My car had a bunch of scratches on the hood and the front doors. Caliber Collision seamlessly handled the coordination with my insurance company and were very helpful with the whole repair process. Their work is of great quality and I would highly recommend their services. read more

My 2015 Toyota Corolla got rear-ended and I chose this place because they partner with the local Toyota dealership (usually quicker turnaround for parts) and was close to my house. I worked with Lina, who was very friendly and courteous. Without going into detail, she went out of her way to help me with the insurance company which helped me a lot. They also buffed out a bunch of scratches I had for no extra charge. Great experience! read more

Caliber collision working on this after I posted this review. Expecting an update later today. I have to say after I posted this review - their response time was pretty fast! -------------------------------------------------------------------- Had my car here for 2+ weeks and kept getting messages that it was on track for a specific delivery date. 3 days before the delivery date when I called to check up on the repair status - my advisor told me the date has been pushed out by 2 days. Surprised to find that out especially after I called and none of them followed up. Same evening I get a text saying the repair has been pushed out 4 days and not 2. read more

Caliber Collision is a great company, they repair my car very fast and with high quality and it really appreciate that work. Highly recommend their service! read more

Car repair was great and turn around for car return was not to bad got my car fixed in 3 days they kept me informed with text messages about my vehicle I read more

My rear bumper was damaged they installed a new bumper for me start to finish was 3 days. I noticed what I thought was overspray on my car... turned out to be sap/dust. They were kind enough to buff out my entire car. The staff was great from the young women in the office ( sorry cannot remember their names) were professional and friendly. Justin (production Mgr) Terry (my adjustor) and Michael ( adjustor) were incredibly professional, courteous and on top of everything through the whole process. read more

Roxanna at Caliber was excellent at communicating all through the process. Effortless on my part. Their shop did amazing job on my truck. Paint job looks amazing. A 12yr old truck looks brand new. I can't get over it. Office staff is very professional, attentive and fast. Great job team. read more

The team is very professional, courteous and prompt. They completed the job fast and ahead of schedule. The team at this location was incredibly accommodating to our specific situation and their quality of work was excellent. We highly recommend them for automobile body repair needs read more

I'm iffy on this place at best. We were sent there by our insurance company. Had a lot of issues getting the work done and it took way longer than they estimated. Finally got a call that the car was ready... followed shortly by a call asking how to start it. Uhm... how is it done if you can't start it??? It took 5 more days for them to say it was done, and turns out they had done nothing in that time! The body work visually looked good. Paint job was excellent - seriously... they do great painting. Frame wasn't straightened completely and wheels were off center. They made a ton of excuses about why they couldn't get it perfect (or even very close to it). They didn't put a few fasteners back on - kinda lazy. We realized when we drove the car that it wasn't right, so we took it back in the next day. They agreed it sounded off, and said they would have to have the dealership check it out. After about 3 weeks I called to find out what was going on, as we had heard nothing. Now they tell me the car can be picked up at the dealership, but they don't even know if it was fixed. what??? it's been over a month and I don't even know if anything has been repaired. pathetic way to do business. read more

They did an amazing job, Eddie was a huge help really happy with the customer service will definitely always only be coming here

I recently had my vehicle repaired at this location. Staff was attentive. Workmanship excellent. I was constantly updated with the progress of the repairs. Estimated time of completion, spot on. Highly recommend this shop. read more

I Had an appointment on march 3 and when i went a lady name Terri had helped me out but seemed a little off was trying to ask some questions about my hood and she started getting all defensive for no reason again i was calm the whole time . Then here comes my appointment day the 17 of march went in to drop off car and Terri and her office started switching up on their words and got into a it Terri then proceeded to say fuck you to me and then saying fuck your mom so I began cussing back highly do not recommend caliber collision to anyone at all Terri should be fired to begin with and terrible customer service read more

Shout out to Nema Mesbahi and the talented auto body fabricators at Caliber Collision for restoring my daughter's car to original condition after sustaining a rear impact collision. Service and results exceeded our expectations. Thank you! read more

My Toyota truck was sideswiped . Caliber did an exceptional job repairing and painting my truck. Great customer service as well!!

I recently was in an accident and my car was rear-ended. The bumper had a lot of damage and State Farm recommended I take it to a Caliber Collision location of my choosing. This was my first time having to do anything like this, so I was flustered and nervous when I first made the call to get an estimate of the damage. Linda Estrada was the service advisor who helped me and she was amazing! She also kept her distance and wore a mask when I first met her to have the estimate done. She was very helpful every step of the way and answered every question I had. I emailed her often and she was always quick to get back to me. I really appreciated this, especially because I had so many questions about what the other person's insurance would and would not pay for. My car was ready when they promised it would be. When they brought it out to me, I was ecstatic! It looked better than it did when I dropped it off and you would never be able to tell it was hit. They cleaned the inside, outside, and made my car look shinier than it has in years. Safe to say I'm absolutely thrilled with my experience with this Caliber Collision location and definitely plan on going back if I ever need anything done with my car again. Thank you to Linda, Maria, Jose, the technicians, and everyone else here that has been working throughout this pandemic to make sure our cars are taken care of. You're all truly appreciated! read more

Great service! They repaired my car on the time they promised they have a nice costumer service plus great quality work.

Even to this day, NO one from the management or GM side of the business has contacted me since we last updated this review. It just go to show how poor the Custer service is for this Caliber Collision location on Hillcap Ave in San Jose. Just keep this in mind when your searching for a reputable auto collision center in the future. Its definitely not this one. Look elsewhere. read more

Our Ford F-250 Diesel truck was stolen and luckily recovered. It was a very stressful situation. We chose to have Caliber do the assessment and repairs. They assigned us to Bel. He was in charge of quoting how much work needed to be done and working with our insurance company. He did an outstanding job of explaining everything to us and putting us at ease! We could tell he had great knowledge and experience and we knew we were in good hands. Thank you Bel and Caliber Collision for helping us through this hectic time. read more

We have been to Caliber Collision 3 times since November, 2019. Our first two experiences were after being rear-ended. Our most recent experience was when our catalytic converter was stolen from our Toyota Prius. Every interaction we have had with Caliber has been positive, from the front office staff to the technicians. Everyone is friendly and compassionate and you can tell that they really want to take good care of their customers. For each job, Caliber kept us in the loop every step of the way with emails and texts about how the repairs were going and when we could expect to get our vehicles back. In fact, in each case, we got our vehicles back sooner than we were promised! While we haven't been under the car to check the cat. replacement and repair, based on the excellent job Caliber did on our vehicles' exteriors after being rear-ended, we are confident that the repairs are top notch. Another plus for Caliber is that they always leave our car interior in better shape than when we dropped it off. Our vehicles have been sparkling inside and out after repairs. If you want a repair shop that provides superior customer service, quality of work, and attention to detail, Caliber Collision on Hillcap is your place. Thank you for taking such good care of us! read more

I got rear ended and the insurance told me to come here. I wasn't happy to have to come back again to drop off my car after I got a quote on my first visit. They fixed my wife's Honda Pilot pretty quickly but then I had to keep calling for an update before they got back to me. 5 stars for quality work but 3 stars for customer service. read more

I'm highly recommended Caliber Collision at Hillcap location. Alfonso Ochoa at Caliber was super amazing in communicating. He gave me all the update and even sent me pictures of my car while and after repair. I am more of a texting person than phone or email, and he changed to texting to communicate with me. My point is no matter what types of communication you prefer; he will still give you a daily and satisfied update about your car. He even greeted me in my language (Vietnamese). Even though it took longer for them to fix my car, but the whole process was pleasant. The most important part was my car look and work perfectly. Customer service is 5 stars. read more

I was impressed at how quickly they handled my car. Customer service was awesome! I got into a major fender bender and it was great that they participated through my insurance, which meant speedy service. They got the job done just like they promised. Eddie was great and the front office receptionist was awesome!! Also really appreciated that they went above and beyond!Thank you so much!+ read more

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My Toyota Highlander was rear ended several weeks back and my insurance recommended Caliber Collision and they really gave me peace of mind in a stressful situation. They have great customer service and it was a nice surprise to find my car completely cleaned inside and out when I picked it up. The car was ready a day earlier than expected and appreciated the daily text updates on my vehicle. Would absolutely recommend this place! read more

I came by to get an estimate to fix my car to Caliber Collision on Hillcap ave . A young lady Terry Gutierrez looked at my car's damage and quickly came up with a solution to the problem. I was very impressed by the level of professionalism and customer service I encountered . I highly Recommend Caliber Collision to You all . kudos to Javier Production Manager read more

Terrible service right as we walked in, the front desk lady didn't help us until we tried to talk to her and gave us an attitude. After I explained the situation we were in for an estimate, the lady that helped us straight up told us the insurance company in charge of our case would just trash their estimate and basically said it in a inexplicit way that they didn't want to deal with our case. Even thought the insurance company is willing to work with them on our case, they refuse to reply to our emails or get in contact with us. Super unprofessional! read more

Arriving at Caliber collision at 3517 hillcap avenue was smooth and Roxanna and their team was professional and explaining every details about the repair. Got my honda civic 2018 repaired at earlier date and they also clean inside and out which makes their jobs perfect... Thanks Caliber Collision @Hillcap to all the staff! More power... read more

would do negative stars but doesnt let me, but please do not go here, unless you want false information and be careless for over 3 months+, Richard the one " In charge" keep pushing back dates for simples fixes, and even had to open a second claim on the same vehicle twice due to the car not being worked on and just sitting there for over a month, do NOT go with richard, safe your self some time and do not bring your here, take your car somewhere eles to get fix! read more

If you need an estimate for the damage on your vehicle, do not go here!! Especially if your insurance provider recommends them! I went to get an estimate and they said they would send it to my insurance within 24 hours. I told them I needed the estimate and I hadn't made up my mind as to where I would take my car. Almost 2 weeks had passed and no word from the body shop. Now I find out that they are making me go get another estimate again from somewhere else because this body shop never sent it in. Now 2 weeks have passed and I could have had my car back if it weren't for such a sloppy business. If they are willing to be that unprofessional about estimates do you really want them working on your car? read more

If you want to know the definition of what it means to go above and beyond, go to Caliber Collision on Hillcap Ave. I was t-boned by an another driver recently and was referred to Caliber by my insurance company. From the front desk personnel to the technicians, everyone was clear, communicative, friendly, and professional. While my car was in the shop, I received daily texts on the status of my car and what "stage" it was in (i.e., car panels being removed, car is now in the paint shop, etc). When I received my car back, it looked practically BRAND NEW! To top that off, the entire inside of my car was professionally vacuumed and detailed (my car was a filthy mess before!) and they changed out my battery just because they are wonderful human beings. All in all, they didn't take care of me like a regular business. They took care of me like I was a member of their family. Not having a car and dealing with the trauma of an accident is a really crummy, On top of that, as a woman you have to deal with mechanics trying to rip you off all the time. But Caliber put me at ease and I am BEYOND happy with the services they provided! *A BIG shout out to Eddie Aguilar who is the REAL DEAL when it comes to cars and professionalism! read more

Had a great experience with Caliber. Itzia Ortiz, Roxanna Solis and Jose made it painless. My vehicle looks great. Received my car as promised within a week. I was updated everyday thru text never had to call them and wonder what was going on.. read more

This is the 2nd time I had to bring my Dodge Durango in. I will NEVER go anywhere else. They are all so friendly and professional. The office staff is great. They give quick estimates to your insurance and you. Once approved they keep you informed along the way. And both times they finished on the date the gave me. And the work...excellent! You can't even tell that something happened. You can't go wrong picking them to fix your car. read more

This place is a joke. When you call their main 800 number you get different information than you get at the center. I had to wait 10 days for an appointment, and I was told by the main number that I would be dropping off my car to get both the estimate and then proceed with the repair, as they have a relationship with Farmers insurance. So, I showed up for my appointment, and I was late due to an unforeseen event, however, I didn't think it would be a big problem since I was supposed to be leaving my car there for, more than likely, several weeks while they repair it. The receptionist told me that this is strictly an estimate appointment. Well, I could've gone and gotten an estimate only, anywhere, like the place that I really wanted to go. And the receptionist acknowledged that sometimes they give wrong or erroneous information at the main number. Now she says since I'm late for my appointment she has to see if the estimator has time, which they didn't, and told me that I would need to reschedule. So I walked out, and I will never go back. They wasted 10 days of my time. read more

Great service! Got into a bad crash with my truck a couple months back, my insurance recommend me here and they fixed my truck up like brand new , amazing work ! Their was a lil issue with my tire sensor , I took it back and they fixed it free of charge , highy recommend this spot if you want good professional work on ur vehicle! read more

Get experience with my repair. Amazing service from Richard was great and always on point with notifications. Amazing team in general receptionist always giving me a good time and good vibe. Everyone always with a smile and willing to communicate about what's going on with your car. read more

I am giving one star for the folks that sit in the office, because they are the only good thing about this place. Supposedly this place repaired $9,200 + in damage to my vehicle. Within 2 days of picking up my car from the shop, I experienced smoking under the hood. They towed my car, and notified after 24hours of having my vehicle in their possession that my right axel had leaking and that I must have caused it in the less than 48 hours of having my car. They wanted me to file a new claim with my insurance company and pay another deductible. The Tech who repaired my car did not bolt the undercarriage pan securely, causing my car to scrape even the slightest pothole or bump on road. I had my car towed to Arseen's and they completed the work plus the unfinished BS left from Caliber Collision. This place is a shit show and I guarantee you'll walk away with more issues than you did before dropping your car off to them. read more

I Really enjoyed the professionalism of all the staff and ongoing efficiency. courtesy was much appreciated and they listened to my concerns . I will be recommending their high quality service to my friends. thank you so much this kind of service is seldom seen nowadays. I actually spoke to a person every time. so many companies keep referring me to their website , Gary Altman read more

I had a bumper collision and took my car to Caliber for repair. The whole process went very smoothly. I would recommend Caliber Collision.

This place is horrible and unorderly we came to drop our car off and they said they have no rental cars available through hertz and suggested that we wait at the shop for 3 hours. This is the 2nd run in we have had with this shop. I suggest they work on accommodating their customers and having better reservation and communication with the rental car company. read more

This was my second visit to Caliber Collision. My first experience was through my insurance group and the office at Caliber is why I came back the second time. Eddie Aguilar and his office staff are phenomenal when it comes to communication from the initial contact until your keys are handed back to you, never missing a beat. The team at this location is friendly, professional and practices world class customer service with every interaction. I even observed the staffs awareness for another gentleman who was waiting longer than expected for his insurance adjuster to meet him, the staff made sure to frequently check in with him while he waited. The Covid 19 mitigation protocols in place at their office made me feel comfortable and showed they take the safety of their employees and customers seriously. One thing that stood out to me is the attention to detail from breaking down the proposal and explaining labor types and quantities to detailing the vehicle after it's been repaired. These are things that build value to the business and separate them from other body shops. read more

Caliber Collision - End result. The seam on the quarter panel looks like new and the paint is matched perfectly. - Body Shops Near Me - San Jose, California

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I LOVE Caliber Collision. They always exceed my expectations and I always feel super comfortable and confident handing over my vehicle. People in the Bay have no regard for other people's property so - yet again- my car was scratched. I hate scratches on my black Audi SUV. Thankfully Caliber is an approved location for the perpetrator's insurance (Geico) so it was an easy decision to take my car here. Plus they have a close relationship with Enterprise Car rental. So I dropped off my car and Enterprise picked me up! They took care of the scratch in one day. Super friendly, patient, and professional. You get an option to receive text or email with updates and you aren't on long hold times if you call. Practically all the insurance companies approve of them so they have a close working knowledge with them which helps expedite claims. They always do a bang up job (har har!) and doing business with them makes the collision repair much more palatable. read more