We like this malatang chain better than others because their signature mala spice is not super numbing and you can actually drink the both without worrying about an upset stomach. For the signature broth I recommend getting the medium spice level for starters, then work your way up! My husband got the kimchi broth and that was very tasty as well. The ingredient line is quick and for party of two around 7pm for a weekend we were seated quickly. Sauce bar is free and they also give you complimentary matcha ice cream cones at the end of your meal. Parking is in the underground structure. This location is a little more hectic compared to the one in Rowland but the space is smaller and service was still decent. read more

Big Way Hot Pot - Matcha Ice Cream - Asian Fusion Near Me - Monterey Park, California

if ur ever having the late night crsvings big way is the way to go! was special about this place is that they open till 1 am which is nice because not a lot of asian food places in the sgv are open till that late. this place had a wide variety of soup bases compared to other malatang places I have visited. I got the spicy dry pot and i wish it was a bit spicier, I got medium so I will definitely try a level or two up the next time I visit. I was able to try the Tom yum and collagen broth from my friend's and omg so good. Tom yum was more on the sour side, which is expected, and collagen broth was so homey tasting. I liked that they had a sign up at the sauce bar that gave u sauce combo reccs which I thought was pretty unique. I kinda wish they had a tong per topping as u basically just ur tong to serve. even though the tong u r using is u unused, I feel like its still a bit unsanitary because u r using the same tongs to touch the meat and other toppings. read more

Big Way Hot Pot - dry pot, tomyum, collagen bwef broth - Asian Fusion Near Me - Monterey Park, California

A popular hot pot restaurant, but kind of buffet style + choose your broth. The ingredients are good, and everything is charged by weight. Includes free ice cream cones for dessert. The Signature Mala Broth is not quite spicy enough, so better to order a level up for spiciness. I like the Spicy Sichuan Dry Pot (to minimize splashing!); if you put in crab sticks they usually get broken up while cooking but they're still there. Overall a nice dining experience and they usually have new drink promotions throughout the year read more

See all

this place is solid! never disappoints me ;) a great place to go with friends! I love their service, always helping out! The ambiance is lovely and the food is good! read more

Big Way Hot Pot - Asian Fusion Near Me - Monterey Park, California

The food here is amazing! You pay by how much your bowl weighs so don't go too crazy. I usually get the signature mala broth and it's so good! 10/10 would recommend. There's a make your own sauce bar which I think is pretty cool too. They also give free ice cream at the end which is my favorite part. Service is good! they work very quickly and are attentive. There's plenty of seating inside. Sometimes there's a wait but the most i've waited was probably only 15-20 minutes for a table. read more

Big Way Hot Pot - Asian Fusion Near Me - Monterey Park, California

See all

Overall food is amazing. I like this consept restaurant. You will et happy hour which is free boba. Also, you will get ice cream. It 3.69$ per gram which is is around 15$/lbs serviec is good and friendly will comeback soon! read more

See all

Great place for a casual late dinner if you're craving soup or hot pot. Depending on how big your appetite and your eyes are this can be a cheap or expensive date! You each get your own pot and can choose from the bar to add items to it. Pricing is done by weight. At the register you choose your broth and they will cook the soup for you and bring it to your table. Mine only costed $14 without a lot of meats. Pictured is the tomato broth I chose, but I wish I'd gotten a different one as I thought it was pretty bland. There's also a sauce bar to make your own sauces. They have late night happy hour drink deals so we got a mango lemonade for free. We both thought it was kinda disgusting and dish soapy tasting so maybe just get the milk tea. At the end of the meal they give you matcha soft serve. This place can get quite busy and bustling even late at night, but we know waited a few minutes for a table to be cleaned. Fun interactive personalized experience and will be back whenever I have a hot pot craving. read more

See all

Been here several times! It's a pretty consistent spot, and you can't really go wrong. It is a bit pricey for what you get, which is why I'm giving it 4 stars. The hotpot never fails me, and I like the topping selection. I keep my picks pretty simple, but everything tastes great. They also hand out free shrimp chips occasionally. I tried the avocado smoothie and wow... we did not like it at all. I had to ask the server if we could switch it out because it was honestly pretty disgusting. Luckily, they let us swap it for a brown sugar milk drink, which was much better. read more

See all

Came on a Friday night as my friend enjoyed another location and wanted to try this one. Waited on yelp waitlist and was then directed to load our pot. Ingredients seemed fresh for the most part but some needed to be refilled. This place is so busy and I honestly do not get the hype. Maybe I didnt order the right soup? I had the tomato soup and thought it was bland. My friend had the signature mala one and said it was okay. He thinks the other location near rowland is better. They have a sauce bar by the restroom and omg it SMELLED so bad near the area like poopoo. I'm glad I wasn't seated near there. Some upsides I did enjoy were the fried chips and free ice cream! I think they tried their best with service but they were just so busy. read more

See all

Tried out this self-serve, customizable hot pot experience for a weeknight dinner and I was surprised at how busy this place was. I got on the waitlist and ended up waiting almost 45 minutes. When my party was finally called, an employee gave each of us a bowl and told us where to sit. Each person picks their own ingredients, ranging from meats, seafood, veggies, noodles, condiments, broth, and more. There is a big variety of fish balls, vegetables, and noodles, but I feel like the meat selection could have been better. The total cost of your hot pot is based on the weight of your bowl. After weighing your bowl, an employee will take it to the kitchen to cook. Once it's done cooking, someone will bring out the ready-to-eat bowl to your table. I'm glad that when I received my bowl, it was still pretty hot. Many broth options to choose from, but these are my recommended broths: Collagen bone: made with premium pork bones, this is a light and nourishing broth. Signature mala: perfect for anyone who enjoys spicy and numbing Szechuan flavors. Tomato: a refreshing sweet and sour broth with a highly rich tomato flavor. Tom Yum: hot, sour, and tangy, this broth is very aromatic with explosive flavors. At the end of the meal, you can ask for their complimentary ice cream. They only give vanilla ice cream, no other flavors. The ice cream tasted delicious and was the perfect dessert to cool down after eating after hot pot. I really liked the ice cream cone and the smooth, creamy soft serve. read more

See all

Found this hotpot restaurant and it's a bit different from your usual AYCE hotpots or one pot type orders. This is similar to YGF where you'll get all your ingredients and it'll be weighted as you select your broth. Price can get pretty high if your bowl is heavy enough. I've seen from the ranges of $15 to all the way up in the $40 range. As for ingredients, it's pretty much got all the usual hotpot foods selections you can think of. Many places have limited fish ball options but not this one, so choose what you like. The options are practically endless in my opinion including noodles. Very happy with the wide variety of selections. Parking here is in a underground parking lot, very spacious and plenty of spots. Can get packed so watch out for that. This specific restaurant can get very busy. From ranges of 20 minutes waiting time to an hour+. Make sure to join the waitlist on Yelp or in person to avoid wait times. Broths are plentiful as well, spice levels are plenty. My favorite turns out to be the Collagen and the Tomato broth. I believe the flavoring of both broths fits very well with the ingredients I get. However, it's not anything too special compared to other same style hotpot restaurants. Only Pro I've give in comparison is that their selection is great and plentiful along with their complimentary ice cream cone that you can request to conclude your meal. Aside from that, my partner and I enjoyed a nice hangout with friends despite the long wait times. read more

See all

I enjoyed picking my own food and my own soups. However I feel like for mala it was not very spicy and I got the highest spice level. I feel it's a little bland with no spice on there. I enjoy the multiple choices that is given to us to choose read more

Big Way Hot Pot - Asian Fusion Near Me - Monterey Park, California

I love this place! I think this restaurant is very similar to YGF Malatang. I have tried the mala and tomato broths! I'm actually not a huge fan of the mala broth here unless it is non spicy (which is just high protein broth), but the tomato one is out of this world! The meat quality is actually so fresh here, better than YGF. And it comes with free ice cream at the end, you just have to ask for it! read more

See all

I've been a big fan of this spot and have probably been here at least 10 times now. Came back this past Saturday around lunch and I have to say I'm starting to notice a bit of a decline. The broths don't taste the same as before. It felt more watered down this time which was disappointing since that's kind of the main reason to come here. I even tried their new chicken broth this time and it honestly tasted like water. Service also seemed off compared to before. The staff didn't seem as upbeat and overall the experience just wasn't as smooth. I also noticed the place isn't as clean as it used to be. The restrooms were dirty and had a smell, which definitely takes away from the experience. I'm not here to bash the place because I still like it, but with so many malatang spots in the SGV now, it's harder to justify coming back when it doesn't hit like it used to. I used to think this was one of the best, but now I'm a bit more hesitant. Also tried the black tea ice cream they have now. It was okay, but I think I liked the milk flavor better before. I'll probably give it another shot in the future and update again, hoping it improves. read more

See all

The food was satisfactory bc I got to pick exactly what I wanted to eat but nothing that completely wow'd me in taste. It's nice they give a free tea before 5pm as a happy hour promo and matcha ice cream! The value overall was a bit more on the pricier side for what I would expect. I had to ask for a straw twice and then when done had to ask to pay 3 times to 3 diff workers that all did not have any urgency. Also had to wait for them to refill a lot of empty dishes. These two pots total'd around $50. read more

Big Way Hot Pot - Asian Fusion Near Me - Monterey Park, California

See all

I really wanted to love this place... friendly staff, nice ambiance, food looked good... I ordered the collagen soup and it was not good. Meat also tasted terrible. Also, not being able to cook my own food, everything was overcooked in my bowl. :( My kid ordered miso and she liked her soup. She agreed that the meat cuts were not good. At $51.00+ we both expected much more. read more

Big Way Hot Pot - Price - Asian Fusion Near Me - Monterey Park, California

The prices have gone up and the soup base tastes bland and watered down. The pots and tongs don't look very clean either and they got someone of our orders wrong even though they clip the receipt to each pot ?? I definitely feel like the overall quality went down by far. Also I don't understand why the cashier asked if we were paying together or separate then requested we pay later when the individual price was already on the pos. Seems inefficient read more

See all

Delicious. There are a plethora of soup options and I can't wait to try all of them. The original is tasty and they have plenty of ingredients to choose from. You get less soup than Yin Tang which is a bummer but the sauce options are tasty. The containers for those are pretty small so you're gonna have to make multiple trips of you like thé sauce station. Thé happy hour after 10pm with free drink is a good deal. It's about $18 a pound so pricier but evened out with the deal. Service was very friendly and accommodating. The space is big and located in the plaza. I enjoyed the underground parking and lovely cutlery. read more

Big Way Hot Pot - Free strawberry ice cream - Asian Fusion Near Me - Monterey Park, California

See all

Sinus destroying mala broth! I came here on a Saturday night for dinner with my family! This is located directly in Atlantic Times Square and it was pretty busy during dinner time so parking took a little time. Big Way has an online Yelp waitlist so you can join ahead of time to avoid waiting long times. Sometimes, the estimated wait time is inaccurate since it really depends on how fast/slow the previous table eats. The 30 minute wait time for us was pretty accurate and when we got there, our table was ready for us! I will say that the service is definitely on the slower side. There's quite a few people that work in the kitchen and service bar but when it comes to trying to find someone to get water refills or grabbing the check, there was no one to be found. I did notice that there was only one girl that was working the tables and you can tell that she was really overwhelmed since there's ~15 tables and she was the only one on the floor. The process is quite easy, your party grabs a bowl and tongs and you can pick what meats, seafoods, vegetables, and carbs you want! I love this because you can choose how much you want depending on your hunger level for the night! I would say that this place has a lot of different varieties of food you can grab which I love. They do measure by kg so it can get pretty heavy if you're grabbing whatever and thinking it doesn't weigh that much. My bowl was 0.550 kg and it costed a little over $20. The base price is 36.99 per kg so don't be too heavy handed! After you grab everything, you place your bowl on top of a scale and choose your soup base. I opted for the signature soup base in mild and I'm 100% sure they gave me hot because wow I was blowing my nose every few seconds and taking heavy sips of water. They also have a sauce bar where you can make your own custom sauce like what a regular hot pot place offers! My favorite combo is satay bbq sauce, sesame oil, sesame peanut sauce, and garlic! After you finish all your food, they do give you ice cream! This place will definitely fill you up and don't underestimate how much food you get because you WILL get full easily. read more

Big Way Hot Pot - Malatang - Asian Fusion Near Me - Monterey Park, California

This place is incredible for both selection and also price, I really enjoyed the collagen bone broth as well, and my husband got the mushroom broth which was super umami. I only paid about $25 for my entire bowl which is such a good price, especially if you're comparing it to Haidilao. I am deducting 1.4 cleanliness and also service, although they are very busy, I do feel like it could be run a bit more efficiently. With all that being said, I will absolutely be back the next time I want hot pot. read more

Big Way Hot Pot - Collagen bone broth - Asian Fusion Near Me - Monterey Park, California

Was in town and came to this place with family. The food was very good and it's fresh has a lot of veggie as well. This place when you walk in they give you pot and tongs so u can get what you want in your hot pot. It has a varieties selection beef, seafood, veggie and noodles. Service here is good as well. Everyone is nice and friendly. Ambience here is alittle smaller then some other big way places. Got some booth tables and bench tables. read more

See all

It's a lot nicer compared to other build your own malatang places I've been too. Ingredients are better quality - I especially liked that they had beef chuck roll that had little fat. They also had abalone too which I've never seen at a malatang place. I had to try it and I loved it. Overall, the ingredients bar was very clean. Understandably, it's more expensive than other places. It does come with free 1 ice cream, though. I tried the Szechuan spicy dry pot on my first visit, which I found to be disappointing. I got it medium level and it was not spicy at all. None of the ingredients I picked out really absorbed the flavors from the dry pot so they ended up tasting really bland. I've had dry pot at other malatang places like Zhangliang and Pixiu, and not only are they cheaper, but the dry hot pot came out much more flavorful. Oh my second visit, I tried the signature malatang, and I enjoyed this much more than the dry pot. I got medium spicy again and the spiciness was a lot more pronounced than the dry pot at the same spice level. I enjoyed the flavor of the soup in that it wasn't overly salty. Going forward I'd probably opt for the hot pot over the dry pot just because the toppings absorb the flavors better. My only other minor complaint is the sesame sauce from the sauce bar. This was way too watery, that none of the things I dipped into it actually absorbed the sauce. This place gets very crowded, and I think the staff has difficulty keeping up with demand as the more popular toppings seemed to run out before they could be replenished. On my second visit, they were out of abalone, and it took a while for them to restock this, to a point where I almost gave up waiting. As far as hot pot goes, it's not my favorite in the area, but what really makes the visit worth it for me is the abalone. read more

Big Way Hot Pot - Dry pot - Asian Fusion Near Me - Monterey Park, California

We saw this restaurant while walking around the plaza one day and decided to try it out because the concept seemed nice - build your own from the meat/toppings provided. There was an extensive choice of toppings & many broths to choose from! However, at the time we went a couple of the meats to choose from weren't filled up for us to choose from and there was a decent line behind us so we felt pressured to just keep going to the next items. There were also veggies and other items that weren't filled up during our visit so we missed out on those too. I ordered the tom yom broth and I liked the broth! However the beef ended up being pretty hard and hard to chew - maybe just a bad batch? We'd like to try this again to hopefully give us a better experience! read more

Big Way Hot Pot - Tom yom broth - Asian Fusion Near Me - Monterey Park, California

Pretty cool concept of paying by weight. It's $3.69 per 100grams which is 0.22lbs. You grab a bowl and tongs. Then start at the first station and work your way through. They have meat, seafood, veggies and noodles. When you pay, the bowl is weighed and you pick any of the 10 broth choices. You can also purchase drinks from the tea station menu. Your bowl goes to the chef, you can watch him through the glass window. He's cooking up the ingredients in your broth of choice and then it gets delivered to your table. During their happy hour, you get 1 free drink from the 6 choices. I'm not sure what promo they had but we went at noon on LNY and got to pick a free drink from two of the premade choices. For the free drink, we got grape lemonade. For the hot pot broth, we got mushroom broth. We wanted tomato base but they sold out. Hard to believe when it was only one hour into opening. The mushroom broth was a bit salty. I wanted to dilute it with water but that would cool the entire pot. There's a DIY sauce station. Afterwards, don't forget to leave without getting your free ice cream. If you eat there, it's a cone, we got it on the go and got popsicles. Overall, I really like this concept and we were able to share pots. If you dine here often, they have membership points to redeem prizes. read more

See all

My husband and I checked out Big Way Hot Pot on Monday, 1/26/2026 at 12:00 PM for the first time. I've gone to a few weigh-your-own hot pot, where you pick and choose what items you want to eat, and then you choose the broth. Big Way costs $36.9/kg so it adds up pretty quickly especially if you get heavier items. Please note that this is not an AYCE hot pot place. My husband got the Signature Spicy Broth (malatang style), which came out to $18.63 (0.505 kg at $36.90/kg). I ordered the Collagen Bone Broth, which cost $14.94 (0.405 kg at $36.90/kg). Both broths were tasty overall. His spicy broth leaned on the saltier side, while my bone broth was good but slightly bland, so I mixed in some sauce to adjust it to my liking. The ingredients were cooked fine for the most part, but our egg noodles were unfortunately overcooked, just sad, soggy noodles. They're also a bit sheisty with the broth. I'm a broth girl, so I wish they offered complimentary plain broth refills. They have a weekday lunch special where you get a small free drink with your meal. We both chose the Iced Grape Lemonade, which was very tasty and refreshing. Another fun perk is that you can request a mini ice cream cone at the end of your meal, which is such a nice way to finish your meal. I ended up liking the cone more than I expected! Indoor seating available: There was plenty of seating available, but the staff seemed hesitant about allowing guests to seat themselves. It may just be their management style, but I found it a bit interesting. Sauce Bar: There is a self-service sauce bar available. It can get a little messy at times, and it's located right near the entrance, which is also an interesting placement. All in all, I would definitely consider coming back for the convenience. The food was good, and I appreciate how late the restaurant stays open! read more

See all

Hits the spot for late night soups. Joined the waitlist around 7:30pm on a Saturday, was quoted 30 minutes, but ended up getting seated around 8:30pm, and there was still a good number of parties behind us. But around 9:30-10PM, you can get seated immediately. Ordered: - #1 Signature Mala Broth - 0.420 kg @ $36.90/kg $15.50: soup was not as spicy as I'd like. I would def get hot next time. I preferred the chewy mung bean noodles, beef cut, and mushrooms. - Passion Fruit Green Tea, less sugar/ice $4.50: was like sugary water, wouldn't get again lol. needs more tea base. I actually liked the free ice cream at the end the most, with the thin crunchy cone. It was offputting to see old (darkened) shaven pieces of meat left on the meat cutter. Tables and water pitchers weren't the cleanest. I also think the sauce station and ingredients should be upkept more often to maintain cleanliness. I'd come back still to try the other broths, such as the collagen bone broth. read more

See all

Seems like they made some changes. It was a little weird though. When we first came in, they pointed us to a table we would be sitting at. After filling everything up, we weighed it sat at the table and wait for the food. You pay after you are done with the meal. Before you would pay after it gets weighed. Not sure why they made this change. It was around 11pm when we came but they had people restocking the items, for some we would have to ask for it to be restocked, while others noticed it was empty and the workers grabbed it to restock. I thought the collegen broth was okay. It was a little bland. They also gave out ice cream and it was black tea flavor. I didnt try it but my friends are unsure of they liked it or not. But im sure the milk flavor woild have been better. My friends always get the sichuan broth. read more

See all

Pretty crowded -- seems like a popular spot for the younger crowd!. Overall, the broth base isn't too heavy, which I really like. We tried: * Signature Mala Broth * Collagen Bone Broth You pick your ingredients, choose your broth, pay by weight, and they'll cook everything and bring it to your table. $3.69/100g ($16.77/lb), i say go easy when you pick your food, don't get more than you can eat. I got less than a pound and it felt just right. read more

See all

This is my new favorite malatang spot! They have a ton of options for toppings. For me, the only complaint I have is that the beef is cut a little thick. Overwise, everything else is great! They have a lot of options for soup bases and dry pots. My fiance loves the dry pot options and I always go for the soups. Their sauce bar is also good, they're just missing ponzu which is usually offered at hot pot places. Bone collagen soup is definitely my favorite! It's so flavorful and it's a nice clean soup. I add my own chili to make it spicy. Favorite part is definitely the free ice cream. It's a nice treat after the meal. The wait time can be long during peak hours but it's worth it. The staff walks you to the beginning of the line and explains how to get your food. It's nice for any first timers. I would recommend this spot and will be coming back. read more

See all

I was hoping that the bad reviews were outliers, but I can see why they deserved them. The price was not bad $3.69 per 100g but unfortunately the meat was a little tough and the broth just okay. We tried the tomato (which was nothing special, but could have used more tomato) and the chicken broth. The chicken broth was quite good and I would recommend that. However, the food came out separately, one pot and then the other which was a little sad to have only one person eating while the other watches. The utensils were a little dirty, I ended up wiping off some sort of residue. It was pretty busy for a weekday so I try to be understanding but the service was extremely slow. They probably need to hire more servers so it's not their fault but we were waiting for a while to get the check. The dining room is huge with a lot of seats and they were almost all filled up and they only had three people manning the front. The men's restroom was also in need of maintenance, a very unpleasant smell was emanating. read more

See all

My sister wanted to get Big Way Hot Pot and it was my first time trying it! Big Way Hot Pot is in the Atlantic Times Square Plaza and near Matcha Cafe Maiko. The service was ok. There was no host and I'm assuming I came on a slower day. The ambiance is average with music playing in the background. However, my sister had a hair in her hotpot :( however, they told her to make another bowl and she did so. The miso broth was pretty umami but also a lot of the fat from the other meats. Personally, I think I would try again if cleanliness was better. TIP: This is in the Atlantic Times Square Plaza so parking is free and underground. There's a restroom in the restaurant. I would suggest this as a late night meal if you don't want fast food as an option. read more

See all

I'll be honest most of these new hot pot places are very similar to me where you weigh the food you put in a bowl and they cook it in the soup broth for you..... Similar experience at most of these places with good choices and good food and good broth.... I did get the tomato broth vegan style and to reduce salt/sodium I asked for 75% water mixed with 25% broth. Place is decently laid out we all the food along one side and than the cashier and the sauces on the front of the place. Well lit and clean it's still relatively new probably about 4 to 5 months since they opened.... The staff was really friendly and accommodating and helpful as we celebrated a birthday there that's a 5: for them... read more

See all

Don't come here when they're busy lol service was terrible and food was just kind of mid. Loved it the first time we came but we went this time around 8pm on a Sunday, waited almost an hour and they were so confused when seating us and didn't know where to put us. Sauce bar had no more sauce dishes and I had to chase a waiter down the restaurant for them but they didn't even add more dishes, just told me where to grab them myself (which was separate from the station). Food felt like it was mid this time and broth was a bit watered down. Just don't come when they're busy. read more

See all

I lovee malatang hot pot so much that I could eat this everyday!!! I've been to this location multiple times whenever I crave for hot pot and this spot hits every time. Not only the food is yummy but the service here is quick and attentive. They have waitlist on yelp so you can write down your name prior coming to avoid waiting time. Interior is nice and modern, the only thing I wish is they have more open spaces with more seatings. Beside that, yummy food and I will come back to try their dry mix option next~ read more

Big Way Hot Pot - Asian Fusion Near Me - Monterey Park, California

2nd time here & love it! Couldn't wait to return Wait is long so I recommend checking in beforehand on yelp (waited 45 min the first time & 5 min today when we checked in) Food is soo good but you obvi get to choose it! Still haven't narrowed down my fav broth but everything I've tried is delish! The seafood platter (fish nuggets and fries) are so delish too (perfect saltiness) The cherry on top is the ice cream at the end (perfect portion) Service is great- waiters are very kind and always checking in Easily in my top 3 restaurants read more

Big Way Hot Pot - My pot - Asian Fusion Near Me - Monterey Park, California

See all

We got here around 6:30 on a Thursday and there's a little bit of a wait. You check in on the iPad at the front to be added to the waitlist. Once your name is called, staff will let you know your table and you can start picking what goes into the pot. At checkout, you pick a broth (I got collagen bone broth) and then can take a seat. Staff will bring the cooked pot to your table and you pay at the end. The sauce section is at the front right after you enter and it's self serve as well. They have a really solid selection of meat, veggies, fish balls, noodles, tofu, and seafood. The broth tastes pretty clean and the ingredients seem pretty fresh (I see them refilling a lot of the items pretty frequently). They also give you a free ice cream cone at the end, which is a plus! Free parking underground (can enter on W Hellman Ave)! read more

I really liked their hot pot. I underestimated the weight of the food and end up putting less than expected. Don't be afraid to put as much food in your plate as you'll like, the price is not bad. Roughly around 16 dollars for 100 grams. Only thing I would say is the service, servers were rushing us and it felt unsatisfactory. If it's packed just expect to be rushed. read more

Big way is located in the Atlantic shopping center, plenty of free garage parking which is a plus. I came during lunch hours and was offered a free green tea or peach lemonade with each hot pot. It's self served, kinda like a chipotle but hot pot style so you can create your own. My first impression was the tongs and pot that you grab first to put in your ingredients. It didn't look throughly cleaned, so I had to pick a few before I found one that looked decent. Ingredients looked pretty good, fresh and had a good variety. After you create your pot, you pick your broth, they weighed it and give a tag with the pot number and where you sit. At this point, I thought we're able to pay and sit, but they just give the number and you go sit down. I didn't look at the price per lb but my pot came out to $21, which was on the pricy side since I didn't even put anything heavy. Most of my pot was Napa, spinach, noodles and a few balls. My pot came out in about 15 min, I got the special broth, it was flavorful but it wasn't temperature hot. Kinda on the warm side which i didn't like. After we finished eating, we had to flag down the staff a few times to get the bill. I then wonder why we can't just pay for it at the time they weight the pot. So that itself took a good 15 min for our bill to come. In the end of my experience, I probably won't be back anytime soon. Service was very slow, tables weren't being cleaned so we also sat there staring at the messy table surrounding us, and my broth wasn't hot. read more

Big Way Hot Pot - My creation with the special broth - Asian Fusion Near Me - Monterey Park, California

We came here for the first time last night, and enjoyed our hotpot! We were handed tongs and we walked down the aisle and filled up our bowls with meat, veggie and noodles. Our bowls arrived nice and hot, and I especially love their fizzy drinks. FYI we weren't considering the weight of our bowls and selected more heavier things without considering the cost. For 2 of us (2 bowls and 2 drinks) it came to $85! A hefty price to pay, and when we figured out the math, it was close to $18 a lb (they list in grams which is confusing). If you choose to come here, be wary of the weight of the items you put in your bowl because you'll pay the price. read more

Big Way Hot Pot - Asian Fusion Near Me - Monterey Park, California

Came here with my boyfriend for an early dinner and when we walked to the food stations they were all empty so we asked a staff member when the food would be out he said that he didn't know and that they were currently preparing it since they didn't do that last night. So we waited for about 10 minutes when a line started to form next to the food and a lady next to asked me if I knew when they were bringing the food so a asked again and got the same response. My boyfriend also asked if he could get anything that was premade and they just told him no. So after 20 minutes of waiting with no changes and no attention from any of the staff we decided to leave. Very unprofessional and disappointing:( read more

Big Way Hot Pot - All of the food stations were empty - Asian Fusion Near Me - Monterey Park, California