It all looks great. read more

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