Had a tire leak on the 57 freeway and quickly exited and came here for help as it was the nearest shop. Arrived at 510 . Saw they closed at 6pm. They had one car inside. I asked if they can help us out and he turned us down and said they are already working on 4 tires at the moment and would need to leave it overnight. 2 guys inside the store at the counter and 2 guys working on one car. They directed us to the tire shop across the street as they couldn't do it today. We went across to American tire depot and they fixed the leak in 15 min. Very disappointed as I looked across the street at 553 and the place was already closed. Lot was empty by 603pm. Pretty sure they wanted to head home on time because it was friday so don't count on this place for customer service and suggest you come right when they open so they don't turn you away. Overall Do not recommend. read more

Big O Tires - Tires Near Me - Brea, California

I have had my cars serviced here for many years but over the last two years or so the prices have skyrocketed and the quality of service has diminished. Little things like not resetting the oil life light and leaving an oil filter leaking show that the attention to detail is non existent. The last time I was there my "ESC" light turned on immediately when I picked up my car from an oil change and brake inspection. The manager there said that happens sometimes when they work on cars and it was an easy fix but they were too busy to do it right then and I could bring it back anytime to get it done. I told him I wasn't available for a couple of days and he said it would be fine. I went back two days later and a different person was there and said all he could do was clear the light. He did so and it immediately came right back on. He said I probably needed brakes, tires, and service. I refused to pay their exorbitant prices and will have it looked at somewhere else. Suffice to say, they permanently lost a 20 year customer. read more

I can't believe I paid 78.02 for a oil change today. I have been a regular customer for years, they have always taken great care of my car. I have always gotten a discount for my oil changes but not today. Maybe they are punishing me for not wanting to spend 1,500 dollars for spark plugs and a valve cover gasket. Oh and a battery for 200 dollars! Never ever had I paid such a huge dollar amount for a oil change. With the steady climb of gas prices and now a high price for a oil change! Way to go Big O Tires, thanks! Just what we needed right now. I will never return to Big O Tires. :( Dissatisfied Regular Customer Shame on you !!!! read more

Big O Tires - Tires Near Me - Brea, California

I got an oil change a year ago and $5 was stolen from my glove compartment. The manager reimbursed it when I complained which was good, but I told myself I wouldn't go back here. Fast forward to today and I had a nail in my tire. I checked my car docs and realized I bought my tires here so I went back begrudgingly. The guy Rudy told me that the tire with a nail had to be replaced and both my front tires were bald. I asked "They should be under warranty, right?" He said they normally would had I did regular tire rotation. He said my last one was from last year (this was when money was stolen). I said "Oh, but I do regular tire rotation. I just didn't get it here. I have the paperwork". He went out for a sec and when he came back he was like "Your front tires are okay". I retorted "But you just said they were bald". He tried to show me they weren't (yet). I knew it was pointless to argue so I let it go. I just wanted to leave at this point. At the end, I got charged for the tire replacement with some retroactive warranty charge shit. I would have been okay with it if I was told BEFORE the service was done. They just sprang it on me. I just read the other negative reviews here and yes, I was also charged $10 for nitrogen. So to recap, they try to upsell every chance they get. Then they lie when they realize they have to do warranty work. And some of your stuff might get stolen. Skip this one and go to American Tire Depot across the street (I've only been there twice and got complimentary tire plug service). read more

Very friendly and fast I would go beck great prices on tires n oil change Nice people and they work fast read more

Big O Tires - Tires Near Me - Brea, California

Rudy the mgr is always super helpful with my car and my wife's (he goes above and beyond).He explains well and never tries to upsell anything. His team is super energetic and always has the best customer service. read more

This week, I found out a nail in tire, but Hugo and Rudy at Big O Tires came to my rescue! They quickly took care of the nail and also sorted out my tire's realignment and rotation without any fuss. Hugo & Rudy's expertise made the whole process smooth and easy. If you need tire help, go to guys at Big O Tires. read more

Visited on a whim to replace an ancient (21 year old) half-size spare tire that a different (large chain) tire shop stated they are unable to assist with. Maroni finished with a customer and after discussing the situation promptly helped me get in a bay not one minute later. John, the technician, knew exactly what to do and had the old tire off and the new tire on within 3 minutes. Walked back in to pay and the manager, Rudy, graciously said no charge. In and out within 5 minutes with great communication all-around. If I could give a rating higher than 5 stars, I would. This is not my first service at this specific Big O, but this review was well deserved and a long time coming. read more

Would like to give a shout out to Rudy T. for excellent customer service, both in person and on the phone. Took my brand new car in for slow leak issue - within 90 minutes I was notified it was a nail located, fixed and ready to go. Rudy was polite, patient, and answered all of my questions. The shop was busy, but nobody made me feel rushed or "too busy" to help or answer questions. 100% would return to this location and/or refer a friend. Couldn't be more satisfied - AND the price was right. Thanks to Rudy and the team. read more

Rudy is the best! Thank you for being so kind, helpful and friendly! Big O takes care of their customers!! Appreciate you guys :)

I bought a set of Toyo tires from this place, they mounted them and everything with no problems. Good prices. I'm happy with how the visit went with them. I would buy from them again. read more

Great Customer Service. I had an issue after they did an axle repair on my Tesla and they refunded me my money.

Let me start by saying I love this shop. They have amazing mechanics, like Joseph and Mike. Honest shops are hard to come by, but these guys deliver that and more to their customers. I've had my car work done with them for several years now, and they never disappoint. They will only fix what needs to be fixed, while helping educate you along the way with knowledgeable info on your car. They always call if there is something else that needs to be looked at; and never begin work until they get your okay for anything extra outside of the estimate. Gabriel and Victor are extremely helpful over the phone and also with helping setup estimates. Trustworthy, honest, hardworking people here at this shop. During other services, they've even shown me parts they were going to replace (which always makes you feel better than just being told). I appreciate these guys. Your money spent here will definitely be worth it and you don't need to be worried about being ripped off. Big thanks to this Big O Tires and their team. Incredibly fast on their service too, even for big jobs. read more

Big O Tires - Tires Near Me - Brea, California

Excellent service. Great value. The staff paid attention to details. Timely. Professional. Quality atmosphere

Today I went in for an oil change. There was a minor issue with the pricing compared to what I saw online on the BigOTires website. Rudy was checking me out and I told him about the issue. He handled the situation very well and we came to an agreement on the price. I am definitely going back just based on the customer service Rudy the manager provided me. read more

Fast and friendly and easy. I Needed nail repair and was done within 45 minutes. Thank you !!!!!!!

I was driving from Vegas to San Diego and got a warning light popping up for a low pressure tire. I stopped in Yermo and filled it, and then right outside Fontana it popped again. I had friends in Brea so I called and asked them where they'd go and they suggested this Big O. Rudy met me when I drove up and got me handled immediately - I was in and out quicker than I ever could have expected - 32 mins! read more

Service was quick and workers pleasant and helpful. Very satisfied with my experience.

Update: I brought my vehicle in for free tire rotation. The manager tried to upsell me on everything imaginable. When I declined to buy all the extras, he refused to do the rotation. Now that my experiences have revealed a PATTERN of CROOKED business practices, I will NEVER again set foot in ANY Big-O. Old review from 12/29/20 Ladies! Pay attention! These people charged my wife for warranty add-ons that she did not request. It wasn't until she got home that she discovered the extra charges. The manager refunded the overcharge, but rather than being apologetic, he was angry. If the sneaky overcharges were truly a mistake, I would expect a little humility. Big-O Corporate needs to investigate and crack down on crooked franchises. read more

Last night my Tire pressure warning came on. I paid $2 for some air at q gas station and made it home. This morning I checked the tire and found a nail so I took it to Big O and they had it repaired while I was at the Gym. Thanks for the great service. I have been using this store for over 30 years but this time the tires were[ purchased elsewhere but the service was just as good. thanks again rt read more

I was on my way to work today and I unfortunately ran over a massive BOLT that was deflating my tire quickly. I reached out to big o tires and the manager Rudy was quick to let me know he'd be happy to help me out and to make my way over. I received the best customer service my entire visit. From Rudy to the District Manager Jr. + Juan and the entire team that was present today. I appreciate the quality service and efficiency I received today. I will be returning for anything related to my car and will be spreading the word to everyone in Orange County. Thank you team for a great experience!! read more

I kept getting nails in my tires and the other tire companies always told me I need a new tire. Two years ago I bought 4 new tires from Big O, today I discovered a nail in my tire and brought it here to Brea Big O Tires. They fixed it at no cost. I was so relieved. Also, they are the nicest people. So rare these days. Thank you Brea Big O Tires. I will tell all my friends. read more

I came in a rush, and have never been here before but will definitely be coming back if ever needed! Rudy was the main gentleman that helped me as he got me through signing up quickly all while dissecting the issue I came in with today. Less than 25 minutes later and my car was fixed and ready, thanks to kevin the mechanic. hugo and mike were very attentive as well which left a wonderful impression towards this whole team. Thank you! read more

Maroni is the man! had a leaky tire and all other shops nearby wouldn't even look at the tire and just say it needs replacing- staff here showed the nail and explained everything throughly, finally a tire shop I can trust! thanks again Maroni! read more

Went in for oil change at brea blvd told me it would be Mobil or shell , but when I checked my receipt it mentioned Kendall asked why luis the attendant said all oil same. They serviced my car with Kendall oil instead of Mobil/shell as mentioned???? He lied to me,put in oil which was not mentioned. Bad customer service they LIE! Beware do not service at this Big0tire on brea blvd. read more

I ordered tires online and made an appointment. I received two emails confirming my appointment. I showed up and Hugo tells me that they didn't have the tires in stock, but that he can have in store in 3 days. I told him that my appointment was approved and he said "yeah, online, but we don't have these in stock." I asked why nobody called me and he fired back "maybe you should've called us! Besides, we close in an hour!" Crappy customer service. That guy needs to be turning wrenches not dealing with customers. Good thing there are lots of tire stores around, because I won't be coming back. read more

Great service ! Very proffessionap! I highly recommend this place everyone was great !shout out to AJ!

Took my vehicle in this evening to get a bolt in the tire plugged and the employee told me the year of my tire was against company standards for plugging ( Original vehicle tire from 2017 w/ 22,340 miles ( I don't drive it much ). Basically being a person with common sense I understand this is a business tactic to promote tires sales and profitability vs customer service. They've replace 3 of the 4 tires on the vehicle from crap left in the road all over Fullerton. I took the Vehicle to another tire shop less than 1 mile away and they patched it on the spot. Good luck with that company standard Big O Scrooges.. I'll never spend a penny more in your establishments! I highly would refer you to other local companies around the area. Jokes on you for being unethical, enjoy one less customer =o) read more

The amount of disrespect that this team has under the new management of Rudy is unbelievable. My wife went in to get an oil change and was asked what kind of oil change she wanted, to which she advised the same as she always gets. Rudy then finishes the paperwork and sends her on her way. Upon returning she found that the paperwork that she signed was NOT the same as she always gets (synthetic blend) but the full synthetic, this increasing the bill substantially. She then calls me to tell me what happened so I call in to speak with Rudy to find out what happened. When I called, I was asked to be put on hold and then was on hold for a combined 18 minutes. After this extended hold I encountered Alex, who displayed an utter lack of respect for anyone and though he indicated that he was great at Customer Service, continuously talked over me and didn't want to assist in ANY way since he was about to get off work (which he told me). He said that I would need to call back Tuesday to talk to Rudy to resolve the situation. My wife has been getting her car serviced for over 4 years, always synthetic blend, every single time. Why would we EVER change it if we indicated to keep it the same. This level of disregard and laziness that this location has now is appalling and you should be wary of bringing your vehicle here. read more

Long story short...needing a tire replacement on Sunday. Outstanding service!! Thanks to all the nice folks Brea Big O Tires read more

New management appears to be scamming customers. We have been taking our cars here for 7+ years. Brought my vehicle in for an oil change and was told I needed new rear shocks/struts, stabilizer bar, sway bar link, and the Big O favorite new cabin air filter. Estimate total $1,500+ That seemed like a lot for replacing shocks so we took it to our mechanic who does big jobs for us. He inspected the vehicle and there was nothing, ZERO, wrong with the shocks or related components. Oh and when I picked up my SUV from Big O, the person in front of me was paying for... new struts. read more

Big O Tires - Estimate - Tires Near Me - Brea, California

Probably the worst tire buying experience of my life. I select 4 tires online many days prior, submit my appointment, and get a call on Thursday March 19th that the tires are being ordered and to confirm the appointment for tomorrow (Friday). I go in Friday, 30 minutes early, and Rudy says the tires have arrived and that I can pick up the car the same day. Great. I didn't need the car that day so I was nice about it and even said, you don't have to rush, I can come by tomorrow morning and get it. I get a call from Rudy Saturday morning, he says someone brought the wrong tires but the only other tires we have in stock are these other more expensive ones. My original tires were $171/each. Rudy says the only other tires they have that will fit my car are $202/each. I said fine do it because I wanted to get it over with. However, I go to check the website and there are also tires for $185, $190, $191, that fit the car. I was a bit frustrated seeing this but could not deal with it at the moment and so I did not call Big O about it as I needed to get this over with. I bring this up when I go to pick up the car, and Rudy shows me his inventory on his computer. Okay, if the inventory on your computer shows that none of these tires are available anywhere, why did you send someone to go pick up the "wrong" tires for inventory that you don't even have? That is the flaw in your made up story. You told me you had the order on FRIDAY, but how could you have ordered them if they weren't in your inventory? I asked for some kind of coupon or discount. Rudy says no, we ran your card and you gave us the okay. I proceeded to show him the Big O website showing the inventory that is available. The tires I originally ordered are still listed, along with many other options that will fit my car. Why do you list inventory on your website as being in stock that you clearly do not have? This is not honest. This is complete bait and switch. Here's what's really going on. You are purposely listing tires that you know that you don't have so you can get people in there to give you the keys and put them in a situation where they end up being forced to purchase whatever you claim you have and people end up going along with it because they don't want to waste anymore time. I'll be reporting this to the Better Business Bureau. read more

Great customer service. Isaac Posada helped me out and it was easy and quick had no issues at all.

STOP do not go here. Go to big tires in the city of orange , talk to The manager Garcia they will do you right . The guy in the front looks like he slamming Heroin all week. Not a good look. Also I ask him about the call synthetic oil change coupon asked is it mobile 1? Where he began saying something like mobile one is not convenient it more blah blah. As I stated I wasn't looking for convention. Then I remember mama say never argue because you're stupid. Vargas what ever your last name is buck up at least y have a job U can pay for ur drugs. Stop looking so annoyed when some one ask you a simple question. DO NOT GO HERE read more

Have been coming here for years because of the great service for the usual tire changes, rotations, and alignments. Had an issue with two of my tires leaking from the valve stems. Managed to get the car in to this Big O location same day. Rudy and Christian took care of the car within an hour and got me back on the road without any issues. read more

My wife had a large nail in her tire and was losing air quickly while dropping our kids off at school. She managed to get the car into Big O Brea and they took care of the flat complimentary. Thank you Big O for taking care of my family. You have always provided great service. read more

Flat tire due to small nail on my Tesla. One well known tire shop said it couldn't be repaired and suggested new tire. Wanted to check one more place to make certain if the tire could be repaired. Stopped by Big O Tires and manager was very nice and professional. Tire was repaired, was in and out in less then 30 mins. it costs little bit more than other places but well worth it. read more

Flat tire Excellent service with manager Rudy Torres and rest of staff Very professional and courteous read more

Kevin was my service representative. He explained in detail what needed to be done. There were no hidden fees. I'll go back again for my next Oil Change, tire rotation, wheels balanced and filters cleaned. I recommend purchasing their lifetime tire rotation, I did. With all the pot holes after the rains of 2023 it's vital. read more

I was in town for a day visiting friends and I got a flat tire. I was told to go to Big O tires down the street from where I was staying at my friends. They were super quick and efficient and helpful. I ended up having a flat nail on my tire and they fixed it and I was able to be off on my way and no time. Thank you so much Mac and your team. read more