We ordered a ice cream Birthday cake for my grandson's 15th Birthday. He had a special order so it could not be just grabbed at the place--they do have cakes there you can just grab ang go. The cake turned out beautiful. It was perfect and it was ready on time. The service was super nice, both on the phone and when I went to pick it up. We will be back. They have great ice cream. read more

Baskin-Robbins - Cake - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Great service and excellent ice cream. The store just needs to be a little refurbished

I ordered a sponge bob theme cake and they delivered. my sister cake was the talk of the night. Thank you baskin team!!! I appreciate your detailed to your work. it was beautiful read more

Baskin-Robbins - What's funnier than 24? 25 - Ice Cream & Frozen Yogurt Near Me - Burbank, California

We like going to this location mainly because its not in a busy part of town and also because they have a drive-thru. Sometimes you just need Jamoca Almond Fudge and you just dont wanna get out of your car. HA! The funny thing about our latest trip to this BR location is that when we pulled up, we saw that there was several cars waiting in the drive-thru line INCLUDING a pair of riders on horse back!! It made for a funny talking point and I took a video of it. Many others in line and neighborhood folks were taking photos and videos as well. Its not every day that you see a couple of horses in the Baskin Robbins drive-thru lane... This area has a lot stables nearby so that explains the presence of the horses but it was certainly a first for me. We got 2 double scoop premium sundaes ($5.99 each)... I went with Reese's and Cookies & Cream. It was topped with hot fudge, whipped cream, a cherry and crushed peanuts. It was great, especially with the hot fudge bottom layer that they do. So good... Both ice cream flavors were real good. The lady got hers with 2 scoops of Jamoca Almond Fudge and was one happy camper. Service was great. The line, as long as it seemed when we first got there, flowed pretty well. We didnt wait long. Even being behind the 2 horses... We'll be back again for sure. Located off Victory Blvd near Alameda. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Burbank, California

This is the only Baskin-Robbins that sells Dubai ice cream, and it's absolutely worth a visit! Their Dubai Pistachio Bar is to die for--rich, creamy, and packed with flavor. If you're a hazelnut lover, you have to try their hazelnut Dubai bar; it's pure heaven. Highly recommend for unique and delicious treats! read more

I ordered a one scoop in a cup and the cup wasn't even half way full. Come on do better! Paid 5 dollars for half a cup.

This Baskin Robbins never lets me down. Top tier service and even better ice cream. Great visit each time.

This is the worst cake I've ever had, it taste like old ice cream. Something Ralphs would have on display I'm soooo sad about this 35$ purchase. Not sure what's up with the cakes at 31 flavors but I highly wouldn't recommend. read more

Baskin-Robbins - Cookie fought ice cream cake - Ice Cream & Frozen Yogurt Near Me - Burbank, California

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Tried the Dubai chocolate ice cream bars and the hype is REAL! So happy our Burbank location is the only one that has them. read more

Baskin-Robbins - Dubai chocolate ice cream bar - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Prepackaged ice creams have lotsa air pockets in it container. When I called about it the attitude was thats how it came!

I went to this location on October 6 to order a sundae the sundae I was given had two very small hollow scoops of ice cream, there was barely 3 bites of ice cream in the whole sundae . When I said something to the cashier, she said that's the way they were and that was too bad. She threw away the receipt, even though I repeatedly asked her for it. I've been asked to speak to a manager, the shift supervisor said no, and that for $2.99 she would give me one more scoop of ice cream. Clearly, this is not the normal size for the sundae as I have had it before, and it is at least halfway up the cup, this barely covered the bottom of the cup. I could see other customers leaving with sundaes that held more in the cup than what mine had, but I was still told no. I've repeatedly addressed this with corporate, no one from the store has returned my call, even though I've called multiple times, and was promised by corporate that someone from the store would call. It has been nothing but hassle, and insults. The corporate office also told me I couldnt get a refund without the receipt and a photo, even though I told him that the receipt had been thrown away by the cashier. Don't make any complaints, they will be blown off, and never addressed. No one from the store ever contacted me although it was promised multiple times. They would not let me speak to a manager that day, and basically I've been told that my business is not welcome anywhere in Dunkin' Donuts/Baskin-Robbins. read more

I am very disappointed of this girl Tony very . They are very unorganized I found hair in the ice cream and I am planning not to go back I am very beyond disgusted . read more

GMM Beast - Link gave you false info. No free ice cream here except samples.... you have to pay for the full serving. Baskin Robbins crew - you guys rock! read more

I don't know how many years the BR location has been here but I swear I've been passing by this location for at least a decade or two, maybe longer. Either way, I'd never had the opportunity to stop here until earlier this year. I have a lil kiddo and I wanted to bring them here for that ice cream store experience, not just a little drive thru place or Rite Aid. In the past there was always a long line hanging out of the driveway and so that's why my family and I never stopped. This time however, while there was a long drive thru line, there was parking. My hubby and I took our lil one in and we took our time making each of our selections. My lil one decided on one of the fairly newer creature creations. It's a scoop o your choice of ice cream and is then decorated with sprinkles and a coordinating edible white chocolate or candy piece in the shape of either a one eyed monster, a mermaid or a unicorn. The first time my kiddo got a creature creation it was a unicorn. The second time it was the mermaid. I think we'll be going back for that one eyed monster in another week or two as their bday is coming up. The staff were friendly and quick. Everyone was very sweet and polite to us. I had no problems. I really appreciated how the clerk was patient with my kiddo when they were trying to tell them what they wanted and which character. I also really appreciated how the clerk addressed my lil one so that they could make their own decisions on their creature creation. My kiddo really liked being involved in making some of the decisions. I really appreciated all the attention that was paid to our order and to my kiddo's requests. I noticed that there are pre-packed tubs of ice cream available as well as some cakes and smaller desserts. I am thinking about ordering a bday cake for my lil one. I'm considering this BR after such a nice experience. We'll see what make sense for us. I ordered my scoop on a waffle cone. It was so delicious. I was shocked at how crispy and how fresh my cone was. It was worth the extra $0.95 or whatever it was. It was SO good. I don't know what else to say but that the flavor was just right, nothing too sweet and nothing stale. It made me feel like it was right off the press. My goodness. . . talk about a great first visit to this store. I'll be back soon! read more

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We had never been to this location, and as we stopped at the drive-through menu to decide, we expected a voice to take our order, but none came. So after determining what we all wanted, we drove forward. The Filipino guy at the register was scowling and giving more side-eye than a flounder. He took our order in this very disdainful tone, where if it was in a comic, the speech bubble would be seriously dripping. My wife couldn't figure out why. He made her repeat the entire order twice, then went to get it all. When he returned he was like [in an angry cat-woman voice] "Next time, use the speaker to place your orderrr."[dripping]. My wife replied that we'd never been there and that she didn't know there was a speaker because no one greeted us or asked what we wanted back at the menu board. And he replied "well, yesss, we haaave one." [sounding like a sarcastic Bowen Yang]. By this point My mood had turned from joy to anger, and I was resisting showing some to him. Alas, we paid and received our ice cream from the snarkiest 31 Flavors employee that I've ever experienced in my 56 years on Earth, and we left, incredulous at what we'd just experienced. WORST EMPLOYEE EVER! Will never return. Choose another location. read more

This is an ice cream parlor. Supposed to be a fun and a happy place BUT NOOO all the workers and the manager had attitudes. Like they just didn't like their jobs! I didn't eat my ice cream cause I'm certain they had their fingers in the ice cream and probably spat in it. That's how rude they were. read more

This is our go-to on the occasions we are craving some ice cream. It's always very clean inside and they have a always seen to have a bigger selection of BR's offerings. Service is efficient, even if you're popping into the seemingly long drive thru line, they'll get you taken care of with a smile and on your way! read more

The employees are always friendly at this extremely popular location. The ice cream tastes as good as you would expect a Baskin Robbins to taste. My one concern is the flow of traffic. The employees try their best to serve everyone in a timely manner, but the flow of traffic would benefit from an entrance and exit. Either a second door or maybe stanchions could help create one line in through the left of the double door, to the front where customers can see the flavors and approach employees for their orders, them to the back an out through the right side of the double doors. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Ordered the Oreo Layered Sundae, they forgot a few layers. I'm trying to contact someone so they don't keep making this ice cream treat the wrong way. Management please contact me. Who ever made this needs training. Had this delivered so I was unable to address the staff immediately. read more

Baskin-Robbins - Oreo Layered Sundae with several layers missing. - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Ice cream is really good. Service is good and I really like they have a drive thru. Inside is nice to a lot of room and some seats if you want to stay inside. Also they have some outdoor seating. read more

The staff at this location is amazing! Thank you so much for making my daughter smile and getting chocolate wasted! Team member Joselyn is the best and the manager was great also! Keep up the great customer service! read more

Gorgeous and huge location! Wonderful service!. Definitely coming back here!!! Thank you! read more

Baskin-Robbins - a car parked in front of a store - Ice Cream & Frozen Yogurt Near Me - Burbank, California

I don't know if it's this Baskin-Robbins but there's a Baskin-Robbins in Eastport and they are incredibly rude. I called them trying to see if they have the viral Dubai chocolate ice cream and I called him the first time and I was gonna ask them if they know the phone number to like a Baskin-Robbins that has it so I called them and they answered and then they called them again they answered and they hung up. They answered and they hung up. They answered, and they hung up every time I would call them. They are incredibly rude, so please never go there. read more

Went tonight in the drive through to celebrate something. I decided to pay it forward and pay for the car behind me too. Not only did I not get what I ordered which sucks cuz I never go get ice cream and I was celebrating BUT when I drove off I looked in my mirror and saw the car behind me reaching out and giving the worker his credit card to pay. So I didn't get what I ordered and I paid for the car behind me and it looks like they still charge them too! How horrible!! I can't believe it! SHADY SHADY SHADY! read more

Sadly, really slow unfriendly service tonight. I'm always kind to the staff and happy to even have I've cream late at night! But she made it unpleasant, like we were a bother. No thanks. read more

Was super excited about the thought of booking an ice cream catering for my nieces birthday so i went ahead and reached out First of all, getting ahold of who i believe to be the owner of the shop is absolutely impossible. I had to continuously reach out just to get a price. When i was finally able to get ahold of Eliza, she then took even longer for me to book it officially (mind you im doing 100 things for this party and she is not cooperating at all) Unfortunately, my niece had gotten covid and I needed to reschedule and they didnt have availability for the date i needed, which is completely understandable. In no way did Eliza ever state that the deposit was non-refundable, and i have been reaching out to her via text/email and no response! You would think people would have some shame with other peoples money, but i guess not. Do NOT book them for any events read more

Really rude employees and the person taking orders by the drive thru..could be alot nicer

Baskin robbins count your days. No customers inside the workplace and my root beer float is rushed and not even filled to the very top as it was previously two days ago. The service was unpleasant as of the time of me getting my float 6:20 read more

Baskin-Robbins - Not filled to the top but paid full price - Ice Cream & Frozen Yogurt Near Me - Burbank, California

This isn't our usual Baskin-Robbins. We came here for the Stranger Things Scoops Ahoy pop-up, and I am SO glad that we did! They have SO many flavors!! I've been to some that just have one case. They have three! The employees were very nice too! The prices were reasonable for an ice cream shop. I've definitely paid more elsewhere. We got two kids scoops, one single scoop, and a specialty sundae for $17. I've paid $5 for ONE scoop elsewhere. Now, the pop-up. HOLY MOLY. You have to go if you're a Stranger Things fan!! It was so cool! The employees are dressed up and everyone was so into it! They have a Jeep outside and Hawkins PD too. Inside is a boat that you can get into for a photo op. It's all very fun. They have a couple of special ice cream options including a special sundae--USS BUTTERSCOTCH!! read more

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(Snacked 06/06/19 TH @4:30pm..and many times before): Who wouldn't love to bask in a selection of 31 ice cream flavors!? With my monthly BOGO coupon set to expire and close enough to my favorite Baskin Robbins location, I decided to have a snack or several as it turned out! This particular Burbank location was the company's training and testing facility, so inherently you expected your experience to be the best. Why it's taken me so long to finally review this place I had no idea. Maybe I didn't want to share this location with others!? PURCHASE The Scoops https://www.yelp.com/user_local_photos?select=aYAeyqgRq35J9yQ8VOqocw&userid=8jVT2inwc8GIQ6sH2UG9Vw Upside Down Pralines Regular Size Scoop ($3.29): Insipired by the Netflix's show "Stranger Things", this was a twist on their all-time classic flavor made with chocolate ice cream, praline pecans, and a chocolate caramel ribbon, the chocolate certainly added another lovely dimension to this tasty treat. I mean... come on it's chocolate! Eleven's Heaven Regular Size Scoop ($3.29): Insipired by the Netflix's show "Stranger Things" and specifically the character Eleven's favorite food, this waffle cone-flavored ice cream is filled with sugar cone pieces in a chocolate flavored coating and tied together with a chocolate icing-flavored ribbon. Again, a cornucopia of chocolate goodness with cone chips mixed in which I used to do when I was a little kid; the nostagia ran true with this one! Mango & Chili Pepper Fruit Blast Bar ($3.29): If you knew me, I loved all-things mango, so when I saw this frozen treat of one of my favorite Los Angeles street vendor foods, I had to have it... and it tasted exactly like it - perfecto https://www.yelp.com/user_local_photos?select=t90ZBy_o0z2p2swh-_SZEw&userid=8jVT2inwc8GIQ6sH2UG9Vw! SERVICE Immediately greeted by a boisterous energetic young staff, I felt like Norm as he entered into Cheers! Since I already knew what I wanted (it was always the Flavor Of The Month and one other scoop with my monthly BOGO), I got my two cupped scoops and the impulsive popsicle selection quickly, and then made my way to an outside table for some ingested sugary snacks and frozen food. This staff had it going on! PARKING (Free) Located at a sizeable corner block to themselves, I parked in their snug private lot that held no more than ten spots. Otherwise, there was plenty of street parking along the main drag of Victory Blvd. and all surrounding residential side streets. ATMOSPHERE, DÉCOR, AMBIENCE First off... this was the only location I'm aware of that had a drive thru, so ride up with a horse from the nearby equestian center https://www.yelp.com/user_local_photos?select=HzPFLzw81dIP8PlC9Kh_ZQ&userid=8jVT2inwc8GIQ6sH2UG9Vw! Otherwise, this was a highly visible storefront https://www.yelp.com/user_local_photos?select=F5Gi4BBTaJwYx7fptiTTQQ&userid=8jVT2inwc8GIQ6sH2UG9Vw that opened into a spacious interior with plenty of floor space that allowed for a several tables (a handful of outside shaded tables around the side of the buliding and a couple in front), several refrigerated coolers with a ton of chilled goodies, and the lengthy main display cases https://www.yelp.com/user_local_photos?select=dFm_oG0uLPrMr4NUY8zkAQ&userid=8jVT2inwc8GIQ6sH2UG9Vw and order counter just to the right once you entered https://www.yelp.com/user_local_photos?select=2v4IA7cOpkAcFILg5Ir4-w&userid=8jVT2inwc8GIQ6sH2UG9Vw. As with most locations, promotional posters and such were displayed everywhere as well as a very legible price menu up on the wall behind the order counter. Excellent natural lighting came through the poster-covered large glass wall windows and doors while various electric recessed and track lighting illuminated the rest. There were no viewing TVs while pop music played in the background. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL This particular Burbank Baskin Robbins location was the crown jewel of all the locations I've ever visited. Because this was a special facility, they tended to have items not usually found at other locations as they were probably being tested out here first. Nothing more could be said about the staff. And I definitely swore there were more than 31 flavors on display! I found total value based on the prices, service, and experience noted above (TOTAL paid experience was around $7.00 BEFORE any discounts and tip). And, they accept my credit card of choice...AMEX! 5.0 STARS read more

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Amazing customer service by Jocelyn. She was incredibly helpful and kind! Thanks Baskin for hiring wonderful people.

Great service they were very busy but Kaia took great care of us ordering a cake . Highly recommend this place for a cake and ice cream.

I've been going to this Baskin Robins for 20 years. My best friend used to live right around the corner and I'm very sad to say that I had a truly horrific experience today. (07/18/2023 around 8:30 pm) As usual I ordered a Banana Royal, two scoops of vanilla ice cream, strawberry sauce, and no nuts. My daughter ordered also a Banana Royal, cookie dough ice cream, chocolate fudge and everything else. We paid our 15 bucks. We started eating and I asked her to try my ice cream because I thought it tasted like chocolate fudge (which I hate) and she agreed. Then she started her ice cream and it had the wrong ice cream (chocolate fudge ice cream instead of cookie dough). OK, so we decided to go back and told the lady that our order was wrong, she asked us to come to the window so she can see our order. She stirred around in mine {I mean literally mixing the whip cream with the ice cream) trying to find the "fudge". She couldn't see anything. We insisted that both, my daughter and I, tasted it but that didn't matter to her. I mean, shit happens all the time, wrong order at Starbucks, they give you a new one and you can even keep the wrong one, no big deal. I expected this to be just like that, especially since we didn't eat anything yet. BUT NO. Wait for it. So NO, she said she will not redo the now all mixed up vanilla banana royal because she can't SEE any fudge (in the now all soupy cup) but she was ok to redo my daughters. And I was like: No you are redoing mine too. We had a little NO NO back and forth and I ask her for her manager, and she said "I"m in charge" repeatedly. So it was getting really wild and aggressive by now and I ask again, what's you name, who is your supervisor taditadida. Anyway, she said if we wanted that one ice cream redone, we had to park and come inside, which at this point was just too much for me and I said I would wait right here at the drive thru window. I asked if it was really worth it over a stupid ice cream to get a bad yelp review or me complaining to corporate, and she said "I'm going to call the police". I said fine call the cops. " FINE CALL THE COPS. " She turned around and asked a coworker to call the cops. Darn, who would have thought. Now feeling like SUPER KAREN (sarcasm!!!), I caved and said "keep the ice cream" and left. read more

I live around the corner& have been coming here for over 10 years. I love this Baskin Robbins. Always stocked up and the drive thru is super convenient! Only main issue is with the staff they hire some times. There have been times when I walked in and was ignored for over 15 minutes because the employees were ALL only focusing on drive through orders, even with me standing there trying to get someone's attention. In these times I've left without ordering. Also one time the employees weren't paying attention and charged someone else for my order and when I went to pay the employees were shocked but didn't do anything except say oh well you have your ice cream, even though the family who accidentally paid for my ice cream was still there eating outside. I gave the family cash for mine & my friend's ice cream since the employees weren't going to do anything about it. I don't think it's the employees fault mainly I think in these times they were always understaffed. I think the company should hire more workers per day for this operation to function correctly, since this has become a much popular spot in the last decade. read more

A drive-thru Baskin-Robbins? Hell yeah! A nice treat especially during COVID-19! The line moves at a brisk pace, the employees are friendly, the ice cream is good, enough said! read more

Last day of school for our third graders and I invited my son's friends to meet at this location where I have spent probably hundreds of dollars over the past couple of years. We occupied the outside seating area and as one might expect after 9 year olds had finished their very expensive ice cream treats, were playing and we had to remind them to calm down several times. Suddenly the owner comes out saying he'd been watching their behavior for 15 minutes and told us in detail how our kids were out of control. He also insisted that one of our party had been there before and had been told to handle her kids. She had never been there before that day. This man was completely out of line and I told him so. Don't give this man your money. He doesn't appreciate customers. Makes false assumptions and totally crossed the line. Not going back there again. If you have kids and go there. Just know that Mr. Scrooge now, ironically, owns a Baskin Robbins. read more

Really wish the cone wasn't left hollow especially when you get a single scoop to go. The ice cream always falls off the cone because they never press down on the scoop. Say good bye to ice cream from here, it'll land on your lap or on the floor of your car. Lol pass this place if you can and just buy the ice cream from the store. read more

This location is so awesome because it has a drive-thru option to get your ice cream to go. I mean you can't sample the ice cream before you commit to a flavor, but we were on the go and needed just a quick dessert to beat the heat. The cashier was super nice and they were quick in getting our order together, which included two single scoops of ice cream and an Oreo milkshake. I ended up getting a scoop of Cherry Jubilee and love how big their scoops are cause they truly fill the cup with such a big, rounded scoop of ice cream. I have been inside the store too and it's like your typical Baskin Robins offering ice cream and ice cream cakes to order. Just love the smell of cones and ice cream in the air when you enter the store and being able to just sample both the new and old flavors to help make your final decision. read more

Baskin-Robbins - Drive-thru window - Ice Cream & Frozen Yogurt Near Me - Burbank, California

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Had the best experience ordering a cake from this location. I wanted a custom Midcraft cake and they really delivered! I placed my order online and they called me to make sure, what I wanted. Super happy about the cake! Will order from this location again. Thanks again!! read more

Baskin-Robbins - Minecraft cake, strawberry ice cream and vanilla cake! - Ice Cream & Frozen Yogurt Near Me - Burbank, California

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This location is so convenient since they are open late and they have a drive thru. The employees here are always nice and helpful. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Burbank, California