I've been bringing my Passat back to Berge for the occasional servicing for the last 5 years. Bob Herbold in the service department has been consistently kind and attentive. It was definitely the right move to buy a vehicle from this location; and in the event you need servicing, I strongly suggest Bob H. read more

Got to say that I'm not a fan of this dealership. I know nothing about their sales department, but service isn't cool. Let me give you some background. Took my GTI in for a new Alternator, took over a week to Diagnose and then kept getting pushed back on repair time. Once they finally took care of the problem, they ordered the wrong part and it took close to a further week to get the parts to fix it. I forgave this and didn't complain because I'm a reasonable dude. A few weeks later I took my 2015 golf in because I was having a problem with my gas tank. Essentially the tank wasn't accepting gasoline and shutting the pump off during fueling to the point I couldn't get ANY fuel in the tank. While researching this I took off the wheel well to take a look at the fuel filling system trying to find the issue..... fast forward I discovered a recall. Now the recall number is Safety Recall Code: 20Y6. The symptoms of which are an Inability to fully pump gas into the tank (my main issue) and a smell of fuel coming from the car (also noted). I could not drive the car to the dealership though because there wasn't enough gas in it to get there and I could not put any gas in the car. So, I asked if they would cover the tow to the dealership to fix the recall and was assured that they could most likely get that approved by VW. I towed it in and they did the recall repairs. However, this didn't fully fix the problem, afterwards I had the same Symptoms however less severe. I honestly find it very hard to believe that I had two identical problems at the same time and told Bel (My service advisor) the same thing. He agreed and Submitted a request to have corporate VW cover the cost of the repair, close to 2500$.... a further 2 weeks passed before I was informed that, even though everyone I've talked to at the dealership has agreed with me that these issues were caused by the recall that VW declined the payment and I should reach out to corporate. I did. What I was informed about by VW is that they declined the request because the service manager said it was NOT related. The exact opposite of what they have been telling up to that point.... now keep in mind they have had my car for weeks at this point and I've been very understanding. I decided that I couldn't justify paying VW to fix this issue and I could handle the repair elsewhere for cheaper. Now when I went to pick it up, I called the service manager out because VW corporate told me that the only reason they denied the claim was because the service manager said it was unrelated, while in the dealership he claimed he did not say this so some SOMEONE IS LYING and I'm not sure who. However every symptom I have is covered under this recall and neither VW or this dealership will take care of it and everyone who I have talked to, at least to my face has agreed. Furthermore, one thing the service advisors didn't inform me of is VW redesigned the entire fuel tank system for this car.... If you didn't need a further recall why redesign they system? Everything points to the fact that this recall for the suction pump caused a backup in my fuel system leading to damage on other components. An assessment backed up by both my service advisor and his manager however no one will cover the repair and either they are lying to me either about their agreement to my assessment or corporate VW is lying to me about what they have said about it. Aaaaaaaand... to add insult to injury, when I was trying to figure this out myself, I removed the wheel well cover by the gas tank. I informed the service advisor that I had done so and that I decided not to reinstall it prior to them doing the repair as it needed to come off anyway, and that I had left it in the trunk with its hardware for them to put back on after the repair. After weeks of them having my car I got it back with the wheel well still in the trunk, and that tow they could cover, yeah I had to pay for that as well. I've owned 20 VWs over the years and have been to many dealerships. I wont return to this one. read more

Bob and Gena F. were so professional in their service! They went above and beyond their call of duty to help me and make sure that I got the best care and service. They made me feel so comfortable and their assistance was kindly appreciated. I will definitely be going back for any other service my car needs!! No doubt best Volkswagen dealer in town read more

Chris is awesome! Super friendly and easy to talk too. Took my car in and found out everything I needed to do to make it top of the line again. Really helped guide me through which steps to do first. Definitely recommend, plus the shop is super clean and nice so that's always a plus! read more

My service rep, Chris Kahrs is amazing (5*) and lead me to meet Carlene (5*) who sold me a fabulous used VW Beetle RLine. I was finally able to get to an agreeable price, but it took way too long and their detail department was late multiple times which in the end wasted several days and hours. I enjoyed working with many of the team, but truly, the time it took to get to final price was daunting and almost killed the deal. In the end, I feel very well taken care of and would consider purchasing again. read more

I recently purchased our 2nd 2017 VW Wolfsburg for our boys. Love the car. We have dealt with many dealerships over the years and were so impressed with the straight-forward approach we received from Russ Gropman. The Berge Volkswagen team made this one of the most seamless car transactions I have ever made. We were so impressed with the customer service we received that I had to write my first yelp review. Eric picked us up at the airport and handled all of the leg work. We met the Service Manager, Customer Service rep, owner (Mr. Berge), completed all the paperwork and were driving off in an hour. Strongly recommend, John read more

I just moved to town and need a place to service my VW because they are often difficult to work on. I made an appointment and showed up to get a routine oil change. I showed up and got passed between a couple salesmen before I finally got helped. They told me it would be about an hour, so I decided to wait. Over two and a half hours later my car was finally ready for me, along with estimate for $3000 worth of work. My car is less than 4 years old and has never even made a weird noise. I declined all the "urgent" services they suggested and got the heck out of there. Never going back. read more

Bob Her... in the service department was arrogant and rude. Car was needed AGAIN for factory recall on a part. His discourse promoting further work was as if WE were negligent in car maintenance. The cost of two procedures, tranny flush and coolant replacement, was outrageously at over $650! I called my mechanic, whom is certified and employed at a highly reputable auto shop, for a second quote. He laughed at Bob and Bob's arrogance of only their Berge mechanics understanding the 'special' supplies for a vw and their gauging, exploitive costs ($650 for a $250 job). When I retrieved my vw, Bob H..bold spoke to me very condescendingly. Bob, you are a paperwork customer guy at a Volkswagon, not Mercedes, car dealorship. That is it. Understand you small role in society and drop the unearned, hyperinflative ego card. I am sure many kind, service-oriented employees work at Berge VW. Too bad my only encounter was with Bob Herb... I will never speak highlyof Berge Service and will only return when notified of another VW recall because of Bob. Bob, learn the 11- 7 principle. read more

Absolutely the worst dealership I've EVER been to. The sales men there do NOTHING. The managers are lazy and do not inform each other of what is going on. I was selling my VW beetle on Craigslist and Berge vw had called me every day for 2 weeks straight bugging me to bring my car in and that they wanted to buy it from me to resell it for a higher price. I kept denying and they just kept calling and hounding me!!!! I finally agreed after the "manager" said that they would give me around what I was asking for in cash! And they said they would give me a $20 gift card. I came and asked for the "manager" and some new kid comes out and is rude to me saying that they didn't call me and told me to leave. read more

I bought a tdi Jetta from Berge and the black one we originally bought was delivered with multiple cosmetic dings dents, and swirls in the paint. I will presume it came from the buffing machine, but it was so noticeable that after multiple hmm's and haww's their response was there is no such thing as a perfect black car. We walked away from the deal, but we were threatened with their legal department and later settled on a white Jetta. Next, we have ran into multiple service issues, which Berge continually using the excuse they need to check with VW warranty approvals, but will not offer rental cars and let you sit for hours in the waiting room until you get so frustrated you demand your vehicle back or you can pay for the repairs and they will reimburse you later. Today, is a prime example. I am in for an oil change and some other service related items. We were promised a loaner vehicle and they needed just about a 1/2 hour to conduct diagnosis. It's been 4+ hours now, they've been almost done for 3 hours and if we hear the transmission clunking around, smell the odor coming from the vents, or the car stalls, bring it back in, but as far as today the car checks out perfectly. LOL!!! We are just waiting for our car back to take it to a different dealer. VW is a great car, just the service department in my case is horrible! Drive the distance to a different service department. Trust me on this one! read more

I have taken in my '13 Tiguan twice in the last 2 years, and I have been fortunate enough to work with Chris Kahrs both times. He's very considerate, taking the time to listen to your description of the issue, and he's realistic in his appraisal of the likely length of time and cost. He knows the cars and the repairs exceptionally well, and is willing to go above and beyond to make sure you don't have to pay too much for the repair. He spent days negotiating with my extended warranty provider so that my repair bill went from over $4700 to less than $700! The only reason I haven't decided to switch cars is that I know Chris will watch out for me and help me take care of this car. read more

I have gone through my entire summer 2019 having nothing but problems with my Jetta SE. It's been about 4 1/2 months and every time I've had a situation go awry with my vehicle Bel K. has been my number one service guy. Bel has been amazing and I cannot thank him enough for all he has done and having gone the extra mile w/everything regarding my unique situation w/my vehicle. #1 in service Bel K. read more

I have to say that I was nervous taking my Beetle here, as my past experiences with dealerships have not been good. But I really needed help so I took a chance and I'm so happy that I did. I was treated with nothing but kindness and respect. They were honest and forthright. They did an excellent job on my beloved Beetle. Thank you, guys...I do believe this is the start of a long and happy relationship. read more

I do not understand how the reviews for this place are not as good as I expected. Even though I was unable to purchase a car from them, the staff was just as excellent as I could want. Anthony was the first to approach me on the lot and was courteous and treated me like a regular person. Although, I did not end up purchasing a car there because of reasons out of my control, I would only go back to Anthony. Never in my life have I ever been treated so greatly at a dealership. Anthony even tries to keep in touch to make sure I am still interested and to let me know of new stock available. I recommend these guys! read more

DO NOT TAKE YOUR CAR HERE! They took two days to "fix" a problem for me. I got my car back and the issue was not resolved. I also have a new issue now. Now it having trouble starting. :( I wish i could give negative stars. read more

Love going to Berge VW. I always know I can trust their employees and what they have to say. Casi always has a smile on her face and makes sure she answers all questions. Puts the answers in lamen terms for those who know nothing about cars. read more

Worst car repair experience ever! Truthfully, I wouldn't even give 1 star if I had the choice. I had to replace two tires due to a blow-out on the way to California at 8:30 am. First the service consultant tells me that the tires are in the warehouse and won't be available until tomorrow. Since I had an appointment at USC the next day, this was unacceptable. I volunteered to pick them up at the warehouse and deliver them myself. Suddenly, the tires would be available at 1 pm and he would call me when they arrived. At 1:30 pm I called him and he verified that the tires were being mounted and then the car would then go to the alignment machine. I came back to the dealership at 3:30 expecting the car to be ready. Wrong! Alignment had yet to be done. Waited another hour, no alignment. A SALESMAN (not the service consultant) told me casually that the alignment machine had not been working all week! This is when the manager got involved. Finally they took the car to the Mazda service area and I got the car back at 6 pm. 9 1/2 hours later. I left Gilbert just relieved to be on my way and the 'check tire pressure' warning light comes on 20 minutes later. They had not reset the warning light to the calibration of the new tires. I will never go there again. It would be one thing if they were honest and upfront in their communications, but I felt I was lied to and manipulated at every turn. read more

Went back to Berge again for some service and once again they did an amazing job! Christian helped me in the service department and let me know all of my options before performing any work. These guys really are great! You do pay more for having work done at the dealership than an independent shop but that is expected especially when you drive a foreign car and I wouldn't go anywhere else for major servicing with my Volkswagen. read more

I've seen other bad reviews for this place claiming the same thing. You take your vehicle in for routine maintenance and they rack up ridiculous charges that are, of course, not covered by warranty. This is 100% true. I've taken my car in about 4 times and every single time they've told me I needed something extra taken care of. The last time, I took it in for a simple service and they told me I needed brakes (not under warranty). They said I'd be down to metal to metal any day and that my brakes would fail. I said thanks, but I'd do it myself. Of course, Volkswagen requires a special tool to change the brakes that I do not have. Anyway, I drove all the way back to Pennsylvania where I am from (for other reasons) and while I was there I took it to the dealer I bought it from. They explained to me that I had months left on my brakes, at least, and that there was no need to have them changed. On top of this, they charge ridiculous fees for things such as $50 for rags and garbage disposal because those things wouldn't be covered under warranty. I went in expecting to pay nothing thanks to the extended warranty I'd already paid for and ended up having to pay over $200. The service agents get very rude and hostile when you point out that they're playing games. I'll never do business with these people again. read more

I purchased a Jetta TDI from Berge that is now part of the class action lawsuit. Two days after the final settlement was announced, Berge "has a client looking for a Jetta just like mine". Somehow, Berge has a client that is looking for vehicle that is essentially being pulled from the market. My buyback settlement is over $23k, and they are trying to get me to trade it in "above market value", which is about $10k. Who is Berge's client? Is VW trying to scam people out of their settlement? Is Berge trying to scam me and collect the difference? Is Berge straight up lying, and just trying to get me to trade in for new? Ultimately, it doesn't matter because I will set foot in their building one more time - to return my TDI and collect my $23k settlement. I have no patience for these unethical scammers. Avoid this place. Avoid the maintenance deptartments up sells. Avoid the unethical sales people. VW lies and Berge scams - these two deserve each other. read more

My recent visit was the first time to Berge (new to the area). From the initial phone call to set up the appointment (Ben I think?) to the service delivery and follow up I was extremely happy with this dealership, and especially pleased with the service manager Bob Donaldson (grandpa) who made it his mission to make sure I didn't leave unless I was satisfied. All the employees were polite, professional and focused on making it a positive experience. Based on this initial visit, I will not hesitate to return to Berge VW for service when needed. Thanks! read more

Never thought I would be writing a review about a car dealership let alone the Service side. Let me start by saying I live near Anthem. I was in Gilbert for an appt and my horn started going off for no reason at all. I looked for a mechanic very near by and Berge was all but 4 miles from where I was. Imagine driving there with my horn going off and the stares and fingers. I had called David beforehand and he was able to take me in. After a few days of not knowing the problem, and me not having a vehicle, they were able to loan me a car until mine was fixed. It's fixed ! It's fixed! Between David and Bob Herbold, I never felt scammed or taken advantage of which is always a fear of mechanics. They took good care of me and even though I live on the other side of the world, I would gladly take my car to them any time. Thank you David and Thank you Bob for making me like I was in good hands read more

I have purchased 4 new VWs from Berge and each experience has been great. The sales staff is very professional and makes every effort to earn the customer's business. The service department is also excellent and I want to give a special mention to Service Consultant Chris Kahrs. Chris always goes the extra mile to ensure customer satisfaction and I always make sure to ask for him when a car needs maintenance. He also does a great job with arranging shuttle rides to/from the dealership so one does not have to wait there all day while the car is being serviced. I give Chris two thumbs up! read more

I've been to a few dealers and this one didn't go so well. I was selling a low mileage VW bug on Craigslist. This dealer called me 5-7 times and said they wanted buy my car. I said no multiple times and they kept wanting me to trade it in which I also declined. Finally on the last call I talked to the manager and they said they would give me a $20 gas card to let them look at buying my car and promised a very fair price. I went there at the scheduled time and no one seemed to know what was going. People tried to help but weren't very competent. Then when the other sales manager finally saw us he offered us a ridiculously low amount for the car and we didn't get the promised gas card. I had high hopes for them but I was very disappointed and will not be returning. read more

Do not come to here to do any service of your car!!!!Worse service I have ever been to!!!!!! They even cannot fix a dashboard!!!!! The dashboard of my car has a little bit noise. They charged me 358 dollars to put some fucking black anti-rattle kit into my silver dashboard!!!!! However, the problem was still there, even worse than before they repaired it, I could also see some dust inside of the dash!!!!! After one month, I came here again, I told them it wasn't be fixed. He said that they need to take the road test again, it gonna be charged for repair again!!!! Now they said it might need to replace, I have to pay 320 dollars for that!!!! Are you kidding me? How you guys do your business? Cheat your customers!!!! Or racial discrimination??? This is the first time that I write a evaluation!!!! Stupid dealer!!!!! Who would like to spend 700 dollars to fix a dashboard of Volkswagen????!!!! By the way, their manager is very irresponsible too!!!! read more

Have had a great experience every time I've been to the service department. Chris in service has been on top of it giving me peace of mind that the job will be done right. If you are looking for someone to go above and beyond then i would highly suggest this dealership. Thanks guys you have earned my trust and my business. read more

I have received nothing but excellent service from Bob Herbold. Not only is he the most professional service consultant at Berge Volkswagen, the customer service he delivers is first rate! Bob makes customers feel valued and demonstrates that he truly cares about customers concerns. Although I have had multiple problems with my 2014 VW Jetta sedan, Bob has made every situation stress-free! He is always available, does exactly what he says he is going to do in a timely manner, and is willing to go the extra mile! Berge Volkswagen is very lucky to have this young man on their team! He deserves recognition, a raise, and a promotion! The service he has given me since November of 2013 has been phenomenal and Bob is the reason I do business at Berge! -Victoria Hume read more

I want to write this review to thank Bel Karan for his incredible service!!! I had just bought a 2018 vw bug last year and was having issues, and Bel really took great care of me! I used to go to other car mechanics and avoided dealerships, but now I'm only taking it to Bel for everything! My car runs like I just pulled it out of the lot!! Highly recommend going to Berge Volkswagen, and if you can, ask for Bel!!! Awesome guy!!! read more

Brought my VW CC in for service and nearly ended up buying a new car. Peter was amazing and patiently answered all my questions without being pushy. When I'm ready to up grade I'm def coming back to see Peter. He was great. read more

Service department was more than helpful. I just bought my car from another dealership, but I would not rule out buying the next one here.

My 2006 Beetle Convertible VW (no warranty left) has been chiming when the top was down and locked for the past year and aside from ruining a great ride with the wind in my hair, the chiming was driving me crazy! , I've had other mechanics look at it because I was afraid it would cost me an arm & two legs if I brought it in to the dealership. But NO ONE could find the reason...so today, I reluctantly went into Berg and I spoke with Chris Kahrs, (great name!!) Service Consultant. I explained my saga and he said before we send it back to get diagnosed let me look at it myself. We went outside, he first looked in my trunk to make sure nothing was in the way, he removed the tissue box from the back area and told me to lower the top, slowly raise the top, hearing the chime all the time. I parked it and he started having me slowly raise and lower it so he could see the how the locks we engaging and they both were locking!! BUT THERE WAS A THIN CABLE THAT HAD SNAPPED LOOSE OF THE TOP AND WAS LODGING ITSELF IN THE LOCKING MECHANISM AND EVEN THOUGH IT LOCKED IT STILL SET THE SENSOR OFF THAT SOMETHING WAS IN THE WAY, CHRIS SHOWED ME THE CABLE, WHERE TO FIX IT AND HOW TO MAKE SURE IT WASN'T GETTING STUCK IN THE WAY UNTIL i GLUED THE PIECE BACK TOGETHER. He was amazing! I just had to hug the man!! The personal service was wonderful and I'm not afraid of going to Berg VW because I know, as a female, I won't get taken advantage of. Thank you Chris Kahrs for looking out for me and making my drive a whole lot sweeter, especially as it cools down!! Driving around without use of my VW Convert - Black cloud Taking it to Berg VW, Chris Kahrs fixing my problem - $0 (Zero, Nada, zip!!) Driving around with the top down and wind in my hair -Priceless!! For everything else there's Visa!! read more

I have been a customer at Berge VW for almost 5 years. Every time I have gone in the service has been outstanding and the staff have gone way out of their way to be helpful. I can especially recommend Bob Herbold to answer questions knowledgeably and to provide superior service. read more

This is the worst dealership I've ever dealt with & was part of the reason I signed up for a Yelp account. I am fanatic about scratched rims & my upgrade option alloys were perfect. Yet I picked up my VW from service & one rim was trashed - badly! After a bit of haggling, they actually repaired it on their dime so I had respect for that & wrote it off. The next time I went in I even asked the service guy to inspect the car with me, although they actually scratched another rim on the very next service visit!!! This time wasn't as bad, but when I'd gone back to simply show the service manager, he blatantly told me he would do nothing about it. All he had to do was tell me he'd look into it but basically called me a liar instead even though his own guy was proof!!! I didn't want anything other then to give him feedback he could use, but he wouldn't even take it! That's customer service 101. A real Class A schmuck this guy. Then, I was shopping for a new Tiguan via Costco Auto Program & was defaulted to Berge since they are the closest. The sales guy tried to jerk me around, haggled with the price (the antithesis of Costco Auto prog's terms) & when I told him no, he tried to talk me into a lease. I've got more, but this should be plenty for you. All this happened between summer 2012 & spring 2013. VERY DISAPPOINTED!!! I'll gladly drive the extra 8 miles to Chapman from now on. read more

This dealership flat out lies on their pricing. Went to buy car for what was advertised plus tax, title and license. The "sales manager" Mike came out with a price of $4,000 more - he states that the needed to add the "extras" - the "extras" were listed as the feature on the car on their website - when we pointed it out and had them bring up the website Mike, the sales manager, said " we have to do that to get people in" we expressed how shaddy that was and thought it was illegal and he said "it's legal in AZ, CA has laws against it but not here" - he went on to explain "we tried advertising the honest price on month and it was the worst my we ever had". D'Andre (sp?) was the salesperson who helped us originally - he is a great salesman - he feature benefited everything and showed everything worked - he needs to find an honest dealership to work at and he would make a lot better living. read more

This will be the second time I've come in to get some work done on my golf, and each time they keep earning my trust and respect. Mr. Herbold listened to my situation and handled it with grace. He was the epitome of professional, he got me in and out of there quickly and was a gentleman throughout the process. I hadn't decided who was going to be my go-to for service yet, but as of today they have definitely made a repeat customer out of me. A big thanks to Bob for his time and effort. read more

I WOULD GIVE THEM NO STARS IF POSSIBLE!!! Where to start venting?! First off, take a look at their BBB ratings. Shame on me for not taking a look before I took my car in for service! I went in to pick my car up after a $14 part was installed. While the technician was test driving my car, he ran into another vehicle causing around $4300 ( an estimate from a local body shop) in damage to my vehicle. According to Berge VW, my car was only worth $4500 before the accident. You would think the car would be totaled, but NOPE they want to fix it! So now I will have a vehicle that will look brand new on the drivers side, & 7 years old on the passengers side. I understand accidents happen, but this story has a lot more to it. In the past I have had issues with Berge VW & in my gut I knew not to take my car back. I would NEVER recommend this dealership. read more

There was a safety recall on my Passat and I had to take it in to get serviced. I was VERY apprehensive due to an earlier experience that I had with Chris Kahrs, however this time I was helped by Bob Herbold and he was so helpful, pleasant and made sure all of my concerns/needs were met. Next time I will ask for him straight away, to ensure excellent customer service in addition to the actual car service which is always wonderful. Thank you Bob and service team! read more

I had originally taken my vehicle to Berge to take care of a few recalls on my vehicle. A week after that appointment my check engine light came on for the first time. I called the service center and they got me in as soon as possible which was the Tuesday after Labor Day. I got a call from Bob in the service center in the afternoon and he let me know that they diagnosed the issue and my catalytic converter needed to be replaced and that they had the part in stock but they would need to keep the car overnight. I got a call the next day (Wednesday) from Bob that the part was damaged and they would need to order a new one but it wouldn't be there for a few days. I made another appointment for the following Monday because their weekend appointments were completely booked. This was the first time I was offered a courtesy car for the inconvenience. On Monday morning I dropped the car off and received a call in the afternoon that my vehicle was ready. I drove there after work at 5pm, picked the car up and drove home. My normal commute to home from work is 10 minutes and this took me about 45 minutes instead. I nearly get home and the check engine light comes back on but it is now 5:55pm and the employees in the service center had already gone home for the day. I called back the following day to let Bob know of the circumstances and he apologized for the inconvenience and told me to bring it back in. At this point I had already driven back and forth 4 times to this location and my patience had run dry. I told him I wouldn't be taking it back to their location and I wanted him to know that I wasn't satisfied with their service. read more

I can't believe what happened. I'm not one to write bad reviews, this is my first one. Having said that, I've never felt so disrespected while on the phone. I called to inquire about a car on the lot. I can't remember the name of the man I was speaking to about the Golf GTI. When I asked him if we could discuss the cost to lease the car, he asked for my number. Not wanting to receive a dozen calls, I asked if we could talk about the price right then. He immediately interrupted me, said "nevermind then" and hung up on me. I was appalled by this behavior. Strangely enough, I was prepared to purchase the car that day. Ended up taking my business to another dealer. Terrible experience. read more

Vince, Christian and Bob are the best!!! Honest and straightforward guys who will take care you all the way! Thanks so much guys!!!