First time customer here, and The Drain Guys will definitely be my first call for future plumbing…read morework. From my first interactions I was impressed with the customer service. I solicited quotes from three companies to reline my 80+ year-old sewer line. One never delivered; Second quoted but was near impossible to get questions answered regarding the quote. Drain Guys quoted on the spot, and was extremely responsive regarding follow-up questions. The CIPP liner process is technically complex, and the team experienced some unforeseen complications. However, the skill, positive attitude, and perseverance of every team member when things got tough truly impressed me. The team worked very hard over several days, overcame major obstacles, and ultimately delivered a drain line that will hopefully last another 80 years. Despite the challenges, I never doubted I was in good hands with The Drain Guys and I would absolutely call them again. Special thanks to Adrian, Kevon, Oliver, Johnny, and Jay -- I appreciate you all! Chris

I called The Drain Guys on Thursday afternoon for a slow-draining bathtub after attempting to clear…read moreit myself. When scheduling, I specifically asked whether they could provide at least a ballpark estimate for snaking a bathtub drain. I was told there was no way to provide pricing information until a technician saw the issue in person. At the same time, I was assured their pricing was "the best in the business," that the owner operates with integrity, and that they are not in the business of gouging customers. Based on those representations, I agreed to schedule service. I was told that due to the snowstorm and several frozen pipe emergencies, the earliest available appointment was Saturday. I understood that weather can create legitimate service delays and agreed to wait. However, late Friday evening, the night before the scheduled Saturday appointment, I received a text stating the plumber would not be able to come because they were behind schedule. The next available appointment was Tuesday. That resulted in a five-day wait from my original call for a routine drain issue. When the technician arrived on Tuesday, I was quoted $550 to snake a single bathtub drain. The work took approximately 30 minutes. After receiving the quote, I texted the office referencing the earlier statement about having the best prices in the business. I was then told that they had not said that, only that their prices were competitive. If $550 is the standard rate for this service, that information could have been shared when I specifically asked for even a general idea of cost. Being told that no pricing guidance could be provided, while simultaneously being reassured about superior pricing and integrity, created expectations that did not align with the final quote. The technician did clear the clog. However, he did not remove his shoes or use protective coverings despite snow and mud outside, and water was tracked into the home. This experience combined a last-minute cancellation due to scheduling issues, a five-day wait for service, no upfront pricing transparency, and a $550 charge for approximately 30 minutes of work. Prospective customers, particularly those who are cost- or time-sensitive, should request written pricing information and obtain comparison quotes before proceeding.

We had a water intrusion issue last summer in our basement due to issues on our foundation wall and…read morepoor grade resulting in water pooling under our porch. Virginia Drainage provided a competite quote and a more reasonable solution to the issue without the major demo work other waterproofing companies wanted to do. They helped with grading, excavation-soil compaction in the issue area, and waterproofing the problem spots in the foundation. Haven't had any issue since. Crew was on time, cleaned up, and worked great. Would use again.

Jose works closely with you from project design through implementation. His field team works…read morequickly and efficiently, and the office staff is both courteous and attentive to detail.

Its been a year since getting my patio from HL Design Landscaping. My dream patio. I just looked at…read moreit today and had a huge smile. It is so beautifully made and I couldn't be happier. The price was good, the work was fast, and the quality is amazing. I feel so lucky. I highly recommend them!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value…read moreWe were looking for a hardscaper to install a patio in our townhome backyard on a relatively short timeline (~month). We contacted more than 5 different contractors; some of which were rather uninterested in even performing an estimate. On the contrary, Dave with HL Design was prompt in contacting me (same day that I inquired via home advisor) as well as coming by my property and performing an estimate. We received 3 different estimates, and ultimately chose HL Design seeing as his was the best combination of value and quality body of work. The job itself turned out excellent and was completed on the timeline we had agreed to. One other thing I found interesting was that all other contractors felt they could easily disconnect and reconnect my AC unit since we wanted the unit to sit on the patio itself. HL design however suggested we call a professional to have this service done. This may have been an added cost but I believe it was the right advice seeing as there is much more that went into this than I had expected. I used Tony with Urbana HVAC for this and he was awesome in coming out on very short notice. That said, very happy with the work of HL design and we will surely enjoy our new outdoor living space as the weather starts to warm up!

On the day he was supposed to come for estimate, he messaged me maybe 30 minutes before saying he…read morewould be maybe an hour late. I asked him if he could replace a corner brick for my ground patio, and touch up grouting around the bricks. I know nothing of concrete and bricks, that's why I needed someone. He said he was going to come Monday 09/23. He got the work done, and I tipped him roughly 13% on top of the estimate he game me. Two days later the one corner brick he replaced was good, but 3 nearby bricks cracked in half. That one stretch of grouting I wanted touched up was fixed, but new cracks formed as a result of the work completed. I messaged him 09/25 saying roughly more damage has been done than his work was supposed to fix. He asked if he could come Saturday 09/28. I said sure. It was beautiful day I would have preferred to goto the beach or something. I waited all day and afternoon and sent him messages. I didn't get a message until that evening that he wasn't going to come. Maybe he went to the beach for me! He asked if he could come Monday 09/30. I said sure, just park and do what you need. He never came just asked me what the weather was. So I took a screenshot of the weather for the next 10 days and sent to him 09/30 in the evening, then asked him on 10/03 when he would like to come. Today is 10/05 and I haven't received a message. Today is also a beautiful day, maybe he went to the beach for me!

I hired this company to repair my chimney. While they did complete the work, the job was poorly…read moredone--I continued to experience water leaks through damaged bricks. I reached out multiple times to have the issue addressed, and although they promised to return on several occasions, they never showed up. They have since stopped responding entirely. Unfortunately, I'm back to where I started, out the money I paid, and with the problem unresolved. I strongly advise against using this company.

Their make says it all. We had been wanting to pave our driveway for years and finally decided…read morethis was the time. We had gotten estimates. Companies wanted $5.400 just to run a line of asphalt in from the road. We called Superior and they were going to widen the area so it covered the existing cracking apron. Their estimate? $4,800. Then my wife decided she wanted to get rid of the old framed out paver bricks that ran in front of our front steps and around the side of the house where our garbage cans stayed (pavers were sinking inside the frame, it looked bad, and were a trip hazard). Do I called them again for another estimate to include that area. Two days later I had an adjusted estimate to include all the paver area. The new estimate $5,050. Only $250 more than the original and it was still well below the other companies quote for just a single lane driveway. They came out and did the work and it looked great. My wife, however, with her OCD, wanted a more rounded edge than what our old paver area had. So Superior put down more asphalt until the edges were straight and even with the rest of the area. I thought this would bring the total cost to equal of what the competitors quoted. No, they don't even charge for the extra work. They just wanted us happy. We are and would definitely use them again and recommend them to everyone who asks.

Not responsive. It's been weeks trying to schedule with them and almost going on a month they've…read morecalled but fail to show up.

I had a brick porch replaced with a stone porch about 3 years ago but never posted a review…read more Betancourt did an excellent job and I'm so happy with my porch that I felt I needed to post a review so everyone knows how great they are. The price was reasonable and the project was completed in about 3 days.

Beta court is one of the most professional contractors I have dealt with and I deal with a lot of…read morecontractors! I invest in rental properties and needed a retaining wall replaced as well as restructuring of the stairs to a basement apartment. Ricardo patiently worked with me in finding a solution to redoing the stairs that would provide safety as well as aesthetically pleasing. They were punctual, neat and did excellent work. I cannot recommend highly enough.

Jeff was very helpful and informative when he visited our house. Gave us tons of information and…read morewent over our air system options.

The JES rep came out for the appointment. It went 4 FOUR hours. I was exhausted when he left. It…read morewould be nice to tell the client how long it would take to inspect, write up an estimate and then do the long....song & dance on how and why the work needs to be done. The second issue was the follow up call and subsequent calls from a woman named Dominique. She was rude, talked over me and then hung up on me on the 3rd call. I will not be using JES.

JCM has done so many projects for our family.. He and his team are wonderful to work with!!! One of…read moremy favorite things is the new vanity they installed in our bathroom.

Just had my old deck replaced with pergola/deck. I will be looking forward to putting bifacial…read moresolar panels on top of the pergola.

I'm leaving this review to share a balanced but honest account of my experience. While the end…read moreresult of the project was acceptable, the process was far more complicated and frustrating than it needed to be. The sales interaction set the tone with high‑pressure tactics, including statements like "this price is only available today." We moved forward anyway because we knew we wanted the work done. When I later asked to adjust the scope, the salesperson resisted for nearly ten minutes before agreeing to send a revised contract. The first crew delivered solid work on the drain line and concrete, but the vapor barrier installation was sloppy--uneven trimming, gaps, and inconsistent application. They also removed a board supporting the incoming water line without explanation, leaving it hanging from a wire and damaging the clamp. Their initial attempt to "fix" it involved taping the board to a pipe, which was not a proper or safe solution. The sump pump outlet was also installed in a way that caused the discharge pipe to partially block it, putting pressure on the plug. Communication was another major issue. I was never given a dedicated point of contact. I had to reach out to the salesperson again just to report problems. He forwarded my concerns to the office, and I was eventually contacted by Christal. She was professional and genuinely helpful, but her phone number repeatedly showed as disconnected, and only some text messages went through. I had to call the main line each time and ask to be routed to her. A week later, two crews returned and corrected the vapor barrier, repaired the board, and moved the outlet so it was no longer obstructed. The final work met expectations, but the overall experience involved unnecessary sales pressure, communication challenges, and multiple days off work for corrections and inspections.

Nearly a week ago I called the JES Norther VA office with an emergency request (which the befuddled…read moreoperator did not understand after many repetitions). He said he would refer it to a tech to get back to me right away. Five (5) days later the tech calls me to ask what I needed. TOO LATE BUDDY! I had to -- and did -- find a fix myself. Ordinarily one might say, "so what's the big deal", and I would agree. The difference is that I have spent thousands (50, 60, 70, more?) on JES for a variety of issues. However, that did not seem to guarantee me any increased access to a timely return call for my emergency need. Methinks they are getting too big to be responsive company.