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    Page 1 of 11

    Ask the Community - Atlas Trillo

    Review Highlights - Atlas Trillo

    Pablo and Gabriel did an awesome job installing a new furnace and fixing some quirks from the last installment.

    Mentioned in 16 reviews

    Read more highlights

    Water Heaters Only

    Water Heaters Only

    4.6
    (11 reviews)

    We hired water heaters only to replace a tankless water heater. Not only was Loni willing to come…read moreout and discuss the various options, but also recommended we save money by reusing some of what we had. When we decided not to, Loni made sure we understood exactly what we were choosing and that it would be a good choice for us. We eventually had some other work done, and this other plumber came and pointed out all of these "issues" with the water heater. Completely scared us with visions of fire risk and heaters not working in the dead of winter, told us that this wasn't to code (even though the permit was signed off). Loni came out again. Explained everything in great detail, as to how it worked, why the other plumber was wrong. Didn't get mad that we wasted his time, just wanted to make sure that we were happy with our water heater. All in all, a fantastic experience.

    Hired Water Heaters Only to replace a residential water heater in Hayward. They came out the same…read moreday and completed the install within a few hours of the call. However, often the truest test of a quality business is how they perform when things do not go well. In my case, I had to go four days without hot water because the unit I received was defective. The day after the install we found the tank had shut down, no hot water. After a reset and restart done over the phone with the installer assisting, the unit unfortunately failed again a short time later. The next day which was a Saturday, another technician came out to swap out the heat sensor which appeared to be the problem. While changing out the part, the tech noticed that insulation near the assembly had burned, and ash was present. He removed the bad insulation, vacuumed it out and restarted the unit. It made a horrible noise, and he spent a half an hour on the phone with the manufacturer tech support trying to diagnose the problem. The noise eventually went away and he finished the repair. Unfortunately the machine shut down again, after we got one lukewarm shower. I called on Sunday, and explained that I was no longer comfortable with the unit being in our house and I wanted a replacement, of a different maker. Without hesitation they agreed, and Monday morning, after acquiring a new model of a different make from their supplier, we got the replacement installed, at no additional cost. These problems are rare, and not the fault of the installer. However, I could not have asked for a more timely and considerate treatment as a valued customer of this business.

    Mike Counsil Plumbing and Rooter

    Mike Counsil Plumbing and Rooter

    3.4
    (700 reviews)

    Waisted 4 hrs of my day, I could have rented a snake from HD for $80. I had a backed up main sewer…read moreline that was backing up and out of the clean out in front of my house. Plumber never showed up to perform the job. First the scheduling. Lady on the phone had no idea what things cost. Then, she schedules it with two hour window, this is ok I guess. I called at 4:00 pm, she schedules it between 5-7pm. That fine. Then, around 6:00 pm Evan shows up, but guess what, he is just the guy that's going to write up and make you sign the contract and said that the other guy is right behind me to do the work, maybe 7 to 7:30. I'm already frustrated, but ok, as long as the pipe is cleaned, I have a family that needs to use the bathrooms and what not. Evan of course leaves without leaving me with any contact info. Then shortly after, I get a text message that my appointment is now from 6-8 pm. Ok, I tried calling the office, some ai answering machine answers but no human ever called me back. It's 8:15 and no call and no plumber. Pretty shady business practices imho. Edited original one start review. Yesterday evening around 11:00 PM the plumber tech showed up and ran the snake down the pipe to open the flow. This was actually surprising cause I lost hope and was planning on going to HD to pick up a snake myself at 6:00 AM. Alexis was very friendly and professional. Quickly performed the work and promised to call in the morning to schedule a camera inspection to make sure the pipe was properly cleaned. Evan arrived this morning, performed camera inspection, all is good. Thank you guys, would have been nice that both of those things were done between 5-7 yesterday as was originally promised, but still the job is done. I'm bumping the rating from 1 to 4 stars.

    I have used Mike Counsil plumbing many times over the years and I have always been very satisfied…read morewith their work. Unfortunately, when I called them today I found that they now have one of those accursed AIs that you have to talk to and explain your problem. I will NEVER use Mike Counsil again, just because of that AI. I want to talk to a human being!!

    Water Heaters Masters

    Water Heaters Masters

    4.9
    (841 reviews)

    After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

    After a frustrating experience with another company, I'm incredibly grateful I found this team…read more My water heater started leaking from the second floor into the first, and I needed help fast. From the moment I called, they were responsive, professional, and honest. They were able to come out within an hour, which was a huge relief given the situation. The technician quickly assessed the problem and gave me a straightforward, fair quote $2,300 to replace the water heater, which was significantly lower than what another company had tried to charge me. No pressure, no upselling, just clear communication and solid work. They completed the entire installation in about two hours, and everything has been working perfectly since. You can tell they know what they're doing and respect your time. What really stood out to me was their honesty. I asked what they would have charged to replace my laundry room valves (something I had just paid way too much for elsewhere), and they told me around $350. That level of transparency says a lot about their integrity. If you're looking for a company that is reliable, reasonably priced, and professional, I highly recommend them. I'll definitely be using them again for any future plumbing needs.

    Atlas Trillo - hvac - Updated July 2026

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