Rafael was very friendly Knowledgeable and helpful…read more Great business with great price, goo honest and dedicated people I am very happy with Infinite Appliances

At Infinite Appliance, the team was super friendly, professional, and genuinely helpful. They…read moreanswered all my questions and let me browse their inventory without any sales pressure. Their communication was excellent -- I placed my order in the afternoon, and they delivered the next morning with clear text updates on timing and arrival. Installation was fast, and they removed the old defective refrigerator without any hassle. I highly recommend them as a reliable source for quality appliances. My unit was essentially brand new, open box. It had a few really small dents and some scratches, but one has to look closely to notice.

As others have noted, Pacific Sales is now a subsidiary of Best Buy. We had a great experience with…read morethem when we remodeled our kitchen. The representative we worked with was quite helpful in understanding different ways we could achieve our goals while saving money. He had some especially great suggestions about mixing brands of appliances to get the best outcome. They took time with us and answered all of our questions, we felt the prices were fair, and communication about our order was the usual best-buy email process which worked just fine. They were also great about communicating delivery times. I'd gladly work with them next time, too!

They are now inside Best Buy, but still provide exceptional customer service. I was helped…read moreimmediately, provided with GREAT information and the entire purchase of a washer/dryer and refrigerator was quick and without problems. We scheduled our delivery for next month and can't wait for our new appliances!

Purchased a top-of-the-line Thermidor dishwasher here, and thought shipping would be a headache…read morebecause we are pretty far away in a rural area. They took care of everything. Zero problems. I couldn't believe how painless it was. The folks were super nice. It'll be my first stop for any future appliances. Their inventory seems to move fast, so if you see something, jump on it. If you're looking for something specific, it'll probably show up. You just need to keep checking.

Amazing, unparalleled customer experience and high quality appliance delivery!…read more My fridge broke and I happened to find Appliance Hub online. They were immediately helpful, friendly, and reliable. They helped me figure out what my replacement options were and where they might be able to source them. Throughout the whole process they responded to calls and texts right away. The delivery experience was also very smooth and professional, (and it wasn't a simple installation!). Their pricing was very reasonable as well, Will definitely use them for all appliance needs and would highly recommend!

I purchase a used 2014 Subzero BI-48 from this store with 90 days warranty. Shortly after it was…read moreinstalled the icemaker area started to leak water resulting in the ice frozen together and water leaking in both the freezer and non-freezer compartments. I called the store and they promptly came out to diagnose what might be the problem. The short story is that they came out many times replacing the icemaker, water valve, and door between freeze and fridge. In the end, the problem got fixed. I want to specially recognize their strong commitment to stand behind their sales. Definitely would recommend this place.

I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read moreand intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided to replace it rather than repair it. I found San Jose Appliance Store through Craigslist, contacted Anthony, and arranged delivery of a used oven. The oven was delivered promptly, and my old oven was hauled away for an additional fee. Unfortunately, after installation, I discovered that the front burner would not ignite properly. When it did light, it often released gas into the kitchen first, creating what I believed to be a serious safety concern. To the company's credit, they sent a technician to inspect the stove. The technician was courteous, but the repair was unsuccessful. During the visit, brake cleaner was sprayed inside my kitchen, leaving strong fumes throughout the house. My wife and son both complained about the odor, and my son later developed a headache. A few days later, another repair attempt was made when a replacement part was brought to my home unannounced. Unfortunately, it was the wrong part. I then contacted GE directly and discovered that the serial number listed in the advertisement was incorrect. Once the correct information was identified, I learned the stove was also missing two racks and required a replacement handle. I ultimately spent about $150 replacing those items. I was also unable to obtain a proper invoice because I was mistakenly given another customer's paperwork. When I raised these concerns, I was told the stove had been sold "as is" despite the advertised 30-day warranty. I was also told the missing parts and defective burner were merely cosmetic issues and accused of "trying to demand money." To be clear, I never demanded money. I simply asked the company to provide the correct replacement part so the stove could be repaired safely and function as represented. That request was never fulfilled. Anthony briefly suggested a trade-in arrangement, but multiple messages later indicated that no exchange would take place. The only remaining option offered was another repair attempt, by which point I had lost confidence in the process. Adding to my frustration, I later discovered that the oven I paid to have hauled away was being advertised for resale on the company's website. At this point, I have purchased the necessary burner part myself and will hire a qualified technician to complete the repair. This has been an expensive lesson. I was not seeking a refund, discount, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty. Update: In response to the owner's reply, I would like to clarify a few points. My concerns remain unchanged. The oven was sold with a faulty burner, and despite two repair attempts, the issue was never resolved. I also did not "demand" money. I initially proposed a simple solution: that the business owner obtain the correct replacement part and ship it to me, which would have eliminated the need for any refund. When no effective resolution was provided, I purchased the correct part myself. This was not merely a cosmetic matter. The issue involved a burner that failed to ignite properly and allowed gas to accumulate before lighting, which I considered a legitimate safety concern. At this point, I no longer expect this business to honor its warranty when doing so is inconvenient or costly. My review is based solely on my personal experience. I encourage prospective customers to consider all available information, including both the owner's response and customer reviews, and make their own informed decision.

My room remodel is finished now and although I had a bit of a challenge with feeling fully welcome…read morein the store, the lovely vanity and fixtures especially the cool square shower head are amazing. The vanity counter top is gorgeous. The installation by professionals I hired called Maison Remodeling Group went fine. I'd definitely go back to this store to pick out items for another room.

Do not buy from these people. I ordered a washer and dryer…read more When they were delivered I had to make a separate appointment to get them installed (more than 2 weeks later). When the installers showed up they unwrapped the washer and noticed damage. They blamed it on the transit company. That was 3 weeks ago. No follow up; no fix. Buy from Best Buy. They are reliable and give you one year same as cash.

Probably would not go to this location again. Bought an Viking stovetop in October 2017, and…read moreawaited for it's delivery. Unfortunately, I made a mistake in my work schedule and was not there for pick-up. Best Buy rep calls to say they will help me reschedule tomorrow, but instead I just get an email confirmation for the next shipment date. Just before the delivery date, I called to confirm the shipping time. The rep told me the stovetop was sold to somebody else. The phone gets transferred to the store where I purchased the stove, and they couldn't figure out where it was but told me it was a labeling error in the system. We wait a whole month to find out after thanksgiving that the stove was shipped to a different warehouse and that they can no longer find it. 2 Weeks into December, they were able to locate the stove and find that it was shipped for repair. It is now January, our home is almost done renovating, and we still have no MF clue where this stove is. We issued a refund today, because we can no longer wait for it to come back to the warehouse. Dont get me wrong here. There are great products here, but make MF damn sure that you are there for delivery, otherwise they will take your stove back and sale it to somebody else while telling you its lost somewhere in the warehouse or repair. TLDR: Only one chance for your shipping date, otherwise they will flip the item back for sales.

Jose Marquez provided amazing customer service for us! We were shopping around the first time we…read moremet him and he was extremely patient and thorough in explaining the different options we had for a new dishwasher. There was no pushiness whatsoever and he was just so nice! We made sure we got his name for when we come back. I waited until Presidents' Day weekend for any special deals and we got free installation! I called around for prices after having decided which one we wanted and Pacific Sales had the best price. I went back to order with Jose but he was with another customer and Arash was also very nice and patient. I have to say I am blow away by their professionalism and all around customer service. Based on this, I would have actually still come back even if they didn't offer the best price. I appreciate that they are not compensated based on commission so you can truly feel the team spirit on the floor. I got my dishwasher delivered and installed in about a week. The installer definitely did his job but he was certainly in a rush to get in and out ASAP. Not the same kind of service as the sales reps but no real complaints from me.

The lady who helped during the returns is nice and friendly. She was helpful. Unfortunately, the…read morerest of the store no one greets you or says thank you. It was difficult finding someone to help me find things. The value was fine but I chose to drive further to another location because it f their service.

Apparently Home Depot customer service is monitoring their review on Yelp…read more Is this a joke? Even before you asked me to contact you guys directly I did it the same day and no response and followup. I was asked to provide my contract # and I did. Nothing. What is your purpose of having customer service dept when it is not followed up? Dont bother to expect any improvement.

Kitchen remodelling is one of the most intricate and very detailed oriented task to tackle. It is…read morethe heart of the house. Being said and before you decide to do kitchen remodelling, make sure you have the time to work closely with your contractor! I worked closely with KF from the design to execution throughout the completion of the project. Let me share my experience with KF in details. Working with their sales rep was a smooth process. We worked with Dean through the selection of cabinets, floors, countertops, sink and faucet. Then here comes the selection of appliances. We shopped around and selected the appliances we will put in our kitchen and then gave the details to KF to incorporate it into the layout of the kitchen. A layout and a 3D model was made for review to visually see how the new layout of the kitchen will look like. This is where the critical part of the work needing your attention. Make sure to check the clearances provided for the appliances are all correct. The designer did not check the size of stove we will use. Mistake was made to our layout. We didn't catch the mistake as well and drawings got released for final approval. Then the execution, demolition to our kitchen took place as scheduled. 2 guys came in to remove all the old cabinets, countertops and appliances. It was a 3 day process to demolish and clear the debris. Prepare the walls for new construction. The electrical work. One electrician started to put new outlets and upgrade our electrical sub panel. This is where it got tricky because the new location of our panel is still part of the walk-in closet. The city inspector pointed out it is against the building code to relocate an electrical panel from a closet to a walk-in closet. The good thing was I was able to divide the walk-in closet into two rooms. I contructed a wall to divide this room into a storage where the new electrical panel is located and a separate walk-in closet. I did this work myself because it was not part of the contract. It will be an additional cost if I have KF do this work! The intallation of the cabinets! This is where we discovered the layout was incorrect. The clearance made for the stove is 36 inches, we ordered 30 inches stove. The location of the cabinet for the garbage was wrong too. KF ended up replacing 5 cabinets at their own expense to correct the layout. Make sure that during this process you check every position and clearances for your appliances are correct. This your final check before countertop measurement! The measurement of countertops and backsplash. A guy came in to make a template for the countertop and backsplash for fabrication. The process is to measure and install countertop first and then measure and install the backsplash. Make sure to check the level and squareness of the backsplash and countertop. I checked the backsplash and it was out of square. I have them corrected it on the spot! This is a very critical process and very expensive to correct if installed incorrectly. The installation of new flooring. I picked LVF to replace our carpet and hardwood. There is only one type of floor we use for the entire house. This went very smoothly and efficient. The worker even show up on Saturday to do the work. He knows how inconvenient for the owner is to move things around to clear the areas to install new flooring. Kudos to this worker who did our floor. The installation of appliances. It went smoothly except the anti tipping bracket of the stove was not properly place to capture one foot of the range. I went back and forth with the installer to correct it but I ended up correcting it myself to get approval from the city. The final touches. Ensure you are there and inspect every square inch of the cabinets and walls. You have to point out to the workers to put caulking on every holes you see. KF workers were not very thorough on their final touches. The final inspection. This is where the city will come in to inspect the electrical work, the wall I constructed, the undersink cabinets and do some testing on new circuits of the kitchen. Check and check their work. If you are not satisfied with their work. Make them correct it. This is your only time to tell them to correct things you are not satisfied. For example I have them replaced the valve of the faucet where one of the hoses has tight bend. Check fittings for leaks. This is very important! As I elaborated above, KF has the means to do the work. The coordination with their project manager was not very proactive. You need to make many follow ups to get the work done. Some days have no work activities. A couple of days they worked upto 8 in the evening! Overall I am happy with the result of their work but I also spent many hours to work with them. At the end of the day, it is you who will live in the house and it's your kitchen! When it comes to cost and the hours I spent working with them, the overall cost of this project was expensive.

Kitchen Fantastic made my dream kitchen a reality down to details I didn't even know I wanted, but…read moreso glad they had the expertise to tell me about them. There workers were very professional and timely and paid close attention to details. I couldn't be happier. Thank you Kitchen Fantastic!