The burgers were good, but nothing special. Pretty greasy, similar to fast food. The atmosphere and concept is pretty cool, though. All-natural Angus burgers, craft beer, milkshakes, and more. I'll probably return, but I was expecting a higher quality burger. For two people, we spent $25 (2 burgers, 1 regular fry, 2 beers). There are plenty of options, so I'd say it's worth checking it out if you're in the area. read more

BurgerFi - Burgers Near Me - Cuyahoga Falls, Ohio

We just ate here for the first time and was very disappointed. I honestly think 5 Guys burgers are way better. In fact, Dairy Queen's burgers have more flavor. They didn't have the items to make the two burgers that we tried to order, and the items that we wanted on our burgers were left off. My husband received the wrong cheese on his burger. They also don't have gluten free buns. Okay, they can wrap in lettuce for a slight up charge. The problem is that they don't give you anything except paper for the burgers. My burger completely fell apart and I had nothing to set it on. We will not be back. read more

Orders through the App are always wrong. Today was order #5 - a CEO burger, a vanilla shake and a bottle of soda. The CEO burger had NOTHING on it! I have a screenshot of my online order just in case I need to prove anything. The vanilla shake was supposed to have chocolate syrup ON it but they made it a chocolate shake. I only go here because my son likes it and it's on the way home from my daughter's ballet classes. Save your money - you can get a great grass-fed beef burger at the Flip Side or at least a better tasting and more consistent burger from Five Guys. Edited to reflect correspondence with the owner: I received a prompt email from Kris, the owner, who is doing all he can to correct the ordering issues. I think that counts for a lot. This restaurant is in an area that I would like to see continue to thrive so I hope they are successful. We will most likely give it another try since my son and daughter enjoy their burgers and shakes. Thank you for your help, Kris! read more

First off, let me start by saying that my wife and I have ordered from burgerfi roughly a half of a dozen times. We continued giving them a try out of convenience, given the location. Well, convenience isn't selling this place for me anymore. I've been waiting to review this place, in hopes that maybe once they'd get my order correct. Secondly, let me point out that these specialty orders are typically conducted over their online ordering system, where communication of the order is pretty straight forward, given the written word and all. I'd be impressed if they were able to make a custom order correctly just once... But that never came. No more stops here out of convenience, that's for sure. Not to sound too harsh, but I don't understand (or question, rather) how this place is maintaining profitability, given the prices and inconsistent (or in some cases, absent) positive qualities... read more

Burgers are good. But nothing really outstanding to make them a whole lot better than Five Guys or other burger places. Toppings are great. Buns are good. Burger itself...I think they forgot to season mine. The veggie burgers though are kind of awesome. Fries are great: imagine crispier Five Guys fries. Good service, kind of loud interior. Kind of pricy. In all, just another "boutique burger joint". No real reason to return. Or even go there in the first place. I'll stick to Brown Bag. read more

Since I am a self-described burger fanatic, I decided to give the new place in The Falls my attention. I stopped there the other night, parked on the street just outside, and cautiously approached the counter to order. The menu on the wall behind the counter describes their standard burgers, and provides a long list of items used to build your own. Since it was my first time there I decided to give the standard cheeseburger a chance, figuring that would let me experience exactly what BurgerFi has to offer without it being overwhelmed by all the extras. First thing I noticed is the standard burger consists of two patties, not a good sign in my opinion. I asked how big the patties were and was told they are each a quarter pound before cooking, exactly what I feared. Most fast food joints prefer the quarter pounder because they can cook them quickly: get the customer in, get the customer out. Unfortunately that means most fast food joints, in order to sear the patty to give it a caramelized taste, cook the patties to the consistence of cardboard, which also is why I avoid all fast food joints. But I was hungry and already there so I stayed. The BurgerFi Cheeseburger comes with the typical orange American-style cheese, a potato bun, lettuce and tomato for $6.97. Being in somewhat of a hurry I passed on onion rings or fries. After a reasonable time my order came. The first thing I noticed surprised me: the cheese, one slice on each patty, was actually melted. It wasn't just thrown onto the bun during assembly. Nice touch. And "BURGERFI" was burned right into the top bun. Clever. The patties were NOT overcooked and even retained a bit of juiciness. While the meat wasn't the best I've ever had, it was a definite grade above the Golden Arches and the like. And, my fault, fries and/or rings probably would have complimented the burger nicely, but would also have pushed the total to well above ten dollars, the range where one expects real gourmet food. The young gal behind the counter, Kayla, was very polite and knowledgeable, and I got the feeling she really wanted to be helpful. However, BurgerFi is not a gourmet burger by any stretch of the definition, but they charge like they are. I would classify them as a higher-end fast food place. For the price of my burger I could have gone next door to Chipotle. And since the minimum number of stars required to review is one, and if I would ever review those fast food joints I would have to give them one star, and since BurgerFi is actually better than those other fast food joints but nowhere as good as the gourmet burgers I usually try to review, I give them two stars. read more

The burgerFi cheese burger is one of the best burger i ever tried. Also the onion rings is delicious. read more

BurgerFi - BurgerFi - Burgers Near Me - Cuyahoga Falls, Ohio

The food was okay- I ordered a single with lettuce, tomato, and grilled onions and a side of fries and a small fountain drink. Everything was tasty but I paid over $11 for what I thought was an average meal. I probably won't go back because it just didn't "wow" me much. read more

BurgerFi - fries and my single kinda petite looking burger - Burgers Near Me - Cuyahoga Falls, Ohio

We ordered from Burgerfi and no complaints about the food except the order was wrong. We ordered 2 custom toppings burgers and they were the same. The food aside when I walked in the place looked like it was closed. No one was around, I could hear some noise in the back but they never came out. My food was just sitting on a table so I took it but I wanted some ketchup but there was no one to ask. I understand COVID is throwing things out of whack but a little customer service would go a long way. read more

I grew up in Cuyahoga Falls, and haven't been back since the whole plaza was built - I was pleasantly surprised by Burgerfi. It's got a great atmosphere and design, and the burgers are pretty good. I really like the concept of the restaurant, and that they use fresh ingredients. The sauces that you can order with the fries are delicious and addictive, especially the garlic aoli! Definitely one of the better spots in the area, and I plan to keep coming back when I visit. read more

BurgerFi - Burgers Near Me - Cuyahoga Falls, Ohio

We ordered tonight for the first time since they reopened. We enjoyed it in the past and were in the mood for burgers tonight. Service was fast and the order was right. However when we got home to eat we found the french fries SO SALTY!!!! I had to lay out paper towels and wipe them down. After that they were perfect. An inconvenience for sure but whatever we moved on. Onion rings were huge and delicious, I ordered those with no salt so no problem there. The main issue I had was with my burger. The lettuce was a joke!! A thin, wilted, tiny piece. I can forgive some wilting due to the heat of the burger but this was just gross so I pulled it off and didn't eat it. The meat wasn't what I remembered, flavor was okay, texture was just a bit off. For almost $30 for two burgers, fries and onion rings, I expect better. read more

BurgerFi - Lettuce - Burgers Near Me - Cuyahoga Falls, Ohio

Excellent burgers. I had the breakfast burger and it was juicy, flavorful and just great all around. The chili cheese fries were good but they could use some more chili and more cheese. The burger came out fairly quickly and the service was pretty good overall. read more

It was my first time having burger fi and I'm a burger fanatic and just loved it. The food came out fast and fresh! I had the conflicted which is one veggie patty and a beef patty. The veggie patty was AWESOME. The fries were thick, fresh and topped with herb, parm, and aoli. Fries were comparable to five guys and the burger was way better than the rail but comparable to flip side but a few bucks cheaper! This is definitely one of my new favorite places to get a nice burger. Lastly, the manager was so so so kind and welcoming. He was one of the nicest people I've encountered in a restaurant! Very pleased for my money! read more

BurgerFi - Burgers Near Me - Cuyahoga Falls, Ohio

Heart breaking to wait 25 minutes for a take out with only 3 orders in front of you that had been in for 15 minutes already. Only to get home and all your food to cooked to shit. read more

Been there 3 times and I am done. Obviously I have given it a fair shake. Burgers are nothing special so I tried the chicken today. Once again disappointed. My wife likes it a little more then me so that's why I've gone back but she agrees that there's better out there especially for the price. I'll drive a little farther and go to 5 guys from now on. The only thing good here is the onion rings. read more

Quick service and tasty burgers. The burgers seem kinda small, but the fries make up for it. Custard is too expensive.

I had their brisket burger. The meat was flavorful, though the patty was much smaller than the bun. My husband had the regular cheese burger and my son built his own. They both enjoyed their burgers and my son felt it was better than 5 Guys. However, we all agreed Swensons is the best. We also ordered a bucket of fries...which was a huge portion and were nicely cooked. Wish they had vinger for the fries. The price was high and I do not feel the value was there but the service was awesome. Everyone was friendly and helpful....and seemes very genuine. read more

Not God I do not recommend going not worst the money the workers were not very inviting and they were not very friendly

Went here to eat and I have to say although the food was good and the service not too bad I doubt that we would be back! Two cheese burgers and one French fry(even though I asked for two and the cashier insisted that I only wanted to have one because they were big) still wanted a second ff! The price was not worth the value that we received!! Got a response back from Burgerfi after posting this. Appreciated but still too high priced for my families budget! read more

Kiana and Katelyn were so friendly and helpful. The food was delicious.I will come back here everyday.

the manager working on 12/13 at around 3pm treated his coworker and customers TERRIBLY we sat inside eating and was just grossed out at the way he spoke read more

My husband and I have been wanting to try BURGERFI for a while now and Saturday night was the night. I was surprised that there wasn't a longer wait since it was the 4th of July. We were sort of excited about the concept of a restaurant serving burgers and wine/beer. When I saw patrons drinking from plastic cups on the patio on our way into the restaurant I assumed that they didn't want glasses on the patio... wrong. I ordered red wine and it was served to me in a plastic glass - much like a picnic or a cost-saving wedding reception. Nothing about BURGERFI seems to be "cost-saving" though. This place is expensive compared to other burger places with better food. The dining room itself was crowded! The two of us were lucky to find a high-top for 6 (we would have taken a smaller table but there were none available). One thing I noticed was that many families eat here and seat the kids at a "kid's" table while they sit at another table. I am a stickler for atmosphere and I did not like the atmosphere of this restaurant. It is light, bright, open, and stark with a cafeteria-style service concept. We didn't expect this based on the reviews. The chairs (though lovely as pieces of stainless steel sculpture) reminded us that we were not expected to hang out there. The low backs ensure that patrons don't relax and contemplate their surroundings (or their food) too much. The atmosphere conveys the feeling, "Eat your food and get out... don't think about it too much." We ordered cheeseburgers - I paid $1.00 for extra cheese. We also got a basket of fries (extra crispy at NO extra charge). I requested a side of hot sauce (waaaaayyy too much vinegar - the sides of my tongue were numb until Sunday afternoon), and a side of sliced jalapenos (fresh!). The fries were ample and done perfectly! It is hard to find fresh-cut fries cooked extra crispy! I was disappointed by the size of the condiment cups for the self-serve ketchup. If you've ever visited someone in the hospital and they put their medication in a shallow, single-serving paper cup (about the diameter of a half dollar), you can picture the size of these condiment cups. My husband stayed at the table to guard it while I went to get ketchup. I could only carry 3 of these back to the table at once - hardly enough for a basket of fries. I love potato buns - and the cute BURGERFI brand burned into the tops were a nice touch. The burgers were quite small but were tall. For the life of me I cannot remark on the flavor of the meat! There was nothing extraordinary about the burgers. I can describe every nuance of a Swenson's double cheeseburger, or a Roosters cheeseburger, but I can't describe anything about the taste of our burgers on Saturday evening. I understand that part of the allure of BURGERFI is the "free range, no antibiotics, no hormone" state of the beef, but how about taste? Each burger has two thin patties - would there be more taste with ONE 3/4 pound patty? I eat for taste as much as I eat to live. Sadly, there was nothing about the burgers that I will crave in the future. Considering the $40 price tag for the evening meal, I expected an amazing experience. The youth and excuberance of the wait staff leads me to believe that BURGERFI would be a GREAT place for a teenager to get a job! It also seems to be a good place for families to bring their kids. However it lacks atmosphere and is TOTALLY OVERPRICED (even given the charmed life of the cattle one consumes here). I am giving BURGERFI 3 stars for a mediocre meal, but I can't imagine that we'll be back. read more

The food here is awesome and it came out fast. Abbey was awesome with helping me pick the right burger since it was my first time here. I would definitely come back. read more

Meh. Average burger/veggie burger, mine was cold when I bit into it. Better ones could be made at home with a George Foreman grill. Fries were undercooked. Many of the Coke drink options weren't available. Loud crappy music along with poker on the TV were entertainment fails. read more

Does not hold a candle to five guys. Burgers were cold and so were onion rings and fries and we ate in the restaurant. For a place praising the all natural burger they could do with a little less packaging and paper waste. Think sustainable. read more

I picked up a burger and fries. It was ready at the counter for my online order. I didn't really enjoy the meal it wasn't very hot and just didn't have much flavor to the burger. The fries weren't good and seemed like they had been sitting out a while. Not impressed and won't be returning read more

My kids and I stopped in for a late lunch. This was our first visit. With only a few customers there, the staff was willing to take the time to answer my question and offer suggestions. We got 3 single cheeseburgers, a hot dog, and a bucket of fries. Our total was $30. We are fans of 5 guys and this place doesn't quite measure up. I might try again, but next tme I will get something else. The fries were good, the burger just mediocre. read more

BurgerFi - Burgerfi single cheeseburgers and hot dog - Burgers Near Me - Cuyahoga Falls, Ohio

This used to be our favorite place to go. There is new management and I feel the quality in the food and service has gone down. The french fries used to be crisp and now they are pretty soggy. The veggie burger used to be thick and flavorful and now it's half the size and pretty bland. The employees are nice but seem kind of careless. It takes a while for someone to notice you're at the register or to bother coming over to take your order. It's still an okay place but not what it used to be . read more

Quality of food and employees have gone downhill. I expect they will go out of business soon

This is where I lost my BirgerFi virginity. And man let me tell you it was better then the first time I lost mine lmao jk the burger was absolutely gas on pump 9 Isabelle recommended me the CEO burger & the urban style fries. Super legit stuff & she was super duper nice and I'll def be back along w my friends mostly bc of her big bright smile as soon as you walk in. 10 out off 10 recommend read more

First time here. I ordered a burger, fries, chicken sandwich, kids hot dog, 2 drinks and a shake. Total was over $40. One of the drink machines was leaking water from one side of the place to the other side, making a river in front of the register. The 10 ft wide ceiling fan was on warp speed and was very uncomfortable to eat under. Food was eh, fries were pretty bad. Won't be returning. read more

Decided to give this place a try, they've been open for a while so I thought the "kinks" would have been worked out... I was wrong. I showed up at lunch time and the place was busy. I ordered a double with a fried egg, and regular fries and the wait began. It was was 23 minutes total, the Burger was ready in about 10 and it sat marooned on the counter, waiting for the fries. Now, plenty of fries were coming out, but none for my order. The counter staff didn't seem to really have a handle on fast casual dining. Finally someone who I assumed was the and manager notice the bags just sitting there and asked what the deal was. When he learned my order and another person, who was waiting longer was waiting he directed the staff that the next fries should go with these orders. The manager apologized and offered a $5 gift card for the inconvenience, but to compound the problem, the counter staff couldn't ring a gift card! A quick glance at the receipt for the gift card and my order showed 23 minutes to get the food. The fries were really good and hot. The burger, was not hot, but even though it was "warmish" it was good. I imagine the burger would have been really good hot. I will give it a try again, but next time I will make sure I have plenty of time to spare. I hope this was just a bad day... everyone has one now and then. read more

Very good food. Burgers were juicy and big. I added grilled onions and mushrooms and had about two bites worth ( disappointed) fries and onion rings were awesome! read more

When they first opened I didn't like the burgers, just not good in my opinion. My husband wanted to try them again so we ordered them from uber eats- burgers and cheese fries. Although expensive, the burgers have much improved. Maybe better quality beef? I don't know but they are yummy & the fries are even better. I only have three stars because it's so expensive read more

Despite everyone following various diets in our house, one place we all agree on is BurgerFi. Their burgers are fantastic--so say us all, including one "sometimes" vegan and one "sort of" vegetarian. Plus, their fries and onion rings are amazing, especially since you can now order the fries "well done," even by delivery on DoorDash. read more

Neat place. One of the best burgers I've ever had. Better than 5 Guys. Better than Red Robin. Probably better than Swensons. They have beer on draft too! They're a little pricey, but it's worth it. You can even dine out on the street and people/car watch. Will be back again and again! Watch out for the Big Ass fan! read more

This is my second visit for a good fast food burger. On my first visit I got the breakfast burger which was good but a bit too much food for me. This time I made my own swiss, onion, and mushroom burger and it was awesome! And the create your own drink dispensers bring the kid out in me and I tried 4 different combinations. I would pass on the parmesan and herb topping for fries, it didn't do much for them. Also beware if they have their giant blade fan on, we had to anchor all our items down so they wouldn't blow away. read more

Burgerfi reminded me of my favorite burger place in Pittsburgh, Burgatory. From the decor to the taste! Burgatory has a leg up in many areas, but that also includes price so I'll live without! My visit to Burgerfi was prompted because I recently adopted the AIP Paleo diet for health reasons, and I was feeling particularly overwhelmed with all the added complications to my life. Since their meat is of significantly higher quality than normal restaurant meat, I was so excited to try it! I unfortunately had to make my own bun, but I did love the branding on my husband's. My burger was also relatively naked, with only grilled onions and grilled mushrooms, but OH MAN. Biting into it was the best thing I could have done for my emotional well being that night. And physical, of course :) The best part? It's within walking distance. read more

Burger Fi is back! I always liked this place from the start. Then they closed for a while. But now they are back with a much better staff. Food was hot and fresh. My son had the Breakfast all day burger with a sunny side up egg on it. The yolk broke perfectly on the burger covering it with that delicious fried egg taste. And yes, I had to have a bite. I actually opted for their new chicken sandwich. Watch out Chik fil a. There may be a new sherrif in town. It was a juicy piece of chicken on a soft Burger Fi bun. Of course the fries and rings were delish as usual. Glad to have it back in town. Keep up the good work! read more

This is our favorite burger place. The burgers are always fresh. I really like onion rings and hubby likes fries. I love the cry-Fry on the menu. (You get both).The special truffle and aioli sauces are amazing and worth the extra cost. I get it in the side and then you can use it anyway you desire. This place is clean and fast and really seem to care about their customers. Keep up the good work! So we tried this place after the re-launch. We miss the friendly customer service. Every worked had this sad face going on. Cry-fry was much better before and fries were a smaller portion this time. Hubby said last night" honey not that impressed with burger-fi. I don't think we will back anytime soon especially for the price you pay. Hope this helps to improve for you success 7-31-18 This used to be great. It temporarily shut down and after reopening it's just not the same. Went to order via website...no....called... not taking to go orders. What is going on there? Do they really want your business? Their actions aren't saying so. read more