Staff are a little quiet, but I love getting ice cream cake for my grandkids birthdays.

Great ice cream. Fun birthday or celebration cakes for friends and family. Will always go to baskin robins it's a family favorite read more

Baskin-Robbins - a variety of ice creams - Ice Cream & Frozen Yogurt Near Me - Plano, Texas

The top layer of the ice cream looks like a small child has been playing in it! The ice cream did not look fresh! Avoid this location!

Typically if you'd ask me on any other day I'd send you someplace else for ice cream basically because this location has traditionally been over priced... BUT, this weekend we picked up an Oreo cookie ice cream cake here and it was absolutely wonderful. I think the kids almost loved it as much as me! The take-away here is that Baskin-Robbins makes some great ice cream cakes for sure! read more

Friendly staff and nostalgic ice cream shop. Favorite flavors are packed in pints in the freezer and have a variety of ice cream cakes for various occasions. If they don't have your favorite flavor pre-packed they will pack fresh from the counter. They are patient with taste testing and allow customers to taste before they buy. Love some of their seasonal flavors - Baseball nut is a must try! read more

Super tasty ice cream and u can always sample to make sure you want it! Good customer service and great prices

I know it's hot, but you need to make your freezers cold enough to actually freeze your ice cream!!!! My daughter wanted to stop so we got 2, double scoops in cups and it cost $14 with tip - that is ridiculous!!!! And given the fact our ice cream was already mushy when they handed to us made it worse. Staff was super friendly and fast, but I won't return until you fix your freezers and bring your prices back into orbit!!!! read more

Very disappointed in my experience with the Plano store. I ordered online an ice cream cake for Thanksgiving. When I came to pick it up at the specific time, they had not fulfilled the order. I waited for 30 minutes as the one employee made calls and floundered around without providing a solution. I requested a refund which she could not articulate how or if this could be done. Not acceptable and unprofessional and inept. read more

I have loved B&R since I was a kid. I visit this location monthly and they are always nice and polite. $2.70 for a single scoop is pricey but worth it. The Asian adult man is normally the one who waits on me and he always greets customers and says 'thank you' when they leave. I have seen some bad reviews but never had that experience myself at the Parker road location. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Plano, Texas

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Nice place for ice cream for the family, friends or solo. You have a variety of flavors to choose from for one scoop, two scoops or a sundae or shake. Prices are reasonable and easy to find from streetview. They have clean restrooms. Due to covid19 they are not currently offering samples. ENJOY! read more

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Came for the first time because I had a birthday reward. I got a rainbow sorbet on a small cone which was very good! I would defiantly come again on a hot summer if I am near by. The so it's small in size but there are many fajita to choose from. The workers were very nice and helped me choose a flavor and cone since it was my first time here. It's a nice little ice cream store in a complex with other food restaurants making it a great place to stop by for some ice cream after a lunch with friends or family. The place is very clean and bright too. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Plano, Texas

I've been a fan of Baskin Robbins since I was a little girl. The variety of flavors are great not to mention consistent. My go to flavors are mint chocolate chip and pralines and cream. Staff is always nice, sitting area could use a bit of clean up other than that worth a try! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Plano, Texas

Sign said mask are required when entering this ice cream place and yet there's mindless kids in there without a mask? So are y'all enforcing the rules? Or not. Very unhealthy. read more

Baskin-Robbins - a woman standing in front of a store - Ice Cream & Frozen Yogurt Near Me - Plano, Texas

This has become one of my favorite ice cream parlors around. Nice, thick texture just screams of higher quality & they have a decent assortment of flavors. They tend to run out of regular flavors, such as chocolate and vanilla; I've been to different locations a few times and it's happened twice already. Loved the chocolate fudge milkshake. read more

My forever favorite ice cream place, since I just live down the street I can tell I definitely love every single flavor they have, but I would recommend their almond fudge. read more

Baskin-Robbins - Jamoca Almond Fudge - Ice Cream & Frozen Yogurt Near Me - Plano, Texas

I decided to have a last minute birthday party for my husband and son and it turned out more than I expected!Excellent customer service..great cake and clean location. Thank you Baskin Robbin your team is amazing! read more

The people who were working tonight were so nice! It was my first time bringing my daughter here. I got a banana split.. it was DELICIOUS!!! And the lady that was working was so kind she gave my daughter a ice cream cone shaped container that was filled with kinetic sand!! Will definitely be becoming back! read more

Ok. I had divorced Baskin Robbins about five years ago when they took away their Daiquiri Ice flavor, and then brought it back as some sort of nasty yucky lime sherbet crap. I will never understand why people have to mess with perfection. I would occasionally go back for a little tease, but was never quite satisfied. Anyway, Baskin Robbins was on the list of places that gave you free stuff on your birthday if you sign up on their website. So, after over a year since my last visit... I went to go get my free Kid's Scoop. I ordered what I wanted and the staff started jumping down my throat that the coupon was a Kid's Scoop. Um... I really don't give a damn what size it is, just give me my free scoop. Hence... the 3 star rating instead of 4... because of the argumentative staff. And then... I saw what looked like a mirage in the sand. Could it be? Daiquiri Ice? The original? Yes it was. So, I changed my free scoop to Daiquiri Ice and had to immediately call my mom and best friend Becky to tell them about this change of events. How excited. I guess you could say Baskin Robbins and I are on speaking terms again... but if they ever pull this crap of taking away my favorite ice cream... it will be over for good. read more

Hadn't been to a Baskin Robbins in years but these hot summer days said I needed me something cold and there one was. I stopped in and after looking at the big selection available to me, I chose the brownie sundae. After getting back into the car and heading off to my destination, I stuck the spoon down in the cup and came up with a old hard brownie that tasted like cardboard. This brownie had to be a week old and the small scoop of ice cream trying to hide this door stop didnt soak in to it to help soften it up. Two blocks down the road, I arrived at my destination and pitched my $6 waste of money in the trash. Now I remember why it had been years since I had been to a Baskin Robbins. YUCK! read more

Great location and great customer service. Tuesday is family night where the scoops are cheaper

Worst customer service. When my small daughter could not eat in her cone and I ask for a cup, they charge me extra. In other baskin robins never charge me before. Never coming back!!!!!!!! read more

This location is dirty and never has many flavors on their menu unavailable. Don't waste your time.

Great customer service !! From calling in the order to the pick up !! Thank you for always making Birthday's so special in Our Family !'

The staff is very friendly, and Tuesday night is the best time to come here. Good location too.

Very unsanitary, all the cones are touched from top to bottom by employee who don't wash their hands. One young lady proceeded to put all the cones away in cases after putting her phone down. Super unsanitary!!!!! I do not recommend!!!! read more

While the ice cream flavors you can always count on being good, was absolutely repulsed last night when a girl walked in, barefoot, and the staff did nothing about it. Will not return. Too many other places to go. read more

I've been going to BR my whole life, stopped at this God Awful place to get a pint of 1/2 P&C and 1/2 World class chocolate. Owner informed me that I could have only one flavor, who does this besides these awful owners! They just want me to spend double the money and buy a cone that has half the ice cream etc. Awful people, if they keep up like this, they won't be in business for long! Awful people! read more

ordered kids dipped cone and it was going to make a mess so asked for an empty cup to put the dipped cone in and they were going to charge for the empty cup. really??? never been to a place that charge for an empty cup. i won't be coming back to this location. read more

I can't even believe I'm writing a crappy review for a Baskin Robbins....however it is deserved. Fellow Frisco and Little Elm people, do yourself a favor and go to marble slab down the street, at least they are friendly and don't seem annoyed to have employment. The girl working today seemed upset to be there, and the topper for me was her pointing her finger in my sons face (literally 2 inches) trying to direct people where clown cones and cakes are-----Next time try being polite and say excuse me or better yet walk around actually help the person---don't worry kiddo the waffle iron will still be there when you get back. read more

My daughter and I love to go to this location for special occasions, especially once the weather gets warmer. The workers always have excellent customer service and it is always pleasant to see the same friendly faces working behind the icecream bar . I definitely recommend this location. read more

My son and I drove to Baskin Robbins specifically to have a couple clown cones. They were out and the kid behind the counter refused to make any more. He said he didn't know how and the person who makes them was not there. This is not the first time this has happened. I don't understand the complexity of taking a scoop of ice cream on a cone, which they have to do, flipping it upside on a cookie and squirting some icing on it. It's very disappointing to take an excited child for clown cones only to be refused over something so simple. read more

We visit for the flavor of the month. This location has good and quick service and is well kept.

I was visiting from out of town and it was the Best ice cream I've ever had. The service there was phenomenal. The server there, I think her name was Rachel, gave me the best service I've ever had anywhere. She was so cheerful and even recommended me her favorite flavor which was coffee. That girl deserves a raise and to run the store all by her self! Truly an outstanding employee that loves her work! I am ready to fly back to Texas just to go to that BR again! I consider myself a BR conisseour and that was easily the best I've ever had. 5 stars all around huzzah!!!! read more