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    Autonation

    2.0 (4 reviews)
    Open 9:00 am - 8:00 pm

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    Toyota of Denton

    Toyota of Denton

    2.8
    (215 reviews)

    I recently brought in my Tundra for service at Toyota of Denton. I was met at the service bay with…read morecourtesy. As the repair could take several days, I was provided a loaner vehicle and met the service manager Tim Dorweiler. Tim was fantastic. He was knowledgeable and helpful as well as professional. As a service manager has to deal with multiple priorities and clients, Tim always made me feel like I was the priority. I also witnessed Tim bounce back and forth helping customers- He treated each one with respect and worked to solve their problems. The staff was reflected in Tim's leadership style. In talking with Tim, I learned he had been the service manager for many years. Longevity is a good indicator of an employee's reliability, commitment, and stability. While the service area environment was busy; it had a feeling of calm, friendly and everyone seemed to feel their needs were being met. I was happy and confident with the work done on my truck, as well as the service I was given. I would highly recommend Toyota of Denton's service department.

    I purchased a used 2025 Kia Sorento from Toyota of Denton earlier this year. While the purchase…read moreitself was completed, my experience after the sale has been very disappointing. I have been trying to obtain copies of my purchase documents and protection coverage documents for this vehicle. I emailed my sales representative, Tariq Butt, on July 21, 2026, and followed up again on August 4, 2026, but did not receive a response. Someone from the sales team later called me on Friday, August 7, 2026, and said the documents would be sent to me on Monday. Monday has passed, and I still have not received anything. I have purchased two vehicles from Toyota of Denton and have also used them for service, so I expected better follow-up and customer support. Unfortunately, this experience makes me feel like customers are ignored once the sale is complete. I am still waiting for Toyota of Denton to provide the purchase and protection coverage documents for my 2025 Kia Sorento. Based on this post-sale support experience, I would be hesitant to purchase another vehicle from them.

    Bill Utter Ford Sales

    Bill Utter Ford Sales

    3.5
    (67 reviews)

    I don't usually leave reviews, but after multiple experiences with this dealership's service…read moredepartment, I feel obligated to warn others. A few months ago, I brought my 2022 Raptor in for The Works service package. After getting home, I noticed part of my splash shield had been left off during the oil change. I called the dealership, and they asked me to come back. When I arrived, they couldn't locate the missing piece and told me they would order a replacement. A few days later, they called to let me know the part had arrived. I told them I wouldn't be able to bring the truck back for a few days, and when I finally did, I explained the entire situation to the service advisor. He seemed confused at first, but eventually told me he had figured everything out and that they'd take care of it. I waited in the lobby for two hours. When the advisor came to get me, he said my truck was ready. Given my previous experience, I decided to verify the repair before leaving. To my surprise, the splash shield was still missing. I had just spent two hours waiting for absolutely nothing to be done, yet I was told the repair had been completed. That completely destroyed my confidence in the service department. Fast forward to today. I had no choice but to return for another The Works service since there aren't many Ford dealerships in my area. Before handing over my keys, I explained what had happened during my previous visit and emphasized that I simply wanted the work done correctly. The service advisor assured me everything would be handled properly. A few hours later, I received a call informing me that the technician had forgotten to put my wheel lock key back in my truck. At this point, it's no longer an isolated mistake, it's a pattern of carelessness and a lack of quality control. When customers are paying to have their vehicles serviced, they should be able to trust that basic procedures are followed and that their vehicle is returned complete. The service advisors have generally been polite, but the repeated mistakes and apparent lack of oversight reflect poorly on the leadership of the service department. Based on my experiences, management needs to take a much more active role in ensuring work is completed correctly before vehicles are returned to customers.

    I requested a certain type of truck from Xavier. He told me not to worry about it because he would…read morefind it. It only took him less than a day! Here I am with my dream truck. Thank you Xavier for providing the best experience each time we meet up for a deal. If you're looking for your ideal vehicle don't hesitate and reach out to him.

    Autonation - usedcardealers - Updated August 2026

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