I've been meaning to write this for a while. What finally prompted me was a follow-up call from Richard at Atlas, just checking in to make sure everything was still running perfectly. Which says a lot about how much he cares about his customers. We had Atlas Trillo install a full heat pump system for our home, and the entire experience was top-notch from start to finish. Our comfort advisor, Richard Todd, made the whole process not only easy but genuinely enjoyable. He clearly explained all of our system options, walked us through what to expect on installation day, and answered every question we had. He is funny as heck too, joking with us throughout the visit and turned what's usually a stressful home project into something surprisingly fun. Richard is also one of those rare people who doesn't disappear after the sale. He showed up on installation day with a beautiful orchid plant, checked on every detail with the crew, and even came back later in the day with pizza for the installers. It really showed how much pride he takes in his work and how much he values both his team and his customers. Roberto and his crew were just as impressive! Efficient, professional, and left everything spotless when they finished. Overall, a wonderful experience. If you're considering a new heat pump or HVAC upgrade, I can't recommend Atlas Trillo enough -- and definitely ask for Richard Todd and Roberto's crew. You'll be in great hands! read more

Awful service after you get their HVAC system. And be careful if you're a woman (single and a senior); they treat you as low priority. They don't call you when they are late or won't show. There is no apology whatsoever. Nothing. read more

I chose Atlas Trillo over another contractor (who quoted around $7k) because they quoted ~$12k and said it included city permits and a complete, professional installation. I expected higher quality and accountability for that price, but my experience was the opposite. Shortly after installation, we had a ceiling leak caused by improper integration with our existing heating system. This led to an additional ~$3,500 expense for a drip pan. Even after that, the issue wasn't fully resolved, and I eventually had to bring in another contractor who fixed the root problem for $1,000. More recently, the AC stopped cooling properly. Since Atlas Trillo didn't have immediate availability, I had another technician perform a basic diagnostic (pressure reading only, no repairs or modifications). Atlas Trillo then refused to service the system under their labor warranty, stating it was voided due to third-party involvement. At that point, I had already lost confidence due to the earlier installation issues and additional costs, but this response confirmed the lack of accountability. Overall, my experience included: - Paying a premium price with unclear follow-through on permits - Installation issues that caused a ceiling leak - Additional out-of-pocket repair costs ($4,500 total) - Refusal to honor warranty support after a basic diagnostic I would strongly recommend others to carefully evaluate both installation quality and how warranty situations are handled before choosing this company. read more

Atlas Trillo - Heating & Air Conditioning/HVAC Near Me - San Jose, California

Had appointment for a consultation through Lowe's. They happened to have a same day time slot for 6-8 pm. No one ever showed. I called at 8:15 and was told that they would call dispatch and then have them call me back. I got no call back! I missed 4 hours of work for this appointment! I will not trust a company to do the work that has service like this. I hope Lowe's has a different company to go through or I will be purchasing elsewhere. read more

This prompted me to post, because of my experience today with George, who helped and patiently show me how to navigate the nest thermostat. George took his time and he's very pleasant. Atlas Trillo installed my heat pump back in November 2025. I really had a great experience with Atlas Trillo on how smooth and organized the whole process had been. After my initial free consultation with Rich Todd, who is very flexible, professional, and easy to talk to. Their installers team led by Roberto Munoz is excellent. From beginning to end, the installation process was smooth and completely stress-free. They make me feel comfortable and they are trustworthy. Roberto and his team are knowledgeable, professional, listen to my concerns and are flexible. Overall, I highly recommend Atlas Trillo. read more

Zero stars if I could. Avoid at all costs. Installed a $27K heat pump in March 2023. It was installed by their Subsidiary from Sacramento (Beutler). It failed December 27th. As of January 12th--17 days in the coldest part of winter--still broken, still no resolution. Now Atlas Trillo is supposed to service my home but I am in "service" hell. The "service" breakdown: - Multiple service calls where techs spend 2+ hours, promise follow-up, then vanish - Zero proactive communication about parts orders or timeline I'm chasing them for updates on warranty work I've already paid for Each call restarts the entire process with a new person who knows nothing This isn't just bad service--it's a $27K liability sitting in my home. When your premium-priced equipment fails, Atlas/Trillo "warranty" is apparently just empty words. read more

I did not find any responsible person in this company. Technician did not showed up on estimation appointment at 12:00-2:00. I called in office - a lady promised to find out what happened and call back. Never call back. I called in office second time some guy apologized and suggested me another appointment today again at 4:00-6:00. Nobody showed up on the second appointment too !!! In my long life I see this attitude toward business in the first time ! I won't except any excuse like technician could not find my property or nobody was at my home. Because they have my cell phone number but nobody even tried to connect with me if they had any problem like these. I stayed at home all day and lose all my Saturday ! BTW, I received this company as representative of Home Depot. My recommendation is: not use this company, not use Home Depot for this purpose. read more

I'm so sad to have to write a negative review but decided it's my moral responsibiltiy to share my awful experience with Atlas Trillo ["AT"] here to warn others about what they might encounter and why they should Just Say No. So, here goes. I saw an ad for a $49 HVAC "tune up" and inasmuch as my Heat+AC HVAC is more than 20 years old and hasn't been serviced since I moved in here a decade ago, getting it Tuned-Up wasn't a bad idea, even though nothing seemed to be wrong with it. [Note: I hadn't needed to use it for some months due to pleasant weather, so I can't be *positive* it was working perfectly.] The nice young man who came to inspect it told me it needed a new capacitor and a new contactor for a total price of over $800 and also recommended a refrigerant charge for $770, and a condenser coil-cleaning for $599, for a total of nearly $2,200. He clearly hoped I would sign a contract for all this but I just asked him to give me the Estimate and said I'd think about it. After he left, I realized my system didn't work! Arrgggh. I also looked carefully at what was supposed to be included in a Tune-Up (presumably not just Look At Stuff and quote a price!) and saw it was supposed to include washing the coils with water from a hose which I hadn't gotten, as opposed to a Recommendation for a $600 coil-cleaning (!). Meanwhile, I priced the two parts the tech said I needed (capacitor and contactor -- the same brands of these things that AT said they use), and learned that each of those parts retails for under $20. And fortunately, a good friend of mine who is an EE inspected these parts on the unit with his handy-dandy EE-Geek electronics equipment, found them to be in perfect working order, and told me they each take maybe 10 minutes to replace, if that; i.e., AT's tech not only told me I needed to replace perfectly good inexpensive parts for an exhorbitant cost and "recommended" an expensive coil cleaning which he was supposed to have provided as part of the $ I'd paid, but also didn't correctly diagnose what turned out to be wrong with the unit [see below]. So I reached out to AT and told them about the misdiagnosis by their Tech-#1 and his failure to hose down the coils (which was part of what they got paid for), etc., and they promptly sent Tech-#2. Tech-#2 [a] agreed there was nothing wrong with the capacitor or contactor, [b] hosed down the coils, and [c] told me he wasn't familiar enough with my system to figure out what was wrong with it (!). Ultimately, To Shorten An Inexorably Long Story, my EE friend did more testing, figured the problem appeared to be the fan motor, I got names of local Authorized Service companies from the manufacturer, got one of them to come out (if you search my reviews you'll see who it was!) and figure out what the problem was (turned out to be that motor and a circuit-board which were malfunctioning); he orderd the parts and installed them (NOT CHEAP, LOL) and now everything works fine. In addition, as one might figure out by now, he also told me I did not need any capacitor or connector or "recharge", and my coils looked fine. NB: I emailed AT with the results of this nightmare and its ultimate resolution, and they credited my $49 back to my card. read more

We called with an emergency on our 3 year old hvac installation done by Atlas Trillo. They gave us a same day appointment for 2pm to 6pm. Then at 5:55pm they cancelled the appt. We called back and were given an 8am appointment for the next day. They then texted back saying that there were no actual appointments the next day, and offered an appointment for 5 days later. Nope! I will take my business elsewhere. Thanks for wasting my time. read more

I have a tiny outstanding bill that I'm trying to pay and it's basically impossible to do so. My property manager got sent a final notice but without an invoice or payment instructions. No link to pay online. I have tried to call the person in the accounting department and their main phone line as well as chat with the online help at their website and no one can give me information on how to actually pay this tiny bill. I either get sent to voicemail (accounting) or the main line will just tell me they put in a request with the accounting department and they can't just route me to someone to just take a payment. At this point I can't believe a company would be this obtuse and make it this hard for a customer to actually give them money. You'd think they'd at least have one person who's tasked with actually collecting money from people. Anyway I'd avoid them for this reason alone as I'm wasting copious amounts of time just trying to pay a bill and can't even get escalated to someone who can help me when doing so. read more

I have been a customer with Atlas Trillo for more than 5 years. Obviously, I think very highly of the service I have received, otherwise I would not be a return customer. I have had them come for both HVAC and plumbing services. Today, Steve came to my home, and he is exceptional! If you need HVAC service, ask for Steve, and you will not be disappointed! He is a unicorn -- I find its rare to find someone as personable and as competent wrapped up in one person. He is simply outstanding. read more

Do not use this company. Doesn't come during the appt window. They don't know where they are going, and cite strange reasons for not showing up during the appt window. They use a call center. The people answering the phones have no idea when their team will arrive or not. No direct # to call dispatchers, so no info, other than waiting. read more

Rescue Rooter is apparently a subsidiary of Atlas Trillo, and doesn't have their own Yelp page, so here you go. I had Rescue Rooter out on Sept. 1 to clear the main sewer line between the home and street. $99 advertised special, boom, done. Receipt shows a 90-day warranty. Great. Fast forward 29 days and said main line backs up, meaning we can't flush, shower, launder, etc. I call back Rescue Rooter with my urgent request and the nice operator schedules me for a 6-9pm window tonight. Also tells me that because the problem is within their warranty period, the return service is free. So far so good. I get a "Your Appointment Is Confirmed!" email with an 8-11pm window. Hmm. OK, not what I was expecting, but I can wait a couple more hours. A bit later I get a call from the local dispatcher, saying they don't have anyone available until tomorrow morning. No one? No one. Can't they shuffle a less urgent problem to tomorrow morning? Sorry, the dispatcher tried calling her supervisor but they're not answering. So no. Oh, and because the first service was at the special rate, there's no warranty coverage, and I'll need to pay for the return service. Wait, what?! Ridiculous. From top to bottom, this service stinks worse than my overflowing sewer line. I know I'll pay more to have someone else come out and solve it, but I'm not giving Rescue Rooter another dime, or another chance. read more

Altas trilo did a great job installing my new hvac system. They were not the lowest quoted but had the best warranties. Their workmanship and timeliness was pretty good. read more

I am writing this to warn any families in the Bay Area, especially those with young children. Atlas Trillo (ARS/Rescue Rooter) has left my family without heat for over 14 days during peak winter, despite our home having a 2-month-old infant. 1. Catastrophic Product Quality: We have had this heat pump system for less than a year, and it has already failed FOUR TIMES (April 2025, August 2025, December 2025, and February 2026). This is not just a "lemon" unit; it is a sign of incompetent installation and substandard equipment. 2. Gross Negligence & Disappearing Management: Our heater failed on February 3, 2026. Since then, my spouse and I have called them EVERY SINGLE DAY. Every time, the dispatcher promises that a "manager will call back." NO ONE HAS EVER CALLED. They are intentionally ghosting a customer who is in a heating emergency. 3. Safety Hazard for my Infant: Our indoor temperature has consistently dropped below 70°F, which is a violation of California habitability standards. We have been forced to rely on space heaters and heavy blankets to keep our 2-month-old baby safe. Atlas Trillo has shown zero regard for the safety of a newborn or their professional obligations. I have already filed a formal complaint with the California Contractors State License Board (CSLB) under License #742039. Save yourself the stress and potential danger--find a contractor who actually cares about their customers' lives. read more

Overpriced Anthony, Atlas tech, came out to diagnose our furnace which quit producing hot air. He said we needed a new furnace. Their salesman then called and quoted a price of $12,000! We said NO to that and got a second opinion. The second company came out and said the filters needed to be replaced. After he did the work to replace filters the furnace worked fine. I asked what he would have charged if we really needed a new furnace. He quoted $4600.00. So with this information I would strongly encourage anyone out there to avoid Atlas Trillo at all costs. They are not truthful and I would consider them scam artists. If I could give zero stars I WOULD! read more

I had my old AC and gas furnace replaced with a heat pump and air handler last month (July 2025) by Atlas Trillo. Dominick Thompson was the first company representative I met and he was terrific. He guided me through all the options, patiently explaining the installation process and the pros and cons of each of the product choices. He was never pushy, and when he left, I felt very happy to have selected Atlas Trillo for the job. He later even sent me some pictures he had taken of the old gas furnace which will be useful for submitting rebate claims to my utility company. The installation process was mostly smooth. The Atlas crew arrived on time and were courteous and careful about not tracking a lot of dirt and dust around the house. But it took them almost twelve hours to get the work done. I think there were some rookies on the team, and this may have slowed things down a bit (for example, incorrectly wiring the thermostat). But it wasn't a big deal. What was disappointing was that the air handler was apparently too snug for the space where the gas furnace had been. After calling the office to check if a slimmer version was available (it wasn't), they recommended removing a bit of the door frame. They assured me that Atlas Trillo had handymen who would later come by to patch things up if I called the office. They were going to charge me $1,000 more for the equipment than what our agreement stated, but fortunately, their accounting department was able to sort it out (after I called the next day). I also got the impression that they would remove the large media air cleaner we used to have and replace it with the 1" air filter that came with the new air handler. But after they left late that evening, I noticed they hadn't done this. But the AC was working well, and I figured that the handyman who came to patch things up would also come by with the 1" filter. My post-installation experience has been awful. I didn't receive a call from iPermit, a HERS rating company who is their subcontractor. After waiting a couple days, I got in touch with iPermit and and scheduled an appointment for later this month. I called to make an appointment for the handyman to come in. I was able to pick a day and given an 8am - noon window. I worked from home that day, waiting for someone to show up. No luck. I called again and was given a new appointment. Again, no show! I called once again and the agent apologized for the slip and promised to escalate things before giving me a third appointment (for this morning). But once again, no one showed up. I even called them today to confirm someone was going to show up, and they assured me this was going to happen. So the AC works (and I'm keeping my fingers crossed that the system will heat my home properly this winter). But the door to the closet with the air handler still needs to be fixed. And goodness knows when (if ever) I will get any help with the 1" air filter (or if they will close the media air cleaner I originally had). Three strikes and you are out, guys. read more

Your employees Ricardo and Ray came out to do duct cleaning and install an air cleaner did a fantastic job. Ricardo was giving Ray OJT and was very patient and a very good instructor. Both these fellas are a definite asset for your company. Thank you again Chuck read more

Most hvac repair companies charge about $190/hour.This company charged $225/hour for rookie, novice, workers who didn't seem to know what they were doing.In fact, they had to leave the site for hours--going to the nearest town, which was more than twenty eight miles away round trip to buy more materials twice !! then the more experienced partner left for a long lunch leaving the rookie to figure out things on his own, ...which was fixing a minor leak or two and refilling refrigerant in the heat pump. I was charged nearly three thousand dollars for this simple maintenance?Mostly because of labor costs. This company is not fair and they gave low estimates and never mentioned their labor prices and said they had financing.They do not. read more

July 2025 Set up an appointment, waited 4 hours (12-4pm) no one came. Called them and they said the tech was delayed for the inconvenience and keeping the appointment they will waive the service fee... I waited another 2 hours and no one came. I called again and they said they can not come out that day and will not waive the fee.. Horrible service read more

Enzo was very nice and helped us fixed the current water heater issues and explained what we might need in the future, if the same thing happens again. Thank you for his service and honesty, it's something very rare from any service provider these days. read more

This morning, "ARS Rescue Rooter and Atlas Trillo" dispatched a plumber to my house in Almaden Valley to clear a clogged drain. They were fast, efficient, and cost-effective -- and Ernesto (the plumber) went above in beyond with his thorough attention to every detail. I've been a homeowner since 1985, and this was the Best Service Call experience I've ever had. Highly recommended! read more

Dominick Thompson help us in getting a replacement for our existing HVAC including the abatement of asbestos in the attic and the removal of the ductwork. Also, he help us get a 5 year no interest financing from Home Depot. Miguel, Anthony and Cesar did a good job and knowledgeable in the installation of the HVAC and new ductwork. I would recommend AtlasTrillo to others who will need help in HVAC. Manuel & Lydia Coloma read more

Dominick and the Atlas Trillo team did a great job with the hvac. They were friendly, on-time and professional. Dominick was great with follow ups read more

No show on an appointment that was scheduled from 12-4 pm yesterday in my Hollister home. Nobody even called after to explain why nobody showed up. Poor customer service. read more

Horrible service!! We got a brand new heat pump from them during summer. Come winter it turns out that heat pump is not efficiently heating. The service guy from atlas trillo comes to check it and turns it completely off, that too a day before thanksgiving. And now there is no one available to come fix it. So we are sitting with no heating right through the thanksgiving Nobody available when needed! Company sucks!! read more

I paid $33,000 for anew heating/air conditioning system 2 years ago and it is constantly breaking. The google nest sucks. This morning it is broken again, I just had a repairman out 2 weeks ago. read more

Dominic was very helpful with putting in a new heater. He was professional and kind. The price was very affordable the quality was high. I recommend this company and specifically Dominic. read more

Please, please do not trust this company. They deserve zero star. Totally waste of your time and money. They are really really bad with service and customer support. The sales rep has zero responsibilites and zero customer care after the installation. The company has extremely poor service support and they are NOT pro at all. Very hard to make a single appointment since they easily break the appointment. Lots of stupid execuses. After the installtion, there has been so many technical issues that they cannot even handle them with lots of execuses. I made a huge mistake to choose this company for my HVAC replacement. I really wish there are no more vitims like me. Please please, go away from this company! read more

Just had Steven out from Atlas for a "check up". He was surprisingly awesome, given all the negative reviews. I had used Atlas 12 years ago when they installed my heating unit. They were great then, and I figured I would give them a shot regardless of new management, and bad reviews. Super glad I did. Steven was prompt, polite, and downright trustworthy. He gave an honest knowledgable assessment with pictures and thorough explanations. He didn't try to upsell, or swindle/convince me I needed anything urgently. He gave outstanding suggestions for the future and I will be calling on him to assess my AC in the spring. Good job Atlas for hiring a great tech. read more

I would strongly recommend avoiding Atlas Trillo. I hired them for a standard HVAC tune-up, and it has turned into a massive headache that remains unresolved. During the initial appointment, the technician didn't even bother to look at the outdoor unit. Shortly after he left, my heating system began acting up. Now, even when the heater turns off and the fan setting is set to "auto" or "off"--and I even confirmed this by removing the thermostat entirely--the fan continues to run for 30 minutes. The worst part has been the "customer service." I scheduled a follow-up appointment for them to fix the issue they caused, and they simply never showed up. I have called twice to follow up; both times I was told the matter was being "escalated to the scheduling and escalation department," yet I have received zero communication and no technician has arrived. Save yourself the time and the stress. It's a waste of money to pay for a service that leaves your system worse off than when they started. Update: After the second visit, it got even worse, I started noticing double pop/start sound sometimes to kick start the heater. Today I noticed that it missed a start, thermostat thinks the heater was on but it wasn't. This company is making it worse read more

This is your warning. I am thousands in debt after a bad installation and improper fixes have left me with a headache and non-working AC. Gonna spare you the sob story and hit you with the highlights. 1. Bought a new system 2. They installed it wrong, including not hooking up the variable speed wiring. 3. They broke the HVAC during install and tried to glue it back together (a brand new system). 4. The condenser water pan is leaking. Your logical thought would be, should be covered under warranty right? But would you trust them to "fix" these issues when they blatantly hide and improperly installed the system in the first place? I got two independent quote to tell me what's wrong. I also got the city inspector telling me the system failed inspection. So that leaves me with more bills to get this fixed right. I've tried escalating this to their management/owner and I've been told "that's not possible" You cannot trust this company. Edit: I called the business and they said the manager would call me back, but he never did. read more

AC is down and set up an appointment with them from 10-2... They called at 10:45, telling me the tech couldnt come, and the earliest next availability would be 4 days from now . read more

We have made three appointments with Atlas-Trillo, and they showed up for NONE of them. Repair service providers sometimes miss or are late for appt's, of course, but after three in a row, we conclude that their scheduling system is. "Put them on the list, and we may or may not get there." So we give up. read more

Pablo and Gabriel did a great job. They were expecting a pretty easy swap in and swap out of our old furnace. However due to the age of our furnace they were unable to find the same one. Due to this they installed an upgraded furnace free of charge. They also had to do additional work on the roof/ceiling in order to make everything work. They were expecting to finish at our house around 1PM but due to the changes they stayed until 5PM to make sure everything was in working order before they left. And they worked efficiently the entire time they were here. They also arranged subsequent inspections of their work so we did not have to do it ourselves. They dealt mostly with my mom who English is sufficient but not great but they did great job of making sure she understood every step of the process. read more

Miguel S, Cesar, Pedro G, Liohona. The team was great and professional. Cesar first came up to the door and introduce himself and I gave him the walk around the house and they went and did there things. The other lead Miguel S came after and was professional and polite and introduce himself and walk us through everything that what time did. He was also kind and polite when going over the paperwork to sign and that we don't miss anything. read more

Called for repair on my air conditioning unit. They sent out a nice man who told me it could be repaired for $6,000 or a new one for $8,000. I was upset but then remembered I had a warranty on the unit. When I told the man he immediately said that I should have the company that installed it fix it. He said he would email the results of his inspection, but never did. I paid for the service call and he left. Today Luis from the company who installed the air came out. He said I don't need a new unit and all that is wrong is some insulation needs to be replaced. The guy from Atlas Trillo must be working on commission. Trying to take advantage of a senior citizen is not a good business plan. I hope Atlas reads this review. read more

Used this company in 2024 for heater tune up @ $49. They did a great job. Now they have been calling us daily to set up an air conditioner tune up @ $49. We scheduled with them today to come out today and got an email confirmation with date/time of tech arrival. We then received a text (not a phone call) from the service tech telling he is not coming to our house because they don't service/tune up air conditioners until May and to call the office to reschedule. Why in the world would the company have people calling every day, sometimes 2x a day to schedule and then disrespect us like they did. Service tech's response was-- that the salespeople are from Florida. Told him to remove our phone numbers from their system. We don't want to use their service any longer after the rude unprofessional text and disregard for our time. Very unhappy. Will take our business elsewhere. read more

Our heat pump stopped heating up while still cooling well. The first person they sent to our home was not professional at all (lack of both technical and communication skill). The second person was very professional, but there was some billing question afterward (we got charged for $2000+ on labor unlike what was communicated). We called the company twice, they said their accounting department will call back, but never did. read more

Jose R. and Cesar R. installed a new Mitsubishi Split for us today. They couldn't have been more professional and their reassurance and confidence was incredibly helpful to us as we were trying to get a reliable heat source in our older home. It works like a charm and will be much more energy efficient than our older gas furnace. We are very happy with their work, from the initial visit with Santino, who gave us the quote for the project, until the finished job, we feel their communication and transparency were top notch. Thank you! read more