Angelique was great! I needed a new battery and she quickly located it and gave me options…read more I asked for installation and she was sweet, did it right there after I bought it. She even walked me through what she was doing in case I ever needed to do it myself. I left with a new battery installed in 15 minutes between walking in the door and her walking out to install it for me. I felt very taken care of and will go back to this location in the future. Thank you, Angelique! march 2nd, 2026 12:35pm

Came in to charge my battery and Chad took care of me told me to come back in a few hours and it…read moreshould be ready but should come by in twenty minutes just to confirm if the battery is good. I just want to say thanks for your assistance. Chad was knowledgeable and went above and beyond.

Ok Napa what's the issue with your employment candidates?…read moreI've applied and have a good history and driving record and I am still seeing your post on indeed. Pull it out of your ass and look at your applicants and let's cut the crap!!! Frustrated here.

A big thank you to Wes who took the time to look up the type of oil my 2018 BMW X1 requires…read more Valvoline ran out of oil and did not want to use any type of OW20. Wes was not condescending or irritated by questions. He was respectful and patient as he explained my car is so new it's difficult to determine the viscosity of oil. He called Just Tires for me to inquire whether they had the oil. They claimed to. However, after I left my car over there they called and said they didn't have the right oil. It seems dealerships are capitalizing on this though nice and helpful folks like Wes deserve the business more.

My husband came in last week. He noticed his car was having battery issues and came in without an…read moreappointment. Jose helped him out and got it all switched out in about an hour, very grateful for the attentive service he provided especially for a walk in.

I visited this location on March 15 to replace four tires on my work vehicle. I was told the job…read morewould take about 2 hours, but it ended up taking 3.5 hours. After that, they told me that two of the tires they installed were the wrong size and asked me to come back within three days to have them replaced. At that point, I was already frustrated with the wasted time and the need to return. I came back on Tuesday as instructed. The employee who helped me seemed unsure and told me it would take about an hour to confirm if they could fix the issue. After waiting 2 hours, I finally got my vehicle back. As soon as I got on the road, the car started shaking badly, so I had to return again. They rebalanced the wheels, which took another hour. By then, I had already spent around 6-8 hours dealing with this. A week later, I discovered that all four tires were losing air. On top of that, the TPMS system was not programmed correctly, and my dashboard showed incorrect tire positions. I tried going to other Pep Boys locations, but every time I was told the minimum wait time was 2 hours. Given how much time I had already lost, I couldn't afford to keep missing work. I called the company directly, explained the situation, and they scheduled me at a location near my home. I showed up at 8 AM for my appointment, only to be told the technician wouldn't be available for another 2 hours. At that point, I gave up and went to another tire shop, where they helped me immediately. Overall, I will go anywhere else for tire service but Pep Boys. I have never experienced such poor service from a chain. The staff were unprofessional, and their ability to fix their own mistakes was extremely disappointing.

Called and said they had a 22+ Toyota tundra OEM bed cover for sale. I told them I can drive down…read moreto SoCal from norcal to pick it up in 2 weeks due to me being there for a wedding anyways. Owner held true to his word and held the item there for me to pick up. Store is GREAT for those that are into trucks or off-roading, I love that they have tire sizes set up in person so you can compare and configure sizes. Location is extremely hidden and kind of out of the way from the city but honestly in a great area due to lots of canyons.

After a couple weeks of researching upgrades to my new Tundra, I spoke with Ryan at R &T. The…read moreselection that he offered was far and away better than other shops and specialty stores, even online. After buying several items, Ryan ordered everything and had it all installed correctly only two days later. Toyota dealerships needed two weeks! Great job and great price Ryan, your labor rates were more than fair and your products were priced very competitive.

James it's the man... Not only did he identify why our left headlight didn't work but he actually…read morefixed it and sent us on our way. Definitely a tribute to brick and mortar rather than Amazon. He knew exactly what was wrong, looked at the car and bam done!

Chris was incredible. He solved my problem, he went above and beyond. Will always go back to that…read morestore if Chris is there. Thank you

This is the BEST AutoZone in the Thousand Oaks area!! Why?! Best Customer Service given by BOTH…read moreJosh & John who went out of their way to assist me. Popped by a diff AutoZone earlier on TO Blvd and it's like their polar opposite. Avoid that location! Visit the one here on Academy Dr in front of Lowes off Wendy Dr for the BEST CUSTOMER EXPERIENCE !!!

Thank you, Rory for always considering to help the customers properly thank you for your knowledge…read moreand time and your dedication to keeping things organized I appreciate your service.

I don't leave reviews often, but this one is earned…read more This was my first time ever upgrading suspension, so I had a LOT of questions going in. I brought my 2026 RAM 1500 Rebel in for a full BDS suspension system with Fox 2.5 Performance Elite shocks, and honestly, I couldn't have asked for a better experience. Taylor was phenomenal. He didn't just sell me parts -- he educated me. We went back and forth on lift height, wheel specs, offset, and tire width. At one point I was leaning toward running a 12-inch wide tire. Taylor recommended stepping down to an 11-inch instead for better ride quality and less road noise. I'm incredibly glad I listened. The truck looks aggressive, sits perfectly, and the road noise is almost nonexistent. The ride is smooth, controlled, and better than I expected. You can tell he genuinely cares about getting customers into the right setup -- not just the biggest one. Install was clean. Alignment is spot on. No vibrations, no weird noises, no shortcuts. If you're building a truck and want someone who actually knows what they're talking about and takes the time to walk you through it, ask for Taylor. Outstanding experience.

Horrible customer service by Felipe very unprofessional I won't recommend this place to anyone…read morefirst time in this place and was very disappointed.

Today I bought two wiper blades , $25.99 each , bill came out to $61.93 ? Seemed high considering…read more$25.99 x 2 is $51.98 plus $3.77 tax come out to $ $55.75, so how did the bill come out to $61.93 ? That's $6 plus dollars higher than expected. So after checking the bill , they added $3.09 for " ACP PLAN for each blade , no explanation, just added . So i asked the employee for explanation, he claims he didn't know , but didn't want to look at receipt , just immediately offered a refund for which I accepted . This place was completely empty, only 1 employee but no customers anywhere , even the outside shop was empty . If you go , be careful and double check your invoice . Reply requested John

Their staff is very knowledgeable and willing to help. They listened to my car needs and suggested…read morethe proper parts which they had in stock.