NOT ON COMMISSION & NEED NOT MAKE ANY SALES On 08/31/2017, I went to the Best Buy at The Market Place in Tustin to purchase a refrigerator. There were about 4 employees standing/sitting in the large appliance employee congregation area and not helping any other customers. I spent about 15 minutes looking at the refrigerators and taking photos of some of them. I was not approached by any of the employees during the 15 minutes. It's obvious they are not on commission, and there is no incentive to make any sales. On the way to the store's exit, I walked past the employee congregation, and not one of them asked if I needed any assistance. I drove across Jamboree, and within 15 minutes, I purchased a refrigerator from another store. I do recall going to that same Best Buy (maybe last year) and had the same experience in the large appliance area. Hmmmm. read more

Terrible customer service in cell phone sales. Saw an LG phone on BB website and went to this store to buy it. Waited 15 minutes just to talk to a sales rep, only to be told that the in-store price is $15 higher. What's the deal with that? To discourage people from buying products in store and buy online instead? What a waste of time. BB store won't be around for long. read more

The store does not carry a lot of inventory that is the reason why I just order online then pick up when items are ready although sometimes I want to go to the store to purchase so I can check out how it really looks coz sometimes pictures or description doesn't do justice especially when it comes to accessories for watch or phone. The staff at the pick up counter are courteous and helpful. read more

***This review is for "Geek Squad" only*** My Mac computer had a problem where it would not start up properly and kept loading over and over. I couldn't get it to work so I took it over to the Geek Squad. I'm not good with electronics at all so I figured I'd try them. They quoted me at $150 dollars and a week long turn around. I told my friend and he said to give it to him; within 15 minutes he had fixed it. You guys tried to scam a kid. What a rip off. Shame on you read more

I called HQ C/S and he told me to visit this Bestbuy to apply a birthday coupon in person. I asked him to leave the memo to this location when he makes the appoinment. I went there and sales person could not apply the coupon and asked manager how. She told me they can not apply it because I am getting a student deal. I told her what I was told by C/S. She did not want to hear my explanation and just said... Call the same guy and get it done by him since he is the one who said it. Are you joking me? You are not Bestbuy but only he is? I was at the store and if there is an issue, it is your job to try solving it! No store manager should have such a non sense attitude towards to any customer! I do not know her name and I visited on July 6 around noon time whoever on duty should be re trained to learn how to treat a customer! I will never go to this store! Anyway, I called C/S again and they helped me to apply it to my purchase! If they can do it, store should be able to help me to apply it! read more

I had a TERRIBLE EXPERIENCE at the Best Buy on El Camino Real/Jamboree in Tustin ! I went in to store to buy a new gas range and matching microwave. The sales rep, Ryan, said he didn't have the range available, but if I upgraded to a more expensive range (an extra $500), it was available for delivery within two weeks. I paid over $2200 for the two items. On the day prior to scheduled delivery, I hadn't heard anything, so I thought I would check just to see what delivery window was scheduled. The computer said that the microwave was cancelled! I started a Chat online and that person (after losing the connection and having to start all over again) said that the range was no longer available either! WHAT? I received absolutely no notice. If I hadn't checked online, I would have taken the day off work and sat waiting for a delivery! I was told I had to go in to store. I did, and the whole staff was terrible. They knew nothing and could only say, sorry, it's out of stock until MAYBE November 29. Meanwhile I have no appliances! How do I cook? After 45 minutes, I completely cancelled the order and am waiting for a $2200 refund. Went to Home Depot and purchased both items. Horrible Experience at Best Buy! NEVER will I step foot in Best Buy again! read more

Sam was so helpful and awesome bought a fridge he answered all my questions quickly and efficiently. Definitely recommend coming here

Thank you Jack for the outstanding service. This gentleman didn't only answered all my questions, he also went above beyond for me. The tv I purchased was a little big for my car, but he didn't give until my tv was loaded. Again, thank you for your hard work. read more

I went to exchange and item because it didn't sync up to my other devices. I wanted to upgrade and spend more money to get the next model up so it would sync. But since I was 3 days past the return policy, they said they would not let me exchange it to upgrade. I feel that since I am spending more money on the item, they should have let me exchange it and upgrade as a customer service gesture. I has the associate ask a manager and they said NO. Terrible customer service read more

If I can give a negative star I would! I was informed that I will get my appliances on time and there is so much delay. There is no heads up regarding any changes on delivery time. I had to stay up late to wait for them because they told me it will be delivered but no show. They told me it will need to be moved on a different date even after so many cancellations. I am very upset and this is the worst service. No reason why the appliances were not delivered and really bad customer service. They need to communicate better to better serve their customers. DO NOT GO TO THIS STORE OR USE THEIR DELIVERY SERVICE, it's the worst service! If you like to get a headache and deal with the delay then feel free to take the risk! read more

THE REAL RETAIL PRICE!!!! BUYER BEWARE!!!Horrible policy of selling junk wireless headphones and trying to upsell you on 25% warranties. Then when the headphones break after 15 days they ask of you bought the warranty. They could of just said the products have low integrity and you should buy the warranty that is about 25% of retail price. This has happened 3 times on three different units. read more

Worst customer service I've ever been associated with. I spent over $15,000 between Best Buy and their sister company pacific sales. Yet when I went to buy another tv I needed my DL to use my credit card ??? Are u f ing kidding me. I knew my number and everything else associated with the account. I told the kid that's why you have such crappy yelp and he told me we don't care about that because we're still the number 1 electronics store. Wow what kind of attitude are they teaching their employees ? Will be shopping on amazon or elsewhere. read more

Purchased a Insignia TV two years ago and it started shadowing and bleeding red. The Geek Squad couldn't fix it. I took it back to the store and they replaced it with a model that is two years newer and refunded me the difference in cost. I have a new tv with a new two year warranty? The transaction was seamless and the people @ the store were great? Thanks Guys, I'm completely satisfied! read more

I always enjoy visiting this particular Best Buy out of all in the Southern California. Staffs are always friendly and they have more inventories than other Best Buys I've been to. I like the fact that staffs here are not push or make you want to buy, except for those Direct TV guys. Kewl place for electronics and gadgets. read more

Sharif is the best tech help, Bought a Samsung as a second monitor for our IMac, after several failed attempts hooking it up to the computer (in spite of Samsung specs as a ready Mac compatible monitor) it didn't work. Went back and forth with Samsung's chat assistance from Asia and the USA, and they were no help at all. We went back to return it and get another one and the Best Buy sales associates were determined to give us the best tech solution to make our Samsung work. They introduced us to Sharif and he immediate gave us the answer, we needed a HDMI cable, instead of the VGA we were using. PROBLEM SOLVED. No one in Staples, Office Max or even Samsung had a solution. We highly recommend Sharif from Best buy in Tustin Market Place, great attitude and knowledge. read more

Against my better judgement I bought iPhone protective accessories at Best Buy. Although there are live customer service representatives the store's return/exchange policy leaves much to be desired. Will not trust Best Buy again. read more

Terrible service. They try to upsell you beyond belief. I was looking at a product in the 2-3K range and the sales man tried to tell me that these products will be discontinued this year and I needed to get the 10k one. Absolutely horrid. The man was fabricating every word that came out of his mouth. The only thing this person is knowledgeable of are alternative facts. By the way, 1080p will not be obsolete for a long time. 4K Ultra will not be main stream for many years to come and there are not thousands of 4k titles available or 4k broadcast will be available by the end the year. By the way, went to best buy in Westminster and met a very helpful sales man who really was there to help. read more

Absolutely TERRIBLE customer service. My mother and I went into to get an Apple Watch and the individuals working in the Apple section of the store treated us like we were incompetent when in fact they had no idea what they were talking about!! I wish I had the name of the female employee with a tattoo on the left arm because she was odorous and rude read more

I've been to this Best Buy a handful of times. This is an extremely busy Best Buy - probably one of the busiest in the area. The low staffing levels equate to poor customer service and long lines. My most recent visit was to utilize Geek Squad services and it has been a really poor experience. The service has been slow, even with an appointment. I needed help with data recovery and they were not able to assist despite paying more than $300, which included signing up for the annual protection plan they offer. Signing up for the protection plan felt like a high pressure sales tactic. Nonetheless, they said if they couldn't fix the issue, the plan would offer a 20% discount on additional escalated services where the work is done offsite. This sales pitch made it seem like paying more is to be expected. They advised that my hard drive needs to be shipped away offsite at a cost between $400-$2K, which does not include the 20% discount I would receive, nor does it cover the $50 required deposit. Thanks Best Buy for bilking me and probably many other customers. read more

I ordered a new tv online this week and was before I could finish my workday to pick it up curbside, I revised a call from Scott on the geek squad. Scott asked me if he would like them to deliver my new 75" tv.... FREE OF CHARGE! Needless to say I was very excited and within an hour they were at my door! It's this kind of customer service that will keep my coming back to their location. Thank you Scott and team! read more

Crooked return policy. Received headphones I didn't want for Christmas told my boyfriend to return them before thirty days. This whack ass corporation won't refund your money of an unopened item with the receipt 15 day return window for electronics whhhhatttt????? Never purchasing from lame ass Best Buy again. Store credit what could I possibly need from WORST BUY. When you purchase anything online to pick up in store it says it will be ready within an hour go to pick it up and they don't have it. Absolute worst. read more

Never Showed Up to deliver my washer. No call, no notice, just failed to deliver per our agreement. Worse yet, I had to call from France just to be put on hold for now 28 minutes!! This after I told the attendant that I was calling from France because the person I had waiting at the delivery location told me no one has shown up or called. Best Buy has a consistent record of showing disrespect for their customers. This is likely the last purchase I'll make from Best Buy. I'll use them to vet products that I'll Buy on Amazon. read more

If I could give a zero it would. In not sure how this place is still in business. I will never come back here again. What a waste of time, not only are products here marked up by more than 75%, but they don't even have same products that are advertised online for in store purchase. I came here looking for some basic things and was completely shocked at how overpriced everything was. Make the trip to Walmart they will have it and even have a larger selection in their electronic department for literally 1/2 the price, and Amazon will be 1/4th the cost. read more

I purchased an Amazon firestick today, 11/26/2016 (between 745-8pm) at this location. I took the firestick home and it seemed as though the remote control was not working. I went back to best bye where I received the worse customer service from Sarika. Her first strike is that she did not greet us with a hello. I advised Sarika that we just purchased this firestick and it seemed as if the firestick remote was not working and we would like to trade the stick in for another one but first I wanted to test the fire stick out because It was raining and I didn't want to have to come back to the store. Sarika explained that there's no way for her to tell us if the firestick was working. I explained that we just wanted to plug the firestick into a TV and they have plenty of TVs including the one that was right behind her. She stated " as I just said there is no way for me to test anything." We asked for a manager. She paged for a manger on her headset. Even as she was paging for the manager she was rude stating "I need a manager And you're right In front of me!" Once the manager (Nathan) came over I started explaining to him the issue we were having with the firestick and she interrupted me And said "excuse me, but can I explain the problem to him first" her tone of voice, facial expression and posture was very hostile. I advised her that she was rude and I could explain my own issue. She then walked away from behind the desk. I spoke to Nathan and explained the same thing that I told her. Nathan plugged the firestick into the tv behind him and the remote worked. He then advised that we may want to use a different HMI outlet. We thanked Nathan and did tell him that Sarika did not take the time to really listen to our concern and She was extremely hostile and rude. Nathan apologized for the treatment we received. Nathan is the reason why this review is getting 2 stars. Sarika needs to be retrained! Why is she doing customer service without customer service skills, and she's unprofessional. Not only was she rude to me but she was rude to the management team which should let you know how she is going to treat a customer. read more

Poor service, wait time, acknowledgment... from the computer department at least maybe other departments are better? ... I basically stood there and answered my own question in less time and ordered what I needed on AMAZON and it will be here faster. read more

Horrible Service! Found an item online and available in Tustin. Went to the store in Tustin & they refused to honor the price. They said I had to purchase it online & pick up in the store! I ordered it & it said ready in one hour! 3 hours later! I get an update stating the product is not in stock! The technician should me it was in stock in the store! This is absolutely the worst service I have ever received from Best Buy! Other stores would love to sell the products & honor the online price! I even went the extra step & order it online thinking I would pick up my product! Absolutely disgraceful! Never again! read more

I bought an open box laptop here. From the beginning, the monitor glitched. I brought it in to Geek Squad and was told my 4K monitor is too advanced; I have to wait for my other programs like Word to catch up. I brought it in regularly for tune ups and continued having issues on and off and kept waiting for other programs to "catch up." Then I moved to another city and saw their Geek Squad. Their employee finally told me it's a hardware issue, that the monitor has a defect but unfortunately my laptop has passed the one year warranty and there's nothing they can do. I spoke to the manager at the Tustin branch where I bought the laptop and he said that sometimes electronics are lemons, just like cars, and that it's my responsibility to make sure that my laptop is functioning within the one year mark. But it was his employees who kept telling me that there were no hardware issues with my laptop. So not only do I have a faulty $1600 laptop, I paid for geek squad to give me the wrong info and delayed getting the laptop repaired in time. I wish they'd put that in their advertisement--might get a lemon, make sure you check. Next time I'll buy from a place with better quality assurance. read more

Terrible to do business with. I'm Elite Plus and have been trying to contact this store for a few days now however no one answers. Sometimes they also don't have cash registers open, you have to share the line with customer service returns. Just a bad management overall. read more

You just lost a lot of business best buy. We came to buy appliances and they have these coin machines lined up outside. my 3 year old started crying and wanted those toys. I didnt have the coins. I went to their cashier and asked for 4 coins for a dollar. She told me you have to buy something to get change WHAT....when i insist she said she will make the exceptions. I said why you have these machines outside. I went to use the machines inserted 4 coins and the machine didnt work, I asked their manager. he said there is a 800 number, call it. I called it and no response. In the mean time I was pissed off and decided to leave. best buy you just lost me and your business.WORST STORE EVER and THEIR MANAGERS. read more

Best Buy Last time I order or buy from you EVER. The last straw? Ordered item for free in-store pickup next day Monday 2/18 expected 2/19. Had to call store and find out it's back ordered until the 26th!!! Next time I'll just order from Amazon. Tired of no communication, stuff not being stocked in store & lack of customer service. Bye Felecia. read more

This place is great. I wish they had musical instruments at this one but its good non the less. I liked the guy that sells Direct TV even though i already have it... we talked for a little while. He's good at what he does... good salesman for sure... if i didnt already have Direct tv i would sign up with him. Good deals they had for the holidays. I finally bought my xbox 360 here. My wife wouldnt let me get both 360 and ps3... soooo i chose the ps3... i like the 360 better. Good customer service overall... all the employees want to help you. I really appreciate good customer service read more

The people here boys and very helpful and is very centrally located in Irvine words close to the district yeah also close to South Irvine and the freeways. Decent selection of electronics and the staff is friendly but don't expect anything different than most other Best Buy's. Is about the same size and organize very similar to most other stores however it is Best Buy so you get what you come for. I have bought several items here before including things such as TVs and backup batteries and can recommend their service. read more

Spent 15 min trying to get someone to answer their phone, until I arrived at Walgreens and bought it there- won't be giving them my business. read more

I've spent thousands at best buy over the years, appliances, flat screen tv, gifts, etc. and have had good service in the past. Unfortunately this has changed. Six months ago we spent $3K on appliances and was helped by a man names Jose, he was incredible. He was knowledgable and friendly and hooked us up and his boss was helpful and friendly, and when we went back yesterday to invest in a Dyson Vacuum, they were both gone. The new pacific sales people in the appliance section know absoluitely nothing about what they are selling, which I don't blame them for, if you don't know the answer to all of my questions about a product, that's fine, at least be willing to find the answers. The service I had yesterday was from 3 or 4 people in the appliance section and none of them were even willing to look into finding the answers to my questions. They know NOTHING about the Best Buy warranty, NOTHING about the Geek Squad warning, and NOTHING about the Dyson manufacturers warranty. When buying a $600 premium vacuum I expect a little service, and I expect someone to at least try to help me. The young man we dealt with was unwilling to look into any of our reasonable questions about what would happen if the vacuum broke, or we dropped it. He made us feel like all he wanted was to make a sale, and he did not care about what happened after the sale was made. He dismissed my questions and clearly had no interest in his job. I don't blame him for not caring about his job, but he could at least try. I'm sad that I had to give him my business, I would have much rather been able to give it to a salesperson who did a good job, but we needed the vacuum, so we bought it. Please bring back Jose! read more

Terrible customer service. They never answer the phone. Was on hold for 30min. Unbelievable.

Moses is terrible in the computer department! He doesn't like his job at all and made me wait 5-10 min to get help and then he didn't even answer anything for me ! Get a new job bro! read more

You would think with all the bad reviews that there would be a change in customer service right? NO. Came here the other day to buy a new computer and it was painstakingly painful. Why is there ALWAYS a shortage of staff on hand in the computer department no matter what time of day it is? There was like 1 guy and 5 different customers trying to hog him and get their questions in. Of course with buying a new computer you have a ton of questions and need time with your sales person to go over details and opinions. Our sales person although helpful and friendly, was just torn in all different directions with having to help several people at once as well as call other stores for inventory. Not the type of experience I want especially when making such a large purchase. Shall I make my way to Fry's or Costco? read more

They don't stand by their work! I had my files transferred a few years ago and apparently they didn't properly do it! I am asking them to fix this problem and they just refused to do it saying I would have to pay again! read more

I visited Best Buy at the Market Place and had the worst experience with Nia. There was an issue with an open box item and the cashier that was assisting me needed manager approval. As the cashier asked for help Nia gave her attitude and disrespected the cashier right in front of me. WOW! Nia rolled her eyes at the cashier and asked if she completed the return like she asked her to. Then Nia said, "I guess I'll just do your job for you. I'll do it at your register." Feel terrible for all the employees who have to report to this lady. Nia took over the transaction and there was some confusion with the balance due as I used a gift card to purchase the items. Nia gave me attitude, rolled her eyes at me, and I received the worst customer service experience. As I called her out on her attitude she became defensive and continued to be disrespectful. As I began to explain to her the confusion of transaction she then understood the problem and we were able to figure it out. Still no excuse to treat employees and customers the way she did. Best Buy leadership team, now you know the type of employee Nia really is. read more

I'm not sure if it was my timing or there is just something wrong with the Tustin shopping area but my experience in this Best Buy was not that great at all. Sure, the layout and size is nice. Shelves were stocked and there was a good selection of electronics (games, videos, music). But the customer service was absent and every time an employee saw me, they just kept walking. In a place as big as Best Buy, it is important to me to know your employees will take the time to just acknowledge me, especially when I have a confused look on my face when comparing rocket fish usb cords. But hey, I'll figure it out eventually, but you get paid to help me find it out faster. Overall, this Best Buy was pretty clean and well maintained but I would hope the service is better for others who come here. read more