Great shopping experience. I traveled 45 miles from the South Bay to this Audi for the exceptional price and services. Larry, Quincy, and Debin were the squad that helped me with my deal, and they were able to make it outstanding especially Debin who went far beyond by spending his personal time after work and driving all the way to deliver my new car to me. Ask for these amazing people and take advantage of the great offers. read more

My boyfriend is starting the process of looking/buying a new car. We decided to start with Audi, then went around to a couple other dealerships. Jose helped us out and was great. He provided us with a consumer report and a ton of helpful information, we test drive the A5 I believe. Having bought a car recently myself (from a different company) I can say hat Jose has been, by far the best sales man I have met. Both my boyfriend and I didn't feel any pressure or hostility when we told him we weren't ready to commit and wanted to keep looking. After learning more about the brand, getting in and looking at the cars and having such a positive experience at this location, Audi is one of the top contenders on our list. Thanks Jose! read more

Recently purchased a new Audi from the folks at Audi Livermore. Bill, Casey and the crew did a fantastic job from first handshake through finance, tech setup and driving off. Clean store, quick and efficient, and an honest deal. Cant ask for more than that! read more

Kylan French is the man. We had a 2pm appt to test drive an Audi A3. We arrived at the dealership at 1:45 but the car was being test driven by someone else. After they got back it was our turn to drive the vehicle. Kylan French took us on a 10 to 15 minute test drive where we fell in love with a car. When we got back to the dealership we decided to do the whole paperwork thing and about 10 minutes into it, come to find out that the previous test driver had already submitted paperwork on the car and was going to buy it. Me and my wife were pretty upset, but as the saying goes, " You snooze you lose..." Kylan French was frustrated as well, this deal was basically done during the test drive. Persistant as he is, Kylan offered to show us a similar A3 which we test drove on that same 10 to 15 minute route. It was a nice car but did not have all the bells and whistles that was on the original A3. We went through their inventory and he suggested upgrading to an A4 which had all the features of the original vehicle with about 5,000 more miles on it. We took it for a test drive and we forgot about the original A3. Long story short we ended up purchasing the A4 for about $1,000 more than what they're asking for the original A3. Kylan was instrumental in helping us find the exact vehicle we wanted. He was there the whole way from start to finish. After owning the A4 for a few weeks now we are happy we made the right choice. If you are thinking about purchasing an Audi please see Kylan French at Audi Livermore. He has excellent customer service and will make sure to find the right vehicle for you. read more

I recently left my car in for a service and was very pleased with the whole experience, all the staff are very helpful especially Matt Needham the service manager. hands down id return again for any of my Audi needs. read more

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Jose was very friendly, helpful & knowledgeable. We were introduced to Jose while my husband & I were shopping for cars at this location. Thank you Jose for your professionalism, great attitude & excellent customer service. We highly recommend Audi at Livermore..., read more

I bought a 2020 q3 today and was very pleased with all of the help Susan Tran gave me! She showed me all of my different options and packages between premium s line and premium plus s line as well as having the navigation package vs using car play. She got in the car with me and showed me how to use the car play and told me what she thought was worth it. She was very patient with me even though I was so indecisive and I left with a car that I am inlove with!! The whole team was very accommodating and made the purchase very easy. So thankful :) You guys rock!! Susan also offered to take pictures of me with my new car and was so sweet! 10/10 recommend! :-) read more

Shout out to big Ismail from the Service Department for his amazing assistance! My car had the Audi presense light on and not only did he let me know about a recall issue that was causing it, but had me out that day and back on the road. Glad i bought my S3 here and go here for ALL my service despite living much closer to the Concord dealership. Thanks Ismail! read more

Great service from Kylan. Appreciated his work to find the vehicle i was looking for. would highly recommend to anyone looking for an Audi.

I brought my A7 in for my pre-paid service at Livermore Audi recently. I purchased this pre-paid service when I purchased from the dealership when I purchased the car. To my surprise, I was told that there is an expiry date for pre-paid service, that I was past the date, and that the service would therefore cost $400. That is disappointing. I don't feel this was made clear when I purchased the service, or I likely would not have done so. I expect it was in the fine print somewhere. So, I asked what would happen for $400. It was explained that the service was largely a check-up plus an oil change. Not wanting to pay $400 for an oil change, I took my car elsewhere. After getting my oil changed, I discovered that the "service warning" light is not something a car owner can turn off; I assumed it would turn off once I told the car I'd gotten my oil changed. So, I called the dealer today to ask when I could bring in the car to get the light turned off. The service department informed me this "service" is $100. That is ridiculous. It can't take more than 60 seconds to turn off the light. This is souring my view of Audi and making me much less likely to purchase an Audi again. I won't pay the $100, so the light is just going to be a reminder that Audi is trying to rip me off. Every time I turn on the car, that will be the reminder. Every time I turn off the car, that will be the reminder. Is that really the impression Audi wants to leave with its customers, just to try to make $100? read more

If you're looking for a car be sure to get in touch with Susan! Being a girl and walking into a car dealership can be intimidating but Susan made our car shopping experience very pleasant and easy. I would recommend this dealership as they have the best and friendliest staff. From our initial phone call to driving the car off the lot, they made sure we were in great hands. Definitely check them out! read more

that's great service with no pressure. Debin is a professional and patient person. He was happy to help us even we told him we were just looking. we were considering between A5 and A6. Debin just gave us chance to test drive for both of cars. read more

Couldn't resist... we recently purchased our 4th Audi here. As with each purchase previously, Larry made the deal painless. We purchased a CPO S3 this time around. After researching extensively, we found that the car we purchased was the least expensive CPO S3 anywhere... it was literally the cheapest one on Autotrader. To back up the sale, we had a small problem with the car that required service. Got us in the same day, sent us off with a loaner and fixed the problem completely within 2 days (part went south in the heating system). Considering that they had to order the part, I was just blown away with how quickly they got it fixed. Be assured... *when* we buy our 5th Audi, it will be from Livermore Audi. read more

I had visited 3 other Audi dealerships before buying my 2017 Audi Q5. It was the dealership's knowledge and service that separated Audi Livermore from the pack which is why I purchased my vehicle here. Both Qase Hamid and Fahadi Usmani made me feel very comfortable with the whole car buying experience. They took the time to identify all of my needs from vehicle options to finance options. The bar has been raised to an all time high for the better when it comes to buying a vehicle and if I ever need to buy another Audi, it will be at Livermore Audi. It's important to note that the vehicle that I purchased was not available on their lot. They tracked the vehicle with all the options and the color I wanted and shipped it to their dealership. I'm wasn't exactly keen on buying something I couldn't drive away with but I was reassured everything would be fine with the transfer process and I did get everything I wanted which included the right price! I highly recommend stopping by Livermore Audi if you are interested buying an Audi. read more

10 stars for CHRIS KOBUS !!! He is fabulous. He is very courteous and gracious, me and my dad worked with him for AUDI Q7 and he was there for us anytime we needed and pushed his boss to make it happen. If any one is reading this and wants to have a great experience, please go see Chris ! He is the guy and will make it happen for you no matter what. Highly recommend Chris for his professionalism and skills! thank you, Chris! read more

I had an extremely unpleasant interaction with this dealership today. I worked with Alex and he was terribly dismissive and rude. The dealership was so disorganized and unprofessional - they spent a day trying to sell me a car that had been sold the day before. Their prices were high and Alex used bullying tactics to negotiate. I ended up buying a beautiful, fairly priced car from Concord Audi - just a half hour up the road, where Bella was straightforward, fair, and easy to work with -- the opposite of Alex at Livermore Audi. There was truly no comparison. read more

JV Huynh & Susan Tran were super helpful and patient with the process of me buying a car. They will take care of ya!

This was the first car buying experience where the sales person didn't pressure me to go for the more expensive model or to go for the the "Premium" Service Package. Susan helped me get the car that would suit my needs the most. Very happy with the customer service. And now I'm a happy owner of a brand New 2019 Q5. read more

I was interested in purchasing an Audi Q7, but decided to purchase it at another dealership because of the unprofessional behavior and attitude. I was told over email by the internet manager that if you are interested in financing or leasing a vehicle, I would have to get a credit check. For test driving a vehicle? It definitely left a sour taste in my mouth. I am still going to purchase an Audi, just not from them. Hopefully someone in management will change such a ridiculous policy. read more

I purchase my Audi Q7 from Livermore Summer 2015. I wish I hadn't. Now that I've been driving it for a year, I cant wait to get rid of it. Here is my list of what I hate about it. * AC sounds like a jet engine in the interior. At mid (6) level, passengers cant hear each other talk. * Controls are poorly positioned, example buttons literally under your driver armrest. You have to take your eyes off the road to check what you're doing. * How did I not notice the sun roof does not have an interior headliner. Its hard to imagine if you haven't seen this but the sunlight comes directly in and cant be closed off. * It's a gutless wonder. I drive around with my foot on the floor and there is always a 3 second delay before I get moving anywhere. * Keyless entry is bad. 1 it rarely works unless I place my pelvis against the car. 2. If I load groceries into the back and close the cargo door, it takes about 4 jerks of the front door handle before the "brains" decide to unlock the driver door. * Audi Wifi stinks. Every time you get into the car Audi wifi takes over your device. Should be a plus, but since the wifi never works, I have to turn off my wifi every time I get into the car. Beside the car, I'm struggling with the service dept. The first time I visit for my free 50k visit, I didn't recall the gals at service desk being a fun experience. Went in this week for my 15k service which is a glorified oil change and they want me to pay $500. I left as any smart person would. I attached Audi's cost estimate. The plus side was that my original salesperson was really professional. read more

Audi Livermore - 2015 Q7 15k mile service (OIL CHANGE) cost - $500. - Car Dealers Near Me - Livermore, California

Bought a car from Jay last week and it was one of the best car buying experience I have had. I am a big numbers guy, and Jay had no problem walking me through each and every factor that would go into calculating my lease payments. He also made me really feel like I was making a good decision and so far, a few days later, I have absolutely no regrets. The car is incredible and dealing with Jay made me feel like a valued customer from the beginning. I never thought that I would end up buying a car on my lunch break, but Jay got me in and out with a new car in almost an hour! Absolutely love all things Audi, and I'll definitely be doing all my business with Jay as long as he is there. read more

We bought a car from Audi of Livermore. Great and pleasant service by Austin Codey in Sales and Fahad Usmani in finance, very knowledgeable and helpful guys. They made buying a car a very comfortable and enjoyable experience. Highly recommend coming here and purchasing your new baby! read more

Audi Livermore - Car Dealers Near Me - Livermore, California

My car had some water damage on the driver's side flooring. We were hit w over a 800 labor cost for a part that was around 30.00. I asked to work w us on the labor cost because of lost income due to Covid-19. But unfortunately they said they couldn't. Very sad & very disheartened especially when so many businesses are working w people in this pandemic. read more

The customer service is horrendous. I got degraded for asking a question in regards to my car and they couldn't even deliver the message without some sass and couldn't wait until I left until they started gossiping like children rather then grown ass adults. read more

I am a die-hard fan of this dealership. The team that Audi has built in their Livermore location is second to none. We have been part of the Audi family for almost 10 years, we've grown from an A4, to a Q5, to now being on our second Q7. Each time we purchase we work with Jose Solorio and each time we leave feeling more impressed than the time before. Not only is Jose a true professional but he's extremely intelligent. He answers every question with ease and expertise and genuinely knows the car business through and through. The best part about working with Jose is there's never any pressure to buy, he treats you like a friend, and you just settle into the process without fear there's an ulterior motive or that you need to continue shopping to ensure you're really getting the best deal. Jose also treats me the exact way he treats my husband and this speaks volumes about who he is as a person and is very important to me. I've worked with countless salesmen, in other dealerships, who will direct every question/answer/finance scenario to my husband despite the fact it's my car, but I've never felt that from Jose. We came home tonight after another seamless process. Jose had been texting with me for several months to keep me up to date on my options and he blew us out of the water with our most recent deal. When we got to the dealership our car choices were pulled up and ready to go. Paperwork was speedy and efficient and just like that, we were done. If you're headed in to look at an Audi, do it right and set an appointment with Jose and let him take care of the rest. Side Note: The service team deserves their own accolades too. Johnny Is an all-star and the definition of customer service. Bringing my car in is never a chore, I always get the loaner I need and the whole process is expeditious and efficient. Livermore Audi, you're the best! read more

Great staff with wonderful knowledge and expertise. Super courteous and helpful both with service and parts.

Just bought a car from Audi Livermore! Susan Tran was definitely great! Really patient, friendly, and got us a great deal! She even welcomed my fur baby! If you need a car come to Audi Livermore! Thank you for my car! read more

I visited this Audi dealership to learn more information about a few vehicles. Jose was very helpful and attentive. He showed me some features I was unaware of and helped me to narrow down my vehicle choice. Even though I did not purchase today, I am confident that when I make my decision to do so, I will be going to see Jose. In addition, given the current situation, the dealership is taking to appropriate social distancing measures. If you are in the market for an Audi, go talk to Jose. read more

If I could give negative stars I would give it a -5. Had to get my Q5 towed in to get a new water pump. Why didn't I learn from my previous experience? Was I being too optimistic or hopeful? NOPE I was pressed for time as it was nearing 6:00PM!! My experience... Apparently the staff here do not know what excellence in service means and do not live up to what is posted on the Audi USA website. Service guy was so distracted with his own cell phone calls taking them while I was waiting! Very unprofessional! Also they did not have a comparable loaner! Instead they put me in an compact car! I'm sorry but Oakland Audi would not have done that to me plus they had an Audi loaner reserved for me. If you tell me your going to give me a call the next day with an update, please call and update on what was wrong rather than waiting for me to call at 2:30PM. I expect a higher level of service from a luxury car dealer as I have from different dealers. Lastly, my car did not get washed/cleaned! HORRIBLE.. It was an inconvenience to me not the other way around. Audi USA will surely hear of this experience. read more

After owning 2 brand new BMWs for many years, I decided that despite BMW cars being decent quality the service experience with BMW dealers, particularly the one in Pleasanton didn't justify the price for the car. So, I decided to buy a brand new Audi A5 at Audi Livermore. I purchased the car with cash, no financing and was very clear with the sales guy that I was switching because I wanted a better service experience than with BMW. The sales guy was very happy to agree the price we negotiated. I now know why and have learned that it was a very deliberate and UNDER-HANDED sales trick. But that was just the start of the problems. Audi Livermore SALES TRICKS (Strike #1): At my 20K service I book the car in for its service and the service department then find no record of a service plan to do the service. In the entire purchasing process, no one mentioned this nor pointed out that the car didn't include a service plan. Turns out that the sales guy was very sure to agree the price of the car because it didn't include the service plan. Audi Livermore SERVICE DEPT IS DISRESPECTFUL OF PEOPLE AND THEIR TIME (Strike #2): Being a busy person I decided to wait at the service department for my car while they said they would do the 20k service. After an 1.5 hours waiting for the car, I look to see my car sitting outside the garage not being worked on. I enquire about the status and the service rep says that they were waiting on someone coming to work to investigate whether the car had a service plan or not. No one bothered to inform me that 1.5hrs was wasted. No one knew when this other person would actually show up. Audi Livermore SERVICE REPS ARE DISHONEST (Strike #3): After waiting for 1.5hrs for my car to be worked on (and it not being done) I decide to ask for my car back. The service rep then informs me that they provided the oil service for 'free'. As soon as I drive out of the dealership the car's oil service is still saying that its needed. I then call back the dealership and after SEVERAL calls with incompetent service reps it turns out that the car did not actually get an oil service completed. So they held the car for 1.5 hours and my time without doing almost anything on the car. Without letting me know nor trying to rectify the situation immediately. Audi Livermore SERVICE Manager & Dealership MANAGER ARE either INCOMPETENT OR ARROGANT or BOTH (Strike #4): I spoke to the service manager twice. At one point he reminded me that as a consumer it is *my* responsibility to know what I'm buying and it was really my fault for the car price not including the service. He also said that the general manager of the dealership would call me. Never happened. Clearly a sign that they really don't care to repair the relationship with the client (me). Summary If you are thinking of buying an Audi because of the brand, service and quality of the car then I would recommend you buy elsewhere. This dealership has sales people that deliberately deceive, service department reps who don't care about you, the car or your time. And it appears to start with the management (general manager & service manager) endorsing that. Leadership comes from the top and in this case Audi livermore clearly have leaders that want their sales people to mislead the clients and a service department that are more interested in the bottom line than actually provide good service. Never again. read more

After driving an Audi for 8 years, I couldn't imagine driving anything else. I have an hour long commute each way and just can't bear the thought of sitting in a car that I'm not excited to drive. Well, a lot has happened within those eight years, and my credit doesn't look as stellar as it did back then. Being female and with subpar credit, I was absolutely dreading having to walk into a car dealership. Sadly, my fears were confirmed after getting the brush-off from the first Audi salesman that I met with soon after my credit was run. Although I was shaken, I couldn't believe that being an Audi customer for eight years didn't count for anything. And I was right. Too embarrassed to go directly into the dealership, I called Livermore Audi and was fortunate enough to speak to AC. I told him my situation, but he was surprisingly optimistic about getting me financed. He told me to come in, but I couldn't get there until after work, which was close to their closing time. That was not a problem. I literally arrived at the dealership 5 minutes before 7 pm on a Saturday. AC and Chris from finance graciously met with me to get my information and although things still didn't look encouraging, they promised to get back to me. I was surprised when I got a call from AC the very next day; and even more surprised that I was pre-approved with an interest rate that I could have only dreamed of! Only problem was that they did not have the vehicle that I wanted in stock. The vehicle in question was a beautiful CPO 2008 Audi A4 2.0t Quattro Special Edition with 26.6k miles at another Audi dealership that I found online. AC left me with such a great impression that I did not want to do business with anyone but him and Livermore Audi. So I took a chance on losing out on that car and waited for the other dealership to agree to let Livermore Audi sell me the car. After a few days, AC called me to let me know that the car was mine! Long story short, I was not a likely candidate to get a good deal at ANY dealership. I ended up getting a GREAT deal and EXCELLENT customer service from AC, the sales manager Adam, and the finance guys. I felt like I was treated with respect and that my business mattered throughout the entire process. If you are looking for a new or used Audi, go here first and ask for AC! Side note: When I was about to drive off, AC asked if there was anything else that he could do for me. I appreciated the experience so much that, on a whim, I asked him if it was inappropriate to give him a hug. He told me that it was highly inappropriate, but smiled and gave me one anyway. read more

Livermore Audi is the BEST IN THE WEST! Michael Dipasquale and Austin Dec..you guys made this transaction so easy. Thank yoy Emily Bassett for patiently working with my hectic schedule . You guys are professional and friendly. I will recommend you to everyone I know! And just for the record...I love my new Gorgeous RED convertible!!!! Thank you ! read more

Audi Livermore - Car Dealers Near Me - Livermore, California

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Customer Service: 5/5 Customer Satisfaction: 5/5 Recommended Sales Rep: Larry Liu I've been looking for an Audi for months now, visiting different dealerships around the bay and the process has been long with very little success in getting the car I wanted at a price that I would be happy with. I finally got in touch with Larry, gave him the list of what I wanted in an Audi, what I didn't really care for and the price I would like out the door. We were able to agree on a price via email for a car they had in the lot. When I walked in, the car available on the Livermore lot didn't match the criteria of a car that I wanted to drive home, so he went online and found me one that was not yet at the dealership. I paid the price we had agreed upon for the car. I picked up my car this past weekend. It arrived on Saturday night. Larry went out of his way to ensure that the car was detailed and ready to drive off the lot on Sunday by noon. My overall experience at this dealership and with Larry was a great one and I would recommend him to anyone out there looking for a new Audi to drive home. read more

Another outstanding experience at Audi Livermore. One that has made us a proud complete Audi family with no looking back. After a horrible experience with Niello Infiniti I decided it was time to follow my husband's lead and look at the Audi Q7. We had a great, straightforward, fun transaction with Trisha the sales person and Adam Levine (not that Adam Levine!) the General Manager. They worked with our budget and gave us a great deal! I'm so happy to be in an Audi. I can't imagine being in anything else in the near future Thank you Trisha and Adam!! read more

This is a review about the awesome service department here. I've owned my Audi that was purchased here for almost 8 months now and I have taken it in for two routine services and a minor maintenance issue. Matthew Needham has been my service advisor each and every time and his professionalism, relationships with customers, and attention to the details for his customers are second to none. First off, bringing a vehicle in for service here is a truly different experience. The waiting area is great although I've hardly had to wait and they provide coffee, water, fruit, and even had pumpkin cookies int he fall. I suppose if I had to wait for my vehicle I'd do well with the free wifi and inviting showroom and waiting area but I've always had to head to work. In that regard he has always taken care of arranging a loaner vehicle for me and I was not simply passed off to someone in another department. The attention to detail piece is great. Audi owners I know are picky and it shows because that is why we bought this vehicle. I am under the certified pre owned warranty and my paranoia of course has me mentioning every little thing that might appear to be off on the vehicle. Matthew made sure everything was looked at and lo and behold they found a slight shudder in my power steering and simply fixed it under the warranty for me. The low pressure inviting atmosphere of this dealership made for a great buying experience but the handling of maintenance, wonderful treatment of customers that have to schedule something that can be time consuming, and attention to every need of the customer is why you should establish a long term relationship with Matthew and this dealership. read more

The experience at Livermore Audi was EXCELLENT!! ...I can't say enough about our salesperson, "A.C." -- (Asif), my husband started requesting an A3 throughout the Bay Area & AC was the only one who was responsive, consistent, not pushy (which we were happy about) about finding us & selling us a car! He found one for us (that met all of our requirements, if not more) in So. Cal & it was ours 5 days later! My husband will be in the market for buying a new car in a couple of months & the A3 is our 5th Audi so...we'll be back to see AC!! Excellent service throughout the dealership!!! Update*** We returned to AC on Sept. 2nd ...and again, the service throughout Livermore Audi was excellent. My husband took home a S4 -- AC found what he was looking for. From the time we parked our car, he remembered us & took care of our needs. I can't say enough great things about Livermore Audi -- hands down we'll choose them over local Audi dealerships -- others just don't provide the same quality service. read more

This dealership is rude. I've tried working with them a number of times. 1. To purchase an extended warranty. I called in about 4 times with credit card in hand and they didn't return my calls for weeks. 2. I have brought my car in for service here a number of times, and for a business which makes money on service, this dealership stinks. I've worked with other Audi dealers, and this one pales in comparison. 3. I just recently decided to give these guys one last shot before giving up. After dropping off my car, they blamed the issue on another dealer (so now it's my job to negotiate between Audi dealers!!!) and then threateningly told me "I expect you to pick your car up tomorrow" when the service advisor knows I was out of state and that was part of the agreement when dropping it off. I asked if there was any way to escalate my situation and speak with a manager and Jonny then informed me that he's the manager and that they weren't going to do anything to help with the situation--if I want anything I need to call my lawyer. Nice service for a $75k car :( I'm just bummed now that I have a manufacturer warranty and that this is the nearest dealer. I've never had good luck with this particular dealer, and have heard similar things from friends. read more

The only one reason that I'm not giving all five stars to that dealership- that is their main office/showroom is under the remodeling now. It is a bit awkward filling to buy a luxury car at the place where the office is temporarily located in some kind of mobile home))) The sales guy-Larry is the best among the best! He is the man of the integrity. Patient,knowledgeable,courteous,no sales pressure at all. Classy,modern business practice...they ,for sure,do respect customer's intelligence there, by not offering some pointless pricey options,trim or some more expensive models.I came there for Audi A6,4 cylinders,2L, in my mind and I nave left a dealership a few hours later, with exactly that car that I wanted. Thanks,Larry! read more

I recently leased an Audi etron from Audi Livermore. This was my second transaction with this dealership in the past 4 years. This time, just as the last, the entire experience was extremely smooth and quick. A special shout out to Debin Kong, Susan Tran, and the entire sales team at Audi Livermore. Thank you for making car shopping such a pleasant experience! read more

If I could give negative stars I would. Our experience with Audi Livermore was more than just a little disappointing. When I called to bring my car in I explicitly told Johnny Cheng (your service Manager) that my vehicle was running fine most of the time and I needed just a reboot of the ECP. I parked my 2005 Audi TT Roadster and walked in. gave the keys to Johnny and waited for a mechanic to drive the car into the work bay. I was unable to see the attendant when he looked under my hood, but know that all my hoses were in tacked before I gave me keys over. I was then summoned over to see a clear break in one of the hoses. I allowed for a diagnostic over look of the vehicle and wanted a call on the estimate of repairs I was now told HAD to be done. I had the call come to my husband (who is a former mechanic himself). He was told the car needed a timing Belt replacement, a cooling system service and water pump replacement, and all the hoses replaced. And that was just the beginning of what NEEDED to be done. Patrick knew these repairs did not need to be done, as we have recently purchased the car and had much of this serviced not too long ago. So we gave NO PERMISSION to do anything to the car and told him we would be picking up our car. Then a woman called us about 10 minutes and left a voice message which I saved it Said "Hi it's Nancy from Audi Livermore, so I took a look at the TT and I'm not sure it's drivable right now, it's leaking A LOT of coolant and I wanted to give you a heads up. I had it moved it up front and closed out the paperwork, but I wanted to give you a heads up" (this was absolutely a lie and now we have it recorded) We got to the dealership and found our car I went to Nancy and got the key and when we looked under the hood, everything was disassembled. Missing screws, missing pan, and she just gave me the keys to drive it? Then the mechanic came over and told us there was residue on the pan, not leaking like Nancy had said. We took the "estimate" for work that had to be done. Nearly $5000 dollars' worth of work!!!! I was told it's more than the book value of the car. It was obvious that Johnny and the rest of this crew wanted us to trade in the car and buy new at Audi. UNBELIVABLE!!!! We had it towed to our Mechanic in Pleasanton who reviewed the estimate from your establishment. He said the water pump was not leaking and that the timing belt was good and that the hose broken looked like it was hit with something like a screwdriver or something to purposely break it. We let me check all the hoses and because he had to replace the damaged one, we had him replace all of the hoses. Our Bill from our mechanic was $1600.00 dollars. $3,400.00 LESS THAN AUDI LIVERMORE! You should be ashamed of yourselves. It is my hope that you never have to deal with people like yourselves when you are in need. I have will repeat, I have never been so disappointed in any establishment more that yours. read more