When the staff knows what they are doing and it is a nice day out, this joint across from Chesnut Hill College will suffice for kids, and easy, cheap food. It has so much potential given its cozy building and location. One time I waited 45 minutes for french fries for my niece, who then reported, Auntie, this place is for the birds! The queen has spoken. read more

First off let me start off by saying that if I could give this no stars, I would. My best friend and her family gave us a Restaurant.com Restaurant Gift Certificate to Bruno's to take us out to dinner after a spontaneous visit to Philadelphia. We thought we'd try it out with her mom and little brother. When we arrived, there were stains of god knows what on the entrance sidewalk that look like they could have been thrown out from the kitchen. We walked in and were greeted by, surprise... NO ONE. We found our own seats that had the waitresses junk on them and sat down. Someone came to take our drink orders, then promptly after that someone came to take our food orders when we weren't even there for 5 minutes. Then, yet, a different person came over to take our orders. When we got our food, my friend was missing her soup, I had asked for bread, and it was just ripped up pieces of hoagie bread, my Caesar salad had very little dressing on it and her mother's chicken florentine was stale overcooked pasta. It took 3 different waitresses to get me my extra Caesar salad dressing which looked like barf. I kid you not. And it took 2 tries to get my friend her bowl of tomato soup after they had given her a cup, even though they specifically asked her if she was ted a bowl vs a cup. The Caesar salad dressing, I think was stale. It was terrible. They tried to convince me it was the same stuff they had previously made my salad with and it clearly was not. The dressing that was on my salad was white and creamy. The dressing they handed me was a yellow, thick, smelly, paste in a plastic tub. Needless to say, it was clearly not Caesar salad dressing though they swore to the ends if the earth and back that it was. When we complained, they refused to believe that we were right. When we asked to seethe manager, they sent one of the waitresses over. She could not have possibly have been a manager and when I asked her she responded that she was the manager "for the night." Right, and I guess the cook was just the "cook for the night," too then because that food was horrendous. The acting manager called the owner and gave us our check after before asking us if we wanted desert. No. We did not want more crap. They charged us for my friend's soup, sandwich, the soft bread, and our soft drinks. Whatever. I just wanted to get out of there as soon as possible... However when I went to go pay, they asked me if I forgot to tip the waitress. No. I did not... Because she, or whoever was supposed to be waiting on us did NOT deserve one! Not to mention, the waitresses talk crap about their customers behind their back. Good thing My best friend and I can read lips. My best friend's family is deaf and they kept staring as if they had 7 heads. It was rude and disrespectful. Also, their one waitress who looked like a terrible version of an overgrown teenager from a bad 80's party was wearing very inappropriate and immodest clothing with a very short and unflattering miniskirt where her coworkers even we're prompting her to go change it. She insisted on keeping it on because "omg it was a Christmas present!" Please, if you're a smart person you will not attend this restaurant if you can even call it that. It has an awkward atmosphere and a lot of elderly people go there (probably because their taste buds are so decrepit, they don't notice the terrible flavor it leaves in your mouth). I implore you please spend your money elsewhere. They service is terrible and the food isn't any better. I wish I had something nicer to say, but this is all I can offer. read more

Ordered 2 sodas, 2 sandwiches and 2 side salads for delivery from conshy menus... they managed to get one sandwich correct. The 2 sodas were both not of the type we ordered. One "chicken sandwich" was literally just a piece of plain, dry grilled chicken on bread. One side salad was completely missing and the other was just a tiny amount of wilted lettuce soaked in ceasar dressing. I called about this and they tried to justify it by saying they ran out of vegetables... so they intentionally messed up my ordered then proceeded to charge me full price. After some discussion with an employee/owner who had a bit of an attitude they agreed to refund my credit card. They of course never did and when I contacted them again several days later they offered to give me $8 back (of the $35 order) for a salad valued at $4.25 and for the missing parts of one of the sandwiches valued at $2.75. I think that's what's called adding insult to injury. I decided to let Bruno's keep their $8... it's a fair price for never having to deal with them again. read more

The short order cook/manager is a moron. This establishment is a horror show. I doubt that the serving staff is above 19 or 20 years old here. NO EXPERIENCE at all in a restaurant/diner. Debutants. Went in last Sat afternoon about 4pm with one table sitting in the place. Was after lunch and slow obviously. The manager if he was that said I could sit anywhere so I chose the atrium. Server was completely oblivious, head in the clouds. No menu, no acknowledgement, no drink offered. She bussed another table and was a total drone. I'd say she was 18 if that. I sat there a good 5 minutes, she never returned. When I went inside to state why I was leaving, loud rap music was playing all throughout the place as if you were at a red light on Broad & Diamond and a car was blasting out the so called hits. Unprofessional. It is not music that diners want to hear, but what he wanted to hear. He thought of himself and himself alone.The little girl server was sitting at the counter viewing her cell phone. Total disgrace of a business, and it is the fault of the owner who allows it to happen. His hiring criteria and standards stink. He ought to be ashamed of himself. I continue to stress how pathetic service is in these northern suburbs. I have lived in Europe and different parts of the east coast, and Montgomery County ranks as the worst of the worst for service in dining. It is really bad. Makes one want to remain home and cook all the time. Perhaps the college kiddies in Chestnut Hill can deal. I can't. The place is also unsanitary and expensive. Bad decision on my part to try this dump. An entrepreneur can't just hire anyone for the job. One has to know the industry , know the product, and take a job seriously even if one is in school with a side job. DO YOUR JOBS ! People are putting $$$ in your pocket to support you and your family. Don't do it half ass. read more

not happy. i have been to bruno's MANY times. every time i ask for home fries well done, they never are well done. today when i went i asked for home fries extra extra well done and they are finally well done but i got the smallest portion as seen in picture. in addition to that, i got peppers and onions. when i get the check back to add peppers and onions it is $1.95. so your telling me to add 5 peppers is costing 1.95? like really??? i really liked our waitress. she was super nice and i knew she knew the order because she read it back. we get our food and our orders are wrong. my friend has a pork roll egg and cheese on plain and i have bacon egg and cheese on everything. the bagels get switched up so they take it back. it comes back and our sandwiches are all messed up because he literally just switched the bagels. if i knew you were going to do that.... woulda did it myself. overall not happy. also look at the picture below and you can see for yourself:) read more

Bruno's - absolutely smallest portion of Home Fries i've ever had. OH!! also they billed me $1.95 for the peppers and onions. like IS THAT A JOKE - Italian Near Me - Philadelphia, Pennsylvania

Food was pretty good, staff was friendly. All of the glasses and silverware had water spots all over them, even after asking for cleaner ones. read more

This has to be the dirties restaurant in the area. It was disgusting. The tables that were wiped off were grimy with grease and food crusted on them. Same with the counter. Absolutely do not look behind the counter to the grill side. It is one big grease splatter everywhere back there. There is no way that place gets thoroughly cleaned at the end of each day as it should. Worse, the chef/manager/owner dropped a container of cut lemons on to the floor where he was cooking and actually put them back in the container and into a fridge thinking no one sitting at the counter would notice. He then took money from a patron in his bare hand and proceeded to pick up a roll for something on the grill with the same hand. What happened to serve safe regulations? This person was grumpy and was very short with his employees and quests. The employees completely reflects his terrible demeanor. I am so disgusted by my experience I am thinking of reporting it to the health dept. read more

This place is filthy. Went for breakfast and ordered eggs and hashbrowns, my partner ordered pancakes. The sides of the table was sticky and dusty. The hashbrowns were undercooked red potatoes, the eggs cold, and the pancakes must have had no baking powder as they were thick dense and tasteless. How do places like this stay in business? I also checked out their grill and it looks like it has not been cleaned in years. If gets a star because I can't rate zero. read more

Went there for the first time yesterday and was very disappointed in my service. My breakfast was amazing: a pork roll, egg and cheese sandwich on an everything bagel, but our brunette waitress was lacking. She was very rude and didn't even great us or tell us her name. She started with what do you want to drink, which is fine, and took our food orders at the same time. The food showed up before she did with our waters and coffee. She slammed my plate on the table in front of me with a grunt of I'll be back with silverware. She than did not return with silverware and the third time she walked by I had to stop her and ask for our drinks and silverware and ketchup. She came over when she saw my sandwich was done and didn't ask us if we wanted anything else or if we needed more water. Just said here's the check and walked away. I had wanted more food but decided to leave instead. As a server and bartender myself, I'm usually forgiving of someone just having an off day but she wasn't even nice or friendly to us. Probably the worst service I've ever experienced. read more

Great location. Nice servers. Love sitting outside on the deck after a bike ride. But really terrible food - even for a diner. Stick to the basics, like soda, and enjoy the fresh air. read more

The Eutimio sandwich (chicken cutlet, spinach, roasted peppers, sharp provolone, and sauce) is hands down one of the best sandwichs in or around philly. I can't believe that word hasn't got around about it yet. Also, I am not a cheese wiz person but their wiz is slammin read more

Just ordered a cheese burger and fries at Bruno's. 8/14/13 Umm! I was in total shock when the cook (a young lady) well, didn't even give eye contact slop all the food on the plates with her bare hands, no gloves went to the cash register, came back and continue to prepare the food without one hand wash. Don't let's add the dirty finger nails. Another young lady appeared from the back and help push food around with her non gloved hands. It's people you are serving not animals. Would never eat there again. less than one star. read more

For twenty years I've had one or two meals here each year. Recently went for dinner at 6 on a Saturday night. Ordered soups and both came in small bowls about 2/3s full and barely warm. If that weren't enough they were mostly broth. Husband ordered a mushroom cheeseburger and assumed it came with chips or fries and included the usual pickle, tomato and lettuce. It did not. In fact no ketchup on the table and the waiter never came by to ask if we needed anything. I got soup because I wanted desert. Waiter came by finally and left the check before asking about desert. At that point disgusted I paid $20 for a burger, very small soda and two soups. Very expensive for a diner. If the soup was twice the size and heartier as well as fixings for the burger maybe $20 would justify itself. Not sure what happened to Bruno's but we won't be back. Terrible service, expensive and way below average portions. read more

Oh Bruno's...where do I start...I talked my boyfriend into going there for lunch. I had fond memories of going there as a child for milkshakes. Unfortunately, the nostalgia quickly wore off soon after we sat down to have a rather strange an disgusting lunch. We were told to sit wherever we wanted and the place was pretty much empty....we would soon learn why. We received our menus and began looking at the entrées and sandwiches. I glanced down under the booth only to notice trash, and a floor that looked like it had not been mopped since instillation. Then I noticed the table was a little sticky. It definitely wasn't what I was expecting for the area but we were hungry so we stayed. No one came to take our drink order. When the manger/cook saw me looking all around he screamed at the waitresses to take our order. We wanted to be safe so I ordered a pizza steak and my boyfriend ordered a cheese steak. We spilt fries and each got a chocolate shake. The steak did not taste fresh and was mediocre at best. The sauce slopped all over my steak tasted awful and was cold. The fries were probably the best part of the meal and they were half cooked and frozen so that's saying a lot. The milkshakes were so thin and poorly blended that they tasted more like chocolate milk than shakes. To add insult to injury, when we got our check the bill was $33. We couldn't stop laughing when we saw it since the night before we had an amazing 3 course meal with fresh ingredients for $40. When we walked to the counter to pay the bill, I looked down into the dessert counter and wanted to hurl. It was covered in crumbs, the widow itself was grimy and dirty, the inside contained flies and for some odd and reason there was a large bowl of ziti with sauce in the middle of all the desserts that looked like it was about 100yrs old and was spilling out all over the place. There were also several open containers of jelly...why??? I have no idea. I will never step foot in that place again and don't suggest that anyone else does. They really need Gordon Ramsey to come in there and just redo the whole thing but it honestly might be too much for him, I don't want him to have a heart attack. read more

I have been going to Bruno's off and on for over 20 years and up until the past couple of years have found the food good and the place enjoyable. But my last 2 times there were so disappointing I will not be going back. There are still good things to say about the place. The location is adorable, the waitstaff is always very friendly, and the prices are reasonable. But the food - stinks. I ordered a cheesesteak hoagie. I have lived in or near Philly my whole life. I have not only eaten out 100's of chesesteaks of all kinds, but I also make them myself. I asked for fried onions instead of raw, I got no onions. The hoagie was assembled backwards. One the roll was first lettuce, then tomato, then unmelted cheese, then the meat on top. No onions - no flavor. Dry flavorless meat. Unmelted cheese. The roll was good. My husband ordered the pepper and egg sandwich and he asked for onions on it too. We assumed the onions would be sauted in with the peppers - no - the cook made the sandwich with a handful of jarred pickled peppers and then raw onions added on top. Where did this cook learn to cook? My sense is that he is not a cook at all. We hadn't eaten at Bruno's for about a year before this visit, and after eating here this time, I remembered that I had exactly the same problem with my cheesesteak hoagie last time, and once again had to ask for some onions. Note to the so-called cook: to make a cheesesteak hoagie with fried onions - you saute the meat with onions, place the cheese on top and let it melt, then scoop the whole thing up with a spatula and lay it on the roll, then add shredded lettuce, sliced tomato and if not using sauted onions you would then add raw onions on top. Sprinkle the top with a little olive oil, salt and pepper (I also add garlic powder and crushed red pepper). To make a pepper and egg sandwich with onions - saute fresh sliced green (and red) bell pepers and sliced onions, add the scrambled eggs, salt & pepper, place in hoagie roll. read more

Ordered takeout, forgot half our order, and charged us for it. The bagel was as hard as a rock like it had been sitting out for an hour. So disappointed with this place will never order from this place again. It's not worth it! read more

Stopped in last night to Bruno's for the first time. I've gone by that location for years but was lured in by a Groupon. We ordered two appetizers cheese sticks and chicken wings The wings were awful just basically fried little wings with no taste other than fried breading. The mozzarella sticks were fine not any better worse than I could buy from my frozen section at the grocery store. While we were waiting the biggest downside of the restaurant became clear. The owner/cook whoever he was was yelling and barking orders at the little waitress girls entire time I understand that he wants the best service for his patrons however it was well beyond the point of fair. For our entrées I ordered a chicken cheesesteak with peppers and spinach it was good no complaints. My wife ordered a chicken Bruno she enjoyed it very much. So on all the food wasn't that bad; it was barfood. The problem we had was the atmosphere very drab and as I said sound of the cook yelling with my meal was just not good. Maybe the place is better for breakfast or better yet the outdoor seating away from all the yelling is probably where I would recommend eating read more

I refuse to go to this place ever again!! I love the location, but that is it. Do yourself a favor and just go a mile or two down Germantown Ave and go somewhere with good food, friendly service, and a clean environment. If you have children, stay away. The people who work there are tasteless and the food is about the quality of Subway. Go to McNally's or Chestnut 7. Kids eat free on Sundays at 7. read more

I was visiting the Philly area over the weekend (boyfriend lives in Lafayette Hill) and we decided to get Bruno's for lunch. We sat on the patio and it surprisingly wasn't very noisy, despite being on a busy road. He ordered the Tailor Pork Roll & Cheese, and I ordered Tim's Delight (eggplant, roasted peppers, provolone, and sauce on a roll), which I enjoyed. I also tried my boyfriend's pork roll (being from NC this was my first time trying one), and it was excellent. My only complaint with this place would be the service. When we were seated, it took a while for a server to take our orders, and they did not check up on us in a timely manner. Also, when I got my coffee refilled, I looked closely at it and it looked like there were little plastic flakes in my coffee, so I did not drink the refill. Not to mention that by the time I finally got a refill we were ready to leave. Besides that, I enjoyed the meal and I'd like to come back at some point when I'm in town--I just wish the service was a little quicker. read more

Every time I go to Bruno's, I hope that it will get better because I want to support local businesses, but every time it just gets worse and worse. Today I finally had an experience that was actually almost unbelievable and will ensure that I NEVER go to Bruno's again. First of all, the waitress completely forgot the specifics of what we ordered. My friend ordered a chicken cheesesteak with a few dressings, like peppers, spinach, provolone, etc. When it came out, it was just a plain chicken cheesesteak, nothing on it. I had just one question at that point--HOW? I ordered chicken fingers with honey mustard sauce (which is pretty simple, at least), and she forgot the honey mustard. She was at least polite and apologetic about it, though--I thought maybe she was new. When I was eating my chicken fingers, I noticed they were pretty moist, but I was talking to my friend and didn't really think to inspect my food closely. (Of course, maybe it was stupid of me to put that much trust in the cooks there). When I suddenly started to feel very nauseous while eating my 2nd chicken finger, I looked at the meat only to find that it was partially RAW. I WAS SERVED RAW CHICKEN. Naturally, I was horrified, because anyone who has basic knowledge of food and/or cooking knows that eating raw chicken is dangerous and can expose you to salmonella. But that's not even the worst part of this whole ordeal... When I alerted the waitress to this seemingly obvious problem, she went back to the kitchen to tell the cooks, and when she came back out she told me that they wouldn't give me my meal for free (which was dumb because it was only about $5 anyway), but they would give me two more chicken fingers! Oh boy! Just what I wanted after accidentally ingesting raw chicken: more raw chicken. As the waitress was telling me this, the fry cook came out to our table, I assume to apologize for this clearly egregious error. When I told him (calmly and politely, I might add) that I didn't want the extra chicken fingers because I felt sick, he was INCREDIBLY rude. He actually started mocking me, saying, "Oh, DO you feel sick? Oh, I'm SO sorry, I feel SO bad for you" in a clearly sarcastic manner. I am not exaggerating. He didn't even seem worried that he had just endangered a customer due to his pure negligence, and decided instead to mock me. I actually could not believe how he was speaking to me--as someone who has worked in the food service industry before, I do not always believe that "the customer is always right" and I understand that customers can be really unfairly demanding at times, but I'm PRETTY SURE that, considering he gave me food that literally could have poisoned me, I was right in this case. I truly cannot believe how rude he was. The owner/manager wasn't even there at that point, so no one was there to resolve the problem. I will NEVER be returning to that restaurant. read more

nice place a little loud w buses/cars if you sit outside bc it's at a busy intersection. street parking is easy to find. nice waitstaff and tasty food. read more

We stopped in yesterday for lunch and were greeted by a friendly waitress. Then the head cook/manager, by the name of Tim, I believe, started to berate the waitress incessantly. He was by far the rudest person I have met in a long time. At least 4 times in 5 minutes did he ask "Where is my rye toast? The waitress answered four times: It's in the toaster. Each time he used a much more rude tone. But this wasn't the worst part of the visit. When it came time for us to pay I had the correct amount of money in my hand and he announced that the price had changed, then he rudely stuck a copy of the menu in my face and pointed to the line at the bottom of a page that says prices are subject to change. When I asked why he just did not throw away the menus he replied that they are just for people to see what they have, not what the price is. I almost told him to keep his sandwich, but I was hungry, so I paid a dollar more than was no the menu. I will not return to this restaurant again... I suggest you don't either. read more

Great place, great hoagies, great service. I had the Bruno Hoagie. The owner even gave the kids $5 for the jukebox!

Came here for lunch today. Lovely atmosphere, but the food was not edible. My daughter and I both ordered cheeseburgers. Flavorless, but what was worse was the smell. Dirty dishwater. And there was a little bug in my salad. My son ordered the chicken parm, which also smelled like hot dirty dishwater and yet managed to be greasy. If you come here, get the frozen desserts which are from Bindi, an Italian company, and are all wrapped at the factory. This place is filthy. read more

If your looking for a cozy spot to eat breakfast, lunch or dinner than this is the place! The food is delicious with very fresh ingredients and all homemade and the location couldn't be better! My husband and I stopped in for lunch on a Saturday after a long run through Valley Green and this was the perfect treat! We both had hoagies - I had the Chestnut Hill, fresh oven roasted turkey with russian dressing, bacon, cheese, lettuce, tomato and onion on the freshest roll I have ever had and my husband had an Italian hoagie. We live in center city, however both agreed that these were the best hoagies we have ever had in the area and we will definitely be coming back for more and more! We had excellent service, a young girl who attends Chestnut Hill College, which is right across the stress. You can tell its a friendly, family owned business dedicated to serving patrons good food! read more

I went to Bruno's for Sunday breakfast, and while the service was good, the food was lousy. The scrambled eggs had clearly been sitting on the grill for awhile and were kind of rubbery. The "home fries" were a few chunks of cubed potatoes that were nowhere near fried, and the coffee was more like coffee-colored water. I've been to Bruno's lots of times, and really like their steak sandwiches, fries, and milkshakes. But, STAY AWAY from breakfast. read more

Perfect for kids and families. BYOB, food is very good, price is totally reasonable, service is good. I love this place, would easily go there before Denny's or Friendly's. read more

Nothing particularly special about this place. We drive by often after church and were curious. The food was very average. Our server, Karen, was very nice! The owner seemed to only greet his regulars and only walked past us. We were taken back by a customer who had their small dog with them in the booth. read more

I've been to Bruno's twice, and both times were ok. It's a great location and has outdoor seating, which is nice. Their food is pretty good too. However, their service just isn't the greatest. Their wait-staff seem to be very young, and last time I don't think our waitress even so much as cracked a smile. She looked miserable the whole time, which sort of brought down the whole experience. read more

I have to give credit to the servers at Bruno's, the boss is not kind nor does he seem to be an easy person for whom to work. Most of the servers are extremely helpful and kind (superiorly so!), but there is at least one who seems to be taking the lead from her boss. I have been a loyal Bruno's customer for years despite occasional indigestion from the greasy (but usually yummy) food. Today was the last straw for me as I was given metallic, old-tasting food that I had the gumption to tell the staff was inedible. I was not offered an apology or another meal, but was given the full tab for a meal that I couldn't eat. In what seemed to be an act of retribution, the young, female server actually charged me extra for a portion of my dinner. I can't completely blame her as it seemed she was the brunt of all her bosses frustrations--when I had entered the restaurant he was publicly humiliating her. Servers: I know you can find a better boss, verbal abuse is never acceptable and you don't ever deserve to be treated that way. You're worth a better working environment. read more

service was absolutely horrible. i waited 10 minutes for someone to assist me. the hoagie i ordered was incorrect, they forgot lunchmeat. the tomatoes were soggy & rotten. they forgot bbq sauce on my other sandwich. fries were burnt & oil was old and there was hair on my pickles! !! i will never in my life return to this place, everything was terrible especially the staff behind the counter. i will let everyone know not to ever go here! ! read more

run for the hills! this place is gross and service is horrible! you will get better food and service at McDonalds. I was sick for 5 days after eating here. I contacted the health department because this restaurant needs a serious food inspection. Do not eat here. you will find soo many cute, good restaurants in the area and this is not one of them. My cheesesteak looked like spam on a bun and I asked for raw onions and got red onions, which I had never seen with a cheesesteak. The pickle was soft and gooey on top..rotting. gross! read more