Highly recommended for anyone that needs HVAC services. My experience from start to finish was excellent. I wish I had written down the name of the operator who scheduled my appointment but she was polite, professional, and courteous. She went above and beyond to find an appointment that worked with my schedule. She called back as promised and I was never left hanging or waiting for information. 5 stars for the operator, thank you! My technician was Victor who arrived during the scheduled time window. He was very knowledgable about the HVAC systems used for the homes in my neighborhood. He was able to quickly confirm the issue, diagnose the problem, and find a solution. He then performed a series of tests to confirm the issue had been solved. During each step of the process he explained what was happening in a way that was easy to understand. I now have a much better idea of what my system is doing and how it operates. 5 stars for Victor and I'm grateful for his service. read more

Disappointed after reading the reviews. These guys are in the same town. I figured I'd give them a try for installing an adding a mini split addition to supplement hot/cold spots in my kitchen. Not only did they not listen to my needs, the whole time they offered solutions that cater to what they want instead of what I want. 1. They recommend dual zoning which cost about the same amount as installing a new mini split. I have a single state HVAC which isn't recommended for dual zone install. 2. They keep pushing for fixing/upgrading central instead of installing mini splits. 3. They keep asking for my budget (red flag), talking up high end units (red flag), talking down low end units (red flag). Look, we all know Mitsubishi and Daikin are the top of the line. However, the cost of DOUBLE of the price of lower end models isn't due to just superior quality and technology. Heat pumps and mini splits are not new technology. One isn't vastly superior to another. Yes, it may be better, but not double the price better. The cost are always due to the commissions and kickbacks for these installers. That's marketing and salesmanship, but please be more transparent next time. Finally, I asked for quotes and options so I can decide. The person walked away disappointed and I suspect they think they lost a sale because of the way I did not want the highest end models and stayed firm with my mini split request. I sensed the guy walked away disappointed. Yet I still expected a courtesy quote like the other installers. They never sent it. I was not surprised. In the end, I decided that a whole system upgrade to mini-splits (30% more efficient just from being ductless alone) with rebates made more sense instead of add ons to existing system. But these guys did help me cross them off the list and went with the installer who actually listened to my needs and gave the recommendation and options that I wanted. I do not recommend these guys. They will push for the highest cost system and will ghost you if you appear to be knowledgeable enough to call them out on it. read more

Our old HVAC system was over 20 years old, so it was definitely time for a replacement. I had already gathered multiple bids and knew exactly which unit I wanted by the time I contacted Upgrade Home Services. Victor responded quickly through Yelp and followed up with a confident bid via email after I sent him photos of my air handler and condenser. I was impressed by how prompt and competitive his pricing was, especially without needing an onsite visit. I was skeptical so I did end up scheduling an in person visit just to make sure the price was still valid. Sure enough, Victor confirmed the job was straightforward, and his original quote stood firm. No hidden costs, no surprises, just exactly what he promised. I was super impressed and the price he gave me was fair & competitive compared to some of the other quotes I got. Ironically, our AC gave out right as we were shopping for bids, so the timing couldn't have been better. We signed the estimate with UHS and had to wait for them to complete their onboarding as an approved vendor for the SJ EcoHome Payment Plan program. Fortunately, they were already in the final stages, so all we needed was Victor's green light to move forward with the application. UHS came and tackled our HVAC replacement job in one day. We also tacked on duct cleaning and installed an ozone free air scrubber. We couldn't be more pleased with the outcome. Working with UHS gave us peace of mind, knowing they're fully licensed and highly recommended on Yelp & Google, and that we could maximize all the San Jose heat pump incentives. Gina at the office was also super great to work with, super responsive and quick to pick up the phone. Every person we interacted with at UHS had a professional, friendly demeanor, and unlike some other vendors, there was never a pushy sales pitch or that uncomfortable feeling of someone overstaying and talking my ear off trying to sell me their service during the estimate visit. Overall, you can't go wrong with Upgrade Home Services, definitely consider getting a bid from them if you're in the market for a new HVAC system. PSA, the heat pump incentives really sweeten the deal! read more

I am beyond impressed with the quality of service offered by Upgrade Home Services. We had an extremely minor issue which was fixed easily, but the way it was executed was wonderful. Responses to requests were prompt, scheduling was efficient, and Victor was punctual, and there was a follow up immediately after. The way this business is run is exemplary, and I won't hesitate to contact them again when I need help for my home! read more

What a well-run, no-nonsense business. We met Victor for an estimate. Victor was quick to offer the best economical AC options for our rental home while factoring in future electric laws. Not only was Victor thoughtful in all of his recommendations, he even included a few extras for us (removing and recycling an old satellite dish on the roof and flushing our water heater for maintenance). We selected a dual fuel Payne heat pump system and they were able to schedule installation within a few days. After the onsite estimate, the next business day a HERS test was scheduled and the city permit was pulled. Install day was a very hot day. The crew worked confidently and cleaned up after themselves. It was only 2 weeks from the time we phoned Upgrade Home Services for an estimate to completion of project which included HERS test and City Permit sign off. They even online registered the unit for the 10 year manufacturer warranty. What a relief to have this daunting home improvement project completed. Their prices are reasonable and their work comes with a seven year labor warranty. The ease of doing business with this company was exemplary. You will thank yourself for working with Upgrade Home Services! read more

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I can't recommend Victor enough for AC repair. He is by far the best in the business. From the beginning, he impressed me with his punctuality--he showed up right on time both visits. That's right, he actually came out twice to do thorough assessments just to make sure he had everything 100% correct before starting the work. That level of care and attention is rare. What I really appreciated was how he gave me multiple options for the repair, explained the pros and cons of each, and never once tried to push me into spending more than I was comfortable with. He was professional, patient, and super helpful, taking the time to answer all my questions. On top of that, he went above and beyond by fixing some small gaps around my system completely free of charge. He even gave me a bunch of practical advice on how to keep my AC running efficiently, like how often to change filters and what to watch for to catch issues early. The whole experience made me feel confident I was in the best hands. He's thorough, honest, and truly cares about doing the job right. If you're looking for the best AC shop around, Victor is it. I'll definitely be back for any future needs, and I'd recommend him to anyone without hesitation. read more

A couple years ago, I reached out to Upgrade Home Services. Unfortunately, it was during one of the hottest days of the year and the 4th of July holiday. Lucky for me, they came through and were able to get my AC going. Now, a couple years later, I reached out to them to do an annual maintenance of my AC before the summer heat begins. Ernesto was awesome! He pointed things out that needed some repair on my AC unit outside, as well as went into detail on everything he did. I also had him do maintenance on my tankless water heater, which was past due. In speaking with Ernesto, he mentioned that they can clean my dryer vents/exhaust and install my smart thermometers. So of course, after joining their membership, I made an appointment for them to come back. I'm very happy with all the work they have done and I feel their prices are competitive, especially when becoming a member. I have already referred them to others since I highly recommend them. read more

We made the leap to the California approved Ultra Low Nox technology and were supported throughout. Install and start up tweaks were handled both professionally and promptly. I fully recommend this business. read more

Poor communication and no accountability. We asked for two straightforward services: HVAC cleaning and dryer vent cleaning and scheduled a date. The first time around we were asked to reschedule since their machines were inaccessible and stuck elsewhere. The rescheduled date comes around and they show up with only one of the machines, claiming I asked for an entirely different service (heater maintenance). This business wasted my time and I would not recommend them. read more

Great service, very professional and efficient, reasonable fee, quickly target the issue( a small unit is not functional), and replace the unit, then the AC is working again! read more

We replaced our gas furnace to brand new Amana heat pump and move it to attic. Victor and the team did a great job! Clean and efficient on all the installations and duct work. read more

Upgrade Home Services - Heating & Air Conditioning/HVAC Near Me - Milpitas, California

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Took care of water heater, furnace, ac, and dryer vent all at once! Easy to schedule read more

They are really great! How only professional, but also nice and patient to explain the solution options to fit the needs with good Price! read more

My A/C went out on a hot day (of course). Victor came out the next morning, diagnosed the problem and quoted a replacement cooling coil. Installation was done the next day. Very professional, good cleanup, friendly crew. Working with Victor was especially confidence-building, as he shared cell phone photos of the problem and explained the options. No pressure to buy an entire replacement system. I highly recommend this company. read more

Selected UHS through Yelp bidding process. They responded on a Sunday quickly for my needs. Responded and helped me with all my queries. By Monday morning, they could send a team that took care of duct cleaning and servicing my HVAC professionally. Thank you. read more

Highly recommended!! From the first call to completion, top notch! Installers wore booties over shoes and wiped down all areas, even my door knob on the front door. Victor came out and was no pushy and made useful suggestions. Much appreciated! read more

Got duct cleaning and dryer vent cleaning done from Upgrade Home Services. Victor and his team came in and did a thorough job within 2 hours. They were professional, thorough and polite. They covered the required areas with mats, vacuumed the ducts and cleaned up the surroundings after. They also took out all the duct covers and dusted them outside. Special mention to the service guy who thoroughly cleaned the dryer vent.... 13 ducts cleaning was $430 Dryer vent cleaning was $75 read more

Upgrade Home Services - Heating & Air Conditioning/HVAC Near Me - Milpitas, California

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I recently had Victor and his team help me with a problem. I called on Sunday and he quickly called me back and tried to fix the problem over the phone. When that didn't work, he came out on Monday, diagnosed the problem and had the AC working again. He and his team are very competent, professional, responsive, easy to work with and really nice guys! I will call them again. read more

We had an issue with our heater not working after coming back from long vacation. Victor came to our rescue and helped replace blower motor. We still were facing issue with thermostat continuously rebooting and Victor came in again to check and fix it now. So far it's looking pretty good. Thanks again for your service. read more

I was very happy with service and quality of work with Upgrade Home Services. Oernesto was my service tech and went above and beyond my expatation. He was very professional and completely knowledgeable regarding my AC system, I highly recommend this company and thank you Oernesto. read more

100% recommend this team for heat pump HVAC and heat pump water heater installation. We researched various contractors, equipment, and rebates, and they were not only the best price (including making sure we followed the correct process to maximize various rebates and incentives), they also patiently helped us identify the most energy efficient equipment appropriate for our house. The family-run team was careful, efficient, tidy, and polite, whether it was working in the garage, laying tarps to protect floors inside the house, running lines in the crawl space, or showing us how to operate the systems. They smoothly arranged for a third party, Vinny of HERS Testing Raters, to do the necessary testing for permit approval, and he went above and beyond to ensure that our new system was performing optimally. All around a smooth and wonderful experience, a great transition to a fully electric home. read more

Victor and Ernesto were great and helping us troubleshoot our HVAC system. They were cheap affordable, and most importantly they were very honest and what we needed to do versus what we should do. Unlike other companies, they will charge you just so they can keep their business running. But Victor and his team were great. They were honest and upfront, which I really appreciated. Side note, they also put a smile on my 8 month old. Will be doing business with you all again in the future. read more

Needed a repair on my A/C & neighbors recommended Upgrade Home Services. Was kept updated on arrival time and after arrival work was done quick. Cleaned up area when done and price was reasonable. Will use them again if needed. read more

This business is run by genuine, kind, and efficient people. They gave me a straight up price for air duct cleaning without having to visit the home for estimates, got me scheduled quickly, got here on time, and started the job right away. They were very respectful, laid down protective fabric for my floor and had shoe covers on. Their pricing for air duct cleaning was super reasonable, and cheaper than the services I got years ago from other providers. Victor was generous to offer his professional advice on other HVAC questions as well, with suggestions that are most economical and suits our needs. He didn't ask for any Yelp reviews, that's probably why there are not that many reviews here. But that convinced me to write a review! I'd recommend them for HVAC services! read more

Good services,I selected this company to turn up my ac from yelp,Ernesto come to help me and he is very professional and explained everything to me, because I have a long time don't maintenance, thank you Ernesto did great job, make my ac look like new,he also talk to me about what happens in the future .thank you again! read more

We met Victor when he responded (on a Sunday) to our furnace issue during the Thanksgiving weekend. He got our furnace back on that day. We greatly appreciated his responsiveness and expertise to restore our furnace operation on that cold weekend. Our confidence in Upgrade Home Services (UHS)led to our contracting them to replace our old HVAC system with a new Amana heat pump system. UHS replaced our gas furnace and AC unit on time and on schedule. Unfortunately, we had to call Victor the next day to repair a wiring issue that temporarily halted our system's operation. The good news is that Victor quickly responded to our call that day and repaired the wiring issue. Overall, we rate UHS five stars for Victor's responsiveness and expertise. The only unfavorable comment I have on UHS is their team of installation technicians are not very responsive to any questions during any phase (demo, prep, installation and test) of the installation project. Whenever I hire a contractor to work on my house, I make it a habit to understand what the contractor plans to do before they do it, so that there are no surprises and that I'm okay with any their modifications to my home. However, if you are the type of homeowner that's hand off and is comfortable to let the contractor work on your home without questions or desire to observe; this is probably not an issue for you. But if you are like me, and wants to know the details of what the contractor's plans for your home project; or may want them to answer questions prior to a major installation phase, you may want to address this with Victor prior to contracting them for any home projects. read more

My neighbor recommended Upgrade Home Services to my family to inspect a HVAC leak in our Townhouse. The company responded quickly and I was able to schedule an appointment right away. Victor was very professional, knowledgeable, thorough and honest with his inspection. We were very satisfy with our work and will recommend Upgrade Home Services to our friends, neighbors and others anytime. read more

Our AC wasn't cooling very well so we requested a diagnosis. Vivian and Victor were prompt in setting up a technician visit and Ernesto was very informative during the inspection and in explaining the different options. The service (inspection and coolant refill) was quick, low-pressure, and well-informed. The price seemed competitive to us, particularly because they waived the inspection fee. We've recommended this service to our neighbors. read more

I'm happy with my experience with Vivian and Victor for replacing my outdoor A/C unit. Vivian is really proficient when answering my call and scheduling the visit. Victor is very professional and he gave me quotes very quickly and offered multiple choices: replace compressor only, replace with an expensive brand machine as well as a cheaper option. Price is competitive. The installation is not handled by Victor himself though, I'm overall happy with the process. Arrived and finished on time. A generous warranty is offered but I haven't got a chance to use it. Will update with the experience if I ever need it. read more

Victor was like god send to us. We were were having problems with our Furnace/AC unit since August 2023 for 3 months now and the three companies we worked with wanted to dupe us. They also left the entire furnace open and removed the blower motor and they stopped answering our calls too. I am grateful for the exceptional level of professionalism and expertise from Victor. From start to finish, the experience was seamless and stress-free, making him my go-to HVAC company from now on. Victor was punctual and courteous and even waited for me when I was late. He took the time to thoroughly assess the HVAC system, addressing not only the immediate issue but also identifying potential concerns that could arise in the future. What truly sets Victor apart is his transparency and honesty. He provided a detailed explanation of the necessary repairs, outlining the costs involved. There were no hidden fees or surprise charges at the end, and I appreciated the upfront communication that allowed me to make informed decisions about my HVAC system. He took the time to answer all my questions, ensuring that I fully understood the maintenance recommendations provided. It's evident that Victor prioritizes not just fixing issues but also educating their clients for long-term HVAC system health. I wholeheartedly recommend Victor for anyone in need of HVAC services. His professionalism, transparency, and commitment to customer satisfaction sets him apart and is rare to find. read more

Had the first service by Victor from Upgrade Home Services. He is very professional and knowledgeable, quick in diagnosing/fixing the issue. Gave lots of useful tips. I highly highly recommend and will be my first goto guy for my future needs. I wish him and his business well. read more

The service was excellent. They respond to communication quickly, they are able to schedule quickly, and they do great work. Victor, Ernesto, and their team have a high standard for quality, and can answer any questions you have about the HVAC system. Specifically, they cleaned and maintained my AC + Furnace, cleaned the AC vents, and cleaned the dryer vent. Their prices were also good. Overall I am happy that I hired them for this job. read more

Great service, reasonable price. They know what they are doing, so you can trust them with your next upgrade!

My AC stopped working & I needed same day service. Victor responded right away & came out on Sunday (same day) to repair the issue. He gave me a 2-hour window & actually arrived earlier. He explained everything thoroughly, fixed the issue & offered several tips to keep the system running efficiently. I would definitely recommend him for AC repairs. read more

We just moved into a new property and found out that the HVAC air ducts were badly damaged and broken apart. We had three quotes for the duct work replacement. We picked Upgrade Home Service mainly because of the competitive pricing and efficient solutions. Victor sent a team of four professionals over the next day and promised to complete the project by 3PM which they did. the team was split to remove and replace the air ducts in the crawl space and attic. They also replaced the boots from the crawl space. Earnesto was one of the two working in the attic. He was choked up badly due to the floating insulation and the dusts, but he managed to overcome the challenge and continued the work. Highly appreciated and dedicated to his work professionalism and dedication. Same go to the rest of the team. Highly recommend Upgrade for the HVAC duct work. read more

Victor was amazingly efficient and professional. Took care of business in a timely manner. Charged fairly. Shared a wealth of knowledge with me while doing the job. Highly recommended. read more

Our air conditioner was coming on, but not cooling the air. Victor came out promptly, quickly diagnosed the issue, came back an hour later with the part, and had us going in no time. He even gave me some bonus maintenance tips. Very happy with the service. Would use again. read more

Communication with Victor was excellent throughout. Scheduling was simple. Estimate was prompt and accurate. Service was timely and professional. Arrived on time. Worked swiftly and finished on time as promised. We ran into a minor issue with the thermostat wiring but Victor was quick to diagnose and propose/execute a recovery plan. His experience is evident in his poise throughout the job. At the end of the job, they cleaned up the job site and later in the day they registered my new furnace to ensure that I get the full 10 year warranty with Carrier. Full service. As others have mentioned, their pricing is very competitive. And they offer the highest labor warranty that I've seen - a testament to their confidence in their work quality. Top notch company. Highly recommend. read more

Hello I just used this service on today and was very pleased with the outcome, I witnessed great professionalism as well as great customer service, I am recommending this company to my Family Friends and neighbors, I am sure anyone who uses there services will too. Havon B read more

Furnace went down yesterday morning, temperature went down to low 50 last night. I was relived when Victor from upgrade home service said he can come later today to check. He found the root cause and fixed in no time , inform me about system I have and I should check and change filter every 3 to 4 month. I will definitely recommend Victor (upgrade Home Service) for furnace problems. read more