OK, looking at the previous reviews, mine looks out of line. But all those reviews seem to be dated prior to the close-down remodel that this restaurant and the Valley View restaurant underwent. It looks very nice inside and out. We stopped in on Thursday, July 9th around 9 PM. The restaurant was bright and clean. We were seated immediately. We ordered a burger and a grilled chicken meal. Our server returned to let us know that the chicken was going to take longer because it was frozen. Well, OK, it's not like we were at Lola. The meals, however, took a long time and although our server was suitably apologetic, we weren't offered any kind of service recovery which would have been nice. That said, the burger and fries were very very good and the chicken and mashed potatoes/gravy was very good too. The Broccoli was a very very small portion, though, and probably could have steamed just a little longer - it still bore a slight raw taste and feel. Not a big deal with a veg you can eat raw anyhow, but even the small portion went unfinished. Overall, the food and server was good, points off for the kitchen for both the delay in preparation and the execution of the broccoli, but we would go back. It's Big Boy, he's there when you need him. read more

THIS PLACE IS RACIST. My Husband and I visited the restaurant on Brookpark Rd in Cleveland, OH. It was obvious we we not welcome by the greeting we did not received. We were just sat at a table with no response, water or waiter. I watched the waitress tend to tables around us, and then begin to roll silverware. I alerted one waitress we were ready to order. She whispered something to the server, the server looked at us and put up her index finger and proceeded to roll silverware for another minute or so. I drew the line when we were being served in to go format although we were dining in. Our cups flatware and condiments were given to us to go. When I advised the waitress we were dining in, and would like regular service she stated, and I quote." Sometimes we serve our guests this way. Upon looking around we were the only couple of color, and the only ones being serviced this way. We decided to leave because we still had yet to be offered water. Things were just being sat on our table with no conversation at all. We were also told good ridden on our way out. While no one attempted to rectify the situation. read more

Went with my wife for a nice brunch , the restaurant was busy, was escorted to our table, drink order taken and it arrived 2 minutes later , waitress took our order at 11:06 , and that's the last of our order. Other people , who arrived after us , got their food . We sat for 45 minutes watching others getting their food and a certain waitress seemed to be getting her food quicker than the other waitress...hmmm. But we weren't the only people frustrated. Other guests got the same idea we had...they got up and left. read more

It has been years since I been to a big boy. Vicky the waitress was very rude and seemed very angry to wait on us. The manager was very helpful and very understanding. He was new on the job but knew what he was doing. I will return when I come back to town, but not have that waitress wait on us again. read more

It was not busy at all when we ate here, yet the service was slow. We saw our food sitting in the window for at least five minutes before it was brought to us. I had the bacon mac and cheese it was cold, the bacon was undercooked and the sauce was watery. The staff all seemed miserable. I wouldn't go back read more

The food is not the worst, but it's not something special to seek out. Could be the location, but first impressions are everything. Don't bother with the Endless Pasta, if you're going to get Alfredo and penne.. You would be better off getting $1 Michelina's TV dinners and heating them up. In fact I'm pretty sure that's what hey did, except you're charged almost 9 bucks for them to do it for you. read more

Best burgers and service in the area. Same way they did it when I was a kid. I absolutely love it here. They had a little fire and will open soon hopefully again. Can't wait to go back! Service and cooks and food are great read more

I come here a few times when visiting Ohio. I really enjoyed the atmosphere here. The food was okay. The times that I've come have been really busy. Of course, right away you're attracted to this restaurant because of the huge "Big Boy" outside. The breakfast here would probably be your best bet. Wasn't the best but I prefer it over the lunch options. read more

Big Boy - Breakfast & Brunch Near Me - Cleveland, Ohio

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We came in with a large party to celebrate my sisters birthday. The staff was so friendly and accommodating. We were seated right away and our server Dan was fantastic. Our food was delivered quickly, all of our orders were correct (he didn't even have to write the orders down. Very impressive with a party of 12!), he was on top of everything! The food was excellent and the prices were very reasonable. We had originally picked to eat here because it was close to the skating rink we were going to afterwards. We couldn't have been happier with how everything turned out. THANK YOU to the staff for making my sisters birthday so enjoyable. We will be coming back read more

I whent their for the first time in my life and found out the big boy burger is nothing but a big Mac like Mikey Dee's but with a different sauce {{Bummer I was looking for a man verses food size burger))!. THE FOOD WAS TASTY THOUGH!! read more

The food here is nothing great but acceptable if absolutely nothing else is open. The buffet is a disgusting dried out mess of processed food. Stay away at all costs! read more

This some where I will not return too, food was great but service was highly disappointing. I did order eating and take out. While eating in the server kept forgetting me. Then once that debacle was over I return to my hotel with the take out for family to find missing items. I called to rectify it the night manager promised when I come back they would right my situation, cool I thought until I came in to get my paid for goods the next day. The day manager put me through an inquistion and tried to make me feel like I had made a mistake. I hadn't and pointed out his argument has no grounds. I told him please check your records my name and number was there. He was very disgruntled when he found the record of my call and purchase. read more

Amazing service food was out in 7-13 minutes we ordered around four plates.Felt wonderfully taken care of no displeasure food was well

Stopped in today for the breakfast/brunch... It was GONE!!! Went over to the other one, and it was gone, there too. Very sad :( the remodel looks nice, but we came for the breakfast buffet. We will miss it and not be back read more

went here on a saturday night, with two friends.. there were a customers not many. Server was friendly and quick. They have updated their menu again.. food came quickly and hot. thumbs up.. can never go wrong with the big boy combo.. yummy read more

I hadn't been to a Big Boy's in a while, but I was pleasantly surprised by this location. The restaurant was clean and roomy, and the food was good. I ordered the Super Big Boy sandwich, as I thought it best to stick with the classics, and I was not disappointed. The burger was tasty and the ingredients seemed fresh. It was a little pricey, considering the area and the type of sandwich, but overall, not a bad place to grab a sandwich. read more

I get a longing for a "Big Boy" now and again, my brother was a manager for Manners Big Boy in the 60's, and I worked there part time. So yesterday I went to store #0551. I was seated, and I asked for the Big Boy combo, I ordered a Pepsi, I actually forgot that I wanted a chocolate malt instead of a Pepsi. When the server came back with the Pepsi I mentioned that, and asked for a chocolate malt. about 5-7 min.later my combo arrived, the fries looked good, a generous portion, the coleslaw looked good too, the Big Boy looked like it had been there awhile or slightly squished, I waited, and waited for the chocolate malt, finally had to ask the server "how's that malt coming along" as she was taking an order at the booth behind me, she said "oh I forgot, coming right up" again I waited and waited, I finally heard the mixer running, and it was another 5 minutes until I got it. Let me say, I brag about your milk shakes/malts to friends, steak and shake hand dipped shakes...they are a joke, way too think, and McDonalds shake?..a poor excuse for a milk shake, why do they even bother giving you a straw? they should hand you a spoon, funny thing, I noticed the straw Big Boy gives you is twice the diameter of the McDonalds straw, and nowhere as think as the McDonalds shake. The fries were good, the coleslaw..so so. needless to say the server did not get the 18-20% gratuity, but did get a lesser one. All in all I felt the visit was a C- . Incidently, I noticed the remodel there, very nice. When I payed at the register I expected a "How was everything?"..didn't happen. My "check" # is 4486. Maybe next trip I will order take out, and eat in my car, or try the store in Valley View. read more

I'll just leave my message to corporate here: "Hello, I visited this location on 6/3/2019 around 9pm and received a terrible service experience. There was a total of 6-7 tables there and two waitresses. My husband and I were seated with our 1.5 year old and 5 month infant in her carseat. We were not offered a high chair or booster as the host that seated us immediately walked away so we had to retrieve it ourselves. Immediately after we were able to get our son situated in his seat, the waitress arrived asking for our order. I had assumed she meant our drink order so I ordered as such and she said "What, are you not eating?" And I replied we hadn't had the chance to look at the menu yet. So she lets us look it over, came back roughly 10 minutes later and took our order. While waiting, she would periodically walk by and complain to us how busy it was and how short they are. 20 minutes later we received our order. My sons grilled cheese and fries were cold, our food was not nearly as cold but definitely not hot. As she dropped the food off, she loudly complained about how the manager was helping the cook and had no idea what he was doing and the cook is very slow and has been there for 20 years and still cant get orders out. We asked for refills on our drinks and she said ok and left. 15 minutes go by and nothing. We had no drinks, no napkins, and no silverware. Thankfully we had ordered burgers but a knife would've been helpful to cut up my sons food. While eating our meal, the two waitresses then began yelling at each other about tables in front of customers. A customer at a table behind us, which we are assuming was a server there on her day off with her family, began cleaning up the dirty tables there. At that point we just wanted to get our son fed and leave. She eventually came back with a bill and our drinks and asked if we wanted to-go cups which we accepted. Our total came up to 31.80 and my husband and I made the decision to not leave a tip due to how poorly service went which is not something we've ever felt the need to do anywhere before especially there as we've been going there for many years and always had great service. We paid with credit card and my husband wrote a 0 in the tip area at cash out and we left. Received the bank notification of 31.80 while we were leaving and left it at that. The following Saturday we were reviewing our credit card statement for the week as we always do and noticed that the June 3rd charge of 31.80 was changed to 37.80 on the 5th. I still have the receipt and the original June 3rd bank notification screenshot so there's absolutely no way the mistake was on our part. Today I called asking to speak with a manager who did not want to take the call as I heard whoever took the call speaking with him. He (Kenny) came on the line and I explained what went on with the charges and he was extremely condescending to me. He said "Its what, $6? Is it that big of a deal? What, do you want me to give you your 6 bucks?" And I said that $6 isn't that big of a deal to me but if its happening to other people as well its a big deal. And he said nobody else has complained of an issue and there's nothing he could do for me since he didn't see what was input that night." So along with a bad service, my concern was also poorly handled by management and I would really appreciate if this matter is looked into because "just $6" isn't a big deal but credit card fraud is." read more

HUGE DISAPPOINTMENT The interior has been redone which is the only reason why this restaurant gets any stars. Our server was horrible. We ordered shakes which were promptly made but she forgot to bring out, so they were runny by the time we got them. The cooks didn't time our order correctly so half of our meals sat under heating lamps for at least 20 minutes. During this time she neglected to check in on us or bring refills. Most of our food was cold and nasty. WILL NOT GO BACK read more

Had breakfast today at Big Boy for a very reasonable price. The pumpkin walnut pancakes were especially good. We had the best waitress - Vikki - who was efficient and genuinely happy and friendly. read more

Was so happy to find a Big Boy in Cleveland, OH. I had the Slim Jim platter and soup and salad bar. It was delicious. The wait staff was very nice as well. Before I left I had to have a hot fudge ice cream cake and if course a Big Boy bank and a Big Boy bobble head! I worked at a Big Boy for six years in Northeast, Pa as a cook, server, and then as manager. Elias Brothers went bankrupt and all of our Big Boy restaurants closed. read more

The food was great and the waitress was terriffic, but the service was slow. We didn't see much of the waitress, but she may have been embarrassed that the kitchen took so long to make the food so she brought our coleslaws early instead of with the meal. When we went to the register to pay, we had to wait a few minutes and asked to be checked out even though we were seen. If they were this slow when it was not busy, what would it have been like if it were ? read more

Whenever I'm visiting Cleveland I always stop here, since I can't get the wonderful double-decker Big Boy sandwich back home in northern California. The place had just been redecorated, so everything looked fresh and new. On my two visits the food was consistently superb (4 1/2 stars) but the waitress service was HORRIBLE. I've been eating in restaurants for over 57 years, and once was a waiter myself, back in the day, and can't say it emphatically enough that the wait service on these two visits was some of the worst in the history of humankind. At the end of my second visit I asked to speak to the manager, which is something I haven't done in decades. He proved to be a dunderhead, too. I thought if this guy is training his waitresses, it's little wonder that the service was so odious. How sad that such great food in a pleasurable atmosphere is negated by a disrespect for the most basics of customer service. read more

Went in one day for a quick bite to eat because cooking was not desirable with my newborn that day. First of all it took 5 minutes to be seated in a restaurant that was 25% occupied. It took three people to figure out where we were going to sit. Our "waitress" was SO rude. I don't think it was intentional, however, the hate for her job was crystal clear. She had no manners.....and people skills forget about it! When I told her my burger was cold and my cheese wasn't melted, she told me they don't melt the cheese despite the cheese on my husbands burger being melted. Regardless, my burger was still cold and when I restated that to her she rolled her eyes and said she would take it back. On her way to the kitchen, she mumbled something to the manager , the manager snickered and the waitress went into the kitchen. Just overall an unpleasant experience. Yeah the store is newly renovated, but the attitude was not! Will not be going back. read more

Y'all need to shut this franchise down if this is how they are ran!!! 1 person trying to run the whole floor while a lady walks around doing all but nothing. Taking forever to get drink refills, food refills and all your food is definitely a way to get people to come back. Server is so stretched out that he can't pay attention to any table. Won't be coming back to a Big Boy any time soon. You have officially taken over as the worst restaurant experience ever. Thank You!! read more

Went there last night around 9:30 pm. At first we thought it had closed since all the exterior lights and the restaurant sign were dark. Was open, however, and we were pleased to see the remodel. Fresh, clean look. Food still as good as when I was a teenager eating Big Boys in Wheeling, West Virginia. This is my happy place, and glad to see that they are putting the money in the place to keep it updated. Only complaint was that there was no hostess and we waited a while for a server to be free to be able to seat us. Our server was was nderful. read more

I really don't agree with previous reviews. My daughter & I planned on a dinner at Bob's Big Boy and I was somewhat reluctant after reading all the negative reviews but still took a chance. We had good food and excellent service at the Brookpark Rd. location. I had a Big Boy that met my expectations (yummy). Our service was prompt and attentive. Our server had a smile the entire time. read more

My husband and I live in the Ohio valley, and all the Big Boy restaurants there closed their doors many years ago, so when we saw the Big Boy sign while on our way to Cleveland, we knew where we'd be stopping for lunch. The hostess was super friendly, and we were seated right away. The inside of the restaurant was nice and clean. Our waitress was also very nice and so attentive. We didn't want for a single thing during the whole meal. Our food came out quickly, and was good and hot. My fish sandwich was delicious, and my husband declared his "super Big Boy " burger was even better than his usual favorite from a place that specializes in burgers. Of course we had to have hot fudge cake for dessert. We were so happy to have happened upon this great place! read more

first off the server was too busy with talking to her friends at another table that she left us sitting for 15 minutes before taking our order. the server was not paying attention to our drinks because she refilled my daughters pepsi with diet pepsi. the food on the breakfast bar was cold. when i went to pay the bill the one cook was showing the other how to turn on the steam table and her reply was i didn't know i had to do this. i spoke with the register person and instead of comping the meals his reaction was disbelief like i was lying to him but he said he would look intop the matter. this is not the first time i have had a bad experience here so i will tell you all to best spend your money else where. read more

always a good cup of joe and breakfast, my wife and i love coming here. the burgers and shakes cant be beat either and i like their fish fry basket as well. good service always! almost all are happy diners there when we go. read more