This is the most honest repair shop I've ever been to. Our family has used them for many years! Everyone there is so professional and cares about making sure that their clients are satisfied. I would recommend the shop to anyone and everyone! read more

These guys always take care of me. Steve is the man and I highly recommend this place for brakes and other repairs. Please give the guy a raise! read more

I'm so happy that this shop is nearby! The employees here are super nice and fixed my far quickly!

It is absolutely digusting the way your employees treat the time of customers. I made an appointment on Monday for Saturday at 8:00 am - supposedly the earliest appointment time. I arrived at 8:05 and waited until 9:30 am to check on the status. I was told I was next in line to have my car IN. No one had even seen my car yet. I was then told it would be probably 20 minutes to have it in, another 20 for the mechanic to overlook my car and THEN they would tell me how long it would take to have just the back set of my brakes changed. I was at a lost for words. Why allow customers to set "appointments" if you won't even look at the car until almost 2 hours after bringing it AND that's for someone who brings their car in at the time of open. You should really consider making it mandatory for 30-minute updates for customers waiting in the waiting area so that maybe I wouldn't have wasted 1.5 hours of my life. read more

We have brought our cars to the Dysart location for years. Ask for Allen. He is always friendly, caring, & honest with us about our vehicles. Gives great automechanic advice, discounts, & service. read more

Very friendly and professional. We had a variety of issues with breaks and electrical. Very pleased with their service and time frame the work was done. We will use them again in the future. It's hard to find honest mechanics. These guys are honest. read more

I fell I was overcharged for a distributor repair on my car. The part price was over $300 , but I easily found it for under $100 .

Been coming here for a while now, just went for an oil change, but turned out to be something else. Glad they caught it and explained the process. The manager is awesome and so are the employees. Great environment and great service. Definitely recommending!! read more

I found myself needing rear brakes as I drove to work. I called Titus at the 67th and Bell location and made an appointment for the following morning. When I drove to lunch, I decided I needed brakes today. I was close to the Dysart and Rancho Santa Fe location and I spoke to Jeff. He had me in and out in no time. Did not up-sell me on anything. Checked my alignment at no additional charge and applied 2 coupons by the goodness of his heart because I surely was not prepared for this. I called Titus back to explain what happened and his response was amazing. He told me they are all family and glad I came in today and did not wait. Great job Brakes Plus! read more

Brakes Plus has been servicing my cars for over 14 years. The staff is honest and trustworthy and the service performed cannot be matched. Allen, Jeff and Tyler go above and beyond to ensure extraordinary service at a competitive and reasonable price. Wouldn't trust my cars with anyone else! Thanks to you, Brakes Plus!! read more

Do NOT take your car there. First off, I should have taken it to a dealer but didnt think that checking a fault code would be a big deal, but....... So we bring in our car that has a check engine light on. They said that the computer is showing misfires on 2 cylinders. They said a basic tuneup would fix it. So they replaced the plugs, plug wires, rotor and distributor cap. Over $300 later, the check engine light came back on with 10 miles of driving the car home. I called to see what could be done and they said they would have to start all over. I said what do you mean start all over. You used the code reader right and charged me for it. He said yes. I said, well what about all the new parts and labor that I paid for and didnt need? He said, well thats just how things work. So now I just spent over $300 and nothing is solved. He basically said screw you, we got your cash!!!! DO NOT TAKE YOUR CAR THERE!!!!! read more

Don't go here. They had our truck for over 5 hours on what they called a slow day and hadn't even looked at it til we finally called to see the progress on the $129 front brake job which they quoted to us. Magically they called back five minutes later telling us we needed a whole other list of things now to talking over $250. We should have stayed with Purcells who told us in the first place that we needed brake work. Thought a specialized brake shop would be better. Guess not. Had a previous questionable experience with this shop. Should have known better. They get you on the fear factor about brakes. Safety etc. avoid these guys. read more

The employees were professional, but not friendly at all. A little extra effort in that department would go a long way.

I was very happy with brakes plus the first two times I went in. But then I went in to get my brakes checked and they said they were fine but I did need my struts, shocks and a transmission flush for $900. So I figured I could trust them. Well I later found out the shocks in the front were changed and not the struts. I had already done a transmission flush just a few months before and couldn't remember until I was looking for all my receipts from them. The worse thing was when I told them there was something wrong with whatever they had done a few weeks before because my brakes were getting hard or loose. The gentleman stated they checked the brakes and nothing was wrong with them. Two days later I lose full use of my brakes and had to get a tow truck to take my truck to the dealership. It was my master cylinder and it had been leaking into my brake booster and now I had a new bill for 2100 dollars. What if I would have crashed or hurt someone, because they didn't pay attention or care about what I had stated. I will never go there or any other brakes plus. If there professionals they would have known. read more

My wife and I were anxious to get our brakes repaired as the car shuddered badly when the brakes were applied. We contacted a tire store that we do business with and trust and they recommended we take the car to Brakes Plus in Avondale. It was late in the day but, as we were near by, they said to bring the car in to save us a special trip and that they would work late to get the job done if necessary. True to their word, they got on it right away and completed the job after normal hours. I have done a lot of brake jobs over the years on many different vehicles and the work they did was well worth what they charged us. They were polite, professional and got the work done quickly -- much faster than I could have done it myself. We are very happy customers. read more

Update on these clowns, I was going to rotate my tires and just found ALL my lug nuts were grossly over torqued and 3 are STRIPPED!!!!!! They were the last ones that touched my wheels. STAY AWAY from these thieves and incompetent people, I would NOT recommend them to my worst enemy!!!!! Now I have to deal with removing stripped lug nuts, NOT GOOD..... read more

Thanks to all the friendly and courteous staff at Avondale . Especially Steve and Jeff ! Well done repairs at a fair price on my wife's CTS. I feel anyone could be assured that you are going to get honest, quality repairs at a fair price. They even made sure our dog had cold water while waiting!! Thanks for a great experience ! See you next time around...Ken C Goodyear read more

I see a lot of bad reviews for this place but that has not been my experience. I started using them about 7 monts ago and I have had them do a number of things including fixing my A/C, to fixing my engine mounts, to simple oil changes. Although the sticker shock hit hard at first, I think they were fair, honest and accommodating. I even called around to price check and ultimately feel like I got a good deal in the end. I plan to continue to use their services. read more

This is the first auto place I have ever been to where I feel that they are totally honest and ethical. Highly recommend this place!

Alan and the guys at Brakes Plus are awesome! I have been going to Brakes Plus for years and continue to because they always treat me right and go above and beyond for me. They know me by name, are friendly and honest and are the only ones I will trust with my vehicle. They give me a price breaks whenever they can and even helped me find a vehicle for my kids to drive read more

I've taken several of my family's cars here for maintenance and repairs and always had good service. Recently, I was informed by a dealer that my CV boots were leaking grease and my serpentine belt was worn on my Nissan Rogue. So rather than pay the high cost at the dealer, I decided to go to Brakes Plus. They replaced both sides of the CV boots and new axles and did a great job for much less money than the dealer would charge. After replacing the belt, they noticed a squealing noise coming from the AC compressor, so they called me and said I might need a new compressor for about $600. Of course, in AZ you can't live without AC, so I said OK. Then they called me back about 15 minutes later and said they found an adjustment for the belt that totally made the AC compressor quiet and I did not need a new compressor. Now I can tell you that many shops would have not called me back and would have taken the opportunity to sell me something I didn't need. This Brakes Plus location is very honest and saves me money (which is important since I'm retired and living on a fixed income). I highly recommend them and will continue to bring my family's cars to them for service work. read more

These people are the best! Super friendly and always looking to give you the best deal. I have referred 2 of my family members and they feel the same. I wouldn't trust anyone else to fix my car. read more

Arrived at 830am this morning. Advised the Counter Tech, Tip. I need to have my front Pads replaced and rotors turned.. My car was just inspected. I have 5 % left on pads and enough metal for the rotors to be turned. Straight forward right, quick fix. Well I left and walked around the area even got a haircut.. 4 1/2 hrs of waiting. When I returned at 1:15pm. to my surprise. My car was not touched. When I asked Tip , how much longer. He stated I'm car number two. I ask for my car keys back because I have been waiting for 4 1/2 hrs and was hungry and tired. I am very disaapointed of lack of customer service, no phone call and no apologies when I asked for my keys. It was clear. I, as a customer was not important and if Im not important, my vehicle and safety is not important... I DID ADVISED TIP, FIRST TIME HERE, FIRST TIME CUSTOMER... read more

My ac had been going losing it's cold once in a while, mostly when it was hot outside and in the daytime. I went in at about 10 am, I asked them to check my ac and shocks. They said it'd take about an hour and a half max. About 2 hours and 45 minutes later they told me I need new shocks and my ac compressor was messed up. I left with my ac making a noise I have never heard before and the ac was not cold at all after that. They killed my ac just by 'hooking it up to the machine'. Don't waste your time at this place. read more

I recently took my wife's car to Brakes Plus in Avondale after obtaining an estimate from them for some control arm bushings that the dealership suggest I replace. After they got the vehicle in they changed their pricing on me and also recommended 4 struts that I told them I was pretty sure the dealership had replaced. The service adviser told me they were weak and pressured me into replacing them as they had a buy three get one free offer for a limited time. After the fact I learned after doing some research that I didn't need struts as the dealership had replaced them plus the car wasn't showing signs of bad struts such as bouncing ride, tire wear etc. I learned the mark up on the parts and struts were 2-3 times the retail price for the exact parts. Knowing this now I give them the lowest rating for selling me overpriced parts I didn't need. The quality of their work is superb so they do have good mechanics but watch out for the office staff who just wants to make a big commission check. I will never return to Brakes plus. I trusted them or would have done my research first. read more

Went in on a Thursday to get an oil change. Walked in and a customer and an employee was arguing. Then that employee went to help the women before me. I over heard the conversation basically she was there because they messed up on her car and they said they will fix it and it will take an hour. Now mind you this women did not have an appointment she had walked in just as I had. And then another employee approached me, I told them I needed an oil change. They asked if I had an appointment and I said no then he told me we won't be able to help until next Tuesday. Now I normally wouldn't get upset but because another employee just took the previous women before me in without an appointment that it would take an hour and me until following Tuesday, that was just unfair. Now the employee helping me had told me "because it's really busy this time we won't be able to do it until then." Which is bull because I was just there last month as a follow up incase they messed up on my AC and they wanted to check on it. They told me last time I can just come in anytime no schedule needed and they can fix it no problem. So I'm pretty sure they only prioritize the costumers that they messed up their cars on. Really unfair. read more

Please please don't take your car here. They will rip you off. They claimed to have performed a diagnostic on my car. I dropped my car off to them at 730am and they gave me a ride home and 30 min later they called me and told me I needed a catalytic converter for my car because my engine light was on and said it would cost me 1500.00 because I needed a manifold also. I told them that's ok. Do not do any work on my car and they refused to pick me up stating they don't have anyone in the shop right now. I tool a cab to get my car which cost 25.00. They were surprised to see me show up 5 workers in the shop. Liar!! I then took my car to mineki which I had the . Code read and they said it would be 400.00 to replace with labor included. Wow. Big difference huh. I then asked about my manifold they said honey your car doesn't have one that needs to be replaced. They told me exactly what was wrong fixed it and my car is running perfectly. I will never ever do business with them and I will tell everybody I know how they treated me. read more

I have to say I have been pretty impressed with these guys. Allen is a very nice, genuine person that, I believe, values honesty more then the almighty dollar. I have always had good service, and they are always willing to cut me a break on the costs. The last time I was in, I heard Allen talking to another customer. He gave the customer the bill, to which the customer replied, "I thought it would be a lot more." Allen asked him if he knew why it wasn't as expensive as he thought it would be, and then proceeded to remind the customer that he had the work done previously, and the part broke or something, and so they repaired it under warranty. All he had to do was pay for the re-alignment, which wasn't covered. They could have totally taken this guy for the complete cost, and not covered anything under warranty, but they didn't. Very impressive. I'm never comfortable with any repair shop, but I've seen good things here. I'll continue giving them my business. read more